Is it possible to attend the apple store to get phone updated if i dont have access to itunes and im having hardware problems?
i was trying to update my iphone 5 to the new iOS but some how in between it kept crashing. after a few attempts to install the update it automatically gave me the screen to which it was asking to plug into itunes and making the phone disfunctional . i dont have access to itunes and wont for a few more days. can i just take it to the apple store and have them update the phone to where is now functional?
Make an appointment before you go to avoid delay:
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
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Can I bring my broken iPhone 5c to the Apple store to get a new one?
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If it's under warranty and they determine it's a defect and not caused by abuse, yes. If it's out of warranty or was physically damaged, then no. You'll need to pay for an out of warranty replacement.
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When setting up my apple id for the apple store I get to the credit card screen and it tells me I have to contact support to finish. I can't seem to contact support as there is no number for them on this type of issue. How the **** to I talk to a person who can fix this?
It's a real problem when you're deployed outside the US and your billing address, though totally correct, is not. This seems to be a common complaint. I think the billing address vs. your present location causes some security concern or similar nonsense that prevents progress.
The only way I know of to resolve this is to contact iTunes Support by email. I have never had to wait more than a day for a response:
http://www.apple.com/emea/support/itunes/contact.html
The response should not be "automated'. Explain your circumstances. You deserve a personalized response. -
The apple store icon show an update, if i click it, says buy, shouldn't it be free?
the apple store icon show an update, if i click it, says buy, shouldn't it be free?
Hi..
Make sure you are signed into the App Store before updating. And yes, updates are free.
From the App Store menu bar top of your screen click Store > Sign In
Then click Updates at the top of the App Store window. -
When I attempt to open the app store I get an error "Application Quit Unexpectedly" Can I trash it and start again?
Try a Restart of your Mac...
If no joy... Go Here > http://support.apple.com/kb/DL1399 and Download and Install the 10 6 8 Combo Update...
Be sure to Restart your Mac after the Successful Install of the Update... -
I'm getting my "new" iPad on Friday. I'm replacing my "original" iPad (1). Since I preordered and will be receiving my iPad directly I will not be picking it up from the Apple store, so no set up from them. Can someone walk me thru what I must to do get my new iPad up and running. I want to transfer my info, apps, etc. to my new iPad but I also want to pass on my old one to a family member who uses the same computer. How shall I proceed? Thanks!
If you want everything that's on your current iPad onto the new one, then you can first copy all purchases off the iPad to your computer's iTunes via File > Transfer Purchases. You can then backup your current iPad and restore the new iPad from that backup (a list of what is included in a backup is in this article - it excludes music, videos, synced photos). As the backup doesn't contain the actual apps, just their settings and content, for the restore to work completely you'll need all the relevant apps in your computer's iTunes library - otherwise the restore won't be able to install the apps and therefore their content (which is one reason to do File > Transfer Purchases, if that doesn't copy them over then you can re-download them for free : http://support.apple.com/kb/HT2519).
The restore won't copy passwords onto a different device, so you will need to re-enter your email, router, and any website passwords onto the new iPad.
Depending on what you want to remain on the iPad, you can then either leave it as it is or log out of your account on it (tap on it in Settings > Store) and then wipe it via Settings > General > Reset > Erase All Content And Settings. -
can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
The Apple Store replaced my defective iPhone today. I would like to get the applcations reinstall on the new phone. How can I get this done?
Click on the iTunes App. Select "Purchased" and you will find them with a cloud symbol next to them. Re-download...
Sly -
I have just updated my iphone 4s with ios7. Since then i cannot play movies from my netflix app using my av cable to tv. which i baught from an apple store. i get a message saying turn off mirroring on airplay. i dont have airplay or an apple TV. what can i do?
Thanks jonmac22Hi Everyone,
hope this message finds you all in time. The recent Apple TV update 5.1 is terrible. Apple knows it is which is why (thankfully for some relentless user -I have no idea who but I believe it was under threat) they have allowed to sign 5.0.2 again which means you can downgrade your Apple TV 2 and 3 to a 5.0.2 version via iTunes. Who knows how long they will keep the window open but I have downgraded my ATV early this morning. I couldn't post this earlier because I was out all day but I am doing it now.
Here's how to do it:
1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.
2) Download your ipsw restore file from Apple.
5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw
5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw
3) In iTunes select yout ATV, hold SHIFT and click on Restore
4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next
5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.
Enjoy!
raadore -
I didn't know you were supposed to delete your information when you might get your iPhone replaced...
First, please understand we are not Apple employees on this forum, and we are not authorized to speak for Apple.
Having said that, here are two thoughts:
1. Did you sign a form when you left your old iPhone with Apple? You might consider reading that form. It may help.
2. You might consider telephoning the Apple Store and ask them about resetting your old iPhone. -
Aright, so I have an iPhone 5 and it can't keep a charge. But not only can it not keep a charge, it cant be charged. I've tried new chargers, it still does not work. I brought it into the apple store near me and they said we can't fix your phone cause its black and gold. my questions are: If I have an iPhone 5 shouldn't I have me warrantee? And if not because of my colors on my iPhone why that too?
1. To customise the phone you had to open it. You could have done any amount of damage in there.
2. Apple do not repair iPhones, they replace them, and then use the handed in phone for refurbishment. You do not have an Apple iPhone usable for refurbishment, as you have changed major parts of it for non-Apple parts.
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