IPhone 6 trade-in "scam"-otion

Back on September 12, 2014, I pre-ordered an iPhone 6 and also signed up to do the trade-in promotion which offered a $200 promotional trade-in value for my iPhone 4s. My 4s was in good working condition -- turned on and off, screen working, no visible corrosion, no big damage, etc. Trade-in website gave an appraisal for $200. After I got my iPhone 6 on September 19, I removed all of my info from my iPhone 4s, reset it to factory, then shut it off, put it in the green bag / trade-in envelope, dropped it in the mail, and waited for my gift card.
Last night, October 7, 2014, I get an email from Verizon saying that my gift card was ready. It was for a total amount of ... $36. I was curious why, so went to the trade-in site to check my submission status, and it said:
Reason for adjustment: "Device does not power on".
Bullsh*t. As my usage logs from my Verizon Wireless bills prove, I was using that very same iPhone 4s to make and receive calls, send and receive data, etc., right up until the time I shut it down to be mailed to Verizon for trade-in. So, Verizon Wireless, where's the $164 that you owe me? If I had know Verizon was going to do this, I would have just sold my phone on eBay.
In any case, I'll be filing a complaint with the Better Business Bureau, as well as the Federal Trade Commission. I'm also getting read to transfer me and my other three family members to another other wireless carrier which has kindly offered to pay our ETFs.
I enjoyed being a Verizon Wireless customer right up until this incident with the iPhone 6 trade in. Sigh.

I got scammed too. Traded in an iPhone 4S. I followed instructions to delete data off my device via "Erase All Content and Settings" in Settings. I also turned off Find my iPhone, and made sure it was active for this phone using my icloud account online. In addition, I checked to make sure I was able to upgrade successfully to my new iPhone 6 AND checked my account online to see all active devices. My old iPhone 4S phone, that I sent to this Recycling Program, is not listed under my Activated Devices section in my account information. But in the Check Status area, it says my
Final Trade-In Value is now $36.00, with Adjustment Reason: Activation Lock not deactivated. YES, the Activation Lock WAS deactivated. What else was I supposed to do?
I wish we either went with a store trade-in to Gamestop, with cash on the spot; or switched to AT&T, like my sister wanted us to. I really hate Verizon.
Trade-in Information
Submission Date: 09/21/2014;
Device: A1387 iPhone 4S 16GB - Verizon;
Appraised Value: $200.00;
Final Trade-In Value $36.00;
Adjustment Reason: Activation Lock not deactivated.

Similar Messages

Verizon iphone trade-in scam!?

I was surprised and infuriated this morning to receive an email acknowledging the receipt of my iphone 5 (appraised for $200 per Verizon's survey questions), and that I would be receiving a credit for $36!!!??? When I checked the reason for this, it states that the "phone won't power on." THIS IS ABSURD. I used this phone up until the DAY I sent it back... I followed their instructions EXPLICITLY... I even charged the phone before sending it back. I took them WEEKS to acknowledge it was received and process it (no wonder it wouldn't turn on - battery is dead!), and now I am getting scammed out of the value of the phone? I immediately called the direct number for the trade-in department, where I was told I couldn't be assisted at that time, was told my complaint would be escalated and I should hear back within 7-10 business days. I was provided a contact email for support and emailed them immediately with the details of my complaint - haven't heard anything back. I am shocked by how this program is being handled... after reading other posts on line, it seems I am definitely not the only one. I am requesting a credit for the FULL amount the device was appraised for, since there are NO defects or issues with it OR for my device to be mailed back to me IMMEDIATELY. This has been a HORRIBLE experience and I have been a loyal customer for years... very disappointed.

happygojessie, It's surely not our intention to have you feel scammed in any way! Our Trade In http://bit.ly/GGnDDC team would be the best avenue to review the cause and provide details and options for the decrease in value for you appraised device. I'm glad that you were promised a contact back within 7 - 10 days. I'm confident this team will be able to fully resolve your concerns.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Is Verizon going to end up with a Class Action Lawsuit regarding the Trade-In Scam?

I notice I'm not the first to report this issue. In fact, after reading the horror stories in the community, I'm questioning if going with Verizon Wireless and/or using their online trade-in program was the right thing to do. I see so many other people experiencing the same nightmare, I figure it's just a matter of time until there's a Class Action Lawsuit against them regarding their Trade-in Scam of 2014.
I was lured to Verizon by their promotion of receiving $200 for my iPhone 4s. I pre-ordered my iPhone 6 online on 9/12. Following the check-out, I was given the option to complete the online trade-in program. My iPhone 4s was in perfect condition as it was kept in a LifeProof case since day 1. Being in that condition made it eligible for the full $200 trade-in value.
My iPhone 6 arrived on time. I transferred my data from the iPhone 4s to the iPhone 6. Then ensured the 'find my phone' feature was turned off, all passwords unlocked and factory reset completed. Then I fully charged the phone and turned it off prior to packing into the provided trade-in program materials/envelope.
I was a little concerned about the trade-in program materials/envelope. The envelope itself was nothing more than a padded envelope. It was a pre-printed business reply envelope. No tracking number other than a bar code with my submission id on it and then stamped with the word PROMO. I was hesitant to drop it in a mailbox so I took it right into my local post office. That was on 9/23.
I started checking the trade-in status a week later but the status was 'Not Received'. Another week later, same thing. Finally, I reached out to the trade-in program via email on 10/11. I received a 'canned' response back on 10/16 that I should wait 4-6 weeks for my gift card. That time period includes a 2-3 for inspection and processing from the date of receipt at the warehouse.
On 10/25, I reached out again to the trade in program via email. On 10/26, I received the very same response... word for word. I reached out again on 11/7 and they didn't even reply. I tried calling but got no where by phone. They claim they'll escalate the issue but I never hear back.
I really feel scammed out of $200 by using this online trade-in program. The guideline stipulated that I must use the supplied packing materials and envelope or the promotion amount would not be guaranteed; however, without tracking there is no way to know where the phone is.
Come on Verizon... you lured me in, now do the right thing and send me the $200 gift card I was promised.

I've gone through the same process as you've described with a different twist. They advised me that the screen on
my phone was cracked. They are sending me $36 instead of the Appraised Value of $200. I'm not an Attorney
but I would bet it would be an easy win over Verizon in a Class Action, because this whole process smells
bad. There must be tens of thousands of people getting ripped off and they're not all liars, which is what Verizon would have a judge believe. Contract or no contract, most states prohibit Agreements that would negate consumer protection
from fraudulent business practices.
Verizon may play hardball with it's disenchanted customers and there isn't much you can do as an individual.
This just happened with me on one phone and I'm waiting for news of a second phone that I sent at the same time.
In the meantime I will visit the Verizon Store and talk to the salesperson who sold me the two new iPhone 6's
and see what he can do. I will also contact my local Better Business Bureau office for their advice. If there's no satisfaction, I will keep the phones, stop paying my bill and get a new carrier. They can take me to court, but I will be there first in@ Small Claims Court. I'm retired so I have time to do this stuff, but most people can't, so the best bet is still a
good Lawyer with a Class Action Suit and lots of negative publicity in the papers and the internet.

In order to take advantage of the iPhone trade in, do I need to have met my upgrade eldigbility date, or do I just need to re-sign up for a new 2 year plan with the new iPhone 6?

In order to take advantage of the iPhone trade in, do I need to have met my upgrade eldigbility date, or do I just need to re-sign up for a new 2 year plan with the new iPhone 6?

thanks, a HUGE suggestion for you: Please add that to the restrictions of the trade-in details online, it mentions that nowhere and is VERY deceptive. Since at least 90% of 5c and 5s users are under a 2 year contract and both phones have been out just a year, there will be a majority of bitter customers who fell for the ad and will be taking advantage of the buy out options the other carriers are offering.

Is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

The trade in and getting new phone are 2 separate events.
You could trade in your iPhone for $200, but then you need a new phone. Since you are still under contract, even though you just sent in your IP4, you cannot get a reduced price iPhone 6. You would have to pay full price, minus the $200 from your trade in.
Bottom line, to do what your thinking, you need to have an upgrade available.

Old iPhone trade in for iPhone 6?

How do I go about the free iPhone 6 with old iPhone trade in? Do I do this in stores? Do I trade in my old one before I preorder? Do I wait until they are available in stores? Can anyone explain this whole process to me?

Thanks so much for asking! We knew this would be a hot topic. Don't trade in your phone before you get a new phone. We don't want you to be phoneless.
You can accomplish with with pre-orders as well as upgrading in the stores.
Beginning on 9/12, for a limited time, customers can trade-in an iPhone 4, 4s, 5, 5c, and 5s from any carrier with the purchase of a new iPhone 6 or iPhone 6 Plus and receive a $200 gift card (iPhone 4, 4s, 5, 5c) or $300 (iPhone 5s).
This can be done at the store or you can submit for the device trade in online at http://vz.to/17tYyaN.
It is imperative that you disable Find My iPhone http://vz.to/1wwKZbR prior to trading the phone in to us to ensure that you get the proper trade in amount.
The trade-in Apple iPhone must be in good working condition based on Verizon Device Recycling Program requirements:
• Phone can turn on and off.
• LCD screen is free of cracks and functioning correctly.
• Phone and connecting ports are free of visible corrosion and water damage.
• Battery is present.
• Phone and charging port are free of cracks and dents, and are not missing any pieces or chunks (not including cords or accessories).
• For iPhones running iOS 7 or higher, the Find My iPhone feature must be deactivated (turned off) before iPhone is traded in. -Tamara

IPhone Trade-In Promotion

A little over two weeks ago I signed up for the iPhone trade-in promotion and purchased a new iPhone 6 (as required). My iPhone 4S was "appraised" at $200 trade-in value. It is in mint condition.
I have been waiting for further instruction from Verizon regarding what to do with my 4S. Aren't I to receive some "return package", etc?
Thanks!
Bryan

Hello again, Bryan! Yes, you should be able to use your submission ID to get status. Try this link https://www.trade-in.vzw.com/status.php5#top and input your info. And I can certainly understand your desire to chat instead of call. Chat options are available through My Verizon Online (www.verizonwireless.com ) under the "Contact Us" link at the top right of the page.
Good luck!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Does anyone now when the iphone trade in program will start in the netherland

Does anyone now when the iphone trade in program will start in the netherland

No one here would know, as there is no one from Apple here.

IPhone 6 trade-in scam now locked into 2 year contract

Does anyone know were I can file an official complaint with Verizon? I can't believe the run around I'm getting with Verizon. I spoke to a customer service rep back on October 18th about the iPhone6 trade-in program. I was told that I qualify for the trade-in and that after signing up for a new 2-year contract they would initially charge me $200 for the new iPhone 6 but as long as I return my iPhone 6 by December 10th I would be given a Verizon credit of $200, I even asked during the conversation with customer service to verify that I would definitely be getting the $200 back in credit and she'd confirmed that.
Couple of weeks later I receive my new iPhone 6 but no return instructions or pre-printed label to return my iPhone 4. When I called customer service today they told me I missed the deadline by 3 days and that I don't qualify for the promo??? How can that be when I was guaranteed by the customer service rep that I did qualify and that there would be no issues. When I asked to speak to a supervisor and told him to check the recording of the phone conversation I had with customer service back on the 18th he told me that what customer service tells it's customers isn't legal binding and she was wrong to tell me I qualify for the promo. So because of her mis-information I know locked into a new 2-year contract that I can't get out of and I'm paying $200 for a phone that I thought would be free. I can't believe Verizon would treat their customers this way. Are they telling me that I can't trust anything a customer service rep tells me because it's not legally binding? Well know I'm legally bound to a 2year contract. Thanks a lot Verizon!
You better believe I will be telling all of my friends, family and co-workers about how Verizon treats their customers and I will be pushing them to switch to another carrier that actually treats their customers with respect and doesn't trick them into 2-year contracts like they did to me.

I understand you are upset about not getting your $200, but seriously they tricked you into signing a 2-year contract?! REALLY?! You made your own decision to buy the phone with Verizon, things can change the day after they tell you something it's how ALL CELL PHONE CARRIERS are!! So even if you do switch <<Comment removed >> , the other carrier will most likely do the same thing. You aren't entitled as a person or customer to every little thing Verizon does, some things you just won't qualify for <<Comments removed >> .There will be other promotions going on you could qualify for. Everybody makes mistakes, it shows we are human, so be mad at that rep all you want she made a mistake you don't know if she was new or not, what if you were her first call customer? Why do people not think about this?! <<Comment removed >>

IPhone 6 $200 Trade-in Scam

I am trying the forums to get help because both the trad-in number and general Verizon number have failed to do anything.
On October 14, 2014, I submitted my old iPhone 4s for the $200 trade-in promotion when purchasing a new iPhone 6. The online submission worked and confirm I qualified for the $200 trade-in.
I received the shipping envelope on October 31, 2014 and shipped my iPhone 4s from the post office on November 3, 2014. After waiting weeks and the status still showing not received via the status check from the trade-in website, I called the support line.
Once in November and once in December I was told that my iPhone 4s had been received (even though the website still had the status of not received) and to just wait because they were so busy. I waited and waited giving Verizon time because I do believe that this was a very popular trade-in promotion.
After finally waiting until January 2015, I have the support line a call again on 1/19/2015 and was informed that they had received my iPhone 4s, processed it, and had sent me an email at the very end of December with the gift card. Although I couldn't find any records of this email and it was not in my spam folder, I believed that I had just missed it. The customer service rep said she could send another email, just wait 24-48 hours and I should have. I waited over 48 hours without receiving said email (not in spam or anything). On 1/21/15, I called the support line back just to see if they could maybe send it to another email address to see if that might actually work. I was informed by the new rep I talked to that 1) my iPhone 4s has not been received, 2) it is now too late to do anything. I have been told so many different things every time I call in, I cannot get a straight answer from anyone!
Verizon has stolen my iPhone 4s! I have waited for over 3 months because they kept telling me they were just backed up and now this. Giving up on the trade-in support phone, I called the main Verizon number on 1/21/2015 to see if they could help me. I was placed on hold for 32 mins while the rep "checked with his supervisor". After 32 mins on hold, I was transferred back to the general trade-in support line without even a rep coming back on the line to explain why. I got no help here either.
I am getting absolutely nowhere with anyone at Verizon. It really seems like everyone feeds you bull so you will just hangup and give up. Can anyone actually assist me? Is there another phone number or email address where Verizon actually cares about it's customers?
Thanks

mb139,
I am sorry to hear that you have had trouble with your trade in. I know that its a good chunk of change to want back in your wallet. We would be happy to see what is going on. Unfortunately, we don't have access to trade in information. You will want to reach out to our Trade In team directly. Here is their phone number (877) 835-2024 as well as the contact page to email the team directly http://vz.to/WIxRQ2.
ErinW_VZW
Follow us on Twitter @VZWSupport

Iphone 5 trade-in scam

I just mailed in 2 perfectly working iPhones 5 (bought 2 new iPhones 6) last month only to hear back a month later that I only got a $36 gift card, and that the other phone is lost!? I am appalled at Verizon's dishonesty & poor service and I want my money back. Like many others on this forum, I will not trust Verizon again.

Have your tried to email them here.
click on "contact us" tab.

I got text messages from iCloudreport regarding my lost iphone , are they scams?

I lost my iphone two month ago and I got a lot of emails from "Find my iphone" saying that my phone has been found in at least three other different countries. Today I received a text message from a unknown phone number saying that: "Find my iphone service: your iphone 6 64Gb Gray lost/stolen has been found. You can reclaim it now at: https://icloudreport.com/?imk=3544070.....(8 more numbers)...., Apple Inc. " I clicked the link, it led me to this address"http://icloudreport.com" it looks the same as icloud home page. I feel this is suspicious because I really did not put any hope on my lost iphone been found. Is this a scam?
I then rechecked the emails that I received in the past and I found that some early emails I received are from "[email protected]". The link in this email direct me to "losticloud.com" while the most recent emails are from "[email protected]" and the link in this email direct me to "icloudreport.com" (which is the same as that in the text message). Is any of the email I got is scam? I remembered I did login through the emails so I'm a little worried.

It's all fake. If you had set up 'Find My iPhone' you could find the phone yourself, provided it's on, not wiped, and able to connect to a network. If you didn't set it up you can't locate the phone and neither can anyone else. The emails are phishing, trying to con you into giving away your login.

My contacts are organized in different groups. An iPhone trade show app (Vinexpo) displays exhibitors infos and allows to create new contacts. Is there any way to save a new contact in a specified group instead of the contacts root? Thks in advance

My contacts on my iPhone are organized in different groups. I have downloaded a trade show app which gives infos on the exhibitors of the show. It offers to create new contacts from these info. Is there any way to save these new contacts in a specified group instead of putting them into the contacts root, where they are mixed with all the old ones? By the way, can we create a new contacts group directly from the IPhone, without having to go through the sync process with the PC?
Thanks a lot in advance

Sorry, I forgot to bookmark the thread where the app was mentioned, but searching for "group" or "contacts" should bring a few results in the AppStore.

In-store end date for $200 iPhone trade?

Yesterday I spent over an hour on the phone calling local Verizon corporate stores and speaking with representatives from Verizon's customer support, telesales, and customer care lines. I have heard so many conflicting bits of information about this iPhone 6 trade promotion.
I do not want to send my phone through the mail. I have heard too many horror stories from people on these forums who sent in pristine, functioning phones that met all the criteria and had their $200 quote for their iPhone adjusted down to $36 because the appraisal indicated that the activation lock had not been removed, had some kind of physical damage that was not there when they placed the phone in the mailer, or that the phone would not "turn on" in spite of the fact that they had used that phone up to the very point that they activated their new phone and mailed off the old one.
So, I would much prefer to handle my trade in a Verizon Wireless Corporate store. I want to have my phone appraised in front of me so that I know I won't be left getting chump change for a perfectly good device.
I placed an order for an iPhone 6 Plus in a Verizon Wireless corporate store on 9/19 at 8:16 am. Because the store had received absolutely no stock of the iPhone 6 Plus in any color or capacity, I was forced to place an order to be shipped to my home and I was told that it should ship by 10/24. I was tired, and I was frustrated because I had waited in line for hours and none of the employees had the decency to tell any of the customers that they had never received the iPhone 6 Plus. I was also told at the time that I could trade in my old iPhone for $200 once I got my new device as long as it was within the dates of the promotion, and that Verizon would likely extend the dates of the promotion to accommodate the back-ordered phones. They told me to call back in a few days to find out if Verizon had extended the promotion
A few days later on 9/27, I called back and was told that Verizon had indeed extended the promotion but only through 10/15. They instructed me that if my phone was back-ordered, I should fill out the online form to receive a mailer that would allow me to ship my old phone in once I received the new device. Although I did not want to mail it, I filled out the form just in case. I am still waiting for prepaid packaging to arrive.
A few days ago I decided to check into these forums to see if any other customers had been having any trouble with this promotion. I was shocked to see a number of posters complaining that Verizon had received far less than the promised value after mailing in their old phone. I decided to call the store where I ordered my phone to express my concern and to see if I would be able to have device appraised in the store so that I could receive the $200 credit without having to take my chances with the mail-in route. The sales rep at my store told me that they absolutely would not take a trade-in unless I purchased a phone that they had in stock and made the transaction there, immediately. This is not what they told me 3 weeks ago. I asked if they had ever received any iPhone 6 Plus in the store since launch day. He said that to his knowledge, they had not. How am I supposed to purchase a device in the store that they have never even stocked?
I called customer service and spoke with a rep who was as confused as I was about this situation. She placed on my hold for a few minutes and then told me that as long as my device was purchased before 10/15 (which it was) I would be able to trade my old device in the store once I received my new phone. Just to verify, I called a second Verizon Wireless corporate store. The sales rep there told me that they would allow the trade in the store and would offer the $200 credit immediately, but only if I could do that before 10/15. After that date, he said that their system would only allow them to provide the normal appraised value of the phone.
Deflated and frustrated, I called Verizon customer support again. I explained my concerns and I was bounced from customer support, to telesales, to customer care, re-explaining this whole story each time. One of them even claimed to be absolutely certain that the date had been extended to 11/15 as stated in an email that she had received, although she wasn't sure why no one else had received this email.
Other people I've been speaking to have received even more conflicting information. Some insist that I need to have filled out the online form prior to 10/15 to do the trade in-store. Some say that as long as I have a proof of purchase dated before 9/30 I should be able to process the trade in a store. Some have even told me that I have up until 12/1 to do the trade.
I need to know, definitively, that when I receive my new phone around 10/24 that I can trade my old phone in at a corporate store for the full quoted $200 credit. I need a concrete answer.

Promo terms:
Purchase IPh6 - you've already started the purchase of the iph6. Once you receive iph6, activate it, then clean out your old one.
On or before 10/15/14, either trade in the old device at a VZW Retail store or submit the device trade-in online at trade-in.vzw.com. If trading online you have to return devices to VZW by 12/1/14

Iphone6 Trade in Scam! How can i get my full amount of money promised

I decided to upgrade to the iPhone 6 from my iPhone 4 because the sales rep told me I would be able to receive $200 dollars so it would be free. He also told me I would be able to bring the gift card number in and have the money transferred to the card I used to pay the money for the Iphone6. The verizon trade in rep later told me that was a lie and impossible to do. After waiting nearly 4 weeks to receive my my E-Gift Card it was only for $36. The problem now is that they are claiming the phone won’t power on. I know this is another blatant lie because I had been using that phone up until I received my iPhone 6 it was in perfect condition except that the lock button would get jammed which is a common iPhone problem. I have waited over an hour to talk to the Verizon trade in support people and all they did was say they can email their superiors on the situation. That was a week ago and I have been ignored since then. When calling the Verizon store that told me to this program would work, they just give me the support phone number and say they cannot help me anymore. I am wondering how to get the rest of my $200?
Thank you

create that chart with any pic processor and import via iPhoto... so, you could even add a "scrolling"
and:
a pic processor gives you a much higher control about typography...
beware, that a TV is no computer monitor - it isn't made for "reading", has a much smaller res, interlaces video, ..

IPhone 6 trade-in "scam"-otion

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