You just charged me for Acrobat Pro. You're asking for $14.95 a month. The goddam file won't download to my computer. It made me close it and restart it at least seven times. I don't have it now. I'm calling American Express. You've made me really angry.
The loading of the program got to 39% seven times. Then it demanded I close it and restart it, which I did. The last time I gave up. I want to be able to edit Adobe files, but I guess I'm going to have to do without your help. You better pull back my charges. American Express is on my side, not yours.
Richard Gaughan
[email protected]
Richard70
Hi Richard70,
I'm so sorry that you're having trouble downloading Acrobat--we definitely want a better experience for our customers. Please make sure that you're logged in as an admin, and temporarily disable any anti-virus software. Then, try to download from this page: Download Acrobat products | Standard, Pro | XI, X. If you're still having trouble, or decide that you just want to cancel, please let us know.
Warm regards,
Sara
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When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't have my product key, so could not reinstall Acrobat Pro for me. Since then, I have gotten the product key sent to me from my former employer, [ REMOVED ] So I need help in re-downloading, installing and activating the Acrobat Pro software on this computer.
Please remove the S/N immediately (I can't or would). Never post them online. As for download you can go to http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html on the right panel to get 9 pro. I am not sure there is a MAC version there, but that is the first place to go. If it is the proper version, then please back it up to CD and/or portable HD, not the system HD.
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Hi Petras ,
Please refer to the following links and see if they are helpful.
Error "The serial number is not valid for this product" | Creative Suite
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
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Did you add or change your credit card details on your iTunes account when downloading them ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
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I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software. after about 50% of the way, it just crashes.
Thank you,
JTFI am having the same problem - the install crashes around 40%.
I am using MAC OS 10.10.2 and purchased Acrobat Pro monthly subscription. The error message is:
'Acrobat installer has encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe support.'
I have tried several times but keep getting the same error message. Any ideas?
Thanks,
Cindy -
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I have just signed up for a subscription for acrobat pro. Why is it still asking me to upgrade when I try to edit my PDF?
Especially, be sure you are USING Acrobat. Many people keep using the free Adobe Reader, which isn't changed.
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I have a Creative Cloud account, so I have the desktop applications... why do I need to pay more to have Acrobat Pro access for my iOS devices (cloud access for Acrobat Pro) ?
Hi MacEarl,
You might need to know that subscriptions for Creative Cloud and Adobe online services are different.
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Please let us know.
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I have created PDF from hardcopy by using my scanner. After I run OCR option for my PDF by using Acrobat Pro 9. But "Text-to-speech" functionality of the PDF says that an error message comes up that says the page is empty when I turns on the read out loud option in Acrobat. Kindly help me to sortout this problems?
So I tried generating the same PDFs on two other computers that have Acrobat 9 Pro. Results were reproduced. The verdict is:
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- different PDF conversion settings make a negligable difference (less than 10% rather than 70-80%).
- using the "Reduce File Size" or "Optimize PDF" option cuts the file size roughly in half, almost always resulting in a "image downsampling mask" warning message, which requires acknowledgement (that is a problem for batch processing or automation).
- adding an Acrobat watermark to the file cuts the file size roughly in half.
- just using Save As to another filename has no effect on file size.
- generating the PDF in Acrobat 9 with links but no PDF bookmarks still results in the inflated file size.
- generating the PDF in Acrobat 9 without any links or bookmarks results in approximately the same file size as the Acrobat 8 PDF with full links and bookmarks.
It appears that Acrobat 9's manner of adding links is what's bloating the files, and in my case it's probably not related to images or image resolution/print quality. It's a shame, because Acrobat 9 seems to have made some improvements to the Review Tracker interface, and a few other bells and whistles which I haven't really gotten around to exporing yet. But unless I find a way to keep my links and the PDF file sizes comparable to what I was getting with Acrobat 8 Pro, it looks like I'm going to stay with Acrobat 8. -
I made upgrade for IOS to 7.04 but my iphone is second hand and when iphone need to make activation ,i don't have the apple ID so my iphone didn't work from this time so please help me urgent.
There isn't one.
amrzaky wrote:
I can't contact with previous owner s i need another solutoin
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it. -
I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?
Hold the Option key down and restart. Select one of the drives that comes up and hit the Return key.
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Hi mariab,
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Best,
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Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password.
Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
Error (150:30) for Acrobat Pro 9.3 and PS 3 & 4 CS
I just had a very nice call with a support person at the 800 number, but I thought that I would still post my problem in the hopes that it might still help move towards a solution.
I lost use of Acrobat Pro 9.5.1 back in early June when I updated my MAC OS to Lion (OS X 10.7.4). After I upgraded to Lion, Acrobat Pro 9.5.1 stopped working and started giving me a notice saying, "Suite Product Activation Needed".
I unistalled the program and then reinstalled Acrobat Pro 9.3.0 from the orginal Adobe CS 5 Design Standard disk. At that point I found that the reinstall still did not work and had created an additional set of problems. I stopped working on this because I was leaving my main office for the summer and figured that I would survive short term with Adobe Reader. I also figured a patch would present itself given enough time.
Now that I am back, I've found the time to revisit this. I am wondering if I somehow missed an opportunity to fix this because Lion upgraded to Mountain Lion and I upgraded the Mac OS before finding a fix for Acrobat.
I spent most of yesterday working on this and this is what I found:
1) I cannot not upgrade Acrobat Pro at all. It is stuck on version 9.3.0. This is important because I saw 9.5.2 was released and, if it has a patch, I cannot use it because I can't get back to 9.5.1.
2) I have been all over the boards looking for a solution. I did find the Support Document #51260 (which phone support directed me to as well). This document, "Error 'Licensing has stopped working'|MAC OS", outlines fixes up through Lion, but has not been updated to Mountion Lion.
3) From document #51260, I went ahead and downloaded LicenseRecoveryLauncher to have it. The problem, however, is this is a PowerPC app and Mounton Lion no longer supports PowerPC apps.
4) Because of document #51260, I tried opening my older Photoshop programs from CS 4 and CS 3. I get the same (150:30) notice with Photoshop CS4 ver 11.0.2 and just a notice saying that Licensing has topped working with Photoshop CS3 version 10.0.1.
5) Since I'm writing this, I find that I am getting the same Licensing notice for Illustartor CS 3 & 4 and In Design CS 3 & $.
6) The one program that I can use is Photoshop CS 5 Version 12.0.4
As I said earlier, I am wondering if I didn't miss a window of some sort to fix this by not seeing the fix for Lion as described in Document #51260. I am also wondering if the problems are related to the fact the Mac no longer supports PowerPC apps.
Regardless, the problem of not being able to run Acrobat Pro 9 still exists for me and the current fix document does not solve the issue for Mountain Lion. Is there an updated fix that does?
I am running:
Mac Pro (Early 2008)
Processor 2 x 2.8 GHz Quad-Core Intel Xeon
Memory 2 GB 800 MHz DDR2 FB-DIMM
Graphics NVIDIA GeForce 8800 GT 512 MB
Software Mac OS X 10.8.1 (12B19))
PS - I tried downloading Acrobat 9.5.1 and when I click on the installer I get a warning message saying "AcroProUpd951_all" is an application froman unkown source and am I sure that I want to open it. I did open it, but it does not run a program. It takes me to Mac HD/users/My User Name/Documents/Acrobat User Data and then there is nothing to select. I can't even slect the Acrobat Pro Icon in the apps folder. My web browser is Firefow 15.0
Message was edited by: Charles BarnesI've got the same question/issue and have not been able to find any answers. Suggestions, anyone?
Thanks-
Steve -
Unable to install updates for Acrobat Pro 9.0 and MS Office 2008
This is a followup post to a nagging problem last fall that prevented successful installation of product version updates for Acrobat Pro 9.0 and Microsoft Office 2008 running under OS X v10.6.5. Days of fruitless, circular pursuit of solutions from both Adobe and Microsoft tech support provided no recognition of the problem…let alone an answer.
Fortunately, a few helpful techs at a nearby Apple Store yielded results. They were initially as perplexed as their counterparts but it gratified to this customer when each recognized the problem was real and was sufficiently motivated to track down a solution.
By process of elimination it was suggested: i) reinstall the original Snow Leopard 10.6.0 upgrade disk; ii) download the v10.6.5 combo update to bring the OS current; and iii) download and install the Acrobat and Office updates. It worked—perfectly—the first time.
The consensus seems to be that a combination of many successive installations of OS and product version updates eventually produced conflicting instructions resulting in stalemate.
Remarkably, it hasn't been necessary (or appealing) to perform a clean install since some point prior to the introduction of OS X. Nor has it since. A 'rollback' to the original Snow Leopard version with one subsequent update to the current OS version appears to have cleared out a nest of remnant conflicting instructions. Kudos to Apple's tech support and Occam's Razor.Hello,
You can download the Acrobat 9 updates manually by following link:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
However, PDF Maker plugin would not be enable in Outlook, as Acrobat 9 is not support with Office 2013.
Please refer to following compatibility chart:
Compatible web browsers and PDFMaker applications
You need to have Acrobat 11 to get PDF maker plugin in Office 2013.
Regards,
Anoop
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