Xilinx Platform Cable USB II Status Light Always Off

I have been using the Xilinx Platform Cable USB II with ISE WebPACK 10.1 on Windows XP for a couple of years now.
Last week I bought a second Xilinx Platform cable, but I have not been able to get it to work. I have followed the instructions in the installation guide (ug344), and the Windows Found New Hardware Wizard runs twice when the cable is plugged in to a USB port, as expected. The wizard indicates that the installation of the firmware loader and the cable are successful. However, the status light on the cable never turns on. Also, the Cable Auto Connect operation in iMPACT fails:
Welcome to iMPACT
iMPACT Version: 10.1.03
// *** BATCH CMD : setMode -bs
// *** BATCH CMD : setMode -bs
GUI --- Auto connect to cable...
// *** BATCH CMD : setCable -port auto
AutoDetecting cable. Please wait.
PROGRESS_START - Starting Operation.
Connecting to cable (Parallel Port - LPT1).
Checking cable driver.
Driver windrvr6.sys version = 8.1.1.0. WinDriver v8.11 Jungo (c) 1997 - 2006 Build Date: Oct 16 2006 X86 32bit SYS 12:35:07, version = 811.
LPT base address = 0378h.
ECP base address = FFFFFFFFh.
Cable connection failed.
Connecting to cable (Parallel Port - LPT2).
Checking cable driver.
Driver windrvr6.sys version = 8.1.1.0. WinDriver v8.11 Jungo (c) 1997 - 2006 Build Date: Oct 16 2006 X86 32bit SYS 12:35:07, version = 811.
Cable connection failed.
Connecting to cable (Parallel Port - LPT3).
Checking cable driver.
Driver windrvr6.sys version = 8.1.1.0. WinDriver v8.11 Jungo (c) 1997 - 2006 Build Date: Oct 16 2006 X86 32bit SYS 12:35:07, version = 811.
Cable connection failed.
Connecting to cable (Parallel Port - LPT4).
Checking cable driver.
Driver windrvr6.sys version = 8.1.1.0. WinDriver v8.11 Jungo (c) 1997 - 2006 Build Date: Oct 16 2006 X86 32bit SYS 12:35:07, version = 811.
Cable connection failed.
Connecting to cable (Usb Port - USB21).
Checking cable driver.
Driver file xusb_xp2.sys found.
Driver version: src=2301, dest=2301.
Driver windrvr6.sys version = 8.1.1.0. WinDriver v8.11 Jungo (c) 1997 - 2006 Build Date: Oct 16 2006 X86 32bit SYS 12:35:07, version = 811.
Cable PID = 0008.
Max current requested during enumeration is 300 mA.
Type = 0x0005.
write (count, cmdBuffer, dataBuffer) failed C0000004.
Cable Type = 3, Revision = 0.
Setting cable speed to 6 MHz.
Cable connection established.
Firmware version = 2301.
File version of C:/Xilinx/10.1/ISE/data/xusb_xp2.hex = 2401.
Firmware hex file version = 2401.
Downloading C:/Xilinx/10.1/ISE/data/xusb_xp2.hex.
Downloaded firmware version = 2401.
Done pin is low. Cable will be updated.
Done pin is low. Current retry count = 0.
Updating the cable fpga firmware...
PROGRESS_START - Starting Operation.
ERROR:iMPACT:2358 - Firmware update failed.
PROGRESS_END - End Operation.
Elapsed time = 0 sec.
Done pin is low. Current retry count = 1.
Updating the cable fpga firmware...
PROGRESS_START - Starting Operation.
ERROR:iMPACT:2358 - Firmware update failed.
PROGRESS_END - End Operation.
Elapsed time = 0 sec.
Done pin is low. Current retry count = 2.
Updating the cable fpga firmware...
PROGRESS_START - Starting Operation.
ERROR:iMPACT:2358 - Firmware update failed.
PROGRESS_END - End Operation.
Elapsed time = 0 sec.
Done pin is low. Current retry count = 3.
Error updating cable firmware.
I have tried using the cable with the latest version of ISE WepPACK on a computer running Windows 7, and I have followed instructions to uninstall and reinstall the cable drivers using a DOS command prompt. The cable behaves as described above.
Is there anything else I can try, or is the state of the status light an indication that there is hardware problem?
Thanks.

Correct. Even though iMPACT reports it is attempting to install firmware, the light is never on. I have not seen it on in any color since I bought the cable.
I have tried the latest version. I have a newer machine running Windows 7 with ISE WebPACK 14.7. Again, the drivers seem to install witouth a problem, but the light remains off. Here is the log when I attempt to connect to the cable:
Welcome to iMPACT
iMPACT Version: 14.7
// *** BATCH CMD : setMode -bs
// *** BATCH CMD : setMode -bs
// *** BATCH CMD : setMode -bs
// *** BATCH CMD : setMode -bs
GUI --- Auto connect to cable...
// *** BATCH CMD : setCable -port auto
INFO:iMPACT - Digilent Plugin: Plugin Version: 2.4.4
INFO:iMPACT - Digilent Plugin: no JTAG device was found.
AutoDetecting cable. Please wait.
*** WARNING ***: When port is set to auto detect mode, cable speed is set to default 6 MHz regardless of explicit arguments supplied for setting the baud rates
PROGRESS_START - Starting Operation.
Connecting to cable (Usb Port - USB21).
Checking cable driver.
Driver file xusbdfwu.sys found.
Driver version: src=1027, dest=1027.
Driver windrvr6.sys version = 10.2.1.0. WinDriver v10.21 Jungo (c) 1997 - 2010 Build Date: Aug 31 2010 X86 32bit SYS 14:35:41, version = 1021.
Cable PID = 0008.
Max current requested during enumeration is 300 mA.
Type = 0x0005.
write (count, cmdBuffer, dataBuffer) failed C0000004.
Cable Type = 3, Revision = 0.
Setting cable speed to 6 MHz.
write cmdbuffer failed 20000015.
Error reading reference voltage level.
Cable connection failed.
Connecting to cable (Parallel Port - LPT1).
Checking cable driver.
Driver windrvr6.sys version = 10.2.1.0. WinDriver v10.21 Jungo (c) 1997 - 2010 Build Date: Aug 31 2010 X86 32bit SYS 14:35:41, version = 1021.
Cable connection failed.
Connecting to cable (Parallel Port - LPT2).
Checking cable driver.
Driver windrvr6.sys version = 10.2.1.0. WinDriver v10.21 Jungo (c) 1997 - 2010 Build Date: Aug 31 2010 X86 32bit SYS 14:35:41, version = 1021.
Cable connection failed.
Connecting to cable (Parallel Port - LPT3).
Checking cable driver.
Driver windrvr6.sys version = 10.2.1.0. WinDriver v10.21 Jungo (c) 1997 - 2010 Build Date: Aug 31 2010 X86 32bit SYS 14:35:41, version = 1021.
Cable connection failed.
Connecting to cable (Parallel Port - LPT4).
Checking cable driver.
Driver windrvr6.sys version = 10.2.1.0. WinDriver v10.21 Jungo (c) 1997 - 2010 Build Date: Aug 31 2010 X86 32bit SYS 14:35:41, version = 1021.
Cable connection failed.
PROGRESS_END - End Operation.
Elapsed time = 4 sec.
Cable autodetection failed.
Thanks.

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Driver windrvr6.sys version = 11.6.0.0. WinDriver v11.6.0 Jungo Connectivity (c) 1997 - 2014 Build Date: Jun 9 2014 x86_64 64bit SYS 10:03:05, version = 1160.
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Connecting to cable (Parallel Port - LPT3).
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Driver windrvr6.sys version = 11.6.0.0. WinDriver v11.6.0 Jungo Connectivity (c) 1997 - 2014 Build Date: Jun 9 2014 x86_64 64bit SYS 10:03:05, version = 1160.
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Checking cable driver.
Driver windrvr6.sys version = 11.6.0.0. WinDriver v11.6.0 Jungo Connectivity (c) 1997 - 2014 Build Date: Jun 9 2014 x86_64 64bit SYS 10:03:05, version = 1160.
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AutoDetecting cable. Please wait.
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Invalid device driver license.
Cable connection failed.
Connecting to cable (Parallel Port - LPT1).
Checking cable driver.
Driver windrvr6.sys version = 11.7.0.0. WinDriver v11.7.0 Jungo Connectivity (c) 1997 - 2014 Build Date: Oct 26 2014 x86_64 64bit SYS 09:16:51, version = 1170.
Cable connection failed.
Connecting to cable (Parallel Port - LPT2).
Checking cable driver.
Driver windrvr6.sys version = 11.7.0.0. WinDriver v11.7.0 Jungo Connectivity (c) 1997 - 2014 Build Date: Oct 26 2014 x86_64 64bit SYS 09:16:51, version = 1170.
Cable connection failed.
Connecting to cable (Parallel Port - LPT3).
Checking cable driver.
Driver windrvr6.sys version = 11.7.0.0. WinDriver v11.7.0 Jungo Connectivity (c) 1997 - 2014 Build Date: Oct 26 2014 x86_64 64bit SYS 09:16:51, version = 1170.
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PROGRESS_END - End Operation.
Elapsed time = 2 sec.
Cable autodetection failed.
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Xilinx Platform Cable USB II Status Light Always Off

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