"ListenerRfc : unknown error" in communication with the IGS from the WAD

Hi all,
I face a problem with the charts in the web template I built. The source query shown as a table is normally presented but the views from the same query are not displayed at all. The diagnostic message refers to an internal error met during the communication with the IGS. The system activities messages text is "ListenerRfc : unknown error".
Anybody could give me a hand in that case?
Thanks in advance.
Geo

Hi,
The connection is Ok. I asked the admnistrator to restart the server because the IGS was desactivated yesterday in a reboot. The IGS works now... when it wants.
I face a new message : "ListenerRfc: unknown interpreter". It seems the problem is not over.
When I launch the dashboard in the web from the WAD, sometimes it shows the chart of the 1st item with the old message for the 2nd or the new message for the 1st one and a chart for the 2nd item.
Deep thanks for your help. I need nevertheless to solve the problem.
Geo

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            Process= DfmServer1
            State  = Running normally
            Pid    = 6323
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:14:13
            Stop   = Not applicable
            Core   = Not applicable
            Info   = DfmServer1 initialized OK.
            Process= DFMLogServer
            State  = Program started - No mgt msgs received
            Pid    = 6324
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:14:13
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= DFMCTMStartup
            State  = Administrator has shut down this server
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 11:55:05
            Stop   = 11/03/14 11:55:05
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= FHPurgeTask
            State  = Transient terminated
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 00:00:00
            Stop   = 11/03/14 00:00:44
            Core   = Not applicable
            Info   = DPS Task FHPurgeTask completed at Mon Nov 03 00:00:44 CST 2014. For status check Job Browser UI.
            Process= DFMMultiProcLogger
            State  = Program started - No mgt msgs received
            Pid    = 6327
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:14:13
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= CSDiscovery
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= DCRDevicePoll
            State  = Transient terminated
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 09:15:02
            Stop   = 11/03/14 09:15:50
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= CSRegistryServer
            State  = Running normally
            Pid    = 6328
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:14:13
            Stop   = Not applicable
            Core   = Not applicable
            Info   = CSRegistryServer is running
            Process= Tomcat
            State  = Program started - No mgt msgs received
            Pid    = 6330
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:14:13
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= TomcatMonitor
            State  = Running normally
            Pid    = 6670
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:14:17
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Tomcat Server up
            Process= Apache
            State  = Running normally
            Pid    = 7183
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:02
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Web Server initialized ok.
            Process= DCRServer
            State  = Running normally
            Pid    = 7204
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:06
            Stop   = Not applicable
            Core   = Not applicable
            Info   = DCRServer is up and running
            Process= CMFOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7257
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= TISServer
            State  = Program started - No mgt msgs received
            Pid    = 7258
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= DFMOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7323
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:16
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= NOSServer
            State  = Running normally
            Pid    = 7375
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:20
            Stop   = Not applicable
            Core   = Not applicable
            Info   = NOSServer is up and running
            Process= PTMServer
            State  = Running normally
            Pid    = 7376
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:20
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Started Successfully
            Process= InventoryCollector
            State  = Running normally
            Pid    = 7377
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:20
            Stop   = Not applicable
            Core   = Not applicable
            Info   = InventoryCollector is up and running
            Process= Interactor
            State  = Program started - No mgt msgs received
            Pid    = 7496
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:24
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= InventoryCollector1
            State  = Program started - No mgt msgs received
            Pid    = 7497
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:24
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= Interactor1
            State  = Program started - No mgt msgs received
            Pid    = 7589
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= UPMProcess
            State  = Running normally
            Pid    = 7590
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = UPMProcess started successfully.
            Process= UTManager
            State  = Running normally
            Pid    = 7591
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Started.
            Process= EssentialsDM
            State  = Running normally
            Pid    = 7592
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = RME Device Management started.
            Process= ICServer
            State  = Running normally
            Pid    = 7730
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:31
            Stop   = Not applicable
            Core   = Not applicable
            Info   = ICServer started.
            Process= EnergyWise
            State  = Running normally
            Pid    = 7923
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = EnergyWise Process is running normally Fri Oct 31 14:16:45 CST 2014
            Process= PMCOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7924
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= ConfigMgmtServer
            State  = Running normally
            Pid    = 7925
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = DCMA is running normally Fri Oct 31 14:17:02 CST 2014
            Process= ConfigUtilityService
            State  = Running normally
            Pid    = 7926
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = ConfigUtilityService started.
            Process= CAAMServer
            State  = Running normally
            Pid    = 7927
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = CAAMServer started.
            Process= VNMServer
            State  = Program started - No mgt msgs received
            Pid    = 7928
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= WlseUHIC
            State  = Running normally
            Pid    = 7929
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Started.
            Process= IPMOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7940
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= TopoServer
            State  = Program started - No mgt msgs received
            Pid    = 7941
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= LicenseServer
            State  = Program started - No mgt msgs received
            Pid    = 7942
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= NameServer
            State  = Program started - No mgt msgs received
            Pid    = 7946
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= NameServiceMonitor
            State  = Program started - No mgt msgs received
            Pid    = 8205
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:39
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= EDS
            State  = Running normally
            Pid    = 8290
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:43
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Initialization complete
            Process= ANIServer
            State  = Running with busy flag set
            Pid    = 8768
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:17:14
            Stop   = Not applicable
            Core   = Not applicable
            Info   = ANIServer started.
            Process= UTMajorAcquisition
            State  = Transient terminated
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 10:00:00
            Stop   = 11/03/14 10:14:13
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= EDS-GCF
            State  = Running normally
            Pid    = 8807
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:17:18
            Stop   = Not applicable
            Core   = Not applicable
            Info   = GCF Initialization complete at Fri Oct 31 14:17:53 CST 2014
            Process= jrm
            State  = Running normally
            Pid    = 8808
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:17:18
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= DataPurge
            State  = Administrator has shut down this server
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:12
            Stop   = 10/31/14 14:19:11
            Core   = Not applicable
            Info   = DataPurge initialization completed at Fri Oct 31 14:19:11 CST 2014.
            Process= IPMProcess
            State  = Program started - No mgt msgs received
            Pid    = 9155
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= CTMJrmServer
            State  = Running normally
            Pid    = 9156
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = CTMJrmServer started.
            Process= SyslogAnalyzer
            State  = Running normally
            Pid    = 9246
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:23
            Stop   = Not applicable
            Core   = Not applicable
            Info   = SyslogAnalyzerService Started at Fri Oct 31 14:18:35 CST 2014
            Process= ChangeAudit
            State  = Program started - No mgt msgs received
            Pid    = 9247
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:23
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= 1014
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1965
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1964
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 2360
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3056
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3104
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1001
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3177
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3206
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1015
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1524
            State  = Program started - No mgt msgs received
            Pid    = 21804
            RC     = 0
            Signo  = 0
            Start  = 11/02/14 19:00:00
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= 3306
            State  = Program started - No mgt msgs received
            Pid    = 17433
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 11:37:17
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= 1005
            State  = Running normally
            Pid    = 19289
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 12:00:00
            Stop   = Not applicable
            Core   = Not applicable
            Info   = 1005 started.
            Process= diskWatcher
            State  = Program started - No mgt msgs received
            Pid    = 9249
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:23
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
    Thanks in advance for your help.
    Best regards.

    Also when i click the alarms bar that is sitting in the bottom right i got these in DFMOGSServer.log
    [ Thu Nov 06  15:25:37 CST 2014 ] ERROR  com.cisco.nm.xms.ogs.kilner10.KilnerEventConsolidator makeEvent  - MAKE CONSOLIDATED_DFMOGS_EVENT: 9 data:
    [ Thu Nov 06  15:25:46 CST 2014 ] FATAL  com.cisco.nm.xms.ogs.server.OGSServer main  - Exception while OGS Server start up: CTMRegistryClient::addNewURNEntry  URN : ogs_server_urn ErrMsg : URN already in use
    com.cisco.nm.xms.ogs.util.OGSException: CTMRegistryClient::addNewURNEntry  URN : ogs_server_urn ErrMsg : URN already in use
            at com.cisco.nm.xms.ogs.server.OGSImpl.publishURN(OGSImpl.java:1396)
            at com.cisco.nm.xms.ogs.server.OGSServer.main(OGSServer.java:73)
    [ Thu Nov 06  15:31:54 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable  -
    java.lang.NullPointerException
            at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
            at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
            at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
            at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
            at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
            at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
            at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
            at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
            at java.lang.Thread.run(Thread.java:662)
    [ Thu Nov 06  15:31:54 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() called with Unreachable Devices
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() Got 9 devices from TIS
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() called with Unmanaged Devices
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() called with Suspended Devices
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() Got 0 devices from TIS
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable  -
    java.lang.NullPointerException
            at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
            at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
            at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
            at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
            at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
            at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
            at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
            at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
            at java.lang.Thread.run(Thread.java:662)
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable  -
    java.lang.NullPointerException
            at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
            at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
            at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
            at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
            at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
            at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
            at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
            at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
            at java.lang.Thread.run(Thread.java:662)
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:32:05 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    Don´t know much about databases, but it seems im missing some important tables or data

  • Tried to update my iPad  OS from iTunes. Frozen and got an "unknown error msg". I tried to restore the iPad to factory settings..got the same

    I bought today a new iPad from Rideau Store. The setup guys didn't update to latest software version. I tried to do myself trough iTunes, which notify me that an upgrade is available. After a while the upgrading process froze with a msg "unknown error ..". I clicked on the More  info  button and I got a page saying "due to a scheduled upgrade of Apple's support system some feature are not available.
    The bottom line is that now the iTunes does detect the iPad being in recovering mode and asks to restore it to fabrics defaults. I tried to do this and again I got aqn "unknown error"
    Finally I run the iTunes diagnostics to check the connectivity between my iPad and my HP laptop (iTunes). For unknown reson the iTunes does not detect my iPad. See below the diagnostics log:
    Itunes Diagnostics
    MicrosoftWindows XP Professional Service Pack 3 (Build 2600)
    Hewlett-PackardPavilion dv5000 (EP416UA#ABA)
    iTunes10.2.2.12
    QuickTime 7.6.9
    FairPlay1.11.17
    AppleApplication Support 1.5.1
    iPod UpdaterLibrary 10.0d2
    CD Driver2.2.0.1
    CD Driver DLL2.1.1.1
    Apple MobileDevice 3.4.0.25
    Apple MobileDevice Driver 1.55.0.0
    Bonjour 2.0.5.0(214.3)
    Gracenote SDK1.8.2.457
    GracenoteMusicID 1.8.2.89
    GracenoteSubmit 1.8.2.123
    Gracenote DSP1.8.2.34
    iTunes SerialNumber 0012AD0812DA2D38
    Current user isan administrator.
    The currentlocal date and time is 2011-04-20 20:32:27.
    iTunes is notrunning in safe mode.
    WebKitaccelerated compositing is enabled.
    HDCP is notsupported.
    Core Media issupported.
    Video DisplayInformation
    ATI MOBILITYRADEON Xpress 200 Series  
    **** ExternalPlug-ins Information ****
    No externalplug-ins installed.
    Genius ID:cb0eaa5cad8a753f64335065bc061263
    **** DeviceConnectivity Tests ****
    iPodService10.2.2.12 is currently running.
    iTunesHelper10.2.2.12 is currently running.
    Apple MobileDevice service 3.3.0.0 is currently running.
    UniversalSerial Bus Controllers:
    StandardEnhanced PCI to USB Host Controller. Device is working properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    No FireWire(IEEE 1394) Host Controller found.
    Most RecentDevices Not Currently Connected:
    iPad runningfirmware version 4.3.1
    Serial Number:        DLXFK2A8DKPH
    **** DeviceSync Tests ****
    No iPod, iPhone, or iPad found.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              
    Also, do you remember what the error message said?

  • Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself.  Once in awhile i get an error message about unknown error 1.  If i look at the diagnosis or if runs on itunes i get the following i

    Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself.  Once in awhile i get an error message about unknown error 1.  If i look at the diagnosis or if runs on itunes i get the following.  When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer.  It did get progressively worse though, at first it crashed not that often and then got worse.  So restores are failing, recovery, everything.  Anyone run into this? 
    11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
    2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
    2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
    2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
    2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
    2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
    2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
    2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
    2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
    2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
    2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
    2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
    2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
    2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
    2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
    2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
    2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
    2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
    2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
    2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
    2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
    2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
    2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
    2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
    2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
    2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
    2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
    2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
    2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
    2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c    bug type 110
    incident identifier  8ff84a87

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • Error in communicating with DCR

    Preliminary question:
         For LMS 3.2 on Windows, which is better 2003 or 2008? 
    Primary issue:
         Background:  new install of LMS 3.2 on Windows 2008 sp2 Virtual Machine.
              Upgraded Campus to 5.2.1
              Upgraded RME to 4.3.1
              when updating device packages, services started extremely slow with anidbeng taking 2hrs. portal showed service unavailable.
              had to restart crmdmgtd to be able to login.
              most links in CS return the following:   Error in communicating with DCR server.  DCR server may be down.  Please start the DCR server           and then refresh the page.   The DCR server shows running normal.
              tried restarting crmdmgtd
              attached DCR.log
             tried  CSCtd07131 .. no success

    Windows 2008 offers more scalability so I would go with that although LMS has been tested on both (you will have a longer life of support as well).
    When applying the CSCtd07131 patch, you need to be sure it is the right patch for the right CS version as there are multiple versions out there.  However, this is fixed in LMS 3.2.1 so you should just upgrade there.
    An often overlooked matter when installing LMS are the steps mentioned here:
    https://supportforums.cisco.com/docs/DOC-9132
    I see constant TAC cases due to installation problems because the above steps are not met or are half-met.  Services starting slowly are usually an after-effect of something blocking ports (anti-virus or such) or possible database corruption.  Setting DEP and anti-virus as specified above might help here, but if you did not follow these steps to the letter during this new install, I would suggest to cleanup this server and re-install properly; then move all the way to LMS 3.2.1.

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