Movie rental has no sound or picture just gray screen

Anyone find a solution to this? I cant figure this out and have tried everything

I experienced similar issues with movie rentals. The movies downloaded successfully, but when I attempt to play them on my PC, all I get is a black screen, no audio, nothing. Never received any type of error messages. I can however still play some previously "purchased" movies from my library (prior to me upgrading to v. 8.2.0.2). Before this upgrade I also had never had any problems with movies. Based on several other postings I have seen, it definitely appears to be a software/itunes upgrade issue and not our individual PCs with the problem. I wrote to customer/tech support about my problem, this was their response,(and none of their suggestions fixed my issue so I still can not watch movies).
Also, still waiting on iTunes to offer a refund for the movies I purchased since I never viewed any of them..........still waiting.
**Dear Customer,
**I understand you rented several movies but they display with a blank screen when you try to play them on your computer. I can see how this may be upsetting for you and I apologize for any inconvience this has caused you. My name is Mellissa and I am happy to assist you today.**
**This article often helps customers who are having video playback performance issues:**
**Troubleshooting iTunes for Windows XP and 2000 video playback performance**
*issues*
**http://support.apple.com/kb/TS1386**
**If your computer meets the requirements yet video playback is not satisfactory, here are some things that might improve the quality:**
**1) Make sure you are using the latest version of iTunes for Windows, which comes with QuickTime. They are available free of charge here:**
**http://www.apple.com/itunes/download**
**(Note that installing the latest version of iTunes will not affect your library or any items in your account waiting to be downloaded.)**
**2) Quit as many other open applications as you can before playing videos in iTunes.**
**3) Wait for all iTunes Store purchases to finish downloading before playing videos.**
**4) Use this article to guide you through updating your PC's drivers:**
**Updating the drivers on your Windows PC**
**http://support.apple.com/kb/HT1768**
**5) Disable all non-Microsoft startup programs and services by following the steps in the appropriate article below:**
**Using MSCONFIG to troubleshoot conflicts in Windows XP**
**http://support.apple.com/kb/HT1275**
**6) If the video's audio track is not satisfactory, follow the troubleshooting steps in this article:**
**iTunes and QuickTime for Windows: Songs and other audio don't play correctly**
**http://support.apple.com/kb/TS1362**
**Shonda, I hope that the information I have provided you with today was help full. If you have any further questions regarding this issue please feel free to reply back to this email. Thank you for being a part of The Apple Family.**
**Have a great day,**
*Mellissa*
**iTunes Store Customer Support,**
**Please note my hours are Tuesday, Thursday and Friday 8:00AM to 4:30PM (EST)**
**Thank you for allowing me they opportunity to assist you. You may receive an AppleCare Survey email; any feed back you provide would be greatly appreciated.**

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My ipad has a message saying a movie rental has expired and i cant remove it so am unable to use my ipad. can anyone help?

Hi
My ipad has a message saying a movie rental has expired and I cant remove it, so am unable to use it. Can anyone help?

Hi there, this problem has probably been resolved now, but I must say that I came across these posts today as I had the same problem, my old e mail kept popping up, but all sorted now! Old Apps are not tied to the old Apple ID, honestly!
Rudegar is so right, all you do is go the SETTINGS/iTunes & App Store, then select `Apple ID` `Sign Out` then you get the chance to enter your new ID, and it worked a treat!
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PS you`ll need to again verify bank details

Apple TV rental has corrupted sound

I just rented a movie on my apple tv. It downloaded and the image is perfect but the sound is corrupted and garbled. It can't be watched. Any idea what I can do?

Try the 'report a problem' link from your purchase history to contact iTunes Support : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
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Open the file with QuickTime Player and then open the Movie Inspector window to tell us more about the file.

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I recently attempted to rent a movie from itunes and the error message i received was that therer was an error with the download. If I delete the download and try again, I have to re-rent it. I did and I keep getting the error becausse it still shows as an active download that I cannot download. I need to know how I can remove the download from my queue and get my money back for the failed purchase. Everytime I attempt to report a problem from the email receipt, I get redirected and get an error that it cannot connect to itunes store.

the error message i received was that therer was an error with the download.
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Welcome to Apple Discussions!
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Hey man,
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I waited for the download to complete and now when I play the movie there is no sound!!
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I have sound everywhere else on the PC including the music in iTunes. Only the movie playback has no sound.
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This is a very poor experience renting movies through iTunes.
I can't find a way to subscrive to answere to this question without subscribing to email alerts fot every post in this forum.

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Thanks for the replies.
Of course I knew that a Factory Restore would wipe everything - but having already run a 'diagnostics' (which found no problems), tried restarting the Apple TV, I couldn't see any other way of getting it working again (I've also had regular problems with having no image on screen when waking the Apple TV, so I was overdue trying a Factory Restore to see if it would fix it).
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I got a reply in another thread which solved the problem on my iPhone 3G. Here is the advice that worked for me:
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Reinstall OS X without erasing the drive
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Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

Movie rental has no sound or picture just gray screen

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