Officejet 6500 e710 keeps messaging paper out

This printer has lost connection with the router more times than I can count. I have to go through a whole process of rebooting the router, restarting my laptop, and re-adding the printer in order to get it to print. I've put up with this since I bought the thing. Now I can't get past the message "printer is out of paper." I've tried reloading the paper more times than I can count, and have gone throught the entire "what to do if printer says out of paper" checklist. This includes: hard reboot, checking the print settings, and taking the back off and cleaning the rollers. The next step would be to take it to a repair center, but we all know that, after 2 years, it's less expensive and less hassle to just buy a new one (which, I should tell you, probably won't be an HP). Too bad, because I like the the features and quality. Just another piece of unnecessary landfill unless someone here can help me.
I am using a Macbook Air with OS 10.9.4, but this has nothing to do with the OS. Printed fine this morning. PLEASE???

Hi there,
Welcome to the HP Forums!
I noticed that your HP Officejet 6500 e710 keeps giving the out of paper error. I am happy to help you!
If you have done all the steps in this out of paper guide. 'Out of Paper' Error Message and the Product Does Not Pick Up or Feed Paper.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

My Officejet 6500 E710 will not accept an A4 paper size as default and keeps reverting to Letter

I bought a new OfficeJet 6500 E710. I use A4 size paper but for some reason it will either not accept the change from Letter (I change it in the Printer Preferences and the Print settings) presenting me with an error message "printer settings could not be saved" or in some cases it does change but when I print from Adobe Indesign it is reset to Letter. Adobe is also set to A4 as standard. My regional settings are for the Netherlands. Can anyone shed some light on this behaviour? BTW I have checked that the firmware on the printer is the latest. I have rebooted after setting the paper size. None of these have helped.

I had a problem like this where my X didnt wanna take my new monitor displays.. what I did was I backed up my conf and ran nvidia-xconfig to make a new .conf, then using sudo nvidia-settings i told it to go to the size i wanted and it just appended the file for me

Our hp officejet 6500 e710 printer will not print. it is networked, i can print a test page

We have a Officejet 6500 E710 printer connected to a HP Pavilion dv7 latop via our home network. Windows 7 op sytsem.
I can not get documents to print from the laptop.
The network connection appears to be good.
I can prnt a test page from the laptop and get it to scan but can not get it tp print any document or web pages.
It shows Status "Error printing"
Any advice would be appreciated.
Thanks

Hello wombat61,
Please download and run the HP Print and Scan Doctor using the below link, which should resolve the issue ..
www.hp.com/go/tools
Regards,
Jabzi
Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

CS5 will not print on new Epson 3880, message paper out or paper not loaded correctly

CS5 will not print on new Epson 3880, message paper out or paper not loaded correctly

In the Print dialog box, click Print Settings and verify the Paper Size you chose. This is important because the 3880 has three paper feeds (auto sheet feeder, rear manual feed, front manual feed). And for each major paper size you have to choose not only the size but also the correct feed. For example, if you want US Letter, choose US Letter, notice that this menu expands to five more US Letter paper size options, and choose the specific US Letter paper feed you want.
If there is a mismatch between the paper size + feed combination you picked and the feed where the paper actually is, you can get the error that you're seeing. Because the Epson printer driver will look for the paper in a feed where there isn't any paper.
So if you've added US Letter paper to the automatic paper tray, in Paper Size double-check that you chose the US Letter submenu command that says just US Letter, not one of the other options like US Letter (Manual - Front).

Hp officejet 6500 doe snot feed paper

Would not feed paper. cleaned the wheels that feed the paper but still nothing. The wheels that lover on the ride side do not feed the paper thru

Hey @3CPO,
Welcome to the HP Support Forums!
I understand that you're getting an 'Out of Paper' message when trying to print from your Windows 7 computer to your HP Officejet 6500 All-in-One Printer. I would like to work with you today to resolve this issue.
Out of Paper messages can be due to rollers issues, debris or paper in the paper path, or a media issue. To isolate and resolve this paper feed issue can I please have you follow the steps below.
To start troubleshooting can I please have you click here. Once the support document opens please run through Step 1, Step 2, and Step 3. Should the issue persists after running these three steps can I have you click here. Once the Paper Jam support document opens please just run through Solution one and Solution two. I understand that you're not actually getting a Paper Jam message on your printer, but as I previously mentioned, Out of Paper errors can be caused by a paper jam or debris in the paper path blocking the paper sensor. Therefore, it is crucial to check the carriage area and paper path for any debris or paper.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP officejet 6500 wireless: error message- General Printer Error, 0x610 11beb ?

How can I fix this as I cannot scan, print, etc. there are no paper jams, changed ink catridges etc. Help

Cannot get carrage to stop to take out cartridges, and printer will not reset to print. Error message just keeps on coming up. Also, solution center printer is disconnected. Tried to reset the wireless connection, but it won't let me. Error message keeps showing up. Tried unplugging and sit for a couple of minutes, but still won't work?

Printer message "paper out or not loaded correctly"

I have an Epson Stylus Pro 3800 printer and iMac that that worked flawlwssly until the last Mountain Lion upgrade. Now it will not recognize paper that is loaded correctly. Clicking on printer utility gives an error and states a message is being sent to Apple. The printer driver is the latest version 8.64. The same version driver and printer work on an older imac with Snow Leopard. This software cannot load on the newer iMac as the identity of the app maker cannot be verified! Has anyone had this problem and found a work around solution?

Contact Epson tech support.

HP OfficeJet 6500A -e709 and HP OfficeJet 6500-e710 - Windows 8.1

I have purchased a couple of new laptops that both have Windows 8.1 on them. I have my original set up disks. I did not have to install to be able to use the printers, the drivers were installed during the laptop set up but I cannot get the desktop icons to appear so I can access the printer as scanner and fax from my desktop. Any suggestions?
My disk says it is not compatible with Windows 8.1 and cannot run through the set up.

TNG1,
Welcome to the HP Forum.
No worries.
You can go to the printers' support site to download and install the compatible software.
General Instructions to install the Printer Software
Open HP Drivers & Downloads
Enter your Printer Model information
Open HP OfficeJet 6500A series
Select your Printer from the “Results” list
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Next:
If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
HINT:
Install the Utilities / Tools first; the little installation packages are smaller in size
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
· On the bottom half of the main webpage for your printer, you can find helpful videos to assist with the installation.
· Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: If the printer supports Ethernet, you may connect the printer to the network (and assign the printer an IP address at the router, if you like). Once the printer is connected to the network, be sure the printer is turned on and then install the printer software.
After the initial installation is complete and working, be sure to check for and install any relevant updates - check Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, Troubleshooting and SOLUTIONSfor problems, and alerts for your printer. Be sure to take an extended look at what’s available. Bookmark the page.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

My HP Officejet 6500 E710 is on, but my PC shows off. How do I solve this issue?

My computer shows my printer is off, I am using wireless. However, my printer is on, and I did not find my device in th printer. When I want to print or scan, sometimes it works but somtimes it doesn't. How do I sovle this problem?

Hello @Kelly45!
Thank you for posting on the HP Forums!
I can see your printer is showing offline when it is in fact online. The first thing I suggest is to remove the power from the printer and the router and restart the computer. After 20 seconds plug the router and printer back in and see if you still experience the issue. I also suggest moving the router or printer so they are 5-10 feet apart. Too close and too far away may cause odd connection issues. You will also want to ensure the router is not next to speakers or a TV. Other electronics can effect Wi-Fi signal as well.
If you are still experiencing the issue then it may be software related. I recommend uninstalling the HP software. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Software and Driver (Click "Download" next to HP Officejet Full Feature Software and Driver)
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Xp & Officejet 6500 E710 a-f not printing

I am trying to use printer with a computer that is running xp.
I can't find the correct software.
I downloaded what I thought was the correct driver, it said I needed .NET framework 35, so I downloaded and installed that.
Now, when I click on the driver, it says it is not a valid Win32 application.
When I try to install printer software... I don't have the disc, it asks for the printer, and it is not listed. I am not sure what other officejet printer would use compatiable software.
How can I get it to print????
(I know, use the other computer that is running 8.1 lol) short of THAT - can I get it to work on a machine running xp?
HOW?

I suggest you use the HP Print and Scan Doctor to overcome the problems you are experiencing, please download via the following link:
http://ftp.hp.com/pub/softlib/software12/COL50849/mp-136589-1/HPPSdr.exe

Stotpping eprint on HP Officejet 6500 E710-z windows 7 64bit

Every day my printer is printing msnbc.com TOP STORIES. How do I stop this? I don't even remember setting it up to eprint anything.
This question was solved.
View Solution.

OlGrayMare,
Follow these steps in the order presented to cancel and remove a Scheduled Delivery Print App.
Important : You must cancel the Scheduled Delivery Print App in ePrintCenter before removing the App. If you do not cancel the App first, scheduled jobs continue to print, even if the App is removed.
Step one: Cancel the Scheduled Delivery Print App
Log into your ePrintCenter account at HP ePrintCenter .
Click the Apps tab, and then click the tab for your HP product.
Click the App that you want to remove, and then click Setup .
Click Update Settings , and then click Cancel scheduled delivery .
Click Cancel Subscription .
The Scheduled Delivery Print App’s icon is still listed on your HP product's control panel display, but the scheduled deliveries are actually canceled. This allows you to access the Scheduled Delivery Print App at any time. To remove the Scheduled Delivery Print App completely, continue to the next step.
Step two: Remove the Scheduled Delivery Print App completely
Follow these steps to completely remove the Scheduled Delivery Print App. Removing the Scheduled Delivery Print App makes sure that it does not display in ePrintCenter or on the HP product control panel.
Log into your ePrintCenter account at HP ePrintCenter .
Click the Apps tab, and then click the tab for your HP product.
Click the App that you want to remove, and then click Remove .
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Officejet 6500 e710n Solution Center for Windows 8.1

I originally purchased my Officejet 6500 E710n and loaded it on my Windows XP computer, no problems. I recently purchased a new Windows 8.1 computer and wanted to use the above mentioned printer with it. First I tried to install it on my new 8.1 PC with the setup CD that came with the Officejet 6500. Install CD setup told me it doesn't support my new 8.1 PC. Then went to HP downloads and downloaded latest driver software with Ful Features that supports Windows 8.1. Software downloaded and installed on new 8.1 PC. However, I can only see the Full Featured Solution Center the very first tisme I open up the printer. The very first time I open it, it gives me all Full Feature options. Then after I close the printer and open it a second time, all I have is the Basic Print Feature with no Solution Center and no Full Features. The only way I can get it back up is to uninstall and reinstall driver, but it only works the very first time I open up the printer.
I'm not very computer literate, but I don't understand why it works right only the first time. I could sure use some input on solutions for this issue. Hopefully if there is a solution it's simple for me to fix.
Thanks.

As listed in my previous post, please clarify what behavior you experience once clicking the HP Officejet 6500 E710 icon to open the Printer Assistant.
Would you see any specific screen, any specific behavior or any specific error message?
May you see no responce at all once cliking the icon?
Please clarify accordingly, in order to resolve an issue it will help knowing its sympthoms..
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet Pro 8600 Premium won't print cardstock - error message of "out of paper" appears

My printer won't print cardstock, the error message says "out of Paper". I have tried 3 different types of cardstock and it won't accept any of them. It will print on plain paper. Is this machine defective? HELP...URGENT
I must be able to print cardstock. The computer was just set up today...it is brand new and purchased directly from HP.

After trying a lot of different things, for some God-only-knows reason, this is the trick that worked for me. This is really more of a hack than a true fix, but I'm not picky when it's 2 AM and I don't have any other options:
(1) In the paper tray, alternate one sheet of the cardstock paper with one sheet regular plain paper. Make sure the tray is full, but not over-full. (This HP help article says not to do that but... whatever.)
(2) In the Print dialogue box (however you can get to it) select the "Plain Paper" preset (not "thick paper" or "cardstock"). I had it on "Best" as you can see it the screen shot, but I don't think this is important.
(3) I only had a single-page document, which I needed to print 30 copies of, so I inserted a blank page as a second page in the document file (a pdf).
(4) I then made sure "Collate" was selected in my print settings.
If you have a multi-page document, maybe you will need to insert a blank page every other page... which sounds like a pain, and I feel for you.
Note: You'll need to monitor the printing closely - if ever the printer pulls two pages through instead of one, you'll need to pull the paper tray out and add a piece of paper so it's alternating correctly.
With this, I was able to print multiple copies without ever stopping. After a full day of fighting with the printer (which may or may not have included sacrifices of limbs under a full moon to the printer gods... just kidding) this was like magic.
Hope this works for you - or other people who read this thread. This is a really frustrating situation.
PS. Before I did this, I also did a full reset of the printer, which included:
1. Turning off the printer and unplugging it for a full minute
2. Printing 100 blank pages
I have no idea if this helps, but if this hack isn't working for you, this "reset" is worth a try.

Officejet 6500 forgetting network name and drops out all the time

I just got an Officejet 6500 (non-wireless model)
I can assign a network name to it and it works fine, until it's power-cycled. Then it has the original network name again and of course it won't work until it's installed again.
Another problem that could probably be related is that even when I use the default network-name to add it as a network printer in Vista, connection seem to break and it won't print again until I install it over once again.
I get the feeling that firmware is somewhat buggy on it. I don't expect such a device to use batteries to keep it's settings, so I think it's safe to rule out?

@Wifi-Guy: Yes, it's using an ethernet cable IP address always work.
I did some additional testing to find the exact reproducable error.
(I have previously installed the HP software that came on the CD)
1. I added the printer using the "Add new printer" wizard in Vista
2. Print test page, works fine
3. Turn off the Officejet 6500 on the power-button on the front panel (then the WSD Print Provider dissappears in Device Manager).
4. Printer status now appear as "Offline"
5. Turn on the Officejet 6500 again
6. When WSD Print Provider again appears in Device Manager, printer status changes from "Offline" to "User intervention Required" and it's impossible to make it print again unless printer is deleted and added again.
I was not able to find any useful information about this printer status using google.
I just tried changing the network name. As I suspected, this also resets just by powercycling.
Note: I'm using Vista x64.
Message Edited by odyssey on 06-16-2009 10:18 AM
Message Edited by odyssey on 06-16-2009 10:19 AM

My Officejet 7410 keeps displaying "Paper Mismatch" on incoming faxes

Hi!
I'm posting here since I couldn't find any help on this specific issue on the web or HP Support. As the subject says, whenever a fax is being received, a message displays both on my monitor and the unit's screen that says "Paper Mismatch". The paper I'm using is letter, plain paper, but for some weird reason everytime a fax is received it is apparently recognizing it as A4. It takes the paper from the upper tray, displays the message and then just doesn't print anything leaving it on the output tray. I just take that same paper, replace it to its original position in the upper tray and after pressing the "OK" button it resumes printing the fax without any problems. It happens only with the first page on any fax (the problem is not tied to any phone number in specific, happens with all incoming faxes). If there's more than one transaction in memory, the error keeps happening on the first page for each instance.
The machine works fine overall, but this pesky super annoying problem must have a solution, I think. Every morning, when I come to work, I find that there were around 6 incoming faxes and non of them printed because it doesn't recognize the first page as letter. Additionally, it there's a power outage, the machine might forget those faxes in memory.
I'm using Windows XP Professional SP3.
Thanks for your time and help in advance!

AndriesF wrote:
Hi,
I do have an issue with my Officejet 8500 pro with two paper trays.
Tray 2 has plain paper en tray 1 has special paper. In the settings of the printer tray 1 is the default one and tray 2 is locked because it contains special paper. This works fine except for incoming faxes by e-fax, the first page (mail header) is printed from tray 2, the second page (the fax attachment) is printed from tray 1 even when it is locked. I tried everything but it allways goes to tray 1. When i unload paper from tray 1 (empty) it still want to print from tray one.
Does anyone have a solution for this?
Regards Andries
Correction:
" In the settings of the printer tray 1 is the default one and tray 2 is locked because it contains special paper." must be tray 1 locked and tray 2 default

Officejet 6500 e710 keeps messaging paper out

Similar Messages

Maybe you are looking for