Z68 gd65 g3 and 970 issues

I have a z68 gd65 g3 with n70 bios and after i installed my 970 i am getting hung up on a b2 error sceen plz help me resolve this. I a running a 2500k intel chip in it

It is not possible to run a GTX 970 on a 6-series mainboard using an ME7 firmware bios (all Nxx versions for your board). You must upddate to the latest Pxx series bios using ME8 firmware. Being an Ivy Bridge bios it might reduce oc results when using a Sandy Bridge cpu but there is no other way to run your GTX 970 otherwise. THe following allows to update to P80.
1.) >>Use the MSI HQ Forum USB flasher<<
A.) Download >>this<< archive and place it on your desktop. Do not decompress.
B.) Download and install the Forum flash tool.
C.) Insert your FAT32 formatted usb stick.
D.) Make sure the legacy USB is enabled.
E.) Start the forum flash tool and select option 1. Then point the tool at the compressed archive we downloaded earlier. Then to your USB Flash Drive.
F.) Boot to the USB and follow the directions. MEMTEST is included with the forum flash tool and it is recommended to run this prior to any flash.
2.) Once the flash is complete, you must download and install the latest ME drivers:
http://download.msi.com/dvr_exe/intel_me81_win78_xp.zip

Similar Messages

Z68-GD65(G3) and GTX 780 problem

Quote from: flobelix on 01-September-13, 20:42:22
Try the latest bios for the board: https://forum-en.msi.com/index.php?topic=163866.msg1213416#msg1213416
In case you want to downgrade afterwards just ask for it and we'll supply you with the needed archive.
Hi, I'm having an issue installing my new EVGA 780gtx on my Z68-GD65 (G3) - I see you fixed someones problem by suggesting to install a certain bios, however - I see that there are different versions, 1 is P and other is N, which exact driver from the forum page you linked should I be installing?
Thanks

Quote from: gee85 on 02-May-14, 20:00:39
Quote from: flobelix on 01-September-13, 20:42:22
Try the latest bios for the board: https://forum-en.msi.com/index.php?topic=163866.msg1213416#msg1213416
In case you want to downgrade afterwards just ask for it and we'll supply you with the needed archive.
Hi, I'm having an issue installing my new EVGA 780gtx on my Z68-GD65 (G3) - I see you fixed someones problem by suggesting to install a certain bios, however - I see that there are different versions, 1 is P and other is N, which exact driver from the forum page you linked should I be installing?
Thanks
Install the same bios linked above in the quoted post from me >>using the MSI HQ Forum USB flasher<<. Note that exactly one bios is linked (P80).
P are ME8 bios versions adding Ivy Bridge support while N versions are older ME7 versions.

Z68 GD65 G3 7681vP2 ME 8 minor issues.

Update the bios to 7681vP2.zip following the instructions since the forum flasher didn't work for some odd reason the first time (prolly cause its packed into a exe). It flashed in windows or prepared the USB to flash on boot in DOS which i assume is how the ME part is done at least. The flash went fine and all functionality is retained except a few minor issues.
i7 2700k
z68 gd65 g3
7681vP2 bios
ME is matching the latest intel driver version wise in both bios/system 8.0.10.1464
1. You cannot specify your own clock ratio in BIOS, it will set it but when getting into windows it will show stock speeds @ 3.5.
2. If you use Turbo it will clock to 3.6 and if you enable enchanced turbo it will fluctuate between 3.6/3.9 as specified for intels specs, but not stay at a consistent 3.9 when stressing the CPU with prime/intel burn test. I believe it should stay at 3.9 until the system is freed up cpu wise and not fluctuate at all.
There are a few new features and settings but none that really stand out for any possible fix. I needed the updated support for the k90 keyboard which is not provided in a "normal" update as there is none thats provided. If i was suppose to flash only the bios and not update ME as i read in another thread well it was not specified clearly anywhere that i could see.
The updated bios/me seems to offer better vdroop control along with various other features and multiple fixes for previous issues.

could be that the change log specifically stating that it supports corsair k60/90 keyboards which gave that impression and its working now. as for being unable to set a specific clock its related to a specific setting "Power Technology" setting being disabled despite in previous revisions it had no effect being disabled. all the other sub settings to it are disabled so i am curious as to whats actually being used if its still set to Custom instead of disabled.
as for reporting i normally would but the process wants me to register the product which i have no intentions doing so at this time. if some other individual wishes to post the issue which is reproducible, also probably affecting ivybridge cpus then they can do so and link the thread.

Z87-GD65 USB and ATA/ATAPI Bridge Issues

I just installed a new Z87-GD65 into a Silverstone HTPC case and I'm having weird issues with all USB 3.0 ports. This problem occurs on both a Windows 10 technical preview install and a Windows 8.1 install. Everything is updated including the BIOS and, as far as I can tell, installed properly. I used Live Update 6 to verify the integrity of the motherboard drivers and BIOS version. I also double checked the build for any potential shorts or incorrectly plugged in devices and everything seems to check out.
Basically, what seems to be happening, is the computer is constantly losing connection with the USB 3 ports and is re-"scanning" to gain connection again. This makes all the USB 3 ports useless for any media or storage device and is extremely annoying when used with a mouse and keyboard. This "re-scanning" if that is what it is, is also causing all the i/o ports to freeze for a second or two so if I let's say, double click on a folder and this "scan" occurs, it takes a few seconds for the the folder to open. I also notice that a storage device plugged into any USB 2.0 port is more sluggish than usual and there is an overall delay in all mouse/keyboard input. This is a new motherboard and a new build although I have used all this external equipment and some internal with another computer with no issues at all.
System Specs:
PSU: 850w Coolermaster with front panel fan control
Motherboard: MSI Z87-GD65
CPU: Intel i5 4670k
Video Card: MSI GTX 770
RAM: 16GB of G-Skill Sniper series memory
Storage/Media:
128GB Samsung SSD (OS)
2x128Gb Crucial SSD Raid 0 (Games)
1TB Western Digital black (general programs)
2x2TB Western Digital Green (storage)
I also have a Medisonic 4-bay USB 3.0 enclosure with 3x2TB drives and one 3TB drive.
If this is a Windows issue I'll re-install Windows 7 but if this is a hardware/driver issue I'd like to know how to fix it if possible as I can't return or exchange the board.

Everything works, or is at least detected, fine in BIOS. I already messed with the hand off settings and no dice.
I got tired of dealing with it so I formatted an installed Win 7 unfortunately the problem is still there. It's much less pronounced so I can actually use the computer without the weird freezing and stuttering issues but any time I try to transfer and or unzip any large file windows will lose connection and I'll get a "USB device has Malfunctioned" error. This does not happen on my other PC, unfortunately I need the hard drive bay on this PC.

Z97-GD65 mobo and Killer E2200 Ethernet controller issue

Hi there.
I recently bought a new board, a MSI Z97-GD65 Gaming and i'm happy with it, but I have a little problem I can't solve: My internet download rate is exactly 10MB/s when my connection can reach 20MB/s.
Following instructions of this forum I removed the Killer Ethernet Manager using the "Killer_clear(64bits)" and installed the stand-alone drivers for the Killer E2200 PCI-E Controller, but still suffering the same cut of download rate.
The only thing I could now is try to "transform" that controller into a "Qualcomm Atheros AR813X/AR815X/816X Series PCI-E Ethernet Controller", but I don't know if it would be the solution.
Anyone here has the same issue?
(BTW I use Windows 7 64bits FYI)
Thanks a lot!

Quote from: moist on 05-June-15, 03:21:27
Well, I bought a cheap PCI-e ethernet card, installed it, disabled the onboard E2200 killer, started Windows and I got 1,0Gbps in seven seconds without any other software installation need.
I don't know what's happening with Killer cards , maybe it's a driver issue or a faulty hardware, but i'm sure I won't buy in the future a motherboard that includes this network brand.
Honestly, I'm right there with you. I absolutely hate the Killer cards.....
Unfortunately, it's becoming harder and harder to get a motherboard without them, since all the OEM's seem to think that gamers want those cards on their computers. Personally, I hate them with a passion. The software is badly coded, and rarely works as expected.
The best thing I can suggest doing is using the drivers without the management software. This way you can still use the ethernet adapter, but not be limited by the management software. There should be a stickied post at the top of this forum I believe with information on it.

Z68-GD65 Hangs on Starting Windows because of USB Controller. Any fixes?

Issue: During Windows 7 (32 bit & 64 bit) installation and startup, the computer hangs at "Starting Windows". It will display a pixel or two of the first red part of the logo animation and then stop.
System Setup/Hardware:
Mobo - Z68-GD65
RAM - Corsair Vengeance 8GB (2x4GB)
HDD - Corsair Force 3 60GB SSD
CPU - Intel i5-2400 (Sandybridge)
PSU - Antec Earth Watts 650W
GPU - Asus Geforce GTX 560 Ti
Cause: I found that when I disabled the USB Controller completely from the BIOS, everything worked smoothly (install & startup). If I left the USB Controller enabled and just disabled the Legacy Controller, I would be left with a blinking DOS cursor after POST.
This is an issue because both keyboard and mouse are USB. I had to borrow an old PS/2 mouse to even install windows.
Troubleshooting tried:
- Tried disabling EVERY (and yes, I mean every, I've rebooted this thing 50+ times [stopped keeping track]) setting that can possible be disabled individually
- Tried unplugged every component except: board, hdd and dvdrom
- Tried swapping RAM
- Tried swapping HDDs (to Sata non SSD)
- Tried swapping PSUs
- Tried changing Windows 7 install discs (one 32 bit, one 64 bit)
- Tried removing all motherboard connections (FP audio, FP usb, etc, everything but 24+8pin power)
- Tried clearing CMOS and resetting BIOS
- Tried enabling USB Controller via ClickOnce BIOS and restarting
- Tried fully updating Windows 7 and all drivers (video, mobo, etc)
- Tried updating BIOS with Live 5
- Tried leaving only USB 3.0 Controller enabled and plugging mouse/keyboard into those ports (blue on back)
- Tried Windows repair
- Tried Windows boot logging (got to file CLASSPNP.sys)
- Tried booting to Safe Mode
- Tried banging head on wall (this was successful in giving me a headache, but not booting the computer)
I mainly list the troubleshooting above to convey the amount of frustration I've had with this board.
The USB Controller simply seems bad or the driver (or the way the board interacts/loads the Windows driver) is bad. I must have USB on my computer.
If I need to RMA, please let me know, however, I would hope there is a solution out there to fix the USB Controller issue. The RMA deadline is the 20th, I hope I can get an answer one way or the other before this as if there is no answer, I will be forced to RMA and go with another product from a different manufacturer (I really wanted to get over my "Asus only" attitude and try you MSI! I've been impressed up until this point, please don't let me down).
Please help?
-Frazzled not tech illiterate personal system builder.

phasedone,
I was having the exact same issue with a new build (Mobo MSI Z68-GD65-G3). I had been banging my head against the wall for a while and then I came across your post. Subsequently, I disabled the USB controller in BIOS and my Win 7 install ran fine (minus the fact that I had no access to my USB keyboard and mouse). I set the BIOS back to default settings which re-enabled the USB controller, and thus was able to re-plug the mouse and keyboard in after the windows loading screen, where the 4 colored orbs come together to make the Windows flag. This seemed to do the trick.
Now the problem is, everytime the computer restarts (i.e. for any Windows updates), it freezes at the same point it would during the installation. This is again assuming the mouse and keyboard are still plugged into the rear panel USB ports. Which of course they're going to be!
Anyone with a recommendation as to how to fix this? Is this a hardware defect or can it be solved with some sort of driver or firmware update? I'm at a loss... but I certainly shouldn't have to unplug all USBs before starting the computer, that's just nuts.
I'm considering RMA as well, but would like to see if any MSI staff members or forum members might be able to share their insight.

Unable to restore pre-ivy bios for Z68 GD65 (B3)

Hello, I unfortunately decided to upgrade my BIOS, but did not heed the "recommendation" of only using the P series bios for my motherboard with ivy bridge CPUs (I have an i5 2500K). I updated the bios to the newest that were on the page for the Z68 GD65 B3 Motherboard (for some reason it won't let me post external links, even to the MSI website...).
My computer boots and the OS works fine (as do games), even when overclocked. However, when I run prime95 or IBT I bluescreen within seconds (at clocks that previously could pass prime95 for hours with no errors); I have since realized that these bios introduce some issues with sandy bridge CPUs so I want to roll back to the latest non ivy bridge BIOS.
However, when I try to do so with the 22.8 BIOS and the MSI HQ usb flash utility, I get the "ROM file ROMID is not compatible with existing BIOS" error, and cannot roll back the bios. Is there any way to roll the bios back, or am I screwed?
My specs:
CPU: i5 2500K
MOBO: MSI Z68 GD65 (B3)
GPU: XFX 7950 DD
PSU: Seasonic X750 (62A 12v rail)
SSD: OCZ Vertex 4 256 GB
Cooler: Thermaltake Water 2.0 Pro
RAM: G skill ripjaws x 8 GB DDR3 1600
OS: Windows 7 professional 64 bit
OC: none on the CPU currently, GPU is OCed but not relevant
Any help would be appreciated.

Unfortunately the support for B3 boards isn't as well as it is for G3 boards. For your board there is even no beta for months while G3 boards have seen impressive progress. Z68-GD80 G3 for exaple turned into a Sandy and Ivy super oc board. For B3 I have only very little hope.

Windows 8.1, secureboot and sleep issues

Hi,
I'm a technet subscriber so have access to Win8.1. Just tried it and ran into some issues which I think are bios related. (My motherboard is X79A-GD65 (8D) and I'm running bios 4.3.)
First when I installed Win8.1 a watermark is stuck on the desktop which says "SecureBoot isn't configured correctly" along with the build number, 9600.
So I went to bios and saw Windows 8 settings and enabled them, now the watermark is gone but there is not sleep option in windows (which I use alot)
going back to bios and disabling Win8 features brings sleep back but also the secureboot watermark......
Anyone else run into this?

I can't help with the SecureBoot issue. I have the same problem with my videocard not being SecureBoot compatible (A GTX 670). The sleep issue though, is it an issue with like... you can only hibernate, but you can't sleep? Windows 8 didn't come with that for me, but I found a work around.
Open a command prompt with administrator privilege and type: powercfg /hibernate off
This should change the hibernate to sleep.
If you want an icon for it just make a batch file: rundll32 powrprof.dll,SetSuspendState (0,1,0)
And if you need a timer on it (I use this pretty often myself) use this: powershell sleep <seconds> | rundll32 powrprof.dll SetSuspendState (0,1,0)
And if you're curious about the (0,1,0) thing. It's all boolean, so 1 or 0. (A,B,C), A: Hibernate, B: Critical (in XP/2003 it forces the sleep, but in newer versions it asks for permission to suspend), C: Disable wake event (Wake on LAN would be disabled if this were 1, for example).

Z68-GD65 (G3) new build... some questions

Hey guy,
Just finished my build with the motherboard in the title. Everything seems to be running fine, got windows installed with no probs. Just got a couple of questions, when i turn my computer on and it starts to boot the beep it does is quite long, a bit longer than i'm used to with computers, used to hearing a short quick beep. Is the beep i'm hearing normal for this board?
Also as it's booting up on the bottom right of the screen 99 pops up and so does A2 not sure if anything else pops up as it happens pretty quickly. Just wondering what these mean and if there might be anything wrong? Everything seems fine with it.
Spec is
motherboard:- Z68-GD65 (G3)
processor:- Inter i5 2500k, running stock settings
ram:-4gb corsair xms3 1600mhz
gpu:- msi n560gtx twin frozr oc 1028mb
ssd:- crucial m4 128gb
Any help would be great
Cheers
Alex.

Thanks for the quick response . I feel better now i know what the numbers are for.
I guessing the booting beep is fine too, this isn't my board but it sounds like the first beep, mine doesn't do the extra beeps. It's just longer than im used too after using other systems, i'm sure a long beep like that means a memory prob or gpu prob. It's probably all fine as the system seems to be running with no problems.
Cheers
Alex

Pavilion dv5 - 1217AX with Windows 8 - multiple booting and crashing issues

I have a Pavilion dv5 - 1217AX with Windows 8 operating system. It was upgraded from Vista to windows 8 last year and it worked really very well for about 1 year. Here are the issues I am facing these days
1. When powered on - Caps lock and Num lock LEDs keep flashing twice and the sequence keeps repeating - I checked the error code on some forums and it sounded like BIOS issue so I flashed the BIOS F38 again (SP46501) but it didn't help. I also thought it could be a memory issue so I removed the memory module and cleaned the slots and fixed the modules again but no luck. I also tried running the laptop using only one module, tried both the modules one by but no changes in error code. Then I thought it could be a toy bettery issue so replaced the toy batter that fits on the motherboard but no luck. I have also tried booting up removing the laptop battery pack but no luck.
So how does it boot now? - Once powered on I keep getting Caps lock Num lock LED flashing issues every time. Then I power off using power on/off button on laptop around 15 times or more then the laptop somehow boots up. There is no fixed pattern, sometimes it boots after 15 attempts, sometimes 50 attempts.
Whats happenes after booting? - Sometimes the screen goes completely blank without any error message on the screen. Sometimes Windows 8 crashes and laptop restarts, when it restarts I never see LED flashing issues (surprising). It crashes when I am watching some videos or playing some games, so looks like ATI Radeon driver issue (driver is 8.970.100.7000 for HD 3400 display card).
Let me know if there are any suggestion to fix the botting and crashing issues faced.

Hi Expertit ,
At first sight ,seems to be a boot issiu.Did you thry this?
Booting into the Windows 8 setup, select “Repair your computer” in the bottom part of the window, then “Troubleshoot” and “Advanced options”. Here I was given a good reminder of another cool Windows 8 feature. If you have a restore point created you can go back to that working copy of the OS without losing your data.
So the first thing you will want to try is the Automatic Repair.
If that fixes your boot problem, you had it easy and go on to create a restore point for another time you are out of luck. If Windows is unable to fix your issue, read on.
Go back to the Advanced options and choose the Command Prompt. Going for the next easiest way to fix the problem, enter the following four commands into the prompt:
bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd
After receiving a success confirmation. Close the CMD window and restart your PC.
If you are booted into Windows, excellent! If not, let us know , so we can try some more solutions.
2.If your video crashes , it is probably wrong Catalyst settings.Right click on screen , open Catalyst control settings , set it to high (Radeon) performance.
Expecting your next post.
<<<-------***
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Z68-GD65 B3 dual bios led

Hello, so i got the Z68-GD65 a while ago, and as far as i can remember the dual bios led has always been flashing which is really annoying.
Since im a still "newbie" in computers i looked it up in the manual and i decided to upgrade to the newest bios.
Of course the led is still blinking even after the update
I checked everywhere in the BIOS where i can turn the led off, but no luck.
How can i fix this problem?
(Don't just tell me to return it to the store, i've got it for a while and just like any person who gets hyped when getting a new system, at the start i missed out on if it was blinking or not)

Please follow the procedure in the attached file.

My motherboard is dead ase to upgrade to the latest beta bios. MSI Z68 GD65 G3

Good night.
Yesterday update the motherboard BIOS the 23.7 to 25.6 but had problems with overclocking and stability.
Update motherboard bios because with 23.7 mi new graphics card had no video signal.
Today I was recommended to update to a new beta bios, the latest for msi z68 GD65 G3 that could be better.
The process is completed perfectly with the forum tool.
Now comes on but restarts constantly. The second bios will not start either. No lights light and remove the memory but makes no noise.
Clear cmos, remove the battery, ... I have not earned at all.
Any solutions?

have you done >>Clear CMOS Guide<< with power cord removed?
have you tried to boot with 1 memory stick only?
Quote
Today I was recommended to update to a new beta bios, the latest for msi z68 GD65 G3 that could be better.
which one version exactly?

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

Battery, heat, and ringer issues

I recently purchased the Iphone 4s.. this is my first iphone
I did the update that Apple sent out to help the battery and it seems like it worse then before the update?? My phone has been off the charger for 45 minutes, I sent 1 text message, and had 1 phone call. The percentage is now at 87. It the last 2 minutes i have watched it go down 2%? Is this normal? Also, the phone gets REALLY hot...
If not, what do I do now??
Also, I keep missing phone calls because I don't hear the phone ring... but the ringer is all the way up..
Any help will be greatly appreciated!!

mdorling wrote:
We've got the same issues, the BBM contacts went, now the BB won't charge ... we've tried all ways to get it to charge ... typically it's just over a month old so we can't get a full refund ... we are on here trying to find out what we need to do as we can't obtain a telephone number for BB customer services nor an email address only a tweet address which I haven't downloaded onto my handset. So am stuck!!! Any and all advice very gratefully received as seriously peeved with BB models now. My first BB was fantastic ... but all newer models have had problems ... think BB needs to ensure that all techy problems are fully ironed out prior to launching their new BB handset!
1. Connect your Z10 to the wall outlet charger for an hour and then with the Z10 powered on, and with it STILL CONNECTED, remove the battery for a minute and replace. This will normally reset the the on-device battery meter and allow the charging status and percentage to show more correctly.
2. Orange is your tech support contact and any issue which they cannot resolve, they should escalate up to BlackBerry tier two tech support, or you should ask/demand that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

New Airport Extreme and iPhone Issues

I've had the networking day from ****. I previously had a 3rd Gen Time Capsule at our restaurant, connected to a Cisco 26port gigabit POE switch and Comcast digital voice and internet. Over the past few days, employees have reported trouble accessing the the Wifi network. After several restarts and firmware upgrades (including the dreaded "firmware problem" to fine update), nothing worked. I changed channels, back to auto, back to specific channels, back to auto. Made open guest networks. Nothing worked consistently. My iPhone might connect and my friend's might not. Nor his laptop consistently. Our Axis network cameras might take a bit extra time to connect. All quite random and quite frustrating.
So I swap out an older Airport Extreme (4th gen I believe) using the same configuration as the TC (Time Capsule). It works fine, except for the last port not working as expected. No matter, I plug the mac mini into the Cisco switch and off we go. Nevertheless, I'm still told we are suffering random Wifi issues. So I buy a brand new AE (5th gen) today to replace that one. Should work like a charm I thought. Right....
Several hours later, I finally have the new AE working, but only after doing several hard resets/factory restores, the works. For some reason, the mac mini could not successfully update any of the connected AEs - whether connected directly into the same AE, or if the Mini was connected to the switch. Nothing worked. Every time I tried to update the AE, it would hang and force me to unplug and plug it back in. It would also never save setting changes. I finally resorted to a friend's macbook to be able to restore it successfully. And once that worked, the mini was able to update the AE flawlessly. Our Point of Sales (POS) machines connect fine, our cameras connect fine, wifi printer connects, and the mini connects, and everything has internet.
Except my iPhone 5. Of course. It gets a signal fine (full bars). It gets an IP address. But I can't surf the web. Or download email. Or iMessages. Anything. No internet access. I try hard restarts on my iphone. I try assigning IP addresses by MAC address. I try resetting the AE. I try renaming the WiFi name. Nothing. I can make a guest network that works (on a different IP table, btw - 172, not 192.) But other than that, no access. Grrrr.
So I have a "working" AE router where some devices successfully connect (through wifi and ethernet) and some dont' (wifi iPhone). My iPhone connects fine to my home TC. So shouldn't be anything to do with that. But I'm at a loss. I'm going to go back and restore everything and power cycle everything tonight or tomorrow night. I don't know if that will help, but it's worth a try. Lord knows it feels like I've tried everything else.
Anyone have any good ideas of where to start besides voodoo dolls and baseball bats?

I took mine back, because I was having these very same issues. We use contivity too. I was able to connect only to one of three of the servers we manage (in Europe). I couldn't connect to the servers in Asia or here in the USA.
Replaced the Airport Extreme with my trusty old d-link 624, and no issues connecting to any of the three hubs.
Otherwise, I liked the Airport Extreme, and I'll consider buying it again when and if they address this VPN issue. I work at home so its obviously a "deal breaker" for me.

Z68 gd65 g3 and 970 issues

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