I cancelled my account and am still being charged every month on my credit card.

How do I get the charges stopped?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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    Hey !
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    You should then receive a confirmation email shortly after that.

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  • We paid the annual premium and are still being charged for the monthly.

    We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

    Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person.  This is the transcript:
    Adobe <[email protected]>
    Jan 9 (3 days ago)
    to Debi
    For additional help, reach us at http://helpx.adobe.com/contact.html 
    General Info
    Chat start time
    Jan 9, 2015 8:01:45 AM PST
    Chat end time
    Jan 9, 2015 8:28:01 AM PST
    Duration (actual chatting time)
    00:26:15
    Operator
    Sunil Kumar
    Chat Transcript
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    info: You are now chatting with Sunil Kumar.
    Sunil Kumar: Hello! Welcome to Adobe Customer Service.
    Sunil Kumar: Hi Debi.
    Sunil Kumar: One moment while look into the issue
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
    Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
    Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
    Sunil Kumar: Thank you for the information.
    Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
    Debi Smith: k
    Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
    Sunil Kumar: Okay.
    Sunil Kumar: Is there anything else I can help you with?
    Sunil Kumar: I'm sorry, did I lose you?
    Debi Smith: ARE YOU STILL THERE?
    Sunil Kumar: Yes. Sorry for the delay.
    Debi Smith: What is the status of the refund and the correction to my account?
    Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
    Sunil Kumar: Will that be helpful for you?
    Debi Smith: I have contact Adobe before about this and thought it was taken care of.
    Sunil Kumar: Thank you for your patience.
    Sunil Kumar: I  check and see that I need top  forward the case to our relevant team for the for the refund for the subscription.
    Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
    Sunil Kumar: Is that okay for you?
    Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
    Debi Smith: Will they email or call? I have to go now.
    Sunil Kumar: They'll email you.
    Sunil Kumar: Is there anything else I can help you with?
    Sunil Kumar: Are we still connected?
    Sunil Kumar: Since we have not heard from you for some time, we will now end this chat.  Please click to chat with us again if we can be of further assistance.
    Sunil Kumar: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

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  • Being charged every month way too much

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  • Still being charged after cancelling - HELP

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    Hey 
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    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    https://forums.adobe.com/thread/1703848
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