Your credit will become inactive in 7 days

This is the second time in the last couple of years that I've received an email from Skype saying "Your credit will become inactive in 7 days. You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit. I am an active Skype user and cannot understand the inability of this company to recognize the frequency of my skype calls. Is there an actual phone number that I can call to discuss this with? The last time this happened, they confiscated my credit, but restored it after I did successfully talk with a human. Unfortunately, I didn't save that precious number! What's the deal with this???

Hello
You have 2 registered accounts. One is empty and the other shows that the last credit transaction was on February 4th 2014 for $10.00.

Similar Messages

Credit inactive before 180 days

I just received an e-mail stating that my Skype credit will become inactive in 7 days. This is the first notice I receive. For my surprise I just logged into my account and foud out that my credit is already inactive. My last call was on 26th January 2015 so my credit should be active until the 25th of July, in 7 days just as the e-mail said. I would appreciate Skype following their own policy and keeping my credit active until the date it's supposed to be. Thanks.

Hello Norman,Thanks for your reply. My account shows that my credit is inactive as you can see in the following screenshot.

Reactivate your credit. Your Skype Credit is now i...

I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
Hi there John Doe,
Reactivate your credit
Your Skype Credit is now inactive
We've noticed you haven't used any Skype Credit in 180 days. Your credit is now inactive - but you can reactivate it again at any time.
How to reactivate your credit
1. Visit your account on skype.com.
2. Sign in with your Skype Name and password.
3. Click Reactivate credit and follow the steps.
Your account details:
Skype Name: john.doe.net
Forgotten your password? No problem. Visit skype.com/go/forgotpassword to reset it.
Need more help?
FAQ: How do I reactivate inactive Skype Credit?
Sign in to talk to us by email or IM
Talk soon,
The people at Skype
The user also received this message several times this week with his Skype name. I changed user's name to John Doe in this message as an example.
Hello john.doe.net
Skype Credit allocation from Skype Manager
The administrator - Ron Adams - of the Skype Manager called ABC has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: CAD13.99
Your Skype Name is john.doe.net
Date: Jul 30, 2013
View your Skype account
What you can do with Skype Credit:
Call landlines and mobiles worldwide
Use WiFi hotspots with Skype WiFi
Activate a Skype To Go number
Enable call forwarding
If you need assistance or want to request additional Skype features please contact your administrator – you can find their details on the Members List. Or, if you need help with anything else check out Skype’s support pages.
We hope you'll enjoy using your Skype Credit.
Thanks,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Solved!
Go to Solution.

Dear Readers,
In closing this thread (topic), which the original poster marked as "Solved," please remember this FAQ article:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
If you encounter any difficulties, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few additional notes to help you along the way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do you know when items will fall off your credit reports?

Can anyone tell me how you know what date items will fall off your credit report? Thanks

Each individual type of adverse information has its own exclusion date. They are all set forth in FCRA 605(a). DOFD applies only to a collection or charge-off, which have an exclusion date of no later than 7 years plus 180 days from the DOFD.Monthly account delinquencies are excluded no later than 7 years from their individual dates of occurence.BKs are exluded at 7 or 10 years, depending upon their type.Tax liens become excluded no later than 7 years from date paid.Judgments become excluded on the later of 7 years from date entered, or until the expiration of the statute of limitations on enforceability of the judgment. The credit report exclusion periods are imposed on the CRAs, and set forth the date after which they can no longer include that adverse item in credit reportes they issue.The CRAs are thus required to monitor the relevant date for each type of adverse item. The consumer should no have to request exclusion or remind the CRA of the exclusion date, but it is possible that they could miss a date, so the consumer should monitor.

Why does Skype make your credit inactive?

I was just curious on if anyone knew why Skype would de-activate your credit after 180 days. That irks me quite a bit seeing how I paid for those credits. If I just wanted to throw money money away I could do it faster if I walked over to at trashcan.
I have periods of time when I am active on skype for various reasons (interviews, traveling in a different country, poor cell phone reception, etc.) and other times when I am inactive. For this reason I decided to buy Skype Credit so I can have a form of communication incase my cell phone doesn't work. I almost lost that credit if I didn't sign in today. Shouldn't the policy be once paid for that you always have? What if I am in a situation where my phone craps out (Reception, breaks, battery runs out) and I have to make a very important call and I login to Skype to do so only to find out I'm screwed on that end as well?
I am just curious on your thoughts and was wondering if anyone can provide an explanation on this poor business practice (I'm a little jaded at this point).

I agree. This policy is extremely annoying for consumers. I think that it would help people if Skype were to give a reason why they insist on inactivating credit after 180 days and sending you endless emails about it and generally wasting their consumers' time.

HT201210 Hey,I've got a problem on my iPad mini for a few days now?My iPad is in recovery mode at the moment and I Cannot restore my Ipad with iTunes...Can anyone help me with the solution?Each of your helps will be appreciate

Hey,I've got a problem on my iPad mini for a few days now?My iPad is in recovery mode at the moment and I Cannot restore my Ipad with iTunes...Can anyone help me with the solution?Each of your helps will be appreciate...Thanks for all the helps...

Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times

I get this message "License Expired The trial license on your device has expired. After 30 days,your device will stop working. To apply for a platform license,please contact your equipment vendor."

<blockquote>Locking duplicate thread.<br>
Please continue here: [/questions/757271]</blockquote><br>
The complete message I get is "License Expired
The trial license on your device has expired.
After 30 days,your device will stop working.
To apply for a platform license,please contact your equipment vendor.
We apologize for any inconvenience.
Please reenter your URL and continue your web experience." It may be related to Adobe products. I am currently accessing the net from China. I am able to reload and reach the pages, eventually.

There are no billing issues, I have checked it.
Adobe CC does not require serial number, to install & activate it, please go to www.creative.adobe.com .Download, install & activate it from there.
Please let me know if it is asking for serial number when you are trying to activate the CC.
Do refer to: http://forums.adobe.com/message/6288501
In that case, you can follow http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.
Regards
Rajshree

Acrobat issue - pop-up says "Your trial will expire in 32767 days"

Hi all,
I'm hoping someone may be able to help me get rid of an annoying pop up I'm encountering in Acrobat.
I'm running a licensed version of Adobe CS6 Master Collection that I purchased directly from Adobe.
I've noticed, however, in the last few days that when I go to print a web page to PDF format using Adobe -PDF, I am getting an unusual Adobe pop-up that says "Your trial will expire in 32767 days". This seems to be happening only in Acrobat, all other Adobe programs are working fine. JPEG of popup is attached.
I then click on "License this software", then I'm prompted to sign-in with my Adobe account. So I enter my login details, the page appears to load, however, then I'm sent back to the sign-in screen. I know I'm using the right log-in details (as I just logged in to post this message!). So the only way to get out of this message is to click back and then "continue trial".
Acrobat version installed is 10.1.3
I've already tried uninstalling and then reinstalling Acrobat, but I'm still having the same problem.
Thanks in advance!
J

Sorry that I can not help. However, it is intriguing that you apparently have 100 years or so left on a trial. There definitely appears to be a problem. I would try a repair from the help menu as your first step. You already have the most current version, so suggesting updates would not help. When you do an uninstall, be sure to deactivate first. After an uninstall, do two additional steps before a reinstall: 1. remove the Acrobat folder and 2. run the Acrobat cleanup tool http://labs.adobe.com/downloads/acrobatcleaner.html.

Will your credit card be charged if you make a purchase with a gift card

will your credit card be charged if you make a purchase with a gift card?

Sandy has it right, when possible gift cards are used before credit cards. For more information about gift crads can be found in iTunes Store: How to redeem an iTunes Gift Card.
When you buy individual songs from the iTunes Store:
Free song credits are redeemed first.
If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases.
If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
It's been a while sense I used a gift card; but from what I remember, when you have credits from a card. There was a little bar that displayed my current balance. For instance, when I added the gift card, The balance showed as +20.00, i bough a song, the balanced changed to +19.01.
PS question about itunes should be posted in the iTunes community.

What to know before rebuilding your credit with secured credit cards

The higher your original CL, the higher they can be raised to new higher CLs. I remember using Open Sky secured card and the $200 CL never went up in a 6 months. I got a CreditOne card with a $300 CL and was increased to $500 within 3 months. Not surprisingly, when I applied for Capital One nonsecured cards, I started at $500 (the highest CL of my two secured cards). Your available credit is a factor in your score so the more money you can put into these cards, the better - bc your score will be higher and will give you a better foundation of starting CL in the future.
Keep in mind, there are of many fees associated with SCCs and make sure to take that into account from the get go. This can range to annual fees to monthly charges to even transactiom costs when you swipe. Read the fine print and find a reasonable card without outrageous fees. I beleive I used CreditOne bc they didn't cost as much as others.
When starting out, an upfront fee may kill your utilization the first month. For instance, if you have a $49 CL and upfront annual fee is $27, you're already at 54% utilization. And if you pay that immediately, it won't matter bc your remaining available credit will still be $22 and your first month reported to the bureaus will show high utilization (or in any lenders eye's - high risk). So find out what upfront fees will hit the first month and depsit enough money to stay under 30% UTIL. Build a healthy habit of not crossing 30% utilization and pay your cards off 10 days before they're due the first time around bc some companies take up to a week post your payment and you never want to be late. This way you know how to time your payments.
The amount of credit accounts also is a factor in your score so if you can afford to, get two or more. The best way to do this is apply for one, make your first payment that will typically include your upfront annual fee. Wait for that payment to clear, then apply for another card. Lenders see payments will often grant you cards with signs you pay your balances. This healthy process of applying for CCs can be used with the regular CCs you will be eligible for, usually in 6 months time.
Keep in mind that your reporting date is usually 3 days after your statement date and timing is key. Let's say you have a $300 card. You've used $75 to stay under 30% and you know your due date is the 20th of the month. You make a payment on the 16th for $75 and it posts on the 19th returning your balance to $0. The next day, your due date, the day closes in good standing. Within a 3-10 days the balance will reflect your credit report. Try to use 1-9% (or 29% max) of your CL in this window bc having 1-9% UTIL reporting is better $0 reporting and you don't have to carry a balance and pay interest. These rebuilder cards prey on those who cannot manage their cards. But that's not you bc you know the game and are here to beat the system.
You want move to $0 annual fee CCs asap so feel free to apply for unsecured CCs within 6 months. Capital One is known grant cards and forgive for past mistakes so apply there after 6 months if you're not aware of bettet options.
It also ould be a good idea to take $500 and deposit as a CD with your bank and use that as collateral for a secured credit card. Its the same concept as a secured card but you get interest back with your original deposit.
Hope this helps someone.
Much love,.
Romulus

Personally, I would keep your utilization down to 10% or less for a few months and lie low, just showing responsible card usage. Keep checking the Capital One prequalification page after that, and once you become prequalified for the unsecured Platinum, take the chance, as the prequals are usually pretty solid.
When you get your unsecured Platinum, use it a whole lot and either pay in full every month, or, like with your secured, keep it at 10%-below. Meanwhile, definitely pay your secured in full every month. At about 5 months, if you displayed heavy (but responsible) usage, they should give you a pretty good CLI--I often see people go from $300 to $1500.
By then you should probably have your charge-off paid for, so, while it won't remove it off of your report, it will help. You'll also have a decent unsecured card, and by then I would feel comfortable applying for another card and maybe closing your secured card after that, since it unfortunately won't graduate.
BoA has a secured card that will graduate, but their prequalification page is utter garbage, so you'll be taking a huge chance by applying, and there will be a chance at denial even with recon. However, if you do get it, it will be great to have an evolving credit card in your hand, as you won't have to close the line (as I'm sure you'll eventually need to do with the Capital One).
I dunno, I'm a pretty conservative person when it comes to this credit game, so my offered plan might be a bit lukewarm, but I think it might be pretty solid for you. Good luck, you can do this!

Applications become inactive and unusable, losing focus

So far this has happened with most apps.
Don't know what is causing it, but it may be Time Machine.
Intermittently, and more some days than others, applications become inactive and unusable. The symptom is when you try and switch to an application, it does not come to focus at the front.
For example, Mail is open, but I cannot do anything within the app. I can move the application window with the mouse, but cannot click any buttons at all.
If I go back to the finder and switch to Mail, it still says Finder in the top-left menu. It will only show the name of the last visited (working) app, and never Mail.
I can't find a way to resurrect Mail when this happens, including waiting patiently, using the Dock (both single click, and long click), using TAB and COMMAND to switch to the app, using the Force Quit menu to switch and even putting the machine to sleep. Nothing will fix it apart from Force Quitting the app, and restarting it.
This has happened with Safari, Mail, iTunes, iCal, Garageband (meaning lost work), as well as many Adobe apps, which suggests it is a problem with the system software.
Has anyone had similar issues, or even better does anyone know how to fix this?
Many thanks!

Create a new User go to System Preferences >> Accounts >> "+" (make it an admin acct) and test the apps in this new account, if they work the problem is isolated to your User and not systemwide.
If the issue is limited to your user account try starting up Safe Mode (It will take more time to startup in Safe Mode because it runs a directory check.)
If your apps functions correctly that way, go to System Preferences >> Accounts >> Login Items, and remove them. Boot normally and test. If not go to ~(yourHome)/Library/Contextual Menu Items and move whatever is there to the desktop. Then do the same with /Library/Contextual Menu Items. Lastly, try moving ~(yourHome)/Library/Fonts to your desktop and restarting.
Log out/in or restart, if that sorts it start putting items back one at a time until you find the culprit.
If the issue is systemwide then, you may be able to repair this with the The 10.6.2 Combo Update This is a fuller install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before.
Remember to Verify Disk before update and repair permissions after update from /Applications/Utilities/Disk Utility.
-mj

Your credit card does not match your bank's records

your credit card does not match your bank's records. appears at purchase in itunes store.
2 months with no solution on this. Nothing has changed with my bank at all. Yet apple was able to bill the same card for my mobile me acct. so the card does in fact work! I emailed and got what I already knew. see below, then my reply.
Dear Eric,
You can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Eric, installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: http://phobos.apple.com/accountSummary
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
Thank you for your time. If you have any other questions or concerns, regarding your iTunes Store account, Eric, please feel free to reply to this email. Have a great day.
Sincerely,
Timothy
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note:I work Sunday 9:00 to 6:00 Tuesday and wednesday 9:00 to 6:00 Friday and Saturday 9:00 to 6:00 Central Standard Time
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
My reply
I've read the support pages through and through and have gone through all of these steps in the past. Nothing on my end has changed. This card has been used for approx three years now, never to have been edited. As stated... In the midst of all of this difficulty, you were able to bill the same card for my mobile me subscription. Which should technically not gone through due to the supposed billing info not matching my bank's records! So quite simply, my card does work, this is something on your end, not my bank.
And I did however change the type case to match my statement to no avail. This never made a difference in the past, but I tried it regardless.
After attempting things for two months, I am growing tired of trying to spend my money on Apple. I will try one more suggestion if one is available. After that, I have had great success with the amazon store and may have to flip over to them. My time is way too valuable to be troubleshooting a problem I did not create.
any specific help would be appreciated (please do not copy and paste tips from the support pages... been there)
Eric

As a follow up to my last post, I thought I would offer you my customer service experience as I am hoping you can avoiding going through what I've been through and that this will save you some time.
I'm listing the discourse chronologically for your convenience:
Specific request: My credit card or billing information is not accepted
Details:
iTunes says my credit card information does not match my bank information and will not let me make purchases. I have updated my account information and I still cannot make purchases. I get the same message that my card does not match my bank's information- which it does.
Please help.
TrackID: 1--------------
Dear ----------,
Welcome to Apple iTunes Store Customer Support. My name is Snehashish.
I am sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
-----------, upon checking your account I find your credit card will be expired after this month. So you have to change it then. I suggest you to change it now or contact your credit card company as it is declined by iTunes.
The iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:
- Your credit card company's servers may have been busy. Trying again later may resolve the issue.
- Your card may not have been activated yet. If so, you will need to activate it.
- You may need to call your credit card company before the authorization is approved.
- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field.
- Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure its records are up to date and match exactly what you are entering as your billing information.
--------, please follow these steps to confirm or update your account information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorization for your card, it means that your billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company.
Fortunately, you may be able to make iTunes Store purchases with another payment method. For example, if PayPal accepts your credit card, you can use your PayPal account to buy from the iTunes Store. If you need more information about using PayPal on the iTunes Store, please let me know.
------, I hope this information is helpful. Thank you for your interest; I am pleased that you want to be an iTunes Store customer. Have a great day!
Sincerely,
Snehashish
iTunes Store Customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Follow-Up: 1----------------
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Snehashish
iTunes Store Customer Support
Greetings Snehashish,
When I wrote my original ticket it was to address the issue of the fact I had already updated my credit card information and I was still receiving the error message of "my credit card not matching my bank information" in iTunes. Giving me instructions on how to update my account information was not helpful because I had already taken that step. So, no, my problem remains unresolved and I am unable to make any purchases in iTunes or update my iPhone.
Luckily, the item I was looking to purchase was available on Amazon digitally so I went ahead and bought it there without any problem whatsoever with my credit card- furthering the mystery and the enigma that is iTunes rejection of my credit card.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you,
Dear ------------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
I am glad to hear that your credit card works on another website. Some of our customer resolves this type of issue by removing credit card from their account, buy a free app and then re-add the credit card to account. I suggest you to try that.
---------, please delete the credit card information from your account:
1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.
After you select the "None" option, please attempt to download a free App from iTunes Store. Then sign out from your account and sign in back and re-add your credit card information.
--------, then, please follow these steps to confirm or update your account's information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again.
If you have further questions or concerns, please feel free to contact me again. Have a nice day, ----------!
Hello again Snehashish,
My address is confirmed and matches my bank account. I followed the steps as you directed with deleting my information downloading the free application and then re-entering my payment information. I continue get the error message that my credit card information does not match my bank's records. I have as of today called the bank and confirmed twice that my banking address is correct. The error is not happening on the banking side of the equation.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you very much,
Dear -------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
Thank you for your response. Upon reviewing your account I find you removed that credit card successfully. I suggest you to update that information to start purchasing. You can also use gift card as well.
--------, you can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: <link to launch itunes>
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
---------, if you have further questions or concerns, please feel free to contact me again. Have a nice day!
Despite already having the current version of iTunes, I re-downloaded the program and installed it on my computer. I logged into the link you sent me. I entered in my banking (again and without mistake) information exactly as it is on my billing information. I have now entered my credit card information correctly on iTunes repeatedly- it has not deviated nor changed and there has never been a mistake in my data entry. I have used this credit card at other locations and online stores without error and my banking and credit card information is correct.
I entered a credit card I DO NOT want to use in conjunction with my iTunes account and it was accepted without incident or error message. The problem is that the card I do want to use, that I NEED to use to make purchases on iTunes is not accepted. Both cards are issued through the same bank- one is debit and one is credit and they both link to the same bank account with the same home address. The debit card is being rejected and the credit card is accepted. My problem is not my address nor the account number as both have been entered correctly multiple times. iTunes is rejecting my particular card even though it is working and matches my bank information. This is the card I have always used to make purchases on iTunes and this error started when my old card expired and I attempted to update my account.
Every time I re-enter my credit card and try to make a purchase and I always get the following message:
"There are errors or omissions in the information. Please correct the indicated items: Your credit card does not match your bank's records. Please enter a US credit card and a matching billing address."
I have reset, re-downloaded, and re-entered everything on my end multiple times resulting in the same error from iTunes. I want to know what is happening with my account. If you do not have a solution then please escalate this ticket and please put me in contact with someone who can help me.
Thank you for your time,
I found my solution in the Apple Support Community. It had nothing to do with my information being incorrect. I do not require your assistance any longer.
My issue resolution was actual very simple and came from this page. iTunes has a bug where it will not accept your information but if you add your credit card under you account in the Apple Store and CONFIRM then it will appear in your iTunes account automatically. I could have saved hours of email, calls to the bank and stupid angst if I had looked this up instead of TRYING to use Apple Customer Support. I've learned my lesson. I just want you to know that iTunes is bugged and broken in this respect and no matter how many times you enter your information IT DOESN'T WORK. I hope this helps someone else.
Apple please tell your customer support people how to actually help instead of having them paste in worthless form letters on how to use a credit card with iTunes. Obviously it iTunes that is broken.
PLEASE FIX.

Imac Intel will not boot up - 3 days old, light on, starts to spin...

I got an Imac Intel 20" from my husband on mother's day and it now will not turn on!! White light comes on, sounds like it is trying to boot and then nothing... blank screen, no beeps - have unplugged and restarted, tried a million key combination from the forums and still nothing... locked up once on "Garage?" software (according to son)... worked for 2 days...
Very dissapointed and sad... husband looking like the PC is still a better box even after breaking down and getting the Imac - can't help much because this is all new to him...
Help!

If you bought your imac with a credit card anywhere in your home state(or within 100 miles of your home in another state), then you can return it within 30 days if you are unsatisfied. That is federal law, and a store cannot do anything to deprive you of those rights--no matter what they say (or what they print on the receipt under your signature). My Apple store tried to tell me they only allow returns for 2 weeks. I told them the were violating federal law and they were required to issue a credit for the amount of the return, and they reluctantly complied.
I believe credit card companies are now required to print those rules on your bill (mine does and I don't think it would do so voluntarily), so you can check the fine print on your last bill and read them.
So, if you meet the above requirements, take your imac back . Insist on a refund. Be firm. If the retail person won't do it, tell them you want to speak to a manager. Once they credit your account, walk up to another retail person and tell them you want to buy a 20" imac.
If the retailer won't credit your account, then call your credit card company, and tell them you tried to return a defective product within the 30 day limit that you bought in your home state, and you would like them to reverse the charges.

Change in Fiscal Year Variant Causes Cube to become inactive

In Maintain Fiscal Year variant, we attempted to change the Fiscal Periods to reflect the 2007 Fiscal Calendar. When we saved it, it caused the Update Rules for our Infocube to become inactive. I need to know how to reactivate them or what to do. The Error message is saying that there is no routine created for the object. How do I recreate the routine and reactive the Update Rules?
We are using BW 3.1

Hi David,
Whenever you change a MetaData Object, BW will automatically deactivate everything that relies on that object to prevent system instability. In this case, your Update Rules and InfoCube (and MultiProviders if you use them) were deactivated. In most cases, simply reactivating them will correct the problem.
Judging from your post, this isn't the case. What did you do to the InfoObject that required reactivation of the InfoObject? You may want to check inside the Update Rules to see if BW removed the connection that you had before. I've seen that happen as well.
Adam

Outlook Add-in becomes Inactive randomly

Hi
We have created a VSTO Add-in for Outlook. The add-in is intended as a plugin so that the other third parties can write their own "providers" that our addin can utilize. As an example the add-in shows a grid of Items. Anybody
can write a "provider" and display their own items in our grid.
To do this our add-in in made up of a three projects. core , common and library. The Library contains the public interfaces.
At run time the add-in uses MEF to load any provider assemblies.
This has been working quite successfully at numerous client sites with many users for some time. However last month a client reported that when they start Outlook the Add-in was going inactive. No attempts to re-active it would work it always
went back to inactive.
We turned on VSTO_SUPRESSDISPLAYALERTS and found that the issue seemed to be because the assemblies were not being loaded when the Add-in initialized.
Checking the assemblies that were being dynamically loaded we found that two of them were unsigned. We subsequently signed the assemblies, re-applied and everything worked.
So far so good. We patted ourselves on the back and made the assumption that some MS security Patch had been applied that stopped unsigned assemblies from being loaded at run time.
We could not however replicate the issue in house , not could we find the patch that might have caused the issue.
The problem however continues....
Our installations team took a draconian approach to this issue and started installing the signed assemblies on all our customer sites regardless of whether or not they had the original issue.
For most clients everything was fine. The add-in worked with or without the signed assemblies. However at one client site on a number of users pc's the add-in was still inactive. removing the signed assemblies and putting back the unsigned
assemblies resolved the issue. To say this is weird is an understatement. The complete opposite behavior.
Now this week they have reported another user has suddenly found the add-in is inactive and using neither the signed nor unsigned assemblies works.
We are at a complete loss what to look for next.
To summarize.
Our add-in dynamically loads assemblies at run time using MEF
It was working fine at all sites until recently.
Add-in randomly becomes inactive and cannot be re-activated either manually or through the registry.
Signing the Assemblies works at most sites
At one site unsigned assemblies work and signed assemblies do not
At the same site one user reports neither set of assemblies will activate.
We have run Caspol and cannot see anything amiss
We have used Caspol to apply Full Trust - no affect
We can not replicate in house
Things we are trying
Machine comparisons between working and non working pc's
Removal of all other add-ins
If anyone has any other suggestions what could be causing such behavior it would be much appreciated.
Nick

Hello Nick,
I do not believe the issue depends on the signed/unsigned assemblies. Check out the Trust center settings to make sure that Macro security settings are not applied to add-ins. Also pay special attention to the Trusted Publishers list.
Anyway, Microsoft Office applications can disable add-ins that behave unexpectedly. If an application does not load your add-in, the application might have hard disabled or soft disabled your add-in.
Hard disabling can occur when an add-in causes the application to close unexpectedly. It might also occur on your development computer if you stop the debugger while the Startup event
handler in your add-in is executing.
Soft disabling can occur when an add-in produces an error that does not cause the application to unexpectedly close. For example, an application might soft disable an add-in if it throws an unhandled exception while the Startup event
handler is executing.
When you re-enable a soft-disabled add-in, the application immediately attempts to load the add-in. If the problem that initially caused the application to soft disable the add-in has not been fixed, the application will soft disable the add-in
again.
You can read more about that in the
How to: Re-enable an Add-in That Has Been Disabled article in MSDN. Most probably the add-in fires an exception at runtime and Outlook disables the add-in silently.
Also pay special attention to the
Performance criteria for keeping add-ins enabled . Outlook 2013 monitors add-in performance metrics such as add-in startup, shutdown, folder switch, item open, and invoke frequency. Outlook records the elapsed time in milliseconds for each performance monitoring
metric.
For example, the startup metric measures the time required by each connected add-in during Outlook startup. Outlook then computes the median startup time over 5 successive iterations. If the median startup time exceeds 1000 milliseconds (1 second),
then Outlook disables the add-in and displays a notification to the user that an add-in has been disabled. The user has the option of always enabling the add-in, in which case Outlook will not disable the add-in even if the add-in exceeds the 1000 millisecond
performance threshold

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