"ListenerRfc : unknown error" in communication with the IGS from the WAD
Hi all,
I face a problem with the charts in the web template I built. The source query shown as a table is normally presented but the views from the same query are not displayed at all. The diagnostic message refers to an internal error met during the communication with the IGS. The system activities messages text is "ListenerRfc : unknown error".
Anybody could give me a hand in that case?
Thanks in advance.
Geo
Hi,
The connection is Ok. I asked the admnistrator to restart the server because the IGS was desactivated yesterday in a reboot. The IGS works now... when it wants.
I face a new message : "ListenerRfc: unknown interpreter". It seems the problem is not over.
When I launch the dashboard in the web from the WAD, sometimes it shows the chart of the 1st item with the old message for the 2nd or the new message for the 1st one and a chart for the 2nd item.
Deep thanks for your help. I need nevertheless to solve the problem.
Geo
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Thanks
Budlion LIUHello,
Or you can also ask on Exchange Online Forum:
https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support -
IGS error (: Error When Calling Up IGS (ListenerRfc: unknown error))
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here is the pdshow output
pdshow
Process= ESS
State = Program started - No mgt msgs received
Pid = 5536
RC = 0
Signo = 0
Start = 10/31/14 14:13:21
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= EssMonitor
State = Running normally
Pid = 5567
RC = 0
Signo = 0
Start = 10/31/14 14:13:25
Stop = Not applicable
Core = Not applicable
Info = ESS is fully up now !
Process= EventFramework
State = Program started - No mgt msgs received
Pid = 5584
RC = 0
Signo = 0
Start = 10/31/14 14:13:26
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= SyslogCollector
State = Running normally
Pid = 5585
RC = 0
Signo = 0
Start = 10/31/14 14:13:26
Stop = Not applicable
Core = Not applicable
Info = SyslogCollector Started at Fri Oct 31 14:13:28 CST 2014
Process= RMEDbEngine
State = Program started - No mgt msgs received
Pid = 5586
RC = 0
Signo = 0
Start = 10/31/14 14:13:26
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= FHDbEngine
State = Program started - No mgt msgs received
Pid = 5663
RC = 0
Signo = 0
Start = 10/31/14 14:13:30
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= EPMDbEngine
State = Program started - No mgt msgs received
Pid = 5696
RC = 0
Signo = 0
Start = 10/31/14 14:13:34
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= EPMServer
State = Running normally
Pid = 5729
RC = 0
Signo = 0
Start = 10/31/14 14:13:38
Stop = Not applicable
Core = Not applicable
Info = EPMServer is up and running
Process= AdapterServer
State = Program started - No mgt msgs received
Pid = 5748
RC = 0
Signo = 0
Start = 10/31/14 14:13:42
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= AdapterServer1
State = Program started - No mgt msgs received
Pid = 5749
RC = 0
Signo = 0
Start = 10/31/14 14:13:42
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= FHServer
State = Running normally
Pid = 5750
RC = 0
Signo = 0
Start = 10/31/14 14:13:42
Stop = Not applicable
Core = Not applicable
Info = FHServer started.
Process= INVDbEngine
State = Program started - No mgt msgs received
Pid = 5751
RC = 0
Signo = 0
Start = 10/31/14 14:13:42
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= PMServer
State = Running normally
Pid = 5936
RC = 0
Signo = 0
Start = 10/31/14 14:13:46
Stop = Not applicable
Core = Not applicable
Info = PMServer is up and running
Process= IpmDbEngine
State = Program started - No mgt msgs received
Pid = 5960
RC = 0
Signo = 0
Start = 10/31/14 14:13:50
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= UPMDbEngine
State = Program started - No mgt msgs received
Pid = 5993
RC = 0
Signo = 0
Start = 10/31/14 14:13:54
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= UPMDbMonitor
State = Running normally
Pid = 6026
RC = 0
Signo = 0
Start = 10/31/14 14:13:58
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= ANIDbEngine
State = Program started - No mgt msgs received
Pid = 6027
RC = 0
Signo = 0
Start = 10/31/14 14:13:59
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= MACUHIC
State = Running normally
Pid = 6055
RC = 0
Signo = 0
Start = 10/31/14 14:14:03
Stop = Not applicable
Core = Not applicable
Info = Started.
Process= UTLITE
State = Running normally
Pid = 6056
RC = 0
Signo = 0
Start = 10/31/14 14:14:03
Stop = Not applicable
Core = Not applicable
Info = Started.
Process= FDRewinder
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= CmfDbEngine
State = Program started - No mgt msgs received
Pid = 6057
RC = 0
Signo = 0
Start = 10/31/14 14:14:03
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= CmfDbMonitor
State = Running normally
Pid = 6183
RC = 0
Signo = 0
Start = 10/31/14 14:14:08
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= DfmBroker
State = Running normally
Pid = 6190
RC = 0
Signo = 0
Start = 10/31/14 14:14:09
Stop = Not applicable
Core = Not applicable
Info = DfmBroker is running normally
Process= DfmServer
State = Running normally
Pid = 6322
RC = 0
Signo = 0
Start = 10/31/14 14:14:13
Stop = Not applicable
Core = Not applicable
Info = DfmServer initialized OK.
Process= DfmServer1
State = Running normally
Pid = 6323
RC = 0
Signo = 0
Start = 10/31/14 14:14:13
Stop = Not applicable
Core = Not applicable
Info = DfmServer1 initialized OK.
Process= DFMLogServer
State = Program started - No mgt msgs received
Pid = 6324
RC = 0
Signo = 0
Start = 10/31/14 14:14:13
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= DFMCTMStartup
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 11/03/14 11:55:05
Stop = 11/03/14 11:55:05
Core = Not applicable
Info = Application started by administrator request.
Process= FHPurgeTask
State = Transient terminated
Pid = 0
RC = 0
Signo = 0
Start = 11/03/14 00:00:00
Stop = 11/03/14 00:00:44
Core = Not applicable
Info = DPS Task FHPurgeTask completed at Mon Nov 03 00:00:44 CST 2014. For status check Job Browser UI.
Process= DFMMultiProcLogger
State = Program started - No mgt msgs received
Pid = 6327
RC = 0
Signo = 0
Start = 10/31/14 14:14:13
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= CSDiscovery
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= DCRDevicePoll
State = Transient terminated
Pid = 0
RC = 0
Signo = 0
Start = 11/03/14 09:15:02
Stop = 11/03/14 09:15:50
Core = Not applicable
Info = Application started by administrator request.
Process= CSRegistryServer
State = Running normally
Pid = 6328
RC = 0
Signo = 0
Start = 10/31/14 14:14:13
Stop = Not applicable
Core = Not applicable
Info = CSRegistryServer is running
Process= Tomcat
State = Program started - No mgt msgs received
Pid = 6330
RC = 0
Signo = 0
Start = 10/31/14 14:14:13
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= TomcatMonitor
State = Running normally
Pid = 6670
RC = 0
Signo = 0
Start = 10/31/14 14:14:17
Stop = Not applicable
Core = Not applicable
Info = Tomcat Server up
Process= Apache
State = Running normally
Pid = 7183
RC = 0
Signo = 0
Start = 10/31/14 14:16:02
Stop = Not applicable
Core = Not applicable
Info = Web Server initialized ok.
Process= DCRServer
State = Running normally
Pid = 7204
RC = 0
Signo = 0
Start = 10/31/14 14:16:06
Stop = Not applicable
Core = Not applicable
Info = DCRServer is up and running
Process= CMFOGSServer
State = Program started - No mgt msgs received
Pid = 7257
RC = 0
Signo = 0
Start = 10/31/14 14:16:12
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= TISServer
State = Program started - No mgt msgs received
Pid = 7258
RC = 0
Signo = 0
Start = 10/31/14 14:16:12
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= DFMOGSServer
State = Program started - No mgt msgs received
Pid = 7323
RC = 0
Signo = 0
Start = 10/31/14 14:16:16
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= NOSServer
State = Running normally
Pid = 7375
RC = 0
Signo = 0
Start = 10/31/14 14:16:20
Stop = Not applicable
Core = Not applicable
Info = NOSServer is up and running
Process= PTMServer
State = Running normally
Pid = 7376
RC = 0
Signo = 0
Start = 10/31/14 14:16:20
Stop = Not applicable
Core = Not applicable
Info = Started Successfully
Process= InventoryCollector
State = Running normally
Pid = 7377
RC = 0
Signo = 0
Start = 10/31/14 14:16:20
Stop = Not applicable
Core = Not applicable
Info = InventoryCollector is up and running
Process= Interactor
State = Program started - No mgt msgs received
Pid = 7496
RC = 0
Signo = 0
Start = 10/31/14 14:16:24
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= InventoryCollector1
State = Program started - No mgt msgs received
Pid = 7497
RC = 0
Signo = 0
Start = 10/31/14 14:16:24
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= Interactor1
State = Program started - No mgt msgs received
Pid = 7589
RC = 0
Signo = 0
Start = 10/31/14 14:16:28
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= UPMProcess
State = Running normally
Pid = 7590
RC = 0
Signo = 0
Start = 10/31/14 14:16:28
Stop = Not applicable
Core = Not applicable
Info = UPMProcess started successfully.
Process= UTManager
State = Running normally
Pid = 7591
RC = 0
Signo = 0
Start = 10/31/14 14:16:28
Stop = Not applicable
Core = Not applicable
Info = Started.
Process= EssentialsDM
State = Running normally
Pid = 7592
RC = 0
Signo = 0
Start = 10/31/14 14:16:28
Stop = Not applicable
Core = Not applicable
Info = RME Device Management started.
Process= ICServer
State = Running normally
Pid = 7730
RC = 0
Signo = 0
Start = 10/31/14 14:16:31
Stop = Not applicable
Core = Not applicable
Info = ICServer started.
Process= EnergyWise
State = Running normally
Pid = 7923
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = EnergyWise Process is running normally Fri Oct 31 14:16:45 CST 2014
Process= PMCOGSServer
State = Program started - No mgt msgs received
Pid = 7924
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= ConfigMgmtServer
State = Running normally
Pid = 7925
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = DCMA is running normally Fri Oct 31 14:17:02 CST 2014
Process= ConfigUtilityService
State = Running normally
Pid = 7926
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = ConfigUtilityService started.
Process= CAAMServer
State = Running normally
Pid = 7927
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = CAAMServer started.
Process= VNMServer
State = Program started - No mgt msgs received
Pid = 7928
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= WlseUHIC
State = Running normally
Pid = 7929
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = Started.
Process= IPMOGSServer
State = Program started - No mgt msgs received
Pid = 7940
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= TopoServer
State = Program started - No mgt msgs received
Pid = 7941
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= LicenseServer
State = Program started - No mgt msgs received
Pid = 7942
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= NameServer
State = Program started - No mgt msgs received
Pid = 7946
RC = 0
Signo = 0
Start = 10/31/14 14:16:35
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= NameServiceMonitor
State = Program started - No mgt msgs received
Pid = 8205
RC = 0
Signo = 0
Start = 10/31/14 14:16:39
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= EDS
State = Running normally
Pid = 8290
RC = 0
Signo = 0
Start = 10/31/14 14:16:43
Stop = Not applicable
Core = Not applicable
Info = Initialization complete
Process= ANIServer
State = Running with busy flag set
Pid = 8768
RC = 0
Signo = 0
Start = 10/31/14 14:17:14
Stop = Not applicable
Core = Not applicable
Info = ANIServer started.
Process= UTMajorAcquisition
State = Transient terminated
Pid = 0
RC = 0
Signo = 0
Start = 11/03/14 10:00:00
Stop = 11/03/14 10:14:13
Core = Not applicable
Info = Application started by administrator request.
Process= EDS-GCF
State = Running normally
Pid = 8807
RC = 0
Signo = 0
Start = 10/31/14 14:17:18
Stop = Not applicable
Core = Not applicable
Info = GCF Initialization complete at Fri Oct 31 14:17:53 CST 2014
Process= jrm
State = Running normally
Pid = 8808
RC = 0
Signo = 0
Start = 10/31/14 14:17:18
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= DataPurge
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 10/31/14 14:18:12
Stop = 10/31/14 14:19:11
Core = Not applicable
Info = DataPurge initialization completed at Fri Oct 31 14:19:11 CST 2014.
Process= IPMProcess
State = Program started - No mgt msgs received
Pid = 9155
RC = 0
Signo = 0
Start = 10/31/14 14:18:12
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= CTMJrmServer
State = Running normally
Pid = 9156
RC = 0
Signo = 0
Start = 10/31/14 14:18:12
Stop = Not applicable
Core = Not applicable
Info = CTMJrmServer started.
Process= SyslogAnalyzer
State = Running normally
Pid = 9246
RC = 0
Signo = 0
Start = 10/31/14 14:18:23
Stop = Not applicable
Core = Not applicable
Info = SyslogAnalyzerService Started at Fri Oct 31 14:18:35 CST 2014
Process= ChangeAudit
State = Program started - No mgt msgs received
Pid = 9247
RC = 0
Signo = 0
Start = 10/31/14 14:18:23
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= 1014
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 1965
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 1964
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 2360
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 3056
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 3104
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 1001
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 3177
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 3206
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 1015
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= 1524
State = Program started - No mgt msgs received
Pid = 21804
RC = 0
Signo = 0
Start = 11/02/14 19:00:00
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= 3306
State = Program started - No mgt msgs received
Pid = 17433
RC = 0
Signo = 0
Start = 11/03/14 11:37:17
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= 1005
State = Running normally
Pid = 19289
RC = 0
Signo = 0
Start = 11/03/14 12:00:00
Stop = Not applicable
Core = Not applicable
Info = 1005 started.
Process= diskWatcher
State = Program started - No mgt msgs received
Pid = 9249
RC = 0
Signo = 0
Start = 10/31/14 14:18:23
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Thanks in advance for your help.
Best regards.Also when i click the alarms bar that is sitting in the bottom right i got these in DFMOGSServer.log
[ Thu Nov 06 15:25:37 CST 2014 ] ERROR com.cisco.nm.xms.ogs.kilner10.KilnerEventConsolidator makeEvent - MAKE CONSOLIDATED_DFMOGS_EVENT: 9 data:
[ Thu Nov 06 15:25:46 CST 2014 ] FATAL com.cisco.nm.xms.ogs.server.OGSServer main - Exception while OGS Server start up: CTMRegistryClient::addNewURNEntry URN : ogs_server_urn ErrMsg : URN already in use
com.cisco.nm.xms.ogs.util.OGSException: CTMRegistryClient::addNewURNEntry URN : ogs_server_urn ErrMsg : URN already in use
at com.cisco.nm.xms.ogs.server.OGSImpl.publishURN(OGSImpl.java:1396)
at com.cisco.nm.xms.ogs.server.OGSServer.main(OGSServer.java:73)
[ Thu Nov 06 15:31:54 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable -
java.lang.NullPointerException
at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:662)
[ Thu Nov 06 15:31:54 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup - getDevicesForNonOGSGroup() called with Unreachable Devices
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup - getDevicesForNonOGSGroup() Got 9 devices from TIS
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup - getDevicesForNonOGSGroup() called with Unmanaged Devices
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup - getDevicesForNonOGSGroup() called with Suspended Devices
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup - getDevicesForNonOGSGroup() Got 0 devices from TIS
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable -
java.lang.NullPointerException
at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:662)
[ Thu Nov 06 15:31:55 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable -
java.lang.NullPointerException
at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:662)
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
[ Thu Nov 06 15:32:05 CST 2014 ] ERROR com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery - ExecuteQuery, returnList is empty or NULL, []
Don´t know much about databases, but it seems im missing some important tables or data -
I bought today a new iPad from Rideau Store. The setup guys didn't update to latest software version. I tried to do myself trough iTunes, which notify me that an upgrade is available. After a while the upgrading process froze with a msg "unknown error ..". I clicked on the More info button and I got a page saying "due to a scheduled upgrade of Apple's support system some feature are not available.
The bottom line is that now the iTunes does detect the iPad being in recovering mode and asks to restore it to fabrics defaults. I tried to do this and again I got aqn "unknown error"
Finally I run the iTunes diagnostics to check the connectivity between my iPad and my HP laptop (iTunes). For unknown reson the iTunes does not detect my iPad. See below the diagnostics log:
Itunes Diagnostics
MicrosoftWindows XP Professional Service Pack 3 (Build 2600)
Hewlett-PackardPavilion dv5000 (EP416UA#ABA)
iTunes10.2.2.12
QuickTime 7.6.9
FairPlay1.11.17
AppleApplication Support 1.5.1
iPod UpdaterLibrary 10.0d2
CD Driver2.2.0.1
CD Driver DLL2.1.1.1
Apple MobileDevice 3.4.0.25
Apple MobileDevice Driver 1.55.0.0
Bonjour 2.0.5.0(214.3)
Gracenote SDK1.8.2.457
GracenoteMusicID 1.8.2.89
GracenoteSubmit 1.8.2.123
Gracenote DSP1.8.2.34
iTunes SerialNumber 0012AD0812DA2D38
Current user isan administrator.
The currentlocal date and time is 2011-04-20 20:32:27.
iTunes is notrunning in safe mode.
WebKitaccelerated compositing is enabled.
HDCP is notsupported.
Core Media issupported.
Video DisplayInformation
ATI MOBILITYRADEON Xpress 200 Series
**** ExternalPlug-ins Information ****
No externalplug-ins installed.
Genius ID:cb0eaa5cad8a753f64335065bc061263
**** DeviceConnectivity Tests ****
iPodService10.2.2.12 is currently running.
iTunesHelper10.2.2.12 is currently running.
Apple MobileDevice service 3.3.0.0 is currently running.
UniversalSerial Bus Controllers:
StandardEnhanced PCI to USB Host Controller. Device is working properly.
StandardOpenHCD USB Host Controller. Device isworking properly.
StandardOpenHCD USB Host Controller. Device isworking properly.
No FireWire(IEEE 1394) Host Controller found.
Most RecentDevices Not Currently Connected:
iPad runningfirmware version 4.3.1
Serial Number: DLXFK2A8DKPH
**** DeviceSync Tests ****
No iPod, iPhone, or iPad found.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also, do you remember what the error message said? -
Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following. When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer. It did get progressively worse though, at first it crashed not that often and then got worse. So restores are failing, recovery, everything. Anyone run into this?
11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c bug type 110
incident identifier 8ff84a87Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
Error in communicating with DCR
Preliminary question:
For LMS 3.2 on Windows, which is better 2003 or 2008?
Primary issue:
Background: new install of LMS 3.2 on Windows 2008 sp2 Virtual Machine.
Upgraded Campus to 5.2.1
Upgraded RME to 4.3.1
when updating device packages, services started extremely slow with anidbeng taking 2hrs. portal showed service unavailable.
had to restart crmdmgtd to be able to login.
most links in CS return the following: Error in communicating with DCR server. DCR server may be down. Please start the DCR server and then refresh the page. The DCR server shows running normal.
tried restarting crmdmgtd
attached DCR.log
tried CSCtd07131 .. no successWindows 2008 offers more scalability so I would go with that although LMS has been tested on both (you will have a longer life of support as well).
When applying the CSCtd07131 patch, you need to be sure it is the right patch for the right CS version as there are multiple versions out there. However, this is fixed in LMS 3.2.1 so you should just upgrade there.
An often overlooked matter when installing LMS are the steps mentioned here:
https://supportforums.cisco.com/docs/DOC-9132
I see constant TAC cases due to installation problems because the above steps are not met or are half-met. Services starting slowly are usually an after-effect of something blocking ports (anti-virus or such) or possible database corruption. Setting DEP and anti-virus as specified above might help here, but if you did not follow these steps to the letter during this new install, I would suggest to cleanup this server and re-install properly; then move all the way to LMS 3.2.1.
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