Zen V Plus/Playback er

I have searched all over this web pageto try to find help before I posted. I found posting about my player but none had resolutions to the problem.
Have a message on player "play back error"? I?tried to run the recovery tool. The player is plugged in to computer but when running the tool it says I must plug it in. I pressed the reset button. At first it said it was rebuilding library. Nothing. Now it is just flashing and won't allow me to do anything

Try ripping a cd and transfer these songs to the player for playback. This should help you find out if something's wrong with the player or if there is something about those music tracks from Walmart.
Support should be able to assist you further.

Similar Messages

Zen V Plus - Playback Errors, Rebuilding Library, FROZE

I keep having "playback errors" on my MP3 player. What does that mean and how do I fix it's And now it is freezing and when I reset it it says "rebuilding library" but isnt doing anything and cant be found by my computer! What do I need to do? Ive only had it since Xmas!Message Edited by ReD_StarLett420 on 0-5-200702:5 PM
Message Edited by ReD_StarLett420 on 0-5-200703:24 PM

i am having the same problem.. i try to reset the unit but when i do it froze in rebuilding library.. and i cant force it to recovery mode.. when i push the reboot and them the on and the play it just start blink the play/pause button and the back button, but nothing else.
i even try the recovery tool but it dosnt work Any idea? anyone?

My Zen V Plus doesn't seem to remember the point in playback if it goes into idle shutd

I have a Zen V Plus, purchased apx 6 months ago. I use it with my I-Mac so also use XNJB .4.6 to manage my music.
I find, specifically if I'm listening to a mix, that if I stop using my player and then return to it that it doesn't remember where I left off.
Is there anyway around this?
Any help would be appreciated.Message Edited by Timma on 06-30-200703:38 AM
Message Edited by Timma on 06-30-200703:38 AM

If you power off with the switch while a track is playing, play will resume where you left off.
If the track is paused when power off happens (either by idle time out or using the switch) play resumes at the start of the track.

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen Stone Plus Charg

Good day! I have a problem with my Creative Zen Stone Plus unit. The battery does not get a full charge and according to my Creative Media Lite, it's only 20% or so full. However, when I turn the player display on, it indicates that the charging is already complete (blinking blue LED and a plug sign instead of the lightning sign). In turning the product on, it reads that the player only has two bars? left and then turns to one bar after just 5 minutes of playback. This is crazy since I charge it as sson as the battery indicator reaches one bar. So obviously, it isn't charging. I've already installed the new firmware, resetting and formatting the player, and everything else that I could think of I've already tried them. Went through the messages in this site and all I can see are problems with their own players and no worthwhile solution from the Creative Tech team. I went on as much as to locally look for the service provider of Creative here in the Philippines but they all seem to know less than myself regarding the product.
A side question and comment is if it would be better for my battery to run until there's no more bars in the indicator left (not necessarily drain it) or charge as soon as it hits one bar. The crazy thing is, I'm presumming with the hassle that it is producing, most probably the battery is not in its optimum condition anymore due to the trials that I have been doing to resolve this problem. The crazy thing is that the service provider I've been mentioning also told me that I can charge the player even when it is on, now reading the messages and from my stock knowledge I realized that what she did was irresponsible and utterly detrimental for my battery. This is such a sad condition considering that Creative is just building its name and they seem to be unable to provide a good customer support base for their clients.

Not sure if this hel
ps.
.. I had a similar issue with my new Zen Stone.... Following it's first charge (+3 hours), I used?the player?until the battery went 'flat' and it turned itself off... I tried to charge the player up several times?without success - Creative Media Lite continually reported the battery as having 7% charge - but this never improved... Prior to me taking it back to the store I bought it from, I did a 'reset' (paperclip hole on the top side)... Low and behold - the player started to charge up again....

Volume level ZEN NANO PLUS, can it be chang

I have a new ZEN NANO PLUS that I have bought in Spain.
I?ve had this model before and I know that, because of the EU ruling ( **bleep** those bureaucrats! ), the volume level is not as loud as the model you can buy in the US.
A few people have suggested flashing the firmware and installing the US firmware, has anyone tried this, and did they have any success?
I downloaded the US firmware and tried to install it on my player but no luck, and the player died aswell, but I?m not sure if I did the correct thing...
If anyone knows anything about this any info would be greatly received.
Thanks in advance
Neil

You shouldn't have problem using both player together in MediaSource even in transferring audio files(non-protected content). Are you referring to being able to playback PlayForSure subscription content? I doubt it is possible(personal opinion) for the player since I believe it's more to do with the hardware rather than software.
Jason

Creative Zen V Plus - Seeking your help with "Audio format is not supported" error

Hi,
I have a problem with my Creative Zen V Plus and am looking for someone to do a quick test to help me. I listen to a lot of MP3 podcasts, so I often rewind, fast forward or set bookmarks inside tracks. When I do those operations in some tracks, I get the error ?Audio format is not supported? when I ?land on certain places in a track (and I am able to reproduce the problem, which happens always at the same place in a particular track).
Here is what I mean by ?land?. For instance, there is a particular track (see the mp3 link below) that whenever I rewind to exactly 35 min 37 seconds, I get the error ?Audio format is not supported? and playback is stopped. If I fast forward to exactly 35 min 37 seconds, I also get the error. If I set a bookmark to exactly 35 min 37 seconds and I then go to that bookmark, I also get the error. But I don?t get the error if I play the track normally without any rewinding or fast forwarding: the track is played and passes the 35 min 37 seconds mark without any error.
Creative Labs customer support wants me to return my player for repair, but I am not sure if the problem is with my player or if the problem would also be present on other Zen V Plus, thus my asking for your help.
I would appreciate if someone of you could try one of my problematic tracks on their player. Here is what you could do to help me:
1- Download and transfer to your Zen V Plus player the following audio file (it'ss a technology podcast and don?t worry, it'ss virus-free, it comes from CNET):
http://podcast-files.cnet.com/podcas...oud_090808.mp3
2- Go to the 35 min and 37 seconds mark, press PAUSE and set a bookmark there.
3- Go into the Bookmarks menu and go to the bookmark you just set.
4- Do you see the error ?Audio format is not supported?, or the audio plays just fine? If the audio plays just fine, could you tell me what are the first words you hear
when going to that bookmark, just so that I am sure we are indeed doing the same test on each of our side?
5- What firmware version is your player at ?
Thank you very much for any help you could bring me.
Patrick

never mind. figured it out!

Queries about Zen Stone Plus 2GB with built in speaker .

Hi ,
This one goes out to all friends who have?used Zen Stone Plus with built in speaker for some time ...
As stated in the box pack of giving a standby time of 20hrs continious playback ...
What is the approx backup time it offers or rather it should offer on minimal scuffling and minimum change of settings of the player?
Reply soon .
Byeee .

I haven't tested it off yet as I always charge it after one bar of the battery indicator has gone. But thought I try to use it'suntil it's completely flat this time. After listening to 4. albums and minimal playing in the menu the battery indicator still says full.

Zen Stone Plus and RhapsodyT

Hi,I see that Rhapsody does not yet list the Zen Stone as a?compatible device with RhapsodyToGo. I have 2 questions. ) does anyone know for sure if it is or not 2) Does Rhapsody have plans to make work?This will detemine if I get one for my wife - since we have RhapsodyToGo?Thanks

Direct copy/paste from the specs page for your player:
Audio Playback Format:
]Audible Format 2 and 3
MP3 (Up to 320 kbps)<
WMA (Up to 320 kbps)<
WMA with Windows Media Digital Rights Management (WMDRM) 9
So that would be a "no."
EDIT: [color="#008000">Or perhaps "maybe." Creative is being schizo again on their spec pages. I believe the "with built-in speaker" models are the newest. The specs for the "Zen Stone w/..." are as above. The specs for the "Zen Stone Plus w/..." say it supports Audible 4 (which may or may not be accurate). I assume the non-speaker Zen Stones are the oldest models. If the "Zen Stone w/..." model? doesn't do Audible 4 then I doubt the older models would. Regardless, the question is still open for debate. ?

Zen Stone Plus Battery Life Test -Summ

Battery Life/ Playtime: Up to 9.5 hours for continuous audio playback
Battery Type: Rechargeable Li-Ion Polymer (Embedded)
*CREATIVE specifications.
I had tested on my zen stone plus battery life... I used uni'versal travel adapter for zen micro to fully charged my zen stone before began my test... I let it continuous audio playback till all battery drained
Detail :
* 30 Song, ~80 song is rock/techno, ~50 song is pop
* Bit Rate: 28-320 kbps
* Audio sample rate: 44kHz
* Bass Boost On
* EQ set to rock
* Continuous audio playback - No skipping Tracks
* Volume - 3/40
* No headphone plugged -(Because of this battery life might vary, whether u use high powered
headphone or not)
* No radio, stopwatch, microphone used
* Firmware .03.0
* Player's date and time - Off
* Idle Shutdown - 0s
* Contrast - 40%
* Waked up the player from idle few time ( To check my player condition)
* Result : 8.8 hrs ( 8 hr 4 min 2++ sec) for the above condition.
First 3 hrs - Full bar
Next 4 hrs - Left 2 bar
Next hrs - Left bar
Next 40 min - Battery drained (Player shut down by itself)
**Estimated * as i said i check my player condition few time
P.s. If i missed out anything, Please tell Me.
Thank !Message Edited by hippon2 on 0-8-200707:34 PM
Message Edited by hippon2 on 0-8-200707:36 PM

ok, I will tkae that under consideration. Now I have another battery issue, after fully charging the MP3 player I noticed that the battery life drain rather quickly while it is off. I lost 9% of it's charge from taking it off the charger at midnight and then plugging it into the usb port of my computer the next morning at 10:00am. The clock is turned off so it should not be doing anything for those 0 hours.

Zen V Plus isn't work

One day i turned on my Zen V Plus, and it came up with the message "Playback Error" and just froze. I couldn't turn it off or do anything.
So I let the battery die, once i plug it into my computer another thing pops up that says "re building Library" It started to rebuild and then just stop completely?andything that could help me would be appreciated

Another thing i had found out (this should help the guy above)?When i had turned it on after i got the playback error, the library wouldn't load (i had said that)?So i had decided to unplug it from the computer, then wait for the battery to die again, when it did, i pluged it right into the computer it loaded up again and quickly deleted all music from it. Once i did that, i unplugged it, then went back on to upload the same music?The last thing?I know that Rhapsody is compatible with Creative Zen V Plus, and had uploaded music previously. When i went back to upload the same music, i had dragged one song to it. But it wouldn't load up, and my Zen wouldn't stop saying that it was transfering files because i canceled the transfer. I waited 3 hours and still said it. i shut down the entire computer, and it still was transfering something. I unplugged it and it still was flashing, so waited for the battery to die, and then went back on, now rhapsody won't read the Zen. any help with the rhapsody problem will be appreciated?could you email me it [email protected]

Zen V Plus videos on m

Does anyone know how or what format to convert videos to get them to play using a mac? The creative site says avi and thats what I did but it didnt play on my player. Also, how can you change the background picture?

The Zen V Plus does not support the playback of compressed video content.
Which means when you convert an Mpeg video for playback on the Zen V Plus, the video is uncompressed in the final file.
Which is why they get so large.
Typically if you convert a 320x240 mpg file down to the 28x96 5fps video format for the Zen V Plus,? the resulting file will still be 8 to 0 times the size of the original due to the lack of video compression being used.

Zen Nano Plus will not play all trac

My Nano Plus will not playback all tracks installed.My Firmware has been updated to .0.03I have formated the Nano Plus via Windows Explorer.
Tracks have been transferred via Windows Media Player 0 AND Creative MediaSource Organizer 3.30.2 with the same problem. The NanoPlus Mass
Storage Driver has been updated, too. I have tried it on both a desktop AND a notebook PC. The transferred tracks are combinations of WMA and MP3. Both played and unplayed tracks are a combination of
WMA-protected, WMA-nonprotected, and MP3, 28/59/60/92kbps -
nothing unique about the tracks that will not play.
The tracks have either been ripped from my audio CDs or downloaded via Media Player MSN Music store or MP3 store. I have licensed all tracks and they all play via Windows MediaPlayer and Creative MediaSource Player from my hardri've.
All tracks show up on the Zen Nano Plus in windows explorer and will play from the NanoPlus via Media Player and Creative MediaSource player, but they will not all play through the NanoPlus.
All problem tracks (if transferred via
MediaSource) will either be skipped or the NanoPlus will pause when the NanoPlus is playing or they simply are not
visible (if transferred via MediaPlayer0).
The problem tracks are not always the same tracks after I have re-transferred them (I have tired 4
times to clean/re-transfer tracks). I have 8 tracks and only 36 will play.When transferred via Windows MediaPlayer0, the tracks are organized into multiple folders.When transferred via Creative MediaSource, they are all in the root directory.
What can I do to get this to work properly?

That may be it!
My tracks have been transferred with WMP0 into the following Folder structure:
MUSIC-AUTHOR-ALBUM-Tracks.
In Explorer/MediaSource, there is One MUSIC folder containing 65 AUTHOR folders containing 74 ALBUM folders containg 85 Tracks.
My Zen Nano Plus MENU-MUSIC display shows only 3 Folders -- 3 ALBUM Folders of 36 Tracks -- the tracks that do playback.
Is this just an organizational problem?
If so, it's not very handy to Sync....there is nothing in the manual that explains this!
I'll re-organize and see.
What is the best FOLDER structure to use?

Creative Zen Nano Plus Firmware Upgrade 1.03

Hi everyone,
Just wanted to make you aware of an update that has just been posted on our site.
<TABLE cellSpacing=0 cellPadding=0 width=540 bgColor=#eeeeee border=0>
<TBODY>
<TR vAlign=top>
<TD height=5><FONT color=blue> (<FONT color=#222222 size=><B>.6 MB</B>) </TD>
<TD><FONT color=#222222 size=>2 Sep 05 </TD></TR></TBODY></TABLE>
<TABLE id=Table5 borderColor=#cccccc cellSpacing=0 cellPadding=3 width=540 border=>
<TBODY>
<TR>
<TD colSpan=2><B>Filename: </B><B>ZenNanoPlus_PCFW_LF__03_02.exe</B></TD></TR>
<TR>
<TD colSpan=2> ZENP-FWARE-2-LF
<DIV id=ShortDesc>
This upgrade improves the functionality of your Creative Zen? Nano Plus player. For complete functionality, make sure that you meet the requirements listed below before installing this upgrade.
<DIV id=Features>
<EM>Enhancement:</EM>
Supports Thai unicode character display.
</LI>
<DIV id=Fixes>
<EM>Fix</EM>:
Ensures proper functionality of WMA playback when you move forward or backward within a track.
Improves Shuffle mode randomization when you play back a large number of MP3 tracks.</LI>
<DIV id=Notes>
<EM>Requirements:</EM>
Microsoft Windows XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition (SE)
Available USB port (version . or higher)
Creative Zen Nano Plus player
For Windows 98 SE only: Creative Mass Storage drivers .05.0.250 or later, available from the Installation CD or the Internet</LI>
<EM>Notes:</EM>
This firmware upgrade only works with Creative Zen Nano Plus players. Do not install this upgrade for other players.
You will lose all content in your player when you install the firmware. Back up any audio or data files in your player to your computer before upgrading the firmware.
To install this firmware upgrade, do the following:
Download the ZenNanoPlus_PCFW_LF__03_02.exe file into your local hard disk.
Connect your player to your computer.
Double-click the firmware upgrade file.
When prompted to set your player in Recovery mode, disconnect your player from your computer.
Press and hold the Play button while connecting your player to your computer's USB port.
Continue to hold the Play button for about 0 seconds after connecting your player to your computer.
Release the Play button when the Find New Hardware dialog box appears on the computer screen.
Follow the instructions on the screen to install recovery drivers for your player.
Double-click the firmware upgrade file and follow the instructions on the screen.</LI>
</LI>
</TD></TR></TBODY></TABLE>

I went ahead and updated it anyway. One little thing I noticed was now the volume only goes up to 25 like my Zen Touch instead of 40 or whatever that it did before. Same loudness, different numbers only. Other than that, I have not noticed anything different, but it seemed to work OK scrolling through a song with the old firmware. I did not, obviously, do a detailed comparison.

Zen Nano Plus 512MB Crash/Fre

The Zen Nano Plus 52 MB loads correctly, ans all the menus work, EXCEPT, the Play Mode option. What I do is I am able to 'click' on the pPlay Mode option, and it will bring the menu up, but the instant I try to scroll left, right, click, or press any other button on the player, it shuts off instantly. I've used 5 diffrent batteries, 3 headphones, I've formatted the player twice, and have re-installed the drivers from the CD. I am unable to load the updates, as I have Win 98, and they're not supported on that OS. This is also the second one of these players that I've had during my warrenty period, which ends Sept 3, the first one being returned due to an unfixable 'popping' noise during mp3 playback. So, my questions to you, loyal moderators, are #. What do you suggest I do about this? Should I send it to the factory? Should I take it to a friends house and attempt to load the drivers on his Windows XP? #2. Should I trust Creative to get it's act together after having two defecti've players, and ship me a working one? #3. If the answer to #2 is 'no', can I get my money back?
Thank you for reading, and hopefully fielding my question. I eagerly await a responce to help me with my plight.
-TFEagle
Additional Information:
Player: Creative Zen Nano Plus 52 MB
Color: Black
O/S: Windows 98 (Not SE)
MP3 Player Serial Number: (Will provide if needed)
Location: United States of America, Arizona
Purchased At: Circuit CityMessage Edited by TFEagle on 08-28-2005 05:5 AM

There is a firmware for the Nano, but you'll have to email Creative Tech Support for it.
Get the firmware, and take it to your friend's Windows XP, as I'm not sure the firmware works on Win 98 (I think only 98SE at the earliest)

Zen V Plus/Playback er

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