Xp & Officejet 6500 E710 a-f not printing

I am trying to use printer with a computer that is running xp.
I can't find the correct software.
I downloaded what I thought was the correct driver, it said I needed .NET framework 35, so I downloaded and installed that.
Now, when I click on the driver, it says it is not a valid Win32 application.
When I try to install printer software... I don't have the disc, it asks for the printer, and it is not listed. I am not sure what other officejet printer would use compatiable software.
How can I get it to print????
(I know, use the other computer that is running 8.1   lol)  short of THAT - can I get it to work on a machine running xp?
HOW?

I suggest you use the HP Print and Scan Doctor to overcome the problems you are experiencing, please download via the following link:
http://ftp.hp.com/pub/softlib/software12/COL50849/mp-136589-1/HPPSdr.exe

Similar Messages

  • Officejet 6500 E709a Colors Do Not Print

    I installed a new printerhead because the blue ink was not printing and the print alignment failed.  After installing the new printerhead, no colors print at all.  Only black and gray shades.  I need help. Thank you.

    Hello @Sibbe!
    Thank you for posting on the HP Forums!
    I can see that you have replaced the printhead but are not getting colors on the paper when printing.  I should be able to provide some suggestions that may resolve the issue!  The first thing I recommend is to remove the printhead and manually clean the electrical contacts in the printer and on the new printhead.  Ink can mist up onto the electrical contacts and if they are not getting a solid connection it may not print correctly.
    For instructions on manually cleaning the printhead click here: Manually cleaning Printhead
    Please post back and let me know how it goes!
    Cbert
    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

  • Officejet 6500 wireless model 709n not printing. Vista 32bit. Tried new cartridge. Paper feeds OK.

    Won't print from computer or printer control panel test page.  No error messages.  Sounds like it is printing but paper is completely blank.  Tried cleaning and enhanced cleaning via HP Solution Center Tools.  The test page after cleaning has 6 color rectangles that look OK, no black, no words.  Tried turning printer on and off.  Rebooted computer.  All drivers up to date.

    Hello Steve_M
    Please check out this article here for troubleshooting printing out blank pages. It may resolve your problem.
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • Our hp officejet 6500 e710 printer will not print. it is networked, i can print a test page

    We have a Officejet 6500 E710 printer connected to a HP Pavilion dv7 latop via our home network. Windows 7 op sytsem.
    I can not get documents to print from the laptop.
    The network connection appears to be good.
    I can prnt a test page from the laptop and get it to scan but can not get it tp print any document or web pages.
    It shows Status "Error printing"
    Any advice would be appreciated.
    Thanks

    Hello wombat61,
    Please download and run the HP Print and Scan Doctor using the below link, which should resolve the issue ..
    www.hp.com/go/tools
    Regards,
    Jabzi
    Help the community by marking this post .
    Was your question answered? Mark it as an Accepted Solution!
    See a great post? Give it a Kudos!
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • My Officejet 6500 E710 will not accept an A4 paper size as default and keeps reverting to Letter

    I bought a new OfficeJet 6500 E710. I use A4 size paper but for some reason it will either not accept the change from Letter (I change it in the Printer Preferences and the Print settings) presenting me with an error message "printer settings could not be saved" or in some cases it does change but when I print from Adobe Indesign it is reset to Letter. Adobe is also set to A4 as standard. My regional settings are for the Netherlands. Can anyone shed some light on this behaviour? BTW I have checked that the firmware on the printer is the latest. I have rebooted after setting the paper size. None of these have helped.

    I had a problem like this where my X didnt wanna take my new monitor displays.. what I did was I backed up my conf and ran nvidia-xconfig to make a new .conf, then using sudo nvidia-settings i told it to go to the size i wanted and it just appended the file for me

  • Officejet 6500 e710 keeps messaging paper out

    This printer has lost connection with the router more times than I can count. I have to go through a whole process of rebooting the router, restarting my laptop, and re-adding the printer in order to get it to print. I've put up with this since I bought the thing. Now I can't get past the message "printer is out of paper." I've tried reloading the paper more times than I can count, and have gone throught the entire "what to do if printer says out of paper" checklist. This includes: hard reboot, checking the print settings, and taking the back off and cleaning the rollers. The next step would be to take it to a repair center, but we all know that, after 2 years, it's less expensive and less hassle to just buy a new one (which, I should tell you, probably won't be an HP). Too bad, because I like the the features and quality. Just another piece of unnecessary landfill unless someone here can help me.
    I am using a Macbook Air with OS 10.9.4, but this has nothing to do with the OS. Printed fine this morning. PLEASE???

    Hi there,
    Welcome to the HP Forums!
    I noticed that your HP Officejet 6500 e710 keeps giving the out of paper error. I am happy to help you!
    If you have done all the steps in this out of paper guide. 'Out of Paper' Error Message and the Product Does Not Pick Up or Feed Paper.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Printer:HP OFFICEJET 6500 E709n Series Doesn't print

    My printer, HP OFFICEJET 6500 E709n Series doesn't print. It is directly connected by a cable to the computer. When I hit the print button, there is an error message:
                   Not enough memory available
                   Check cable as this may not be properly connected
    I checked the cable, everything is okay. I rebooted several times. But it didn' work.
    Anybody can help me?
    thanks
    This question was solved.
    View Solution.

    What operating system? 
    Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Can I use my Officejet 6500 709a with HP e-print

    I have recently got a Samsung Galaxy Tablet and would like to print from it can I use my Officejet 6500 709A on hp e-print?

    Hey midnite1rc,
    The Officejet 6500 (E709a) series does not have the ability to connect to the web services server to obtain an ePrint code.  However, if you are using the ePrint app and have the Officejet 6500 connected to the same network as the Android device, then you can print to the 6500 using the Android device.  However, you will not have full ePrint access such as creating a custom email address for the printer and printing from anywhere in the world by emailing the printer.
    Hope this helps clarify,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

    HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.  I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
    I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else. 
    Each time I want to print, I must reboot the computer.  After reboot I have one chance to print.   This problem started February 15, 2015.  
    My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
    OJ8500_A910_1315-1.exe
    HP Print and Scan Doctor - HPPSdr.exe
    HPSupportSolutionsFramework-11.51.0049.msi
    All versions were last downloaded on April 4, 2015.
    I have a home wireless network (Ubee DDW366 router).  All other devices in the house will print to the 8500A printer without issues:  2 Toshiba laptops, 2 Android phones, and 1FireHD.
    The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
    I have run virus scans and malware scans.  Each time they show there are no issues with my desktop.  What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer.  ASUS Motherboard P6X580 Premium.  Now I will probably get hacked!
    I am at my wits end.  And it is frustrating when I need to make a print of something and the system locks up.  I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed.  Also this is a time consumer.
    This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
    Help?
    Addendum:  I can scan using HP Printer Assistance.  I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
    This question was solved.
    View Solution.

    Hi ArielAce , thanks for getting back to me!
    I would recommend downloading and running the HP Print and Scan Doctor.
    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Problem with HP Officejet 6500 Wireless All-in-One Printer - E709n

    I have a HP Officejet 6500 Wireless All-in-One Printer - E709n that keeps going off-line all the time.
    How do I fix this problem?

    What operating system?  If Win 7 64-bit, try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=mp-89191-1
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • My HP officejet 6000 E609n wireless does not print on envelopes.

    My HP officejet 6000 E609n wireless does not print on envelopes.  When I send an envelope address from the Microsoft Word envelope app, the envelope loads and then it  is send through the printer without printing on the envelope.  If instead of loading an envelope I load a plain sheet of 8x10.5 paper it will print the address as it should (side ways and on what would be an envelope).  I have had no problem printing envelope to my old DeskJet 930C with this Word envelope app.
    I load the envelopes without the 8x10.5 paper and the paper guide moved over to the edge of the envelopes up which are against the right side of the load table as indicated on the tray guide.  

    After many frustrating and fruitless attempts to solve this problem, including updating the drivers and following so many bits of advice from so many sources including contacting HP customer services by phone and email (who have not, so far, shown the courtesy of acknowledging my enquiry), I seem to have overcome the problem by cutting a piece of A4 paper along its length to a width, which when added to the envelope’s height, equals the width of an A4 sheet. For example, I use DL envelopes which have a nominal width of 110mm so the width of the piece of paper cut from A4 (which is 210 mm wide) is 100 mm. This strip is then temporarily attached to the envelope by piece of low tack tape (such as masking tape) running along and joining the paper and the envelope tabs. I feed this assembly of strip and envelope into the printer in the default position, (i.e. the envelope on the right hand side of the tray, face down with the sealing tabs on the left). The printer seems to treat this assembly as a piece of A4 and prints the address etc on the envelope correctly. The envelope is then easily detached from the tape without damage and I have found that this works many times as sufficient tack remains on the tape. I know this sounds a little complicated but it soon becomes a simple task.
    The HP Officejet 6000 printer has previously worked splendidly, printing envelopes from the Word 2007 envelopes function running on XP but has only recently malfunctioned since changing to Windows 7. For the record, I have also tried to print envelopes using the Word compatibility mode without success.

  • HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

    Hi,
    I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
    If I dab the print head onto a lint cloth cyan and magenta ink comes out so I don't think it's an issue with the ink getting to the printhead so have ruled dried up pipes out.
    I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
    This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

    Hello @12MattC,
    Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
    I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
    Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Hp 6500 officejet 6500 e709n series won't print

    This printer printed a few documents, but, after one week, it would not print, I just get an error message on the screen and my computer has a popup that says "document failed to print".     Officejet 6500 e709n series.

    What operating system? How is the printer connected - USB, wired LAN, Wireless LAN?  Will the printer make copies without problems?
    I would suggest downloading the HP Print Diagnostic Utility from HP here.  If the printer is connected with a LAN connection (wired or wireless) you can also download the Network Diagnostic Utility.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP 6500 all in one not printing in black and cartridge is full

    my printer suddenly stopped printing in black, all other colors come out fine.  The carriage moves as though it is printing, but the page is blank, where black text should be.  I have cleaned and aligned the print heads several times.  This occurred after an HP tech uninstalled and reinstalled my HP software and drivers.  Prior to this had problems on and off, but it was easy to run print and scan to repair it.  Now print and scan says they find no problem with the printer.

    Hey @Theresalbritt,
    Welcome to the HP Support Forums!
    I understand that you are not able to print in black ink on your HP Officejet 6500 All-in-One Printer. I would like to assist you today with resolving this print quality issue. Thank you for including the troubleshooting steps you have completed prior to reaching out for support. To start troubleshooting I am going to have you print a standalone Print Quality Diagnostics Report from your printer. This report will help us determine if this issue was caused by a software or driver conflict on your computer or a hardware issue on your printer that coincidentally occured when the HP Technical Support agent was working with you. Once we determine if this issue is hardware or software and driver related I will be happy to guide you towards a solution. Please follow the steps below. 
    How to Print Quality Report:
    On the product control panel, press the Setup button () until Print Report displays, and then press OK.
    Press the Right Arrow button () to select Print Quality Report, and then press OK. The report prints.
    If this report prints perfectly: Than the issue that you're experiencing is not hardware related. Rather, there is a driver or software conflict occuring on your computer that is affecting your black print quality. Please do not proceed with troubleshooting at this time.
    If this report prints with quality defects or missing black: Than the quality issue that you're experiencing is being caused by a hardware issue within your printer. This issue may be due to a defective Printhead system. In no way does the computer affect this hardware issue. To resolve this conflict can I please have you click here. Once the support document opens please run through Solution one, Solution five, and Solution six. This includes any sub-steps under the listed Solutions. However, because you note that you have already cleaned the Printhead multiple times do not run a Printhead cleaning again. You do not want to exceed three Printhead cleans if there is no difference in quality because when you clean the Printhead ink is used. If three cleans has not resolved your issue proceeding with additional cleans will just waste ink. Should the black printing issue persist please click here and run Step 7 and Step 8 to manually clean and soak the Printhead mechanism.
    Please respond to this post with the result of your print quality troubleshooting. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Scanning with HP Officejet 6500 Wireless All-in-One Printer - E709n using Windows 7 Pro editition

    I have had this printer for many years and it was fully operational only for the first two years of its link to my computer.  I have uninstalled and reinstalled the software many times with no success.  The Printer/Scan doctor does not solve the problem  and gives an error HP Twain Scan.  The HP Scan Flow Manager also says that software components are missing The printer works fine but the scanner in the solution center always responds with a error code saying installation is incomplete, "reinstall HP Photosmart software that came with the device and try scanning again" .  The extended error information is  4,[2,0,80040154), (0,0,0),(3,56,0)] Another computer, my wife's laptop, running Windows 8 was operational until the end of May 2015, and she is also getting this error code with her computer.  This has got to be the most annoying all-in-one I have ever used.  I have a Canon all in one at work that I have used with the laptop and the all operating features are mindless...it just works.  HP software must have compatibility issues either related to operating systems updates or security software.  My computer uses AVG, the laptop uses McAffee and beither scanner operates with this printer. I need to get this scanner operational!

    Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Officejet 6500 wireless printer on Windows 7 and 8. I am happy to look into this issue for you!  Some questions for you:  Are you able to make copies with the printer from the scanner glass? Loading and Copying 216 x 279 mm (8.5 x 11 inch) Plain Paper. (This way we can verify that the hardware is functional.)Do you see any error messages on the printer's display screen, or blinking lights?  In the meantime, please take a look through this scanning guide, An 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' Error Displays for HP Deskjet, Officejet, and Photosmart All-in-Ones. Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

Maybe you are looking for