Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?
Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?
Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter
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I'm using Maverick 10.9.3 and I'm having issues with my Adobe Cloud, I tried updating InDesign yesterday and it didn't work saying that my InDesign program was still open even though it was closed.
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If it was installed as a Firefox extension you can try to '''Remove''' it in Firefox '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Extensions'''.
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[https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons Disabling/removing add-ons]
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Please check the KB : http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html
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Kindly refer: Error "Failed to Install" Creative Cloud Desktop application
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