Apple certified cords for iphone 5 now giving me error, one is brand new from apple store, what is fix
I have three apple certified cords and all are giving me errors not certified. What is fix?
If you got them from a real Apple Store they are covered by warranty. Take it back and get a free replacement.
Of course, it could be that the cables are OK but you have a defective charger (if you are getting errors while charging)
Similar Messages
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Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
Got a used iphone 6 plus, when i bought a brand new from utc apple store sandiego
I bought a new iphone 6 plus from apple store utc Sandiego. While i was playing with the same i noticed that my call time cellular settings was set to 05:00 hrs in less than a hour i bought it.
So i went to the store and asked them to run a diagnosis test and found that there was call logs even for OCT 6 on my phone, while i got the same phone from the store on OCT 7.
The manger was very rude and asked me to return the phone, if i don't like. He didn't even gave a proper explanation for it.
What shall i do in this case. Is apple doing a big scamdeepakcherian2006 wrote:
I am not sure, that will help. I went to the same store myself. They don't even care for their customers
Why will it not help? Obviously you have an issue with that store, so make a complaint to Apple Customer Support. Do you wish to fix your situation or just moan here about it?
Pete -
Frozen startup screen with apple and spining cirlce. BRAND NEW FROM APPLE!
i just bought a new imac today from chadstone apple store and i tried installing one of the grey discs but halfway through installation i stopped it coz i realised i already had it on the computer. then it gave me option to restart or shutdown, i clicked restart but then it froze on the screen - GREY APPLE AND SPINNING SMALL GREY CIRCLE!
WHAT DO I DO?{quote}i tried installing one of the grey discs but halfway through installation i stopped it coz i realised i already had it on the computer. {quote}
I think you hit the nail on the head right here. Put the restore disk in and restart holding down the C key and install it without canceling. -
I put a Tesco sim (02 carrier) in 2 unlocked phones, Both phones are now locked to 02, 02 blame apple, I connect the iphone to itunes and it states that the new carrier (orange) is not supported, Isk this of both 02 and apple, who's phone is this and what right do you have to lock a previously unlocked phone? very angry
Where did you get these phones?
These and other forums are full of people with iPhone unlocking problems - the net result is that, as others have said, is:
If you bought them from Apple they will be (and stay) unlocked.
If you bought them PAYG from CPW then they will lock to the first SIM activated.
Any other contract or PAYG phone iPhone bought from the networks WILL be locked by them too.
However, all is not lost. The original purchaser can request for the phones to be unlocked by Apple, via the carrier. The carriers usually charge around £20 to do this, or gratis if you're out of contract.
You are the original purchaser, right? If not, you need to get in touch with that person and pray they'll help you out. -
Recently I needed to change my apple password on my iphone; now I can't get my email on my macbook pro and I have tried every permutation. How do I update my mbpro password?
If you didn't already do so, authorize your computer for the new ID by opening iTunes and going to Store>Authorize This Computer. Then sync your phone with iTunes.
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Steve Jobs obviously was "the man" because every update or install now gives me problems... i can no longer download anything to my iphone.. giving me errors of "cannot install at this time" and i get an error installing itunes on my other laptop... wth is going on!??!
ok so the download problem with my iphone.. what could be the cause of that? ive restarted and deleted the "undownloaded app" over 10 times already. and restarted the iphone 10 times... next thing i know i cant install itunes on my laptop.... geez man..
obviously there is a fix which someone will help... but why should i have to go through all that crap to install a so called uncomplicated software... when you think about it this really shouldnt even be an issue.
normally if the thing dosent work. normally with most programs you just uninstall the uncompleted software and just reinstall and everything is usually good to go.. help!ive never had any problems with ap[ple products in the past... this is a first and a stupid problem if you ask me
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I have gone through 4 charging cables for my iPhone 5. Is it possible to claim one free of charge from Apple?
The cable that came with it is covered under the same warranty as the phone. Why have you been buying them?
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Apple certified cable for AV RCA out and USB sync with BMW car's COMBOX
My recently purchased Apple certified cable for AV RCA out and USB sync works very well with the PC and TV. I bought it to connect to my BMW car's COMBOX interface which is designed to connect to Apple products.
It doesn't even power up and BMW fails to recognize iPod, same combox works well with the original usb sync cable which came with the iPod but that doesn't have AV out so can't play music and video to the head unit. I think this could be due to low power coming from the car's USB, am I right to think this? If yes what options have I got to fix this? Can I supply additional power to iPod?Welcome to the Apple community.
I'm afraid that's to be expected in most cases, you need to turn your TV speakers off. -
My iphone wont turn on, it keeps loading for the longest time and then the apple logo appears for about 10 seconds and then glitches to the color blue and repeats.What do i do?
Hi there e12345,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W. -
So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "internet error". My Internet connection is fine with the Mac-book. It shows the iPad is listed under the Prepare logo up top as 1 but under supervise none are shown. Although it does show itself in iTunes. Also the profile I created is fresh and has no errors. We have tryed nearly everything I cna think of and online forums are not giving us to much info on this error.
A wag at this. A port issue?
"Apple Push Notification network setup
When MDM servers and iOS devices are behind a firewall, some network configuration may need to take place in order for the MDM service to function properly. To send notifications from an MDM server to Apple Push Notification service, TCP port 2195 needs to be open. To reach the feedback service, TCP port 2196 will need to be open as well. For devices connecting to the push service over Wi-Fi, TCP port 5223 should
be open."
http://www.google.com/url?sa=t&rct=j&q=ports%20ios%20configure%20ipad&source=web &cd=1&ved=0CC0QFjAA&url=http%3A%2F%2Fimages.apple.com%2Fipad%2Fbusiness%2Fdocs%2 FiOS_MDM.pdf&ei=5lXGUPCcJMXx0gH2wYG4BA&usg=AFQjCNFzINvs7ktT-6o6Q_l4Qk2HkpjtCA&ca d=rja
google: ports ios configure ipad
Try it on your home network where there isn't a lot of 'controls' -- network filtering , firewalls, etc.
Robert -
i have recently changed my Apple ID password, but i now cant access my icloud with the new password, i thought the 2 were linked?
Hi helenbeach,
If you've recently made changes to your Apple ID, you may need to update or log out/log back in to some of the related services for those changes to take effect. You may find the following article helpful:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Regards,
- Brenden -
Since I used ios my iphone now would not sync. So the songs from my computer would not transfer to my iphone, I kept getting " download 10.6.3 version " but this app is impossible to download. Please help... Any suggestions.
You don't provide much info on which version of iOS you started with, what iOS you updated to and what version of iTunes is on your computer. Be nice to know also if you are using a Mac or a pc to sync.
But I'll make a guess that you have a Mac and it has an older version of OSX on it. I'll also guess that you updated to iOS 6.1.3 and now find that iTunes on your Mac will not recognize your iPhone.
iOS 6.1.3 requires iTunes 10.7 or later.
iTunes 10.7 and later ( iTunes 11.0.1 is the cur recent version of iTunes) requires Mac OSX 10.6.8 (Snow Leopard) or later. The latest version of OSX is 10.8.3.
If this is the case for you the only way you can sync with your computer is to upgrade your OSX to at least 10.6.8 and install iTunes 11.
Not all macs can update to OSX 10.6.8. -
My IPhone is giving me a message "connection to the server failed" how do I fix this problem?
Hi there klwalsh1,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
-Griff W. -
I'm having a brand new unopened Apple 5W USB adapter from UK for my iphone 5. I want an Indian version USB adapter. Will Apple Store replace my USB adapter for free of cost ?
Perhaps, but maybe not, as what can they do with one with the UK plugs? I'm just saying regional things like that often have to be returned at a store in the country you bought them.
But, just go and ask as the worse they can say is no. If they do say no they cannot exchange it, then for very little money you can buy a UK-to-India plug adapter and use that charger in India anyway. Such plug adapters are only $2-$5 here in the USA on Amazon.
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