Access 2010 SP1 - random crashes relating to vbe7.dll
We are experencing the same problem as described here in a post on
Microsoft Answers. However was are also still occasionally seeing the problem after uninstalling SP1.
Has anyone come across any better workarounds?
Microsoft: can we please have some information on when this is likey to be fixed - this is a major problem!
After installing Office 2010 SP1, you may receive random crashes when opening objects in certain databases and when trying to open the VBA window in those databases. If you look in the event viewer the crash info may look similar to the following:
Faulting application: msaccess.exe
Version: 14.0.6024.1000
Stamp: 4d83e4fc
faulting module: vbe7.dll
version: 7.0.16.19
stamp: 4d430aec
Workaround:
Microsoft is aware of the issue and it is currently being investigated. In order to work around the problem, you can try the following:
1. Make a copy / backup of your database.
2. On the problematic machine decompile the database by running the following from a Run command line: MSACCESS.EXE <path to database file> /decompile
(example: C:\Program Files (x86)\Microsoft Office\Office14\MSAccess.exe "C:\folder\database.accdb" /decompile)
3. Close the database.
4. Open the database again normally.
In addition to this, if you experience the crash please send the error report when prompted to do so after the crash.
Hello,
Have you tried the workaround? It should work after you decompile your databases.
And if there is better solution released by Microsoft, you will be able to find them in certain KB like:
http://support.microsoft.com/kb/2533794
Sincerely,
Max Meng
Forum Support
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2581301 - Acc2010: You receive an error in Microsoft Access using the built-in wizards after installing Microsoft Office 2010 SP1
http://support.microsoft.com/default.aspx?scid=kb;en-US;2581301
Best Regards,
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Microsoft Online Community Support
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Problem signature:
Problem Event Name: APPCRASH
Application Name: AGMS.exe
Application Version: 1.3.0.0
Application Timestamp: 4c24e8f5
Fault Module Name: lvrt.dll
Fault Module Version: 10.0.0.4033
Fault Module Timestamp: 4c9273f4
Exception Code: c0000005
Exception Offset: 00005310
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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User DPI Setting: Using System DPI
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DWM DPI Scaling: Disabled
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0012f96c 0343c3e1 46e4e58d 0839ce58 0012faa0 Acrobat_3000000!PDDocCreateWordFinderEx+0x59641
0012f9a0 0343c479 0000004d 00000000 46e4e5f5 Acrobat_3000000!AVAcroALM_Destroy+0x30afe
0012f9d8 0343c94a 08650e08 0000004d 0012f9fc Acrobat_3000000!AVAcroALM_Destroy+0x30b96
0012fa68 0343cea2 08650e08 0000004d 0012fab0 Acrobat_3000000!AVAcroALM_Destroy+0x31067
0012faf8 0343d0a3 08650e08 0000004d 0bbf6748 Acrobat_3000000!AVAcroALM_Destroy+0x315bf
0012fb4c 0343d8da 08650e08 00000000 46e4e7e5 Acrobat_3000000!AVAcroALM_Destroy+0x317c0
0012fbc8 03182465 08e6e808 0012fc48 00000000 Acrobat_3000000!AVAcroALM_Destroy+0x31ff7
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0012fc88 030ae925 00000000 08dd9798 03098f43 Acrobat_3000000!PDDocCreateWordFinderEx+0x378ef
0012fce8 0300e9f7 0003007a 0300d5c9 000004d3 Acrobat_3000000!PDDocCreateWordFinderEx+0x4735a
0012fd04 7739b6e3 0003007a 00000113 000004d3 Acrobat_3000000!WinMain+0x24a4
0012fd30 7739b874 0300d1bf 0003007a 00000113 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 0300d1bf 0003007a user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 46e4e2e5 00d40068 03ca2d20 Acrobat_3000000+0xa597
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0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffd4000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
...or another...
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f6e0 222cb7ad ad0d64ee 00000000 1398c0d8 Annots!PlugInMain+0xa9198
0012f830 2091b7db 0012f934 0012f9f4 56433230 Annots!PlugInMain+0x1ca425
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0012f900 0340f385 00000001 51ab7765 000000df AcroForm!DllUnregisterServer+0xffb07
0012f940 034dda17 0850f3a0 00000001 51ab77d1 Acrobat_3000000!AVAcroALM_Destroy+0x3aa2
0012f9f4 034454fa 00000000 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0xd2134
0012fa14 034451cb 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x39c17
0012fa3c 034451f0 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x398e8
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0012fb24 033b0fbf 00000065 000000e3 00000001 Acrobat_3000000!
...continued in next post 'cause it keeps getting truncated ?!0012fbb4 030abb9e 00000065 000000e3 00000201 Acrobat_3000000!PDDocSetXAPMetadata+0xd9998
0012fbd4 030abd6f 00000201 00000001 00e30065 Acrobat_3000000!PDDocCreateWordFinderEx+0x445d3
0012fbf0 7739b6e3 000200ca 00000201 00000001 Acrobat_3000000!PDDocCreateWordFinderEx+0x447a4
0012fc1c 7739b874 030abd08 000200ca 00000201 user32!InternalCallWinProc+0x28
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0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 51ab70ed 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffde000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
is 'AVAcroALM' to do with licensing?
other than advising them to bring citrix presentation server 4.5 up to date (HRP2) i'm at a loss what to advise. citrix often have issues with seamless published applications when spread across multiple monitors (as in this case), hence, my reason to ask them to bring their software up to date. often the funtion called will be different - often times 'Acrobat.dll!PDDocCreateWordFinderEx', other times 'Acrobat.dll!PDDocAcquirePage' and there are others.
i can post more of the mini-dump if required. any - and ALL - assitance appreciated.
thanks. -
2010 Mackbook Pro Randomly Crashing/Blackscreening
I have a Macbook Pro 15-inch Mid 2010 laptop. For the past year and a half it has been randomly crashing. I have specifically noticed it when running larger programs such as games or adobe programs. Sometimes it could be once a day, sometimes 15 times. I did some research and noticed that there seems to be a problem with this specific computers NVIDIA GPU being defective. I wonder if that's the case or if there are other issues. The problem happened when I ran 10.6.8, and updating it to mavericks a few months ago did not fix it. If anything its gotten worse. If the problem is the GPU, any idea how much that would cost to fix?
Here is my last panic attack.
Anonymous UUID:
B07731A0-D8A5-454D-62FA-4DF9DCA6D5E8
Thu Oct 9 20:37:11 2014
panic(cpu 3 caller 0xffffff7f8fdf6f7c): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80b565d000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 3), Frame : Return Address
0xffffff80a3a32ea0 : 0xffffff800da22f79
0xffffff80a3a32f20 : 0xffffff7f8fdf6f7c
0xffffff80a3a32ff0 : 0xffffff7f8e4c3f1b
0xffffff80a3a330b0 : 0xffffff7f8e58d50a
0xffffff80a3a330f0 : 0xffffff7f8e58d57a
0xffffff80a3a33160 : 0xffffff7f8e80c056
0xffffff80a3a33290 : 0xffffff7f8e5b0ba9
0xffffff80a3a332b0 : 0xffffff7f8e4ca96d
0xffffff80a3a33360 : 0xffffff7f8e4c8478
0xffffff80a3a33560 : 0xffffff7f8e4c9dc7
0xffffff80a3a33630 : 0xffffff7f8f3f83df
0xffffff80a3a33700 : 0xffffff7f8f4227b3
0xffffff80a3a33780 : 0xffffff7f8f40aae0
0xffffff80a3a337e0 : 0xffffff7f8f40b3da
0xffffff80a3a33830 : 0xffffff7f8f40b754
0xffffff80a3a338a0 : 0xffffff7f8f40bfc8
0xffffff80a3a338e0 : 0xffffff7f8f3d8fea
0xffffff80a3a33a60 : 0xffffff7f8f408940
0xffffff80a3a33b20 : 0xffffff7f8f3d7ad9
0xffffff80a3a33b70 : 0xffffff800decef16
0xffffff80a3a33b90 : 0xffffff800ded0511
0xffffff80a3a33bf0 : 0xffffff800decdf7f
0xffffff80a3a33d40 : 0xffffff800dab6998
0xffffff80a3a33e50 : 0xffffff800da26bc1
0xffffff80a3a33e80 : 0xffffff800da139c5
0xffffff80a3a33ef0 : 0xffffff800da1e013
0xffffff80a3a33f70 : 0xffffff800dac9b8d
0xffffff80a3a33fb0 : 0xffffff800daf3f66
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@0 xffffff7f8fde8000->0xffffff7f8fdfbfff
dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f8fde0000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8e32b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8e0be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8e421000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8fde3000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B1 FF32]@0xffffff7f8e474000->0xffffff7f8e6dcfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8e0be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f8e464000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8e421000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A 3A4AC]@0xffffff7f8e6e7000->0xffffff7f8e990fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8e474000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8e0be000
com.apple.GeForceTesla(8.2.4)[E0EBC5ED-DC61-3C57-BCCE-0478C0566F4F]@0xffffff7f8f 3c6000->0xffffff7f8f490fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8e0be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f8e464000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8e421000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8e474000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:
0x000000000d800000
Kernel text base: 0xffffff800da00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 91101587834940
last loaded kext at 87815870705714: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8ff4c000, size 49152)
last unloaded kext at 87969763669988: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8ff4c000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs 2.0.2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.28
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.driver.AppleSMC 3.1.8
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMass!
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: Internal Memory Card Reader
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: USB Receiver
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by this recall.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they might still be covered.
Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If it's too late for your unit to be repaired free of charge, and you don't want to pay for the service, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.
If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed. -
Random crash on MBP (Mid 2010) - Mountain Lion
Hi guys, I'm currently using this machine, it was given to me by a colleague that use it for almost two years without any issues.
When I got the machine I just did the following:
1. Format the hard drive (HDD) and replace it with my working SSD (OCZ Vertex 2 180GB)
2. Install a brand new Mountain Lion, Office and a few programs (nothing harmless or complex I think, istat for example)
Since my first day with the machine I am experiencing some random crashes, I've readed A LOT about the Video Issue with this particular MacBook Pro but I didn't think I have it cause the machine was working perfectly before I reinstalled the software and the failure behavior is quite different as I have readed so far.
My machine just pop up the gray screen whit this message (http://roberthuttinger.blogsite.org/images/kernel_panic.jpg) that says that something went wrong and ask me to press a key to reboot the machine, when I do it I get an error report that i don't understand.
My CPU temp always is between 45 and 80 and mostly of the time is around 60 C.
I'll appreciate any help or Ideas you may have,
Cheers,Thanks for your reply, here you go,
Interval Since Last Panic Report: 31434 sec
Panics Since Last Report: 1
Anonymous UUID: [REMOVED BY WECUCHO]
Fri Mar 22 17:27:14 2013
panic(cpu 0 caller 0xffffff7f9c6a27f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff811d177000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff8028d22f80 : 0xffffff801be1d626
0xffffff8028d22ff0 : 0xffffff7f9c6a27f2
0xffffff8028d230b0 : 0xffffff7f9c79f3b9
0xffffff8028d23110 : 0xffffff7f9c79f42e
0xffffff8028d23180 : 0xffffff7f9cac5c82
0xffffff8028d232b0 : 0xffffff7f9c7c5fe8
0xffffff8028d232f0 : 0xffffff7f9c6aa567
0xffffff8028d233a0 : 0xffffff7f9c6a805a
0xffffff8028d235a0 : 0xffffff7f9c6a9983
0xffffff8028d23670 : 0xffffff7f9d62d790
0xffffff8028d23730 : 0xffffff7f9d658f98
0xffffff8028d237b0 : 0xffffff7f9d640308
0xffffff8028d23810 : 0xffffff7f9d640be9
0xffffff8028d23860 : 0xffffff7f9d64109b
0xffffff8028d238d0 : 0xffffff7f9d6418d1
0xffffff8028d23910 : 0xffffff7f9d60d34f
0xffffff8028d23a90 : 0xffffff7f9d63de39
0xffffff8028d23b50 : 0xffffff7f9d60bde8
0xffffff8028d23ba0 : 0xffffff801c2650c9
0xffffff8028d23bc0 : 0xffffff801c266670
0xffffff8028d23c20 : 0xffffff801c26408f
0xffffff8028d23d70 : 0xffffff801be984a1
0xffffff8028d23e80 : 0xffffff801be20aed
0xffffff8028d23eb0 : 0xffffff801be10448
0xffffff8028d23f00 : 0xffffff801be1961b
0xffffff8028d23f70 : 0xffffff801bea5dd6
0xffffff8028d23fb0 : 0xffffff801becdd43
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f9c645 000->0xffffff7f9c952fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9c4e8000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f9c631000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f9c5ee000
com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f9 c960000->0xffffff7f9cc81fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f9c6 45000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9c4e8000
com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7f9d5fa000 ->0xffffff7f9d6c6fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f9c6 45000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f9c631000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9c4e8000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f9c5ee000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000001bc00000
Kernel text base: 0xffffff801be00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 36504249716812
last loaded kext at 20805442435687: com.apple.nke.pptp 1.8 (addr 0xffffff7f9e220000, size 20480)
last unloaded kext at 835714109541: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f9e1de000, size 12288)
loaded kexts:
com.apple.nke.pptp 1.8
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.GeForce 8.1.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelHDGraphics 8.1.0
com.apple.driver.AppleIntelHDGraphicsFB 8.1.0
com.apple.driver.AppleMuxControl 3.3.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 5.5.5
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.nke.ppp 1.8
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.nvidia.nv50hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3037332E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3037332E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: OCZ-VERTEX2, 180.05 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Samsung S2 Portable, 0x04e8 (Samsung Electronics Co., Ltd.), 0x1f03, 0xfd130000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3 -
Premiere Pro random crashing since update to 2014.2
Been working on the SAME big project over 18 months, in Pr Pro CC, 2014, working on the SAME PC:
Win 7 SP1 pro 64bit, i7-3770K, 32GB fast memory (25.7 available for Pr), Intel HD 4000 graphics on Asus motherboard with 30" NEC Multisync screen at 2560 x 1600 (same as for years)
42GB free on my SSD drive C: and 54GB free on my SSD drive S: for preview files, 24GB free on my SSD drive T: for caching files. Project files etc stored on a normal hard drive F: (for Files!) 1.25TB free.
NOW last update to 2014.2 and I get constant RANDOM crashes (Windows encountered a fault and had to close this program) despite updating graphics driver and trying different settings in preferences, use mercury etc. No particular action causes it - sometimes I am just watching it play a sequence and it just stops. Though of course it may be rendering the last edit at the time.
Sometimes it runs for all of 15 mins and I think the problem has sorted then it goes again and I have to restart the project, find where I was and re-do my last edits. If I remember to press Ctrl-S very frequently (every few seconds) it seems to run for a while then I forget for 5 mins and it crashes.
Grrrr what did you do to the latest version, Adobe?? I need to get this project finally finished in a hurry.... I wish I had not updated the program! Of course I cannot go back as it says the saved copy is now incompatible with earlier Pr Pro versions.
I then tried running a previous version at the same time, as simonray suggested in his post - it worked! So I am able to continue as normal provided I do this stupid bodge fix.
So it really is down to Adobe as it is the same project, same PC, just different version update. You did something to a great, stable, program that made it unstable, Adobe...
To ANSWER RAMEEZ from previous thread:
A variety of issues can cause PPRO to crash:
a problem with the Preferences, or some other pref-related file in the Profile-<USERNAME> bin. >> DIDN'T CHANGE ANYTHING since 1½ years running previous PrPro versions on SAME PROJECT on SAME PC
the graphics driver Checked for latest version - didn't stop the crashing
third-party plug-ins - don't have any
a problem with the cache files. I am using the same 2 x SSD I have been using for years for autosave and caching. 54GB free space / 24GB free space (current cache in place)
a problem with the project file (if you're loading a project...) Doesn't apply
the Preferences files be set to read-only How would that happen? Never happened before on any other update and I can change it.
the user not having administrator rights Only one user on PC since installation, full rights
a conflict/incompatibility with some OS setting Haven't changed anything
a problem on the licensing/authentication side. I'm signed up to full Adobe CC. Everything else works, Ps, Lr, Id ...
A log file might help identify the cause of the crash. Please right-click 'My Computer', select "Manage," look under 'Event Viewer->Windows Logs->Application' to see if there's an event there from Premiere Pro. If so, copy the contents of that log and paste them here.
>>>>>>>>>>>>>>
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: VideoFilterHost.dll, version: 8.2.0.65, time stamp: 0x5486bf85
Exception code: 0xc0000005
Fault offset: 0x000000000006d692
Faulting process id: 0x19d0
Faulting application start time: 0x01d022d29c3e2d43
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\VideoFilterHost.dll
Report Id: 1097ced4-8ec8-11e4-aaaf-08606e6e6383
<<<<<<<<<<<<<<<
Thanks,
RameezProblem Solved! (with a small catch)
While searching crashing issues I came across this thread,"Premiere Pro random crashing since update to 2014.2"
Marc_Lec Answered (and I paraphrase here)"...I had the same problem and this is what I did. In 'Preferences Memory' I increased the memory reserved for other application to at least half the installed and changed the optimize render from 'performance' to 'memory."
Thank You Marc_Lec for what has been a game changer for me since my last computer and the beginning of PremiereCC problems.
I changed my Memory reserved for Other Applications from the default 7gigs to 1/2 of my approx.31 available Gigs = 16Gigs. Viola!
No more crashing what-so-ever!
I still have to purchase an older GTX 980 graphics card to take advantage of Adobe's approved code to utilize X=Cuda Cores and GPU, but I think I'll hang onto my new TitanX, in hopes that Adobe will write code and approve it someday in the near future.
Now why doesn't Adobe say this officially about Memory Settings? (I don't know maybe they do and I missed I somewhere)
Mine and probably many peoples computers problems here on this board may be attributed to a simple Memory adjustment, because the computer needs more than 7Gigs to run itself, not to mention Premiere. -
"Document Not Saved" Microsoft Excel 2010 SP1
We have a remote office which has a 2mb WAN link, The users in the remote office have a variety of Office installs from 2003 to 2010 SP1.
When attempting to open an excel file over the WAN link (The file is on our main shared drive in Sydney) they can open and edit the document however when it comes to saving they receive "Document not saved" and the original document is gone and a .tmp file
remains where the original file was on the network drive/shared folder.
If they then hit save a second time it saves correctly and the document is in the correct .xls format.
The excel files do have some funky tables etc in them and are a few mb's in size, however we have the same issue with a new excel document with only one word written in it.
Does anyone know what would be causing this issue?
We have tried added NetworkResiliency and PivotTableNetworkResiliency as per http://support.microsoft.com/kb/291204.
We have tried removing certain hot fixes from Microsoft as mentioned in http://support.microsoft.com/kb/983458.
We added the share to be a trusted site.
There are no errors in Event Viewer.
I have found another few threads on similar issues with no fix:
http://social.technet.microsoft.com/Forums/en-US/office2010/thread/f559b061-b98f-4b33-ab8a-d1a41d2e8cb8/
http://social.technet.microsoft.com/Forums/en-US/officeappcompat/thread/4af962a0-d883-4e82-8995-7eb766d6c720
We do have a RiverBed at the remote office and one at the site in Sydney which is for network optimization. On the RiverBed with have all CIFS ports added and QoS marking done so it should be optimized.
Any assistance with how to fix this annoying issue would be greatly appreciated.
ThanksWe're having the same exact issue in our office where we just installed a new Riverbed Steelhead as well... only happening in that office as well...User opens a document on a network share that the rest of the company works from day to day, they save 10
or 20 minutes later and BAM... "There has been a network or file permissions error. The network connection may be lost", then a non-hidden *.tmp file is then created in the same network directory as the actual file and the original file doesn't get
written to, you click [OK] on the error and then try to save again and it magically works...and you're left with a messy TMP file as well in the directory now. I doubt it's related to antivirus, definitely not firewall, reinstalling/repairing office and tweaking
settings doesn't help, I agree it has nothing to do with locking files or read-only files as they're plain old word docs and excel files...MAYBE it has to do with the Riverbed WANOP appliance but either way... don't you love how this thread just randomly died
with no solutions? :'( Thanks Micro$oft ;)
{Edit} Oh! And one last thing...this MIGHT help steer someone in the right direction in the future... there could be a problem related to your network filer such as a NetApp appliance, EMC, Netgear etc where there is an SMB version mis-match or a bug of some
kind requiring you to apply a patch your storage device in order to fix this type of issue. -
Photoshop CS6 Randomly Crashes using Intel HD Graphics 4000
When using Photoshop CS6 on Windows 8 [Surface Pro], it randomly crashes. I normally can only use Photoshop for less than a minute, doing less than ten actions, before it crashes. I get an error message saying "Adobe Photoshop CS6 has stopped working." If I debug it using Visual Studio, I get this message:
Unhandled exception at 0x5442B60E (ig7icd32.dll) in Photoshop.exe: 0xC0000005: Access violation reading location 0x0000002C.
I looked up ig7icd32.dll and it seems to be published by Intel and related to my graphics hardware, so I assume the problem is related to my Intel HD Graphics 4000.
Does anyone have any idea on how to fix this problem or as to what might be causing it?
EDIT:
Also, when launching Photoshop, I get this message:
Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware.
Check the manufacturer's website for the latest software.
Graphics hardware enhancements can be enabled in the performance panel of preferences.
For more information, visit:
http://www.adobe.com/go/photoshop_gpu_en
All my drivers are fully updated, and all Windows updates are installed. No other applications have any problems with my graphics hardware.If Intel does not have an updated driver, I would check the MS Surface Pro Web site.
If no updated driver exists, you might get it to run, if you turn off all graphics acceleration.
Unfortunately, Intel graphics chips are good, but driver support has been horrible. I recommend against using them, if one has programs like Ps CS 6, Premiere Pro CS 5 - 6, Premiere Elements 9 - 11, After Effects CS 6, any 3D applications, etc.. The Intel chips and drivers are OK for checking e-mail, surfing the Web, doing light wordprocessing, or some spreadsheet work, i.e. the tasks that they were designed for. They fall far short with video-intensive applications, that need to interface with the video driver.
Good luck,
Hunt -
Hello fellow iMac users.
I’ve been experiencing random crashes/application crashes on my mid-2011 iMac for the last three months or so. I’ve taken the computer to my local Apple store twice, but the Geniuses there weren’t able to identify the problem after running their various diagnostic tools.
In addition, I have:
reformatted my hard disk and reinstalled all software from scratch;
updated to Mavericks;
removed one set of 2x 4GB RAM chips (purchased in mid 2013 from Apple online store), leaving original 2x4GB RAM;
removed original 2x4GB RAM chips and reinserted 2x4GB RAM purchased in mid 2013 from Apple online store;
restored all 16GB RAM;
run iMac diagnostics, disk utility, etc.
Following is the latest crash report. I would be most grateful if anyone could provide insight on what the problem might be related to:
faulty software (I was running Office 2011 for Mac, Parallels, and Safari at time of latest crash)?;
faulty RAM?;
hard-disk;
graphics card;
CPU…
Many thanks in advance for any help and advice.
Anonymous UUID: 6FDA8D42-C953-AE8B-0FDD-EDC9906DF895
Fri Jan 10 10:57:52 2014
panic(cpu 4 caller 0xffffff80068dc19e): Kernel trap at 0xffffff80069c632e, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000098, CR3: 0x0000000008637001, CR4: 0x00000000000606e0
RAX: 0xffffff81cd513c80, RBX: 0xffffff803fcd4870, RCX: 0x0000000000000080, RDX: 0xffffff8026fb0120
RSP: 0xffffff81cd513c50, RBP: 0xffffff81cd513cb0, RSI: 0x0000000000000000, RDI: 0xffffff8026fb0120
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000002000, R11: 0x000000000000001e
R12: 0xffffff803fcd48c2, R13: 0xffffff803fcd48f0, R14: 0xffffff8006d20913, R15: 0x0000000000000001
RFL: 0x0000000000010202, RIP: 0xffffff80069c632e, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000098, Error code: 0x0000000000000002, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff81cd5138e0 : 0xffffff8006822f69
0xffffff81cd513960 : 0xffffff80068dc19e
0xffffff81cd513b30 : 0xffffff80068f3606
0xffffff81cd513b50 : 0xffffff80069c632e
0xffffff81cd513cb0 : 0xffffff8006b864bb
0xffffff81cd513d20 : 0xffffff8006b76abb
0xffffff81cd513d50 : 0xffffff80069d865d
0xffffff81cd513dc0 : 0xffffff8006b76888
0xffffff81cd513e70 : 0xffffff80069fa016
0xffffff81cd513ea0 : 0xffffff80069e46b3
0xffffff81cd513ed0 : 0xffffff80069dda6a
0xffffff81cd513f40 : 0xffffff80069e4657
0xffffff81cd513f50 : 0xffffff8006c3de23
0xffffff81cd513fb0 : 0xffffff80068f3e06
BSD process name corresponding to current thread: launchd
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000006600000
Kernel text base: 0xffffff8006800000
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 258633199083929
last loaded kext at 160846716754784: com.parallels.filesystems.prlufs 2010.12.28 (addr 0xffffff7f88dbb000, size 94208)
last unloaded kext at 157872710889907: com.parallels.filesystems.prlufs 2010.12.28 (addr 0xffffff7f88dbb000, size 90112)
loaded kexts:
com.parallels.filesystems.prlufs 2010.12.28
com.parallels.kext.vnic 9.0 24172.951362
com.parallels.kext.netbridge 9.0 24172.951362
com.parallels.kext.hidhook 9.0 24172.951362
com.parallels.kext.hypervisor 9.0 24172.951362
com.parallels.kext.usbconnect 9.0 24172.951362
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.kext.AMDFramebuffer 1.1.4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleIntelHD3000Graphics 8.1.8
com.apple.AMDRadeonX3000 1.1.4
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleLPC 1.7.0
com.apple.kext.AMD6000Controller 1.1.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.kext.AMDSupport 1.1.4
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.71f21
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: MX450 series
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
FireWire Device: GoFlex Pro Mac, Seagate, Up to 800 Mb/sec
Thunderbolt Bus: iMac, Apple Inc., 22.1BDAqua wrote:
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), ...
I used the shift key to boot and had it running for 4 hours and the gray progress bar never got past about 20%. That said I never got into a working safe mode.
I did however boot from the recovery drive and did the fix permissions and fix drive options. Drive check said drive looking good. Permission check showed about 5 permission issues which it was able to fix.
Restarting the system just takes ages and the harddrive keeps crunches away (not a clicking which would be an easy indicator for a bad hard drive). At 20GB Ram this is an odd behavior.
BDAqua wrote:
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Removing crap as I go. Removed everything but Flash Player and Wacom Tablet.
BDAqua wrote:
1. /private/var/run/StartupItems
2. /Library/StartupItems
3. /System/Library/StartupItems
4. /System/Library/LaunchDaemons
5. /Library/LaunchDaemons
1. negative,
2. Shows VirtualBox, removing it right now - removed
3. negative
4. cleaned of unwanted files
5. cleaned of unwanted files
Kind of reminds me dealing with a Windows PC before I swapped to apple. Just wasting time. Time wasted: 5 hours. Is like a second job, unpaid.
Thanks for the help now I have to see if this has any positive effect. Will keep you posted.
Thanks,
PixelGrinch -
My a1 will freeze and reboot while playing games and once while on the market. If anyone has any ideas on how to prevent this random crashing it would be much appreciated.
I agree that most random reboots are wifi related, however, I had a random reboot occur when playing a game two days ago (I was playing a canasta card game and when moving the cards, the A1 rebooted).
I've been seeing more frequency with reboots that are wifi related. Just 10 minutes ago, my A1 appeared to be stuck in a loop of sorts. I had my A1 off of the charger (running on battery only), and had set it next to me where it went to sleep for about 15 minutes. Normally I turn wifi off when I'm not using it, but since I had only briefly laid it down, I thought it would be ok. Wrong. I picked it back up, pressed to power button to wake it up, and saw the wifi had turned off. I have a widget I put on my desktop to make wifi accessibility easy, and tried to turn wifi back on, My A1 rebooted. I rolled my eyes, thinking, "oh boy, here we go again". My A1 finished booting up, I waited several seconds, and then tried turning wifi on again. Reboot, again. It did this FOUR times. I ended up totally powering my A1 down, waited several seconds, turned it back on and let it boot up. This time, when I enabled wifi, it didn't reboot.
I really hate cringing everytime I enable wifi on this thing, wondering if it's going to work. We also have an older Viewsonic G Tablet and two Android smartphones, and we don't ever go through this with any of those. They're not perfect by any means, but at least they don't reboot every time I turn around. Otherwise my A1 runs alright, but I'm not sure how much more of this wifi reboot crap I can tolerate. Let's hope Lenovo brings out some sort of an update to fix this issue. It's been going on long enough.
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