Original and transferred calls

Hi All,
In TCD what is the common field between an original inbound call and a transferred one by the agent.
Agent ID is not displayed in transferred call field.
Regards,

Hello my friend
I will extend your question to cradle to grave call tracking including CVP and CUCM CDR as well with the following answer (copyrighted by David Reich), but you can choose what is suitable for you...
Mapping CDR to TCD
The UCManager CDR does have a mapping to ICM Termination Call Detail record, but you need to do some conversion.
The CDR globalCallID_CallManagerID and globalCallID_CallId is combined to create the TCD PeripheralCallKey.
The globalCallID_CallManagerID is moved into the high order byte. To shift it over the properly, multiply it by the hexadecimal value 1000000 and add it to the globalCallID_CallId.
So:
(globalCallID_CallId * 0x1000000) + globalCallID_CallId = PeripheralCallKey
These IDs are not unique because the same PeripheralCallKey and CallID are re-used in redirect, transfer and conference scenarios.
Also, this only works with in a single cluster. So in a multiple cluster environment, you need to map Cluster CDRs to a specific PeripheralID.
Cradle to Grave Call Tracking in ICM
The RouterCallKeyDay, RouterCallKey, and RouterCallKeySequenceNumber will track a call from its first route until its final call leg.
The RouterCallKeyDay and RouterCallKey combine to provide common attribute across the calls.
The RouterCallKeySequenceNumber gives you some sense of order of when calls were created. (gselthof: so note, 'some sense' is not guaranteed order!!!)
In a multi-peripheral environment, this requires routing between peripherals. This means calls to the IVR need to be translation routed, and calls to other agent clusters need to be routed as well.
Identifying Routed Agent TCDs
You will want to filter out the TCDs created for the CVP call legs, and calls are generated for agents for internal agent to agent calls.
Use the AgentSkillTargetID to identify agent, SkillGroupSkillTagetID to identify SkillGroup, and CallTypeID to identify Call Type / program.
If all three of these values are filled in, you know you got a call that was routed to an agent.
Sometimes more than one TCD will meet these three criteria for the same PeripheralCallKey In those cases, the one with the lowest RouterCallKeySequenceNumber will identify the first call answered by the agent.
CallDisposition
The CallDispositionFlag is the best indicator to find out if a call was handled or not. There are a bunch of CallDispositions. The CallDispositionFlag distills the results down to 7 categories.
You can find details on what the CallDispositionFlags are in the schema help or schema guide.
Cheers and Happy New Year!
Goran
TAC

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Hello again.
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https://supportforums.cisco.com/docs/DOC-13933

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If you are a Verizon customer-- do not give up-- stand up and fight for what you believe in. It is YOUR money-- spend it wisely. Dont accept yield signs disguised as stop signs. Yield for the moment, and get back on the road. YOU are your best advocate--- you can always count on YOU.
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

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Hi Everybody!
I got a factory unlocked (originally was Vodafon locked) iPhone 4s with firmware 6.1.3.When I insert my sim (Hungarian Telenor) when only EDGE is on it founds the signal and seems like everything is working.After a few hours or sometimes even a day passes by a phone stays on full signal with Carrier logo and Edge on, but my friends reporting that they cant call me(like im offline) and i cant make calls either.The interresting stuff is that the Edge connection is fully working during that im offline for my friends via Calls and i can send and recieve imessages and viber messages.
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ps.:i restored over 20times,reset network settings,switch off and on automatic setting time.. every little possible things that people wrote on forums before..

neverstop wrote:
1. Settings > General > About - Carrier sais Carrier 14.0 when i restore and startup with my Telenor sim.. ..
1. In order
2. ...... everyone is pointing on the other and i cant do anything about it..just the whole 3g/call failed stuff is bothering me...
2. It appears configuration issue. I use three iPhones (in my family) on four unsupported carriers. Never had any problem except on one. Outgoing calles to one particular party failed. Set right by Carrier.
3. Is there something like the Unlock process was not fully succesfull...
3. Never heard. It is digital : Yes or No. In the instant case, unlock is successful.
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Observe.

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Hello again,
The Voice Mail Box Mask was blank before. However I tried XXXX (I use 4-digit extension for the VM pilot) but this did not seem to fix anything to the system....Same situation as before. Any more suggestions?
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**Issue is calls are not transferring once extension or directory is pressed on the phone.
I upgraded our 2811 CME 7.1/CUE 7.0 router to 2911 15.2 CME 9.1/CUE8.6. It has CME and V/k9 license enabled. I uploaded the configuration used on the 2811 to the 2911. I added the ip addresses in the ip trusted list. Calls come in and out if I point the translation list to the phone and not to the auto attendant pilot number. Incase if it was toll fraud issue I disabled it but still a no go.
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20.10.10.5- CUE interface address
659 09/12 11:43:39.418 ACCN SIPS 0 Call.transferFailed(114, RESOURCE_NOT_ACKNOWLEDGING) SIPCallContact[id=33,type=Cisco SIP Call,implId=5738D3Dse-20-10-10-5# [email protected],active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US

Ok I'm starting to think its a dtmf issue. I checked to see if I call from internal to the AA and dial an extension if it works but the same issue. I ran the debug voip ccapi inout and I see consume mask is not set. What would that indicate? Could that be the problem?
This is right when I dialed extension 114
2811-TEST#
001288: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
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001289: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
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001290: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001291: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
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001292: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001293: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001294: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001295: Sep 16 14:59:23.198: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
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001296: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
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2811-TEST#
001297: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001298: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 4 to dstCallId 0x38
001299: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
2811-TEST#
At this point theres silence on the phone I see this message:
2811-TEST#
001300: Sep 16 14:59:28.914: //55/D62BA3D180C8/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
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001301: Sep 16 14:59:28.918: //56/D62BA3D180C8/CCAPI/cc_api_call_feature:
   Feature Type=50, Interface=0x49FC2B80, Call Id=56
2811-TEST#
2811-TEST#
At this point I get the message "the phone number you are trying to reach" then the call disconnects
2811-TEST#
001242: Sep 16 14:48:57.719: %VOICE_IEC-3-GW: SIP: Internal Error (ACK wait timeout): IEC=1.1.129.7.67.0 on callID 52 GUID=5D21AC143CE711E480BCEEC6B624839
Also I checked show voice iec description:
2811-TEST#show voice iec description 1.1.129.7.67.0
    IEC Version: 1
    Entity: 1 (Gateway)
    Category: 129 (Call setup timeout)
    Subsystem: 7 (SIP)
    Error: 67 (ACK wait timeout)
    Diagnostic Code: 0
2811-TEST#

CTI OS desktop client freezes after release of transferred call

Using CTI OS desktop v7.5(9), UCCE 7.5(9), Endpoint is CIPC 8.6.3 on CUCM 7.1.3
ACD call received by Agent 1 on ext 1111
Agent 1 transfers to 1112
Agent 2 answers transferred call on 1112 using answer call button.
Agent 2 disconnects using Release Call button on CTI OS desktop
Call disconnects but stays in grid with status 'Talking' and buttons on CTI OS desktop become unresponsive. CIPC is fully usable independently.
Agent 2 can reset by killing the CTIOS Desktop process and restarting.
This condition ONLY occurs as the result of an inbound transfer to Agent 2. It does not appear to happen when a call is transferred to Agent 1 in a similar scenario (Agent 1 is on a 7942)
Any thoughts as to why this occurs?
Thanks so much for any assistance!

Hi,
looks like for some reason the CIPC does not informs the CUCM about the call released event. Or it does, it's only the JTAPI gateway that misses it.
Did you try upgrading/downgrading the firmware of the CUPC?
Also, I am not quite sure that CIPC 8.x is supported. It might be, but it certainly is not on the list:
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_ALL_7.x_Releases
G.

Re: Forte and OrbixWeb call-back

We have created a business process manager (BPM) layer between our client GUI
and business model objects that supports Java call-in/call-out. This enables
switching out the Forte windows with Java windows for a web solution with
minimal code re-write.
We were able to get most functionality to work as per our design, which
included registering a call back function from a Java GUI in the BPM, but had
to make some sacrifices due to a Forte bug, at least under 3.0.D. We turned
in case #38434, detailing errors when we tried to fire a callback method with
parameters, example below ("callback" was the Java object passed in.)
method TestIIOPBackend.FireCallback(input message: Framework.string)
begin
if callback != nil then
task.part.logmgr.putline('Firing callback');
//WORKS
callback.CallMe();
//ERROR!
callback.CallMeString(message);
else
task.part.logmgr.putline('Callback not set');
end if;
end method;
This may have been fixed in 3.0.F, we found a way to work around it in our
design and haven't investigated since.
-DFR
Ngai* Stuart <[email protected]> on 01/20/98 09:14:28 AM
To: '[email protected]' <[email protected]> @ INTERNET
cc:
Subject: Forte and OrbixWeb call-back
Has anyone actually tried the tech note 11153 "Java call-in/call-out and
Forte
Anchored Objects"? I'm trying to verify the callback mechanism from
Forte to
an IIOP Java client. Thanks.
<<< Stuart Ngai (416)359-4306 [email protected] >>>
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From: "Ngai, Stuart" <[email protected]>
To: "'[email protected]'" <[email protected]>
Subject: Forte and OrbixWeb call-back
Date: Tue, 20 Jan 1998 10:27:39 -0500
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Reply-To: "Ngai, Stuart" <[email protected]>

Peggy,
1) Do you have experience with PowerBuilder and Forte' applications running at
the same time on the same (laptop) computer? Here I'm thinking
about any potential resource constraints? Memory Requirements?As log as you are using Win95 or NT you should not be concerned about WIN-resources. Memory depends more on what your 2 tier PB application requires than what your Forté would require.
Cheers,
Troels
Lindhard Forté Solutions
-----Original Message-----
From: Peggy Lynn Adrian [SMTP:[email protected]]
Sent: Thursday, January 15, 1998 10:31 PM
To: [email protected]
Subject: Forte and Powerbuilder Experience Needed
I sent this query to Forte support but maybe someone out there can help me
with practical experience
with the following?
---------------------- Forwarded by Peggy Lynn Adrian/AM/LLY on 01/15/98 04:30
PM ---------------------------
Peggy Lynn Adrian
01/14/98 03:55 PM
To: [email protected]
cc: Peggy Lynn Adrian/AM/LLY@Lilly
Subject: Forte and Powerbuilder Experience Needed
1) Do you have experience with PowerBuilder and Forte' applications running at
the same time on the same (laptop) computer? Here I'm thinking
about any potential resource constraints? Memory Requirements?
2) Can PowerBuilder and Forte' applications call and interact with one
another?
The Forte' application will need to interact with the PowerBuilder application
to pull out information maintained by the PB application.

Original and transferred calls

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