HP Officejet Pro L7590 (L7555) has legal size flatbed but won't scan legal size documents - WHY?

HP Officejet Pro L7590 (L7555) has legal size flatbed but won't scan legal size documents - WHY? Scanning to a Macbook Pro osx (10.6)

Hey there. What application are using to scan? Have you tried using a different application like Preview or Image Capture?
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HP officejet Pro L7590 Prints 1/2 of the text line on several lines of document

I got an email for diagnosing the printer and I was prompted to install updated drivers and I did that and now when I print the test page I get several lines of text that only prints the top or bottom 1/2 of the letters across the page, I Printed a self test diagnostic Page and it printed everything in pink but it did not print 1/2 letters across the page like the test page,Then I printed a Print quality page and it did the same as the test page and it did the same as the test page, then I tried to calibrate the line feed thinking that may correct the problem but did not, What what can I do ????
Irven
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Hi mmcmret8,
Thank you for your reply! It is possible the printheads might need to be changed, at this point I would recommend to please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best regards!
RnRMusicMan
I work on behalf of HP
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Unable to install Officejet Pro L7590 print driver in Windows 8.1

I have lost days of time trying to get my OfficeJet Pro L7590 to print properly and otherwise operate in a stable manner. My computer is a new Dell XPS8700 running Windows 8, upgraded to Windows 8.1 via the "Store" app after purchase. My problems started soon after the 8.1 update.
The primary problem symptom is the printing of about a half page of text fine, then the printer spits the page out and prints several more pages of mostly blank paper with random symbols around a top or side edge. This occurs regardless of the program doing the printing, i.e., MS Word, Excel, Acrobat, etc.
I have run the Printing Doctor program many times which doesn't fix anything, despite its claims to the contrary (more below).
I have been on this forum many times and tried multiple instances of uninstall/reinstall without success. The HP Installer may make it through the whole installation process but unstable performance of the printer is the outcome. Uninstalling the printer software using HP's uninstaller ALWAYS crashes before it can finish uninstalling. I get a message of "HP Installer Uninstaller has stopped working". I would attach a screenshot here but I does not seem an option in this window.
I have run multiple versions of HP's scrubber programs which also crash by level 2 with same message. I still ran L4 regardless but that crashes, too. That's the constant of every uninstallation or scrubbing effort using HP's programs: a crash without an error message given beyond the "HP Installer Uninstaller has stopped working".
I run the Printer/Scanner Doctor tool when the software was malfunctioning and it always finds a Print Spooler problem, "fixes" it but the problem remains. This posting is coming after the "Doctor" tool told me to uninstall the program. HP's uninstaller crashed, as usual, but the I was told to use Windows Add/Remove programs to finish the job. I did. I have not tried to install the program again and am becoming close to 'Refreshing' my entire Windows program, which will require reinstalling and updating Windows and every program I use - which will take days. I hope to avoid that step.
Dell's hardware analysis utility tells me everything hardware is great!
I truly believe HP's software IS THE PROBLEM and would love to figure this out. The printer has always worked great - until the Windows 8.1 update. The scanner will work fine (usually) after I reinstall the software. I used the printer before on my prior computer running Windows 7 with no trouble.
Going into today's crash info, via Event Viewer, I have this message from the error log:
Application 'C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe' (pid 3960) cannot be restarted - Application SID does not match Conductor SID..
And this error occurred just after:
Faulting application name: svchost.exe, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53087867
Exception code: 0xc0000005
Fault offset: 0x0000000000005fc4
Faulting process id: 0x1284
Faulting application start time: 0x01cfe34585c8f1c4
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
Report Id: a118ba71-4ff5-11e4-bea6-34238711e0a0
Faulting package full name:
Faulting package-relative application ID:
There was an earlier - about 30 minutes earlier - warning saying:
The application (HP Solution Center, from vendor Hewlett-Packard) has the following problem: To function properly, HP Solution Center must be reinstalled after you upgrade Windows.
I have reinstalled it many times. I have used HP's installation & uninstallation utilities, including the Installation failure utility, none of which install the program properly, CERTAINLY not well enough that I can EVER uninstall it without a crashed uninstallation per description above...
I think I have reviewed and tried every "canned" HP quick solution, and not so quick solution, on this forum.
Comments?
Richard_L

Added Info for original posting:
Windows 8.1 64 bit OS. Dell box shipped with Windows 8 and upgraded to 8.1 via the Windows store. As stated in original post, computer is Dell XPS 8700, I7 cpu with 16 gbs of RAM.
Happy to answer any more specific questions.
Richard

HP Officejet Pro L7590 won't print correctly after it sits a few days

I have a HP Officejet Pro L7590 All In One. It all of a sudden will not print correctly after it sits a few days. I purchased a new black/yellow printhead recently and it did print well for about a week. If it sits a few days, it acts up again. All I have to do to fix it is take out the yellow/black printhead clean with sterile water on a q tip the printhead, put it back in, and walla it prints again until the next time I want to use the printer, and the same thing again. Today I printed out some pictures after not using the printer for 5 days, the pics had large vertical stripes in them, the stripes have colors in them. I cleaned the printhead and it worked perfectly. Any ideas. I have replaced the black cartride, and the yellow recently.
thanks for your input

Hello pcmtgrl
Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
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HP Officejet Pro L7590 Printer - HP Solution Center does not work

I am not able to get the Solution Center suite to work because the installation has an error. I am using Windows 7 Home Premium. The printer I am installing is the HP Officejet Pro L7590.
If I go to Devices and Printers and add the printer. The driver Windows 7 driver would work, it would detect the printer and the test page and everything would be fine.
However, if I install using the software provided by HP for the L7590 it would result in an error and it would not work.
The failed driver installation is only from installing the full bundle software provided by HP, if by itself through Windows 7 it would be fine.
Because of the failed installation using HP software the HP solution center does not work.
In Devices and Printers, the printer has the yellow exclamation point requiring troubleshooting, I click on troubleshoot and no device drivers were found. In addition, I could not remove the printer. Before installing the HP software, I could successfully install the printer and there would be a green checkmark, and there would be an option to remove the printer. This leads me to believe HP has a faulty software bug that is causing the error.
I am suppose to use the HP add a printer shortcut that populated on my desktop after installing the software, the first time it would show the failure to successfully install the driver, afterwards it would not even detect my printer if it is plugged in. If I remove the usb and reinsert it, the Windows would just show the failed driver. I repeat, it failed after I install the software, it works fine without. The primary reason I want the software is to use the scanning feature.

Hello NickRT, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having software installation issues. i would like to try and assist you.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would reinstalling the HP Officejet Pro Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Problems with installing HP OfficeJet Pro L7590 driver All-in-One

Hello HP team.
Having problem with installing driver for HP Officejet pro L7590.
Starting the process the process bar goes to the end 100% and then disappear.
After that nothing happens.
Rebooting doesn't help.
Windows 7-64

Thanks for getting back to me!
Lets try some more steps:
Uninstall, level 3 for HP PC or level 4 for non-HP PC.
1. Click Start and type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC
6. When the uninstall has completed restart the computer
Try to install again using the HP Printer Install Wizard for Windows
Let me know how this goes please
R a i n b o w 7000I work on behalf of HP
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HP Device Not Found Error when trying to print or scan wireless- HP Officejet Pro L7590

Have had HP Officejet Pro L7590 All-In-One Printer for years. Always worked fine and I had no issues printing via wireless connection. Several months ago.. Possibly after a Windows 8 update. From Windows 8 to Windows 8.1 I have not been able to use the printers wireless feature. When I try to print or scan it shows the printer as offline. Also get an error message that tells me "HP Imaging device is not found". I can still print when connected to USB. Cannot scan or use features of the HP software suite. I have tried several times to correct. Reloading the software and drivers several times, but no success. I just tried again and was able to print the test page wireless, so got all excited and thought I fixed it. Then tried to print something and got the same error message I have seen in the past. I have talked to certain supports saying that it may be a firewall setting within Windows. Any other suggestions? Thanks

Hi @rfjones002,
Welcome to the HP Support Forums! I see you are not able to print or scan wirelessly to your HP Officejet L7590 and your computer running the Windows 8.1 Operating system. You get a 'Printer offline' or 'HP Imaging device not found' errors.
I would like you to start with the steps listed below:
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstall the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /unregister
and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /regserver
and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayerflashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
- Image source
Now you can go ahead and download and install the software here >
HP Officejet Pro Full Feature Software and Driver
If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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Hp officejet pro L7590 all-in-one printers - 'door open' message

We have a 1 and 1/2 year old HP Officejet Pro L7590 all-in-one . "Door Open" message would not go away even if all the doors are intact, or after we shut it down and turn it back on after 60 seconds. We could not print, fax nor copy. We talked to HP customer service which no longer support this series. How can we bring our printer back to work?

There are at least three interlock switches that can cause this error. One is on the door that covers the ink cartridges, one is on the top lid (covering the "guts" of the printer) you lift up to service the printheads and the third is on the back duplexer; if you don't have a duplexer, there should be a cover in place. You'll need to check all three to be sure they're in working order.
I know the door covering the ink cartridges has a tendency to break off the little tab that keeps the door closed so that would be the first one I'd check. The top lid that covers the "guts" of the printer also has a small tab that goes into a hole that activates an interlock switch. If that tab is broken off, the switch does not get closed, giving you the error message you see. I've seen this broken off also, usually from closing the cover when misaligned with the receiving hole. If this one is missing, you can ball up a small piece of paper and shove it in the hole to activate the interlock switch.
The 7590 is a great printer. Much better built than the newer models and cheap to operate, IMO. Hope you can get it working again.

HP OfficeJet Pro L7590 want to use wireless

I have a HP OfficeJet Pro L7590 (all-in-one) want to use it wireless.
I have an Apple Macbook laptop (mine), and an IBM thinkpad laptop (from my company that I keep with me).
How can I use the all-in-one wireless with both laptops - what equipment do I need and where can I find it?
Thanks
Judy Uridge
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View Solution.

You need to have wireless router if you want to connect both wirelessly. The printer has no built in wireless radio so you need to connect it to the wireless router using a LAN cable. And before you can do this, you need to setup your own network first. You need to call your router manufacture or your ISP to setup your own wireless setup network.
For addtional information on setting the printer up on the network, you might find this link useful.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00750079&lc=en&dlc=en&cc=us&lang=en&rule=459&pr...
Please click on KUDOS if you find my solution helpful.

HP Officejet Pro L7590 to be "AirPrint" enabled

How do i configure my HP Officejet Pro L7590 to be "AirPrint" enabled so my iPad will print to it? Using Windows XP on laptop

The L7590 does not have the ability to set up a customized email address, because it does not have web services (including ePrint) built in.
However, the printer does support using the HP ePrint mobile app which allows one to print from a mobile device using the app to a printer on the same network. Thus, if the L7590 is on the same network (ethernet/wireless) as the mobile device and the device has the HP ePrint mobile app, then one should be able to print through this manner.
For more information see the document located here.
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I am not an HP employee.

Officejet pro L7590 software/machine install procedure test

Just going to list a procedure I used to hook up an Officejet pro L7590 to my windows 7computer.
I need someone to try this out and tell me if it worked for them ( it worked for both of my computers ).
1...
- uninstall the printer if installed and use the HP unistall to remove the software.
- Reboot to complete the uninstall.
2...
- Download and install CCleaner and run it to repair registry issues.
3...
- Download and run "Windows Installer cleanup utility"
- "If you have the program installed, open it in Start - All Programs - Windows Install Cleanup. It then opens up and you should see a list of many program name. Please have a look there if you find the following entries "32/64 bit HP Cio installer", "bpd_scan", "scan". If you find this, please select the program and press the "remove"."
- Restart computer.
4...
- Search the computer C drive program files for the folder HP, look inside and if it has the folders marked CIO, Digital Imaging and software updater, then go back to the HP folder and delete it.
5...
- Load newest version of HP software
- at the review installation options box - click on "select software" then uncheck everything except for the top two and OCR then click on OK then Next.
- When the connect device now window opens check the box that says "unable to connect now" and hit next and then look for the install shortcut on desktop and make sure its checked then hit finish.
6...
- Restart computer
7...
- Use the desktop HP short cut "install new device".
- use USB connect and hit next
- When connect device now appears use the "connect using USB cable"
-Hit finish button
- Cancel the register product now window.
- Cancel the registration now window
-at the end of device install use "print test page" to confiem install
- NOW install more software using the button that says " More software "
-then press the "more" button and select the "Solutions center software "
-Click finish and exit.
8...
- Double click the HP Solutions desktop shortcut and test your new capabilities.
Please respond to tell me how it worked out ???
Thank you for testing.

Hi rvanwaning
You can use the cd or download the drivers and then plug the printer in when prompted to install the printer software. Here is a document for the different ways to install the printer.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02282602&tmp_task=useCategory&cc=us&dlc=en&lang...
I have included the drivers link for you to download.
Win7 32 bit drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79356-2&cc=us&dlc=en&lc=en&...
Win7 64 bit drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79356-2&cc=us&dlc=en&lc=en&...
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro L7590 will not print in black

I have an All in One Officejet Pro L7590. When I first got the printer 3 months ago, everything was printing perfectly. Now, out of nowhere, it will not print in black. It only prints in color. I have done all the aligning, printhead cleaning, changing cartridges, etc. I am at a loss as to what to do. Has anyone had this problem with this model? Can anyone help? Thank you.

Thank you so much for responding. After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also. The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them. I changed over to a laser jet. No printheads needed. And I have not had any problems so far. Just need to replace the ink cartridges when they run out. I have the HP Color LaserJet CP1518ni.

OfficeJet Pro L7590 - wireless printer issue

Hi,
I have a 2008 OfficeJet Pro L7590 printer. I'm just now trying to get my printer to print wirelessly and I'm having multiple issues. I lost the disk for installation, but downloaded the installation via hp.com/support
After installing it, I tried to connect it wireslessly. On the final step, it says "
Unable to communicate with your printer. Not all diagnostic tests could be performed. Check cable connections and then retry."
I've checked all my cords and everything and they are plugged in correctly! BUT here's the thing. When I go to my start menu, and click control pannel → network and then click on a tab, such as "Network and Sharing Center, Connect to a Netowk, or set up a connection or nework. The window absolutely freezes and I'm not able to click on it at all. Also, I don't see a wireless conection icon on the bottom bar, right corner. (not sure what that's called) All i see are two computer screens and a red X ontop of them (icon)
I really need to connect my printer wirelessly, so I can use my phone, ipads and ipod touches! Please help. I've spent so many hours trying to figure this out!
HP doesn't offer me anymore help because it's out of warrenty

Hello iAliciaa.
I understand you are trying to installing your Officejet L7590 and you are receiving a message indicating "unable to communicate
with your printer". Are you connecting this printer Ethernet or wireless?
Please follow this entire HP document if you are connecting your printer using an Ethernet connection: Printer Is Not Found During Installation.
I understand completely what you are talking about, but could you verify what type of Operating System you have?
Click on this website to find out: Windows.
Look forward to hear from you.
Ashley
I worked on behalf of HP.

HP Officejet Pro L7590 and Mac Yosemite 10.10 printing software

I just upgraded my Mac to a mew 2014 MacBook Pro with Retina and Yosemite 10.10.1.
I want to install my old HP Officejet Pro L7590. I have the printer connected by network cable to my Comcast network hub. There is a stable connection on both ends (lights are on). What software do I download to install the printer? Is it not available for Yosemite yet? Where is it located? I'm assuming its not available for Yosemite yet? I don't have the original software. Thanks.
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View Solution.

Hi @rustyblue,
Welcome to the HP Forums!
Currently there are no full feature software and drivers directly through HP for Mac OS X 10.10 for this particular printer model. However, after some searching I found this driver directly through Apple. HP Printer Drivers v3.0 for OS X.
If you need help with scanning without HP software, please see this post, Re: iMac OS X 10.9.3 Scan to iMac Driver for HP OfficeJet Pro 8500A A910a does not seem to exist, by my colleague @Sunshyn2005. Even though this post is for Mac OS X 10.9.3 and a different printer, these steps will work for your printer on 10.10 as well.
Hope this helps you get up and running, please let me know if you have any further issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro L7590 won't print correctly after it sits a few days Windows Vista USB connection

I have a HP Officejet Pro L7590 All In One. It all of a sudden will not print correctly after it sits a few days. I purchased a new black/yellow printhead recently and it did print well for about a week. If it sits a few days, it acts up again. All I have to do to fix it is take out the yellow/black printhead clean with sterile water on a q tip the printhead, put it back in, and walla it prints again until the next time I want to use the printer, and the same thing again. Today I printed out some pictures after not using the printer for 5 days, the pics had large vertical stripes in them, the stripes have colors in them. I cleaned the printhead and it worked perfectly. Any ideas. I have replaced the black cartride, and the yellow recently.
Thanks for any help

Rocky8,
This is a little outside our area of printing, but I'll try and help you the best I can. My question for you is the printer showing up under the USB menu in Parallels. If it's not showing up then you need to determine why the USB connection isn't showing up in your Parallels USB menu. This could be a couple of issues, but the one that I think might be happening is the version of the USB port your using. Can you verify that you're not connecting the printer via a USB 3.0 port. Try plugging into one of your other USB ports to see if the printer will show up in the parallels USB menu.
BT
Working for HP and here to help!

HP Officejet Pro L7590 (L7555) has legal size flatbed but won't scan legal size documents - WHY?

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