"Dear Valued Verizon Customer" - Bogus Movie Rental

I was at my pc checking my Verizon email account when I get an email from [email protected] that confirms I rented a movie and I will be charged $5.99 plus taxes, etc. I did not rent any movies tonight and I was not even watching tv. How can I dispute this charge? Was my FIOS hacked or malfunctioning? I cannot find a chat option or an email or phone number to call. Please help. The text from the email I received is as follows.
6/11/2013
11:10 PM
Dear Valued Verizon Customer,
Thank you for renting Good Day to Die Hard, A (HD). The details of your rental are below:
Title:Good Day to Die Hard, A (HD) Date Rented:Jun 11, 2013 Price:$5.99 plus applicable taxes and fees.
This movie will be in your library for 30 days. Once you start watching the movie, you will have 48 hours to complete viewing. To begin viewing press on your FiOS TV remote control and scroll down to My Library.
We hope you enjoy your selection. Here are additional titles that you might enjoy.
To order any of these movies, press on your FiOS TV remote control or click on one of the icons above.
Thank you for choosing Verizon as your entertainment provider. We truly appreciate your business.
Sincerely,
Your Verizon Team

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Similar Messages

Movie rental has no sound or picture just gray screen

Anyone find a solution to this? I cant figure this out and have tried everything

I experienced similar issues with movie rentals. The movies downloaded successfully, but when I attempt to play them on my PC, all I get is a black screen, no audio, nothing. Never received any type of error messages. I can however still play some previously "purchased" movies from my library (prior to me upgrading to v. 8.2.0.2). Before this upgrade I also had never had any problems with movies. Based on several other postings I have seen, it definitely appears to be a software/itunes upgrade issue and not our individual PCs with the problem. I wrote to customer/tech support about my problem, this was their response,(and none of their suggestions fixed my issue so I still can not watch movies).
Also, still waiting on iTunes to offer a refund for the movies I purchased since I never viewed any of them..........still waiting.
**Dear Customer,
**I understand you rented several movies but they display with a blank screen when you try to play them on your computer. I can see how this may be upsetting for you and I apologize for any inconvience this has caused you. My name is Mellissa and I am happy to assist you today.**
**This article often helps customers who are having video playback performance issues:**
**Troubleshooting iTunes for Windows XP and 2000 video playback performance**
*issues*
**http://support.apple.com/kb/TS1386**
**If your computer meets the requirements yet video playback is not satisfactory, here are some things that might improve the quality:**
**1) Make sure you are using the latest version of iTunes for Windows, which comes with QuickTime. They are available free of charge here:**
**http://www.apple.com/itunes/download**
**(Note that installing the latest version of iTunes will not affect your library or any items in your account waiting to be downloaded.)**
**2) Quit as many other open applications as you can before playing videos in iTunes.**
**3) Wait for all iTunes Store purchases to finish downloading before playing videos.**
**4) Use this article to guide you through updating your PC's drivers:**
**Updating the drivers on your Windows PC**
**http://support.apple.com/kb/HT1768**
**5) Disable all non-Microsoft startup programs and services by following the steps in the appropriate article below:**
**Using MSCONFIG to troubleshoot conflicts in Windows XP**
**http://support.apple.com/kb/HT1275**
**6) If the video's audio track is not satisfactory, follow the troubleshooting steps in this article:**
**iTunes and QuickTime for Windows: Songs and other audio don't play correctly**
**http://support.apple.com/kb/TS1362**
**Shonda, I hope that the information I have provided you with today was help full. If you have any further questions regarding this issue please feel free to reply back to this email. Thank you for being a part of The Apple Family.**
**Have a great day,**
*Mellissa*
**iTunes Store Customer Support,**
**Please note my hours are Tuesday, Thursday and Friday 8:00AM to 4:30PM (EST)**
**Thank you for allowing me they opportunity to assist you. You may receive an AppleCare Survey email; any feed back you provide would be greatly appreciated.**

Iphone 4 cdma: bad experience with verizon customer service/store

I have been paying around $140 for my shared plan with Verizon. One phone in this line is an iphone4. I am travelling outside the country for the next couple of months and I wanted a solution from Verizon.
1. Online chat: I asked this question to the chat reps and they told me to go to a store.
2. Store: At the store I met a folks who did not understand the technical details of a cdma phone. He asked me if I could unlock it and use it. I explained why it is their responsibility to ensure that such a phone is unlocked. He then deferred to the store manager, who kind of seemed nonchalant about the whole situation said that he cannot do anything to help. When I asked what am I supposed to do with this phone after my contract he said that I could do what ever I want with it, he added that I could trade it in for 40 bucks ( while my friends make a couple ah 100 bucks on ebay after selling an unlocked iphone4). He told me to talk to verizon customer support.
3. Customer support: I dialed in. I asked him a questions about why the company does not offer iphone 4's as a gsm while other service providers do and what value am I getting from paying for a device that I would never use post the contract. He said that verizon was late to provide unlocked phones and they started with the 4s. I spoke to global support about the rental program that they offer for just 20 days. When I asked if they would make this an exception, they said they cant and the system (made by verizon) will track inventory and will not allow rentals over 20days. The final option was buying another phone for retail price.
Overall I wanted to express that I am completely disappointed in the way Verizon treats their customer. They talk about policies and how they cannot bend it to meet a customers requirement. I would have been the happiest person if they gave me a replacement phone and not ask me to buy a new unlocked phone. Why am I paying for a service that does not help me during such situations?
Thank you
A sad customer...

I'm not sure that I understand what your complaint is. Verizon Wireless does not offer GSM iPhones 4 because Verizon Wireless does not operate a GSM network.

Fld selectn for mvmt type 601 / acct 300200 differs for Customer goods move

Dear all,
Can you some give me advise to clear this step..
I am getting this error when i am pressing the PGI button, in VL01N
Goods movement: Error log
Item   Material           Description                                   Delivery qty UoM Batch
000010 FINISHED GOODS     Bags Finished products                                 10 KG
       E M7 093
       Fld selectn for mvmt type 601 / acct 300200 differs for Customer goods movement (015 )
Please give me some suggetions..
Praveen

The field cost center is mandatory in acct 300200 and hidden in movement type 601 or viceversa.
Go to OMJJ, click on Movement Type and execute. There double click on Field selection (Enjoy)   and see whether the movement is maintained as Required Entry or Optional Entry.
Now go to FS00, input the G/L Account 300200 and execute. There go to tab Create/bank/interest and check whether you have maintained any value against Field status group and also you have maintained tick for Post automatically only.
thanks
G. Lakshmipathi

Fld selectn for mvmt type 633 / acct 700121 differs for Customer goods move

Dear Experts,
While doing PGI getting error message u2026.
Fld selectn for mvmt type 633 / acct 700121 differs for Customer goods movement (015)
So wt should I do for this error to clear.?
Regards
Ishikesh

The field cost center is mandatory in G/L Acct XXXXX and hidden in movement type 633 or vice versa.
Go to OMJJ, click on Movement Type, key in 633 and execute. There double click on "Field selection (Enjoy)" and see whether the movement is maintained as Required Entry or Optional Entry.
Now go to FS00, input the G/L Account XXXXX and execute. There go to tab "Create/bank/interest" and check whether you have maintained any value against "Field status group" and also you have checked the box for "Post automatically only".
thanks
G. Lakshmipathi

Movie rental Q: How many times can you watch the film within 48 hours?

It's just I have 8 hours left on Into The Wild and I fancied watching it a second time, only it is not playing when I click on the thumbnail. It just says "accessing the iTunes store" for a few seconds. I've tried clicking play. Other films appear to work ok, just not this one. I assume that if it doesn't let me watch it a second time iTunes will give me free movie rental credit.

According to the FAQ "Once you've started to watch the movie, you have 24 hours to finish watching the movie (even if you start watching before the download is complete). You can watch the movie as many times as you want within this 24-hour period": iTunes Store movie rental usage
If you are having problems you should contact iTunes Store Customer Services.

I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
as you can see, the cel is no longer a commodity. It's a way of life.
PLease se call me at -----just remembered....I don't have a service line.

I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

Movie Rentals and Purchases on IPad - What's wrong with this?

Bought my very first Apple product...(IPad 64G WiFi only) last week.
I intended to use it just to keep me busy reading, watching movies, playing games, on all the long flights to Europe and Asia that I take.
So yesterday I excitedly set up an ITunes account, and downloaded 4 movie rentals, and purchased one other movie (Angels and Demons). All HD. I just figure I'd let it run all night and I'd see the movies the next morning.
The rentals all appear to have downloaded, and they show up in the videos section. HOWEVER, they are ALL marked "Expires in 17 hours". Never started watching any of them, why are they already set to expire? The rental info section of Itunes says I have 30 days to start watching, then 24 hours after that til they expire.
As for the purchased movie, th it appeared stuck on the "tap to retry" icon, which I did several times, with repeated errors, until the download icon simply disappeared and no sign of the dowload status or the actual movie anywhere.
I DID get billed for all of these. This is like 40 bucks worth of stuff.
Everyone who uses MAC stuff always brags about how great it is, how excellent customer service is, how things just "work", etc.
Color me WAY not impressed. No answers to my emails sent through ITunes help (yes, I checked spam folder) and no movies for my flight to China this weekend.
Any suggestions on things to change to make it work better next time? OR just buy a **** portable DVD player for 400 bucks less than an Ipad?

HI Jeffrey and welcome...
Make certain the time and date are correct on your PC.
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Make sure you are running the latest version of iTunes. http://www.apple.com/itunes/download/
Check the Firewall.
From the Start menu, choose Control Panel.
If the Control Panel is in Classic View, skip to step 4.
On Windows 7 and Vista, click Security; on Windows XP, click Security Center.
Click Windows Firewall.
On Windows 7 and Vista, click Change Settings; if asked for permission by Windows, click Continue; make sure the “Block all incoming connections” option is *not selected.*
Click the Exceptions tab.
Check the iTunes box.
Click OK.
You can report problems to Apple via the iTunes store. Launch iTunes. Select iTunes Store on the left. On the right side of that window select your account name. In the next window click: Purchase History then click: Report a Problem.
More support options here: http://www.apple.com/support/ipad/contact/
Carolyn

Apple TV (v2) and movie rentals - my experiences, for what it's worth...

I’ve been reading a lot of posts over the past couple of days about problems streaming rented movies, and thought i’d share my experiences as i’ve had a couple of days of head scratching and frustration trying to watch one of my own:
I unwrapped an Apple TV v2 at the weekend, which was a gift form a friend, and tried it out by renting a movie. This was yesterday:
Now I’m a Virgin media customer in the UK, with 10MB broadband (wired), which I figured would be fast enough to easily stream HD video - and sure enough my rental started up and played fine. For about 30 mins...
After this it froze, and gave me the dreaded ‘loading’ dialogue, which showed 7 hours as my wait, and it got longer as the day went on - not shorter.
I gave up, and decided to come back to it later, which of course was a foolish move, as everything that had been buffered was erased and i was back at square one.
I then tried again today and had the exact same problem. After turning on, and being pleasantly surprised to see that my HD rental began streaming perfectly with almost no delay, I was again kicked off after about half an hour.
So i decided to look at my ISP’s terms and conditions, and sure enough there are cap’s on my data traffic of 1.5gb during the day, and 750mb in the evening (until 9pm). Exceed either of these and your traffic speed is cut back by 75% for 5 hours.
So i did some digging, and found that the average HD movie file size is about 4gb. This means that it’s impossible for me to stream and watch a film in one sitting, as i’ll never have enough uncapped bandwidth to stream the whole movie in one hit.
Now some folks have talked about getting ahead of the game, and beginning a download ahead of time (like first thing in the morning) so that by the evening a film is waiting for you no matter how long the download time. But even if this works, you run the risk of losing the buffered file by hitting the wrong button on your apple remote. This to me is unacceptable.
So lets drill down to the details here:
Problem 1: the manner Apple TV v2 stores video. I’m no technical expert, but understand that the latest Apple TV has no hard drive - rather an 8GB flash drive. This would be enough to download and store an HD movie as a semi-permanent file, but Apple TV v2 doesn’t do this - it just uses it as a streaming buffer, which is cleared out periodically, and is easy to accidentally lose.
Problem 2: my ISP just won’t allow the amount of data transfer required to stream an HD movie without capping my download speed. Not between 9am and 9pm anyway (i’m going to see if i can stream the end of my film later without the beggars cutting me off).
Problem 2a (more of a gripe): Apple TV doesn’t warn you that the file you’re about to stream when you rent a movie will very likely trigger your ISP’s bandwidth throttling policy. It might be in their small print, but it should be there in big letters at the point of sale, just before you hit ‘buy’.
The Solution: There isn’t a satisfactory one for me really. I don’t imagine I’ll be renting any more movies directly from Apple TV. It’s too pricey to take the risk that I won’t be able to watch it, so back to DVD for me.
Now I could rent or buy through iTunes, and then stream to Apple TV, as at least I’d have a ‘hard copy’ of the movie on my MacBook and would be safe in the knowledge that once i had downloaded the file i could watch it from start to finish without interruption - but this is also less than ideal. I can’t get HD movies from iTunes, i’d have to go through the ‘planning ahead’ phase of starting downloading early in the day, and there’s still no guarantee it wouldn’t trigger the bandwidth throttling if it was a long movie.
The only other solution would be to max out my broadband package, although currently the most expensive package (which costs double what i pay now) still had a 3.5gb cap, so could kick me off just as i’m near the end of the film. Plus, i don’t watch that many films to make the expense worthwhile.
To wrap up...
If you’re on a decent broadband connection that in theory should be able to handle HD streaming then check your ISP’s regs regarding throttling. Even with throttling on, YouTube, iPlayer and other similar sites still worked for me, as they’ll happily cope with reduced transfer speeds. Apple movie rentals won’t. This might explain why some can use these services perfectly at the same time as being unable to view their rental.
If you’re an occasional film watcher in a similar position to me, don’t bother with movie rentals. Unless you’re on an uncapped, unthrottled broadband package it’s unlikely you’ll be able to stream an HD movie in one hit due to the file size.
Back to Blockbuster Video for me i’m afraid. At least until we get NetFlix in the UK
Hope you have more luck than I did,
McGinty

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

Movie rental refund

I just purchased my first ever movie rental on iTunes and am MASSIVELY disappointed. My wife had never seen Back To The Future (I know! Where has she been!) so I paid the £3.49 and rented it for the night so we could watch it on our 42" plasma as we do with all the other films I download from other sources.
After waiting 45 mins for it to download, we played the first three seconds of the Universal logo before being told "you cannot play protected movies on this display" - this was the iPad error by the way NOT the plasma. The plasma is just a display and doesn't have a computer attached, any error messages were displayed on the iPad. Why can't I watch the film on the display I want to? If I had known this I would NEVER have paid and downloaded the movie.
How can I get my money back on this rental as I certainly am not going to show my wife her first Back To The Future experience on a tiny iPad screen!
If I can't get my money back then fair enough, good luck Apple, for the sake of £3.49 you have just lost a customer forever.

No. Once you accept the conditions to pay for the movie the that is it.

Verizon Customer Service?

Verizon Customer Service?
A Verizon Supervisor just told me on 1/08/2011 and I quote: “ You can't expect first class service if your only paying for coach.” and So
I'm writing this to express my dissatisfaction with Verizon home phone and internet service, as my only recourse since I live in an area where they are the only option for this type service. My hopes are that if enough people know the kind of service that is being provided or not provided as the case my be, and of the attitude of the supervisor that I had the misfortune of contacting, That Maybe, just maybe there will be some sort of change and We can get some kind of service? Even in coach.
First I like to let everyone know that this is not a one-time problem our service has been out 5 times in the matter of a year and a half and each time we have call for service it has been handled pretty much the same way. We pay for Life line phone service and DSL high speed internet when it is working I have no complaints the problem is when you need a trouble call, our Life line phone service was out for 10 days before a local repair tech was even contacted, he was just here and fixed the problem at the box down the street in less than 10 min he also let us know that he had been available thee entire week and was not busy he just wasn't informed that there was a problem. We called the problem with the phone in on New Years day and didn't expect anyone out then, but was told that some would be out on the 4th between 8am and 11am, well that did not happen and we waited all day before calling again. That night I call the toll free number again and was inform that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8am and 11am at 1:30pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7pm that night. At 6:55pm I called with a friends cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yep between 8am and 11am she also told me that she personally would follow up on the problem. Next day 8 to 11 came and went and no phone service at 1pm I called again and asked to speak with a supervisor I was placed on hold for close to an hour and when the supervisor did pickup I explained the problem and also inform him that along with being a life line it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan my service would have been repaired by now, and “ You can't expect first class service if your only paying for coach.” but would try to get someone out before 7pm or the next morning (Sunday) did not believe it but after that I did not call anymore the service was fixed at 2pm on Monday the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treats it's customers.
Thank you,
D mad in Lottsville, Pa.

Dear ANYBODY at VERIZON who ACTUALLY Cares!
I also agree that the customer service or I should extreme lack there of is your main problem. I just got off the phone with a Melissa {edited for privacy}who is a Sales Associate in Virginia. Her title is consultant. I have had so many problems with Verizon since I moved into my new home last July that I can't even count anymore the amount of times I have had to call and argue with them. They are never willing to just fix anything or help the consumer. It's always our fault or we need to call this department that's not there problem, it's a different department etc. I am so sick of this. I had my service go out probably close to a year ago and they had to come out and replace the line. I was told a temporary line was being installed and a week later they would be back to bury the line. Well they NEVER came back. I have called several times and nothing gets done. Plus I have had SOOOO many problems with my bill its like a child is handling it. When I moved I was suppose to have service transferred. It wasn't. The guy who had no clue what he was doing that worked for Verizon didn't transfer me he set up and brand new account all together. I even questioned him a few times about why he needed my social security number etc and told him I wasn't getting a new account that I was just transferring service. He said that he understands but that this is part of that transfer. I didn't understand that but then I don't work at Verizon(probably have more brain cells than are required for them) so I let it go. I later find out that I have two accounts open. So I owe this outrageous amount of money. I call back and get the run around. Eventually after several hours on the phone and several weeks of back and forth and research and after I called them again! I get it figured out, OR SO I THOUGHT! So my new bill arrives and there is a huge like $350 early termination fee. Are you kidding me??? Hello I just went over this a billion times I didn't cancel your stupid service I transferred it and because the wonderful associate working for them couldn't successfully do his job, well I was suffering for it. So then I had to call to get that HUGE fee removed that I should have never been charged. WEll this took SEVERAL MONTHS to get worked out. Finally after spending countless hours on the phone and hold and being transferred and going back and forth a Supervisor agrees to take care of this and apologizes etc. Well my account apparently was placed on hold. So a few months goes by and I get no bill. I figure OK it's probably because I have a huge credit now so I don't have a bill. Well I called anyways. I was told my account is in a hold or suspended status in their system in review and that a c credit should be issued soon but it can take up to something crazy like 8-10 weeks to get resolved. I explain that I am worried because if there is a bill after all this time I don't want to one day get a huge bill in the mail. The said that I actually had a credit and that adjustments were being made to my account so there was no need to worry. Well about a month or 2 after that BAM a huge almost $500 bill shows up. SO have to call back fight with them some more and tell them what happened but at the end of the day I am still responsible for the bill as I have had the service the tell me so I still need to pay for it even though I tried dto do that ALL ALONG! So I have to come up with almost $500 plus the new months bill is getting ready to go out. Well I didn't have that kind of money right then. So I had to take my time and pay it over several months plus the new bills that were coming in on top of that each month as well. So NOTHING and I mean NOTHING but problems. Then my service gets shut off after I already called and talk to them and made and online payment. So of course it's after hours and I can't get a hold of anyone to actually talk to. Well I say screw and just make a payment to get it restored. WEll that also doesn't go smooth. Why would it right? So I spend about 2 hours trying to make a payment and restore service. I mean they shut my phone off so I can't call anyone except the number to restore service except that number does me no good because nobody is there because the office is closed. SO I try to pay online. Should be easy right? Nope go through a bunch of crap to do that and finally submit payment and get a message that my payment is unable to be applied to my account please call customer service to proceed. Well customer service is CLOSED! At this point I just can't even take it I am about to SCREAM! SOOO I finally just get back on the phone pay through the automated system where I have to receive an additional fee for paying but at this point I am so frustrated I don't care anymore(sad huh) THe next day I find out they processed my payment twice! Of course they did! Then getting the money returned and the extra fee I had to pay for paying it a second time when there system told me it wasn't paid but then they took my money anyway well that couldn't be refunded because that wasn't their fee. That's a 3rd party fee! OF COURSE IT IS! So NOTHING but problems. SO I am trying to play catch up as usual. It's also Christmas time and I try to go on today to pay my bill. I notice my new bill just billed a week ago is almost $190. Are you kidding me? So I find a $30 fee. I call and the fee is for them shutting my service off. $30 for you to click a button and turn in back on?? Talk about being robbed! So I talk to this Melissa {edited for privacy}and try to explain my frustration etc and ask to get the fee removed. Well she takes it upon her self to not remove it. It's her judgment call and because I have a balance at the time she won't do it. She can remove it but she WONT remove it because I have a balance! GIVE ME A BREAK! All that they have done to me and put me through and they can't remove it because I have a balance? Yea I am so over Verizon and switching services ASAP NOW! THANK YOU MELISSA {edited for privacy}FOR SUCH WONDERFUL CUSTOMER SERVICE TODAY! WAY TO MAKE YOUR CONSUMERS HAPPY AND KEEP LOYAL CUSTOMERS COMING BACK! A+ on driving them away!
Simply put. Verizon is just out to get your money. THey don't care about thier customers and when they screw up we have to just suck it up and deal with it. We make a mistake and again we have to deal with it. I have never had my service turned off. The one time I do they can't remove the HUGE $30 restore fee! The service is restored electronically and you have to wait 4+ hours and they still charge you $30! Seriously give your customers some respect even a little would be nice! After all I been through I don't think them reversing that huge $30 fee would of killed them.

Movie Rentals / Purchased TV Shows no longer play on iTunes

Playing movie rentals and purchased TV shows have been working just fine on iTunes until a few days ago when I attempted to watch a movie rental, a pop-up warning came on and I pressed OK too quickly to fully read it. It said something about being incompatible. Unfortunately, since the error, I'm unable to watch the movie or any of the purchased TV shows on my MacBook Pro. All I get is a black screen with nothing happening after repeatedly pressing the Play button. I've tried to delete and re-download the TV shows, and iTunes Support has had me delete the movie and TV shows and re-download them. Still getting the black screen. Can anyone help??

The lack of a purchase date, although I am not quite sure why it happens, does not in itself prevent the track from being authorized and played. However, since the account name is correct and they have disappeared from your purchase history, something may have been corrupted.
Unless someone here has a better idea, you should take it up with iTunes Customer Service.

Value of the goods movement is negative:

Hi All,
We are posting GR for Import PO.
MIRO for custom has been already done.
But at the time of posting GR, system is throwing following error.
Value of the goods movement is negative:
Message no. M7301
Pls guide.
We are not working with subcontracting process. its a normal raw material purchase.
Regards
Edited by: sapsarang on Jan 21, 2011 5:44 AM

Can you please share the solution ...

Value of the goods movement is negative in GR

Dear all,
While preparing GR for an imports sch agmnt we are receiving an error message "Value of the goods movement is negative".
System is giving the diagnosis of the error message are "Sub-contracting by-product value is higher than GR value" & "Delivery cost is negative".
But our case is an imports GR and we have prepared GR for same sch agmnt on last month also.
Pl send us your valuable suggestions to resolve this issue. (What are all the other factors to cause this type of error)
Regards,
M.Sarathi

Hi
Check the following
1) In Scheduling agreement additional data for that line in ME32l, check for field Pr.date.cat. It should not be 5. If it is 5 and the price validity falls below GR date then you get this errror.
2)If you get that Pr.date.cat field in display mode, remove time dependent condition tick from document type config. then it will allow you to change.
Hope your problem will be solved. If not please revert back
Regards
Antony

I will NEVER be a Verizon customer again!

Let this serve as a warning to anyone who doesn't want their money "held hostage" by this company.
I was a VERY HAPPY Verizon customer for years. I had Verizon wireless, Fios TV and Internet, and when I had a landline phone, it was Verizon as well. Their tech support staff was great for me (when I had issues), and the tech's that came to the house to do installation were very friendly.
THEN, in August, my contract was up, and I was also planning to move. I planned to take my Verizon services with me, but I then found out that my roommate already had Fios. So I cancelled my Fios service, expressed to the agent on the phone that I had been a very happy customer, but my new roommate had Fios, so we didn't need two accounts, and that I would be extremely likely to get Verizon service again in the future, because I enjoyed them so much.
My Fios was disconnected 6 days into a billing cycle (as arranged), and this is where the trouble began. I was told when I disconnected "you will received a pro-rated bill this month", I was assured I would be charged for the 6 days. Instead, a couple weeks later, I get a bill for the FULL amount of a month's service.
Of course, I contacted customer service. This online agent tells me that I was charged for the full amount because I was billed before the disconnect date. She said that I had to pay for the full amount OR I would be charged late fees. And then "next month you will receive a refund". Now, this is a ridiculous method of billing to begin with, let's just say that. But in the end, I agreed to it. (For the record, I went back and forth with this very rude and condescending "service agent" for awhile before finally giving up on anything satisfactory happening)
So, I wait until this month... anticipating my refund. I get my "memo bill", and there is a credit to my verizon account. So I asked an online agent again "how do I get this credit refunded to my account?" She sends me a copy and paste response (as usual, and I'm sure their trained to do so) about my final bill, etc. So I tell her "I just got my final bill, and it has a credit on it, I want to know if I can get the credit sent to my debit account", her response "it has to say final".
The take home from this second conversation: I conversed for a few minutes with an individual who sent me copy and paste responses, and then sent me rude condescending messages as if I couldn't read. OBVIOUSLY, if you say something to someone, and they have questions, it is because they want clarification, and some kind of help, not for you to say the same thing over again and then be rude about it. And, the kicker, they will send your refund (when they feel like it) electronically to your bank account if you have one on file... otherwise, you have to wait 60 more days for them to mail you a check. AFTER you receive whatever they deem to actually be your "final bill".
Clearly, the online assistants are a waste of time. And worse than that, the billing methods of this company are completely screwed up.
As long as there are other options out there for TV and internet, I won't be a Verizon customer. I honestly think I would sooner sign a contract with Comcast than sign with Verizon again.
Current customers: If you're planning on severing ties with Verizon, ever: be warned that it is going to be a 3-4 month process, just like trying to get rid of a really clingy ex-girlfriend.

Take this up with the BBB. As that is a completely unacceptable way to do business.

"Dear Valued Verizon Customer" - Bogus Movie Rental

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