Airport problem with iMAC 27" and serious service support for indonesia

Hi all,
i can't seem to get any help from anywhere else. so i try to post it here.
i tried to call the apple store (indonesia) which i bought this imac 27" from. got transfered 4 times and i had to explain it to them all over. in the end i got to speak to the technician and i asked whether i can get a replacement and they don't think it's the correct solution and leave me hanging here.
the apple store is listed as an apple authorized service provider (AASP) or apple authorized distributor (AAD):
iBox by Padang Digital Indonesia - Apple Authorised Service Provider
Puri Imperium Office Plaza, (Belakang Menara Imperium)
Jl. Kuningan Madya Kav. 5-6, Jakarta
12980
Tel: 62 21 8370-iBox (4269); 830 6763
Fax: 62 21 830 6730
Email: [email protected]
Web: http://www.ibox.co.id
i called the apple support on the apple.com (0018 03061 2009 for indonesia) today wednesday 19 may 2010, time 1:12pm indonesia local time (GMT +7) i didn't get the guy's name but i can tell he's Indian from the accent, i told him what the problem is, he told me to wait, i waited for 10 minutes and he hung up on me at 1:24pm. please check on the record, because i was told the whole conversation was recorded.
so, let's go to the problem:
i can't share my internet with airport built-in in my imac 27".
I'm using ZTE usb hsdpa modem connected to the imac. (fyi, my friend is using the same exact modem and internet provider and don't have any problems with internet sharing using his macbook)
i tried to share the internet through the airport express simply with these steps:
1. open the system preferences, internet sharing,
2. connection with "ZTE usb modem", and the box next to "Airport" is ticked
3. turn on the internet sharing
4. press start
5. yes the firewall is off.
and these are what i'm having right now:
1. the airport symbol wont turn into an arrow
2. when i open the network preferences, it says: AirPort is turned on but is not connected to a network. (color is orange not green)
3. i searched the wireless network with my ipod touch and i found nothing
4. if i try to "create a network" here's what it says "There was an error creating your computer-to-computer network."
5. this are the details on the airport card:
Software Versions:
Menu Extra: 6.2 (620.24)
configd plug-in: 6.2 (620.15.1)
System Profiler: 6.0 (600.9)
Network Preference: 6.2 (620.24)
AirPort Utility: 5.5.1 (551.19)
IO80211 Family: 3.1 (310.6)
Interfaces:
en1:
Card Type: AirPort Extreme (0x168C, 0x8F)
Firmware Version: Atheros 9280: 2.1.9.5
Locale: RoW
Country Code:
Supported PHY Modes: 802.11 a/b/g/n
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165
Wake On Wireless: Supported
Status: Not Associated
and yes, i've updated all the airport software and i stick on the 10.6.2 os.
It seems like people who has this latest imac 27" also having problems with the airport express. and they somehow got a replacement.
http://discussions.apple.com/thread.jspa?threadID=2261196&tstart=0&messageID=109 80828
so, i really really appreciate if i can get help here.
many thanks and best regards,
irene

If you have anything configured in System Preferences/Network/Airport then you have conflicts configured into the network. I suggest that you start from the beginning. Do not assume anything. Do not take any short cuts. Start fresh.
Go to Sys Prefs/Sharing turn off Internet Sharing. Go to Sys Prefs/Network, highlight AirPort and press the - symbol below to remove the AirPort interface. Now press the + symbol and create a new AirPort Interface. In the new AirPort interface do not turn on AirPort. You should only select the box to show AirPort Status in the menu bar. Now press Apply.
Go to Sys Prefs/Sharing and follow the steps 1 through 11 in my first post.
In step 11 Sys Prefs should ask you to turn on AirPort. Turn it on. It should next ask you to start Internet Sharing. Start Internet Sharing.
The AirPort Status in the menu bar should show AirPort is on and have an arrow pointing up. In the AirPort Status dropdown menu it should show AirPort is ON, Internet Sharing is ON and it should show the name of the Internet Sharing network that you created.

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