Adobe Acrobat 8 Professional Random Crash (Access Violation)

hi all. first time poster. long time reader.
i have encountered an odd access violation problem - 'ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "blah" referenced memory at "blah". The memory could not be "blah" - in 'acrobat.dll' recently with a customer who is experiencing seemingly random crashes with adobe acrobat 8 professional.
they are running the application off a citrix presnetation server 4.5 server (windows server 2003 R2 with service pack 2). each server is hosting about 8 or more users per server per day. every now and then, ie once a day, adobe acrobat crashes during use. there doesn't appear to be anything consistent in so far as the action the user is performing. they will be mid-way through marking up a document and it will just crash for one of them. all the others will continue working fine.
i have access to numerous crash dumps and nothing seems to really stand out...other than 'Acrobat_3000000!AVAcroALM_Destroy'. For example...
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f96c 0343c3e1 46e4e58d 0839ce58 0012faa0 Acrobat_3000000!PDDocCreateWordFinderEx+0x59641
0012f9a0 0343c479 0000004d 00000000 46e4e5f5 Acrobat_3000000!AVAcroALM_Destroy+0x30afe
0012f9d8 0343c94a 08650e08 0000004d 0012f9fc Acrobat_3000000!AVAcroALM_Destroy+0x30b96
0012fa68 0343cea2 08650e08 0000004d 0012fab0 Acrobat_3000000!AVAcroALM_Destroy+0x31067
0012faf8 0343d0a3 08650e08 0000004d 0bbf6748 Acrobat_3000000!AVAcroALM_Destroy+0x315bf
0012fb4c 0343d8da 08650e08 00000000 46e4e7e5 Acrobat_3000000!AVAcroALM_Destroy+0x317c0
0012fbc8 03182465 08e6e808 0012fc48 00000000 Acrobat_3000000!AVAcroALM_Destroy+0x31ff7
0012fc1c 0309eeba 0bbf6748 0012fc48 00000000 Acrobat_3000000!PDPageGetFlippedMatrix+0x471d
0012fc88 030ae925 00000000 08dd9798 03098f43 Acrobat_3000000!PDDocCreateWordFinderEx+0x378ef
0012fce8 0300e9f7 0003007a 0300d5c9 000004d3 Acrobat_3000000!PDDocCreateWordFinderEx+0x4735a
0012fd04 7739b6e3 0003007a 00000113 000004d3 Acrobat_3000000!WinMain+0x24a4
0012fd30 7739b874 0300d1bf 0003007a 00000113 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 0300d1bf 0003007a user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 46e4e2e5 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffd4000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
...or another...
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f6e0 222cb7ad ad0d64ee 00000000 1398c0d8 Annots!PlugInMain+0xa9198
0012f830 2091b7db 0012f934 0012f9f4 56433230 Annots!PlugInMain+0x1ca425
0012f8d4 20913957 0850f3a0 0340f043 0850f3a0 AcroForm!DllUnregisterServer+0x10798b
0012f900 0340f385 00000001 51ab7765 000000df AcroForm!DllUnregisterServer+0xffb07
0012f940 034dda17 0850f3a0 00000001 51ab77d1 Acrobat_3000000!AVAcroALM_Destroy+0x3aa2
0012f9f4 034454fa 00000000 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0xd2134
0012fa14 034451cb 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x39c17
0012fa3c 034451f0 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x398e8
0012fa5c 033e4a92 00fd0540 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0x3990d
0012fadc 033e6c01 084ce5c8 00000000 00000001 Acrobat_3000000!PDDocSetXAPMetadata+0xf227f
0012fb24 033b0fbf 00000065 000000e3 00000001 Acrobat_3000000!
...continued in next post 'cause it keeps getting truncated ?!

0012fbb4 030abb9e 00000065 000000e3 00000201 Acrobat_3000000!PDDocSetXAPMetadata+0xd9998
0012fbd4 030abd6f 00000201 00000001 00e30065 Acrobat_3000000!PDDocCreateWordFinderEx+0x445d3
0012fbf0 7739b6e3 000200ca 00000201 00000001 Acrobat_3000000!PDDocCreateWordFinderEx+0x447a4
0012fc1c 7739b874 030abd08 000200ca 00000201 user32!InternalCallWinProc+0x28
0012fc94 7739bfce 00000000 030abd08 000200ca user32!UserCallWinProcCheckWow+0x151
0012fcc4 773b0463 030abd08 000200ca 00000201 user32!CallWindowProcAorW+0x98
0012fce4 20b8e182 030abd08 000200ca 00000201 user32!CallWindowProcA+0x1b
0012fd04 7739b6e3 000200ca 00000201 00000001 AcroForm!DllUnregisterServer+0x37a332
0012fd30 7739b874 20b8e132 000200ca 00000201 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 20b8e132 000200ca user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 51ab70ed 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffde000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
is 'AVAcroALM' to do with licensing?
other than advising them to bring citrix presentation server 4.5 up to date (HRP2) i'm at a loss what to advise. citrix often have issues with seamless published applications when spread across multiple monitors (as in this case), hence, my reason to ask them to bring their software up to date. often the funtion called will be different - often times 'Acrobat.dll!PDDocCreateWordFinderEx', other times 'Acrobat.dll!PDDocAcquirePage' and there are others.
i can post more of the mini-dump if required. any - and ALL - assitance appreciated.
thanks.

Similar Messages

Hi, I had Adobe Acrobat Professional 10 64bit on my laptop which crashed, and I had to start fresh. Where do I get the software to install again? Thanks.

Hi, I had Adobe Acrobat Professional 10 64bit on my laptop which crashed, and I had to start fresh. Where do I get the software to install again? Thanks.

Hi Jerry,
Thank you for posting on the Adobe Forums, Acrobat is a 32 bit application.
You can download it from the below mentioned URL
Download Acrobat products | Standard, Pro | XI, X
Thanks,
Vikrantt Singh

My computer crashed, I have a new computer, how do I download Adobe Acrobat Professional (I have the serial key)

My computer crashed, I now have a new computer, how do I download Adobe Acrobat Professional (I have the serial key)

http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. You may have to work with Adobe (maybe chat) to resolve the number of activations. They are the ones who can reset it if needed.

Adobe Acrobat 9.5 crashes when OCR multiple files.

Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name:      Application
Source:        Application Error
Date:          7/15/2013 9:08:55 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ENV12W7.dot.state.nv.us
Description:
Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: drs832.dll, version: 8.0.2.1088, time stamp: 0x47f2127d
Exception code: 0xc0000005
Fault offset: 0x0013c31f
Faulting process id: 0x109c
Faulting application start time: 0x01ce8174d93e1008
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\drs832.dll
Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5

Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

Adobe Acrobat 9 Pro crash

Every time I launch Acrobat (version 9.5) it crashes with a run time error. If I then immediately relaunch it works. Tried reinstalling but this has not solved the issue.
Thanks

OS: Snow Leopard 10.6.5
Active Directory Setup: Windows Server 2008 - Log in for network users
Adobe Acrobat: version crash 9.3 and 9.4.1
Admin of the Mac computer can log in and use the Adobe Acrobat Professional software, however when a network user
Tries to log on the computer and open the Adobe Acrobat 9.3 or 9.4 the software hangs....for 7-8 seconds then displays a crash report, and options are send to apple.
Permissions on every Adobe Acrobat folder on the computer are set to read/write for every user of the program.
Software Type: Using the DVD purchase with the Education program, and the serial number does accept, and download the software from the Adobe web page.
Emma McFaul

How to Enable Comments in Adobe Acrobat Professional?

Hai Pals,
Am doing one desktop application for Adobe Acrobat Professional 8 in Java. Am in need to enable the comment option in Acrobat. I have idea to do this requirement through some other Third Party Scripts. Even i done that by script means, i want to do the interaction between the script and my application in JAVA. So, The better way i chosen was creating the entire application by JAVA. I have found some information by Google. There is some package to access the Adobe called adobe-utilities.jar. By using the package we can access the adobe application. Can someone guide me to develop my application module?
By,
MO

Thanks For your Response. I got some idea through Google. I think it's possible with adobe lifecycle. But i have'nt any idea about that. I have found that some JAR like adobe-utilities.jar,j2ee.jar has some facilities to do the existing operations with a JAVA code. Is there any other technology like Scripting, StartupScripts or etc.,..
By,
MO

Does Adobe Acrobat Professional 8 works fine on Windows 2008 64-bit R2 server?

Hi,
Currently, we use Adobe Acrobat Professional 8.1 on Windows 2003 server. We mainly use the Distiller to convert PDF files.
If we migrate the 2003 server to Windows 2008 64-bit R2 server, does version 8.1 works fine?
If not, which version support Windows 2008 64-bit R2 server?
Appreciate to have a feedback.

As long as you are looking to use it for local use only, and not as part of the server, I suspect it does work. AA X is the first that was certified for operation on Server 2008, but still only for local use. Any server use is a violation of the license. If you have Server 2008, why not just try it -- but be sure to abide with the license. Be sure to install the updates with the 64-bit system.

Viewing issues with Adobe Acrobat Professional 8

We have Adobe Acrobat Professional 8 installed, and we are having some issues when viewing pdf documents. Once a Word document is converted to a pdf document, some of the hyperlinks are appearing thicker (almost bold) than others, and some of the text appears lighter/darker than the rest of the text. There is no pattern to this, it is all very random.
When we print the pdf document, everything looks correct, so this only happening when we view the document on the computer.
Can anyone provide a suggestion on how to fix this issue?
Thanks!

Sorry, I forgot the attachment!
Hi Bill,
I am attaching screen shots of 1) a page where the hyperlinks appear thicker and 2) the document properties pages showing the fonts.
We have tried creating it with both the Adobe PDF Maker and the MS PDF tool and it happens using both. I am thinking that this really is a viewing issue, because it prints out fine. Also, it looks the same no matter what the zoom setting is.
Please let me know if you have any other advice.
Thank you!
Cari

SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

Hi
I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:
"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."
I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"
I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!

I've been watching this thread hoping to find an answer to nearly the same issue... "Acrobat Cannot Continue At This Time Until You Open Photoshop" (?)
It doesn't matter which application I open... Acrobat is worhtless and closes in roughly 5 seconds. Hard to believe Adobe's been unable to duplicate this in-house? Now I'm afraid to uninstall it and reinstall ver. 7. I already had to FORMAT my Vista install and deal with Microsoft requiring personal information before allowing me to authorize my copy of Vista Ultimate a second time, just to get Photoshop CS3 installed on my PC following the beta fiasco.
And to think I installed Vista in the first place because I wanted to be able to use Bridge 2.0....
Jeff, why couldn't there have been a list of files and registry entries to be removed posted? Some sort of procedure to help out those of us that didn't install the Photoshop beta to the default drive or directory? The WinClean tool did NOT work for me, (or several others I'm aware of).
As it looks, the same thing is happening now with Acrobat 8. Those of us with problems are out of luck after spending a lot of money on a productivity suite of tools. After all the problems I had with getting Photoshop CS3 on my computer from Creative Suite, I installed it from a stand-alone version before installing the rest of the suite to gain use of Dreamweaver, etc., (which ALSO crashes my entire system every 2nd or 3rd time I use it!).
I don't mean to be ragging on it, but I am a bit confused after using Adobe products for as long as they've been around...
Thanks.

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Adobe Acrobat plugin keep crashing

Every time I try to view a pdf in Firefox, I get an error message stating that the Adobe Acrobat plugin has crashed.

'''mtnharry''' (or anyone else with this problem) maybe this will help:
===The Adobe Acrobat plugin has crashed===
You can get this error when both Adobe Reader X and Adobe Acrobat are installed. You can resolve the problem as follows:
#Open the Adobe Reader X application
#Go to''' Edit''' -> '''Preferences'''
#Under Categories (on the left) select '''General''' (near the top)
#Click the button '''Select Default PDF Handler''' (at the bottom)
#Under "Select Adobe Product", open the drop-down menu and click "Adobe Reader X".
#Click "Apply", then close Adobe Reader X
Ref: http://forums.mozillazine.org/viewtopic.php?p=11654747#p11654747

Problem in creating PDF of Website using Adobe Acrobat Professional 8.

I am trying to create PDF file of full website using "Create PDF from Web Page..." option, in Adobe Acrobat Professional 8.
It is creating PDF but the page alignments/text/images alignments are lost and doesn't look good.
Can any one help to create the PDF same as webpage look and feel.
Thanks.

Acrobat 8's HTML->PDF engine is quite old and doesn't work well with modern web pages. I'd recommend trying the same page using Acrobat X (trial available) where the engine has been replaced and modernized.

Please Help!! Links to other PDF documents in my PDF document open in Adobe Acrobat Professional but NOT Adobe Reader XI

Hi everyone,
I really hope someone can help me with this problem. I work for a software company and we have a release coming up. Every release requires me to create a 'menu' which is what users see when they insert the release CD. I create this menu in Adobe Acrobat Professional, and add links to all the PDF manuals we have for our products. When I open the Menu in Acrobat Professional, all links open fine. When just attempting to open the links using the default Adobe Reader (which i'm guessing most of our customers will use), nothing happens, not even an error is generated. I'm ensuring I link to the documents that reside in the same folder on my directory as the menu. Is this something to do with relative/absolute links? Something to do with Reader XI, as I don't remember having this problem for our last release? Foxit also seems to work in opening the links.
Thanks

I’m using version 11.0.10. So where the Menu resides in a folder ready to be burnt on to a CD, that same folder is where the links point to.
Thanks

Is it ok to instal older versions of Microsoft Office 2008, Adobe Acrobat Professional 8.0, Adobe CS3 on a MacBook Pro Retina running Mountain Lion?

Is it ok to instal older versions of Microsoft Office 2008, Adobe Acrobat Professional 8.0, Adobe CS3 on a new MacBook Pro Retina running Mountain Lion?

Is it ok to instal older versions of Microsoft Office 2008, Adobe Acrobat Professional 8.0, Adobe CS3 on a new MacBook Pro Retina running Mountain Lion?

I bought last week (Adobe Acrobat Professional XI) through the website and I received an e-mail to confirm the purchase, but so far I have not got any mail to be able to download the software My order number: MENA 9723990859

I bought last week (Adobe Acrobat Professional XI) through the website and I received an e-mail to confirm the purchase, but so far I have not got any mail to be able to download the software
My order number: MENA 9723990859

you can download and start your 30 day trial any time. when your serial number arrives, you can activate your trial to the time-unlimited version.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Adobe Acrobat 8 Professional Random Crash (Access Violation)

Similar Messages

Maybe you are looking for