Crystal Reports loading Failed in 64 bit OS after installing SAP Runtime

Dear All,
I am using a VB.NET application and the reports are designed using Crystal Reports version 9. All the reports are working fine in 32 bit OS. After the application is deployed in the 64 bit machine, while connecting from the crystal report using my vb.net application the database login screen is asking. After entering the login password login exception shows from the viewer.please check the attachments to find the errors. The details of my application are given below:-
OS- Windows server 2008 R2 standard 64 bit
Database - Oracle 11g client for 64 bit
Application is designed using VB.NET(Frame Work 4 & visual studio 2010) and the crystal report is designed using CR version 9
Run time installed:- CRRuntime_64bit_13_0_8
With Advanced thanks,
Shalu.

How are you connecting to the database - ODBC? OLEDB? Etc.?
Have a look at the resources that the search string 'oracle 64 net crystal' bring up for you. Search box is in top right corner.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Similar Messages

Report Load Failed

Post Author: jigmewangchuk
CA Forum: Crystal Reports
I am totally new to ASP.NET and I have developed a web application in VS2005 (VB) and Crystal report 10. I am getting an error u201CReport Load Failedu201D when I run report from main page linked to report viewer page (url) but it works fine when I run report viewer page directly (view in browser from VS2005. Here is my code:
Dim oRpt As New CrystalDecisions.CrystalReports.Engine.ReportDocument
oRpt.Load("F:\BDFCL\CrystalReport11.rpt")
Dim ds As New DataSet1
Dim da As New DataSet1TableAdapters.BranchInformationTableAdapter
da.Fill(ds.BranchInformation)
oRpt.SetDataSource(ds)
CrystalReportViewer1.ReportSource = oRpt
I shall be grateful if you could kindly advice me accordingly.
Thanks in advance
Jigme

Hi Don,
Thanks for the reply. I had downloaded a set of samples from SAP and I have looked through a few of the set you supplied. I am worried that I'm going to have some trouble because the samples have the reports loaded as part of the solution but I was looking to create a more generic viewer. I don't want to have to reprogram for each and every report that is created. That is why I was trying to use the generic parameter dialog. After the Report Load Failed dialog comes up, it does bring up the parm dialog and hits SQL Server just fine. Yes...the reports are passing Parms to Stored Procs in SQL Server. The report has default parameter values.
What I am trying to do is search thru the application folder and gather the names of the reports located there and fill the combo box with the names of the reports. Then the user should just be able to select a report and run it. I can't save the data in the reports because they must be ran per the requester's date range and other desired parameters.
Does this seem valid or am I going to have to program for EVERY single report and reprogram/recompile for every report added? Not particularly what I want to hear. I would have used the standard Crystal Report Viewer and had the users use that but it doesn't seem to allow you refresh the data from the viewer.
Thanks for your help,
Chris

A Crystal Reports job failed because a free license could not be obtained i

We have an enterprise application installed at a clients site where they have 10 CITRIX clients connecting to 5 APPLICATION servers (the servers are being load balanced). The application allows users to generate reports. The reports are generated on the APPLICATION servers. We have written some queued components which allow up to 5 reports to be generated at the same time. We have crystal reports XI installed on the APPLICATION servers. Currently we get the following error when users attempt to generate reports:
A Crystal Reports job failed because a free license could not be obtained in the time allocated
However if you change the queued components to only generate 1 report at any given time we do not get the error.
Any ideas on what could be causing this?
Thanks in advance.
Raman.

duplicate - please do not post multiple times

Crystal Report Server 2008 on 64-bit

Hi,
We tried to install Crystal Report Server on a 64-bit machine and it refused to work. the installation did not report any errors. Is Crystal Report Server 2008 supported on a 64-bit machine? We tried to install the same on a 32-bit machine and it worked well.
Please help.

Yes, this is supported:
http://www.sdn.sap.com/irj/boc/articles?rid=/webcontent/uuid/8002bf72-af34-2b10-9dbf-ef49ec11b346 [original link is broken]
If it is not working, I suggest purchasing a single support case, if support deems the issue to be a defect you will be refunded your case.

Temporary error "A Crystal Reports job failed because a free license ..."

Hi all,
We coded with VS 2003 a .NET 1.1 application which using the Crystal Report 9 Redistribution package .NET ready to display reports from measured data from our device. The data is stored in a SQL Server 2000 MSDE. Crystal Report has his own DB connection to the SQL server to read the data to display the report.
Our application runs well on approx. 100 distributed installations. But on six customers installation we get this error. Actual on two customers PCs using the same DB we get the error "A Crystal Reports job failed because a free license could not be obtained in the time allocated.". This error pop up every time, when the report is shown. Although the report get shown completely.
I observed in the 'Windows Event Viewer => "System" log after the above-mentioned error following entry "Crystal Report job was delayed 2 (sec)." once for every time when the user requested a report.
I restored an empty DB on customers PC and the error don't pop up anymore.
All CR .NET assemblies have the version 9.2.3300.0. I tested also the "CrystalReportNET_keycodefix.zip", but it doesn't help. I had checked for hours all the issues about this error message on the internet. I tested the most fitting solutions, but not one fix the problem.
I tested customers full DB on my Virtual Machine with same installation, but I don't get the error.
Cheers
Ronny

Hi Ludek 
 
Thanks for your answer. I checked all the things you asked me to do on both system. 
 
Here are the results from my investigations: 
 
1) The keycode.dll was not on the not working PC. 
I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue. 
=> The problem still exist. 
 
 
 
2) I compared the keycode on both system: 
HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent 
 
non working PC: 
1 AAP50-GS00000-U7000RN 131203342 3979604006 
The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode. 
 
working PC 
1 XXXXX 
 
 
 
3) I used the Process Monitor and got following error during the error sequence: 
 
I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files. 
 
non working PC: 
WriteFile C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient NAME NOT FOUND 
 
But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors. 
 
 
working PC 
Operation: Path: Result: 
WriteFile C:\...\Administrator\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
 
 
 
4) Service Packs 
We could only compare the file size of the Merge Module we used with the one you provided me in the above link. 
 
<table border=0 cellpadding=0 cellspacing=0>
<tr>
<td>file name</td>
<td>file size of used Merge Module</td>
<td>file size of SP1 Merge Module</td>
</tr>
<tr>
<td width=150>crnetruntime.msm</td>
<td width=100>4'764'672 Byte</td>
<td width=100>4'770'304 Byte</td>
</tr>
<tr>
<td>license.msm</td>
<td>578'048 Byte</td>
<td>578'048 Byte</td>
</tr>
<tr>
<td>reportengine.msm</td>
<td>10'701'824 Byte</td>
<td>10'905'088 Byte</td>
</tr>
</table>
 
But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'. 
Remark: I get the same error with SP5 and SP6. 
 
 
 
5) Modules - comparison of DLL's 
 
I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's. 
 
<table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
collapse;table-layout:fixed;width:626pt'>
<col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
<col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
<col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
<col width=80 span=2 style='width:60pt'>
<tr height=17 style='height:12.75pt'>
<td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
<td width=179 style='width:134pt'>9.2.0.2</td>
<td width=110 style='width:83pt'>9.2.0.2</td>
<td width=80 style='width:60pt'></td>
<td width=80 style='width:60pt'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRPE32.DLL</td>
<td>9.2.3.1183</td>
<td>9.2.3.1183</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRQE.DLL</td>
<td>9.2.1.625</td>
<td>9.2.1.625</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
<td>9.2.0.14</td>
<td>9.2.0.14</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
<td>9.3.9500.7</td>
<td>9.3.9500.7</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
<td>9.3.9500.12</td>
<td>9.3.9500.12</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>keycode.dll</td>
<td>9.0.0.281</td>
<td>9.0.0.281</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCE.DLL</td>
<td>2.81.1135.0</td>
<td>2.81.1135.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCER.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADO15.DLL</td>
<td>2.81.1128.0</td>
<td>2.81.1128.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
<td class=xl26>01/15/09 22:31:34</td>
<td class=xl26>7/7/08 13:39</td>
<td class=xl24></td>
<td class=xl25></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>sqlresld.dll</td>
<td>2000.80.382.0</td>
<td>2000.080.0382.00</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>crdb_ado.dll</td>
<td>9.2.1.542</td>
<td>9.2.1.542</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
</table>
 
Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them. 
 
I can provide you also the Module logger files, if you require them. 
 
 
I would appreciate your further help very much. 
 
Cheers 
 
Ronny
Edited by: Ronny S. on Jul 6, 2009 4:57 PM
Edited by: Ronny S. on Jul 6, 2009 5:02 PM
Edited by: Ronny S. on Jul 6, 2009 5:17 PM
Edited by: Ronny S. on Jul 8, 2009 11:44 AM
Edited by: David Hilton on Jul 15, 2009 11:04 AM
Removed private keycode.

VS 2010 is crashing after installing SAP Crystal report 13.0.

HI Experts.
I have seen many thread related to crashing in VS2010. I feel i am also getting the same error msg.
"Msg:Object reference set to an instance of an object - (Mouse move event)."
I didn't see any proper fix on this issue and I think i can give proper steps to reproduce that, Thats the reason i am posting this as new thread.
Here is my report structure and senario,
I have a sub repot which will display all the parameters and its values which i am setting through my C# application.
i am using crystal report viewer to show my reports. once i click on the subreport i used to get seperate preview tab for my parameters list.. if i click on refresh from this view, on the time of refreshing the application will crash on mouse click in reports. especially on click of that waiting cusor(Which is not there in cr2008). Report will work fine if its load immediatly. problem happening only the reports are taking few time to get load.
In brief, When the report is loading, if we click any where in report,application crashes.
Note:I was using VS2010 and CR2008-Sp3 before. all of my 150 reports are working fine on that time. Last week i have updated CR2008 with SAP Crystal report 13.0. This issue stared after that.
Thanks in advance,
Salah.

Hi Don,
Thanks for your reply.
I worked on this to get proper scenario for reproducing this issue. one thing i observed that,
crash is happening regularly the places which i have registered mouse double click event in crystal report viewer. My guess is,While loading the report(On click of refresh), the viewer is empty(bank). That time if we do double click on the viewer its crashing. But confustion is getting error on mouse move event
Hope this will help you guys to reproduce the crash.
We people are really waiting to fix this issue asap. we are also woking in our application to catch the exception somehow. Will update you if i get any progress .
Here is my exception text,
Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at CrystalDecisions.Windows.Forms.PageControl.OnMouseMove(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseMove(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.UserControl.WndProc(Message& m)
   at CrystalDecisions.Windows.Forms.PageControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Thanks,
Salah.
Edited by: salahudheen muhammed on Feb 21, 2011 1:07 PM

I am using Windows 7 64-bit. After installing Photoshop Elements 13 and trying to run it I always get the message: Photoshop does not work anymore. And it doesn't.

I am using Windows 7 64-bit. After installing Photoshop Elements 13 and trying to run it I always get the message: Photoshop does not work anymore. And it doesn't.

Hi Hardy Tasso,
Are you seeing this problem since first launch of PSE13 after installation or recently?
Please try:
Keep Ctrl + Alt + Shift keys pressed while launching PSE13 Editor and click OK on the dialog that comes next.
Thanks,
Anwesha

Crystal Reports exception: "failed to load database information" error in file guid.rpt file

Please also see attachment (same info as below).
Background
This code works in windows XP (32 bit), using/complied VS2005 with no problems.
Please contact:
Hamid Deljoo at work 416-867-8977 (8am to 4pm EST)
Problem is:
We are migrating this code from XP to windows 7 (using win7 64bit for development to be deployed on win7 PCs 64bit).
When trying to display a crystal report (.rpt) an exception is raised.
Exception info is:
CrystalDecisions.CrystalReports.Engine.DataSourceException was unhandled by user code
Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
Source=CrystalDecisions.ReportAppServer.DataSetConversion
StackTrace:
 at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)
 at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)
 at net.bmogc.cas.ui.ReportViewer.LoadStatsReport(String warmBodyCode) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\ReportViewer.cs:line 739
 at net.bmogc.cas.ui.WarmBodyManage.Stats() in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 873
 at net.bmogc.cas.ui.WarmBodyManage.CASAuthgation_ToolStripItem_Click(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 593
 at net.bmogc.cas.ui.CASAuthgation.<>c__DisplayClass15.<CreateToolStripItem>b__14(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\Common\CASAuthgation.cs:line 1242
 at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
 at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
 at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
 at System.Windows.Forms.Control.WndProc(Message& m)
 at System.Windows.Forms.ToolStrip.WndProc(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
InnerException: System.Runtime.InteropServices.COMException
 Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
 Source=""
 ErrorCode=-2147482931
 StackTrace:
 at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
 at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
 InnerException:
Background info is:
Vs2013 (update 3, latest version) is used.
Installed: Crystal Reports, Support Pack 10 (v. 13.0.10.1385), using 64 bit
VS2013 build settings.

What database are you using?
What database client?
How are you connecting to the database (ODBC, OLE DB, etc.)?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Crystal reports 2010:Failed to load database information

Hi guys,
I had a vb.net project with crystal reports 2010 for the reporting.The report works fine inside vs 2010.I tried to build an installer for my project using 'Advanced installer'. In Advanced installer there's an option to import the run time engine for crystal reports for .net framework 4.0 which is 'CR Run time 64bit 13_0_1' but since my system and other target systems are 32 bit,I figured to also import the 32-bit version.
But first when i followed the path for the package there was nothing so i downloaded both 32 and 64 bit run time engine then located them i that path.
Just for the information,when i installed crystal reports on my PC,i think it installed 'Crystal Reports for visual studio'
So i built the installer and installed it on my PC but when it try to view the report it crashes.I also try to install it on another PC and it throws this exception:
CrystalDecisions.CrystalReports.Engine.DataSourceException: Failed to load database information.
Error in File CrystalReport6 {566E2F0C-8C45-4647-8017-15BD6DB1F195}.rpt:
Failed to load database information. ---> System.Runtime.InteropServices.COMException: Failed to load database information.
Error in File CrystalReport6 {566E2F0C-8C45-4647-8017-15BD6DB1F195}.rpt:
Failed to load database information.
   at CrystalDecisions.ReportAppServer.Controllers.DatabaseControllerClass.ReplaceConnection(Object oldConnection, Object newConnection, Object parameterFields, Object crDBOptionUseDefault)
   at CrystalDecisions.CrystalReports.Engine.Table.SetDataSource(Object val, Type type)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.SetDataSourceInternal(Object val, Type type)
What am i missing?

You have two distinct issue here - one on your dev computer and an unrelated on on the deployed computer.
First your deployment project.
You have to decide how you want to compile the app; 32 bit, or 64 bit?
For 32 bit app, use the 32 bit msm file
For 64 bit app use the 64 bit msm file
Next, you are using Service Pack 1, current SP is #9, so update both your CRVS install (using the install exe) and the deployment project with the correct msm. Links to the msm files and the install exe are in this doc:
SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads
Once you have SP 9 installed, recompile your app making sure it still runs. Then build your deployment project and deploy. See what happens then...
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Crystal Report Error Failed to load Database logon Information

Hi Experts,
We developed a Crystal reports fetching data from a BI Query. When we run the report from Crystal Report Desginer it runs perfectly.
When I schedule the report in the CMC / Infoview, I am getting a error message saying:
"<REPORT NAME> Failed to load database logon Information."
We have checked the database configuration in CMC for this report. BI system hostname and the other necessary credentials are fine.
Please suggest us on how we go about understanding the cause of the error.
Crystal Reports 2008 SP2
OS --> AIX
Best Regards,
Suchindra.

Moved to SAP Integration kit forum

Crystal Reports Load report failed

Hi all,
Using VS2008. Crystal Reports 2008.
I have a .net application which uses LINQ. I am required to integrate existing Crystal reports into the web site.
In my web config file i have my connection string set up
<add name="connection Name" connectionString="Data Source=ServerName;Initial Catalog=database;uid=username;password=Password;Integrated Security=SSPI" providerName="System.Data.SqlClient"/>
and also I have set the authentication as follows:
<authentication mode="Windows"/>
<identity impersonate="true" userName="username" password="password"/>
I need the impersonation for when I deploy my app to the server.
The crystal report uses an existing connection set up when the report was created. So this is not tied to a LINQ table (i think this may be the problem).
I have no clue how to progress from here. When I try to change the datasource location to the LINQ table within the application, it won't map properly as the table contains nullable values.
Any ideas would be greatly appreciated.
Louise

Hi,
That particular problem with 'Load Report Failed' was happening because the identity impersonation account I had set up did not have rights to my TEMP folder on my machine. Crystal needs to be able to read and write to that folder.
I hope that helps you.
Louise

Crystal report Visual studio 2003 - report load failed. please help!!

Post Author: swapneel_d14
CA Forum: .NET
Hello,
Some Background -
Few months back my company has purchased a project which is developed in VS 2003 and on Framework 1.1 from a third party. This project is installed on user's machine (obviously with Framework 1.1).
Glitch is here u2013 VS2003
But now I need to make some amendments in this project, so I installed VS 2003 Enterprise Edition (Setup downloaded from MSDN) and when I open up this project u2013I couldnu2019t open some reports in design mode.
I get below errors u2013
Custom Tool Error : "Code generator 'ReportCodeGenerator' failed. Exception stack = CrystalDecisions.CrystalREports.Engine.LoadSAveReportException.Load Report Failed.
Then I tried to open same report in VS 2005 on Framework 2.0, I can open this report in design mode easily with no errors. In fact I installed Crystal report 9 on my machine and able to open this report in design mode.
Please could you help me, how to resolve this problem. How to refer Crystal 9 version references in VS 2003.
Many Thanks.
I believe this Crystal Reports managed assemblies are version 9.2.3300.
Regards,
Swapneel

Typing the terms "pdf export hyperlink crystal" in the search box at the top right corner of this page comes up with the following KB (5th hit):
[Hyperlinks to files do not work when exported to Portable Document Format (PDF)|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233313336333633363337%7D.do].
"Messed" up report export to RTF does not tell me much either. A link to a screenshot will be great.
Also, what CR Service Pack are you on?
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup
Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

Crystal report not working on 64 bit machine

Hello friends,
Hope everyone is doing good. I have an issue and you all are requested to help me out.
I have build an Application using VS 2008, i used Oracle 10g as database and Crystal report 2008 for reports. The Application and reports are working fine when i deploy it on 32 bit machine, but when I deploy it on a 64 bit machine, my Application works fine but reports are not displayed, when ever i run report it ask Db credential with the following message
"The report you requested requires further information."
then Server, user ID and password filed, I off course supplied credential but no results.
For resolving the issue i installed VS 2008 on 64 bit machine with redist CR Viewer and tried to verify database for the report thinking this might be an issue, but in CR designer it gives me following error when i tried to verify database or create new connection using OLEDB provider for Oracle
Crystal Reports ActiveX Designer
Logon failed.
Details: ADO Error Code: 0x
Source: Microsoft OLE DB Provider for Oracle
Description: Oracle client and networking components were not found. These components are supplied by Oracle Corporation and are part of the Oracle Version 7.3.3 or later client software installation.
Provider is unable to function until these components are installed.
OK
I tried the following fixes as well:
- Installed CR viewer for 64 bit machine
- Registering ORAOLEDB10.dll
- Reinstalling VS 2008
The Application works fine but Crystal reports are malfunctioning. Please help!!!!!!!!!!!!!!!
Thanks a ton in Advance
Happing coding and resolving issues
Danish Mustafa Khan

Also, see [this|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10d5fa88-2013-2c10-c9a5-f11963607d4e] article.
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

Crystal Report Viewer fails for browser versions =10

We're using the Crystal Reports for VS2010 SP2 and get the following error when trying to generate a report in Firefox 10.0.2 and Chrome 18.0.1025.11 beta-m:
[NullReferenceException: Object reference not set to an instance of an object.]
   CrystalDecisions.Web.ViewerGlobal.get_IsNetscape6Up() +88
   CrystalDecisions.Web.CrystalReportViewer.Render(HtmlTextWriter output) +83
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +8991378
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +208
   System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) +173
   System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +31
   System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output) +53
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +8991378
   System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer) +40
   ASP.app_filters_reportviewer_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) in c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\qfmui\10eb2bd5\d0d0d3a5\App_Web_e2fg2prg.2.cs:0
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +109
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
   System.Web.UI.Page.Render(HtmlTextWriter writer) +29
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +8991378
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3060
If I change the user agent string in Firefox to that of Firefox 7.0.1 everything works as expected, this implies there is some logic in get_IsNetscape6Up() which is failing because the major browser version as reported by the user agent string is two digits instead of one.
We encountered a similar issue for our legacy pages containing Infragistics 2007 controls but were able to fix that by overriding the System.Web.Configuration.HttpCapabilitiesBase.BrowserCapabilitiesProvider and faking the browser version to 9.80. Crystal Report Viewer is apparently not using .Net's built in HttpBrowserCapabilities object, is there anything else I can adjust to stop the viewer failing?

hello Robert
Today must be my day. I already got a reply from PM (normally it takes a "bit" longer...). Anyhow, here is what he said:
With Firefoxu2019s release cycles, I donu2019t think weu2019ll be able to officially support the latest versions
of Firefox at every service release. We do our best to test the released versions of Firefox
that align with our releases. I donu2019t know the details but Iu2019ve heard there is a plan in place where
the support team(s) (?) will test the most recent releases of Firefox with whatu2019s currently
shipping by SAP and log bugs as necessary.
(umm, this is my - Ludek note here ) -> news to me re. support doing QA... find out something new every day. Anyhow, continuation of the message from PM:
The current plan for CR for VS2010, the SP3 release (expected in April) will support up to
Firefox 9. If there are reproducible bugs in Firefox 10 (or higher), then please enter a bug
and escalate and it will be investigated for the next available release.
I'll revisit this once SP3 is out there and do an escalation for Firefox 10 - ok?
- Ludek

Crystal Reports 2008 Redistribution on 64 Bit Server

I have a small application that uses Crystal Reports 2008 in not-integrated mode. Meaning that the .rpt files are seperate from the web application and the web application has to know the absolute path to the .rpt files before it can run them. My question is how do I deploy Crystal Reports 12 to a windows server 2003 x64 server? I have installed the redist.msi and the reports won't work I keep getting the following error:
Server Error in '/imacs' Application.
An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to http://www.businessobjects.com/support for more information.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to http://www.businessobjects.com/support for more information.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to http://www.businessobjects.com/support for more information.]
   CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime() +411
   CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor() +220
[TypeInitializationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.]
   CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor() +0
   imacs.imacs.viewPrint.lnkView_Click(Object sender, EventArgs e) in C:\inetpub\wwwroot\imacs\imacs\viewPrint.aspx.vb:186
   System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e) +131
   System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument) +140
   System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +39
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3215
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
My only guess is that there is some configuration I am not doing on the server. Can someone help me?

I think the frustration is coming more from the combination of lack of support for x64 (quite surprising for such an established product) combined with a site that's very difficult to navigate and use (the BusinessObjects site).
We ourselves have also just invested a great deal of time in building some Crystal Reports for a pilot system for a large US Insurance Company and cannot choose to avoid a 64-bit target server. We deploy at the end of next week and though we can compile deliberately for 32 bit as outlined in your post, this causes all sorts of other issues with other assemblies we are using that are not binary compiled for a specific platform and that we cannot ourselves recompile.
To be concise, your posted solution is not really a solution unless a number of other assumptions are true that we all know in practical terms to be unrealistic for anything but the simplest of apps.
For us, pulling Crystal at this point is embarassing for the customer (they specifically requested that we use it) and for Business Objects, and creates a deadline crunch in our project plan as we convert to Telerik or some other x64 solution.
We will certainly follow up with phone support to see if there are other choices (doubtful), but given that you offer a trial version of Crystal 2008 I think it's remiss that there are no clear guidelines in a publicly-reachable forum that discuss in detail how to deploy completely to x64 including ensuring that other related issues to using a 32-bit compilation on x64 are mentioned/covered. I certainly can see that even an advanced developer would continue to hold out hope that there is some configuration option combination that will work.
Finally, can you provide any guidance on when Crystal Reports will catch up to Windows 2000, 2003 and 2008 and provide a 64-bit runtime?

Crystal Reports loading Failed in 64 bit OS after installing SAP Runtime

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