Report on transferred calls

I need to report on transferred calls. Agents are using standard CAD and selecting the transfer icon. Within the transfer form, they use the softphone to dial various 800 numbers. I need to create a report that I can group by 800 numbers called using the CAD transfer option. Does this come from the call manager? We recently implemented CVP. Are there any CVP reports that would provide this information?

Hi Ryan
I'm afraid there isn't one - only the CSQ Activity reports and the CSQ Service Level Priority Summary reports seem to show the service level info, and those are summary reports rather than reports that show call lists.
You would need to get a custom report put together for this... it's an Informix SQL procedure-writing and Crystal Reports exercise to do that.
Regards
Aaron

Similar Messages

Query for transferred calls

I am attempting to create a report of transferred calls from the calldetailrecord table in the CDR database using Call Manager 4.2. I have read the documentation provided for the table and it looks to me like if there is a call from 555-1212 to ext 100 and ext 100 transfers it to 101, I should see something like this:
CallingPartyNumber,FinalCalledPartyNumber
555-1212,100
100,101
555-1212,101
However, I have a few problems. First of all, I can't find anything like this pattern in over 4 months worth of data from our system, where lots of calls are transferred each day, although right now I'm just kind of combing through using different queries by time etc. Also, I have a lot of records where the CallingPartyNumber column is blank, or the OriginalCalledPartyNumber field has a weird value starting with b, like b5627368934. Also I cannot seem to determine which column would link together all of the segments of a call for a transferred call, so that I can see all transfers for one actual call (which is why I'm just trying all sorts of different queries right now). Can anyone help me out with an example query to find some transferred calls and list out all of the transfers for each call?
Thanks

Hi,
OriginalCalledPartyNumber beginning with 'b' means conference call to conference Bridge.
Transfered calls you can analyze using lastRedirectDN (redirecting number) field.
Empty callingPartyNumber means that PSTN caller has restricted number presentation.
Detailed CDR description for CCM 4.2.3 you can find at:
http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/4_2/4_2_3/cdr423.pdf
regards,
pk

UCCX Historical Reporting - Transferred Calls

Hi All,
I've hit a brick wall in a UCCX script I'm currently working on. My client has requested stats on where agents are transferring calls. It's an operator-type position and it's fairly important to the client that she be able to guage the call volume to particular extensions.
I've gone through the majority of the standard report templates in UCCX Historical Reporting but haven't found anything suitable. I did notice that the "Agent Call Summary" report states the number of transferred called by a particular agent but not the extension the call were transferred to.
Any advice would be greatly appreciated!
As always, thanks in advance.

What you want is essentially a custom cradle to grave report. I'm sure there are reporting packages that can do this but they are quite spendy.
You basically want to tie a UCCX session to the CDR records from the CUCM; if you are familiar with SQL that shouldn't be too much of a challenge. The trick is automating it.

Problem with output from report to excel, calling the report from form 10g

Hi everyone, I'm having a problem generating a excel from a report, which is called from a form, I'm using Forms 10g. The problem is this: My report has a variable number of columns. These columns appear according to data obtained from the database, these columns are dates, In vesion 6 excel file generated shows the columns one after another starting in column A1 to column CP. I mean that the dates are correlative. But in version 10g the excel file generated shows the same report starting in column A to column T, only shows the 20 dates correlative corresponding to this columns, the rest of the dates are down the excel sheet in groups of 20 dates, it's something, the file in 6i grows across and in 10g grows down the excel sheet. The report (rdf file) is the same in 6i and 10g, I compiled the 6i version to obtain the 10g version. The excel sheet generated in 10g looks like the report was in pdf format, because PDF format, cuts the report in pages and the file grows down, if I generate the report in PDF format it has the same structure excel file in 10g has. I hope yo can help because I have days trying to solve this but I have no succes. If someone could help I could email the excel files generated in two versions. Here I put the code I use to generate the files in 6i and 10g. I have tried with DESFORMAT=SPREADSHEET in 10g but the result is the same. Thanks for your help. Greetings for all.
Code for version 6i (Works Very well)
PROCEDURE GUARDAREXCEL IS
pl_id ParamList;
nom_rep varchar2(20);
cla_rep varchar2(20);
cod_dis varchar2(4);
nom_arch varchar2(100);
fec date;
BEGIN
pl_id := Get_Parameter_List('tmpdata');
IF NOT Id_Null(pl_id) THEN
Destroy_Parameter_List( pl_id );
END IF;
pl_id := Create_Parameter_List('tmpdata');
IF :BK_PARAMETROS.LI_COD_DIS IS NOT NULL THEN
cod_dis := :BK_PARAMETROS.LI_COD_DIS;
END IF;
IF :BK_PARAMETROS.TI_COD_CLI IS NOT NULL THEN
Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,:BK_PARAMETROS.TI_COD_CLI||'%');
ELSE
Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,'%');
:BK_PARAMETROS.TI_COD_CLI:='%';
END IF;
IF :BK_PARAMETROS.CLAS_REP=1 THEN
cla_rep := '001';
ELSE
     IF :BK_PARAMETROS.CLAS_REP=2 THEN
          cla_rep := '002';
     ELSE
          IF :BK_PARAMETROS.CLAS_REP=3 THEN
          cla_rep := '003';
     ELSE
          cla_rep := '004';
     END IF;
     END IF;
END IF;
Add_Parameter(pl_id,'P_COD_DIS',TEXT_PARAMETER, cod_dis);
Add_Parameter(pl_id,'P_FECHA',TEXT_PARAMETER,to_char(:BK_PARAMETROS.FECFIN, 'DD/MM/YYYY'));
Add_Parameter(pl_id,'P_CLASE',TEXT_PARAMETER, cla_rep);
Add_Parameter(pl_id,'PARAMFORM',TEXT_PARAMETER,'NO');
Add_Parameter(pl_id,'DESTYPE',TEXT_PARAMETER,'File');
Add_Parameter(pl_id,'MODE',TEXT_PARAMETER,'Character');
Add_Parameter(pl_id,'DESFORMAT',TEXT_PARAMETER,'DELIMITED' );
select sysdate into fec from dual;
IF :BK_PARAMETROS.TIPO_REP=1 THEN
     BEGIN
nom_rep := 'tdvenrli1577.rep';
nom_arch := 'c:\windows\temp\RepCobranzaPlanos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
END;
ELSIF :BK_PARAMETROS.TIPO_REP=2 THEN
          BEGIN
          nom_rep := 'tdvenrli1578.rep';
          nom_arch := 'c:\windows\temp\RepCobranzaLargos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
          END;
ELSIF :BK_PARAMETROS.TIPO_REP=3 THEN
     BEGIN
                    Add_Parameter(pl_id,'P_XLS',TEXT_PARAMETER, '1');
          nom_rep := 'tdvenrli1576.rep';
          nom_arch := 'c:\windows\temp\RepCobranzaDetallados' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
          END;
ELSE
          BEGIN
                    nom_rep := 'TDVENRLI1545.REP';
          nom_arch := 'c:\windows\temp\RepCobranzaTodos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
          END;
END IF;
--Add_Parameter(pl_id,'DESNAME',TEXT_PARAMETER,nom_arch );
Add_Parameter(pl_id,'DESNAME',TEXT_PARAMETER, nom_arch);
standard.commit;
Run_Product(REPORTS, nom_rep, SYNCHRONOUS, runtime, FILESYSTEM, pl_id,'');
EXCEPTION WHEN Run_Product_Failure THEN
message('Error');
END;
Code for version 10g
PROCEDURE GUARDAREXCEL IS
pl_id ParamList;
nom_rep varchar2(20);
cla_rep varchar2(20);
cod_dis varchar2(4);
nom_arch varchar2(100);
fec date;
--byt12122007.sn
repid REPORT_OBJECT;
     vURL VARCHAR2(500);
     rep_status VARCHAR2(20);
     vJobID VARCHAR2(100);
     v_rep VARCHAR2(100);
VAR NUMBER;
w_name_repserv VARCHAR2(30);
--byt1212007.en
BEGIN
     --w_name_repserv:=F_OBTIENE_SERVREP;
w_name_repserv:='repserv';
pl_id := Get_Parameter_List('mytmp_params');
IF NOT Id_Null(pl_id) THEN
Destroy_Parameter_List( pl_id );
END IF;
pl_id := Create_Parameter_List('mytmp_params');
IF :BK_PARAMETROS.LI_COD_DIS IS NOT NULL THEN
     cod_dis := :BK_PARAMETROS.LI_COD_DIS;
END IF;
IF :BK_PARAMETROS.TI_COD_CLI IS NOT NULL THEN
Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,:BK_PARAMETROS.TI_COD_CLI||'%');
ELSE
Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,'%');
:BK_PARAMETROS.TI_COD_CLI:='%';
END IF;
IF :BK_PARAMETROS.CLAS_REP=1 THEN
cla_rep := '001';
ELSE
     IF :BK_PARAMETROS.CLAS_REP=2 THEN
          cla_rep := '002';
     ELSE
          IF :BK_PARAMETROS.CLAS_REP=3 THEN
          cla_rep := '003';
     ELSE
          cla_rep := '004';
     END IF;
     END IF;
END IF;
Add_Parameter(pl_id,'P_COD_DIS',TEXT_PARAMETER, cod_dis);
Add_Parameter(pl_id,'P_FECHA',TEXT_PARAMETER,to_char(:BK_PARAMETROS.FECFIN, 'DD/MM/YYYY'));
Add_Parameter(pl_id,'P_CLASE',TEXT_PARAMETER, cla_rep);
Add_Parameter(pl_id,'PARAMFORM',TEXT_PARAMETER,'NO');
/*Add_Parameter(pl_id,'DESTYPE',TEXT_PARAMETER,'File');
Add_Parameter(pl_id,'MODE',TEXT_PARAMETER,'Character');
Add_Parameter(pl_id,'DESFORMAT',TEXT_PARAMETER,'DELIMITED' );*/
select sysdate into fec from dual;
IF :BK_PARAMETROS.TIPO_REP=1 THEN
BEGIN
     repid := find_report_object('tdvenrli1577');
--nom_rep := 'tdvenrli1577.rep';
nom_arch := 'c:\windows\temp\RepCobranzaPlanos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
SET_REPORT_OBJECT_PROPERTY(repid, REPORT_FILENAME,'tdvenrli1577');
END;
ELSIF :BK_PARAMETROS.TIPO_REP=2 THEN
BEGIN
     repid := find_report_object('tdvenrli1578');
          --nom_rep := 'tdvenrli1578.rep';
          nom_arch := 'c:\windows\temp\RepCobranzaLargos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
          SET_REPORT_OBJECT_PROPERTY(repid, REPORT_FILENAME,'tdvenrli1578');
          END;
ELSIF :BK_PARAMETROS.TIPO_REP=3 THEN
BEGIN
     repid := find_report_object('tdvenrli1576');
                    Add_Parameter(pl_id,'P_XLS',TEXT_PARAMETER, '1');
          --nom_rep := 'tdvenrli1576.rep';
          nom_arch := 'c:\windows\temp\RepCobranzaDetallados' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
          SET_REPORT_OBJECT_PROPERTY(repid, REPORT_FILENAME,'tdvenrli1576');
          END;
ELSE
BEGIN
     repid := find_report_object('tdvenrli1545');
                    --nom_rep := 'TDVENRLI1545.REP';
          nom_arch := 'c:\windows\temp\RepCobranzaTodos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
          SET_REPORT_OBJECT_PROPERTY(repid, REPORT_FILENAME,'tdvenrli1545');
          END;
END IF;
--Add_Parameter(pl_id,'DESNAME',TEXT_PARAMETER,nom_arch );
--Add_Parameter(pl_id,'DESNAME',TEXT_PARAMETER, nom_arch);
standard.commit;
SET_REPORT_OBJECT_PROPERTY(repid, REPORT_DESNAME,nom_arch);
SET_REPORT_OBJECT_PROPERTY(repid, REPORT_COMM_MODE, SYNCHRONOUS);
     SET_REPORT_OBJECT_PROPERTY(repid, REPORT_EXECUTION_MODE, RUNTIME);
     SET_REPORT_OBJECT_PROPERTY(repid, REPORT_DESTYPE, 'File');
     SET_REPORT_OBJECT_PROPERTY(repid, REPORT_DESFORMAT, 'DELIMITED');
     SET_REPORT_OBJECT_PROPERTY(repid, REPORT_SERVER, w_name_repserv);
     SET_REPORT_OBJECT_PROPERTY(repid, REPORT_OTHER, 'paramform=no');
     v_rep := RUN_REPORT_OBJECT(repid, pl_id);
     rep_status := REPORT_OBJECT_STATUS(v_rep);
     WHILE rep_status IN ('RUNNING','OPENING_REPORT','ENQUEUED')     LOOP
          rep_status:= report_object_status(v_rep);
     END LOOP;
     IF rep_status = 'FINISHED' THEN
          vJobID := SUBSTR(v_rep, INSTR(v_rep, '_', -1)+1);
          vURL:='/reports/rwservlet/getjobid'||vJobID||'?'||'server='||w_name_repserv;
     END IF;
     WEB.SHOW_DOCUMENT(vURL, '_blank');
     IF NOT form_success THEN
          MESSAGE('Error: PL/SQL held against Button failed to execute');
          RAISE FORM_TRIGGER_FAILURE;
     END IF;
/*Run_Product(REPORTS, nom_rep, SYNCHRONOUS, runtime, FILESYSTEM, pl_id,'');
EXCEPTION WHEN Run_Product_Failure THEN
message('Error');*/
END;

There are two problems with your VI. First, the basic logic of writing/appending to a file (Excel, TDMS, anything) should go something like this: Open the file, position yourself at the end of the file, then, in the loop, acquire data and write it to the file until you are finished with data acquisition. When you exit the acquire/write to file loop, then close the file. In particular, the opening and the closing of the file should not be inside the loop.
As others have pointed out, writing to Excel might not be optimal, particularly if you are acquiring data at a high rate (and would therefore be writing a lot of data). We actually use Excel in our data acquisition routine, mainly reading from a WorkSheet to get the parameters of a particular stimulus, but also writing the outcome of the response to the stimulus. As it happens, our "acquisition rate" in this example is on the order of several samples per minute, so there's no problem using Excel (we also sample 16 channels of analog data at 1 KHz -- this gets written as a binary file).
Second, if you really do want to use Excel, use the (existing) Excel file to which you want to append as the "template" argument of the New Report function. Then use the Excel Get Last Row function to position yourself at "end of file", as noted above.
Good Luck.
Bob Schor

AutoAttendant not transferring calls in CUE 8.6 to CME 9.1

**Issue is calls are not transferring once extension or directory is pressed on the phone.
I upgraded our 2811 CME 7.1/CUE 7.0 router to 2911 15.2 CME 9.1/CUE8.6. It has CME and V/k9 license enabled. I uploaded the configuration used on the 2811 to the 2911. I added the ip addresses in the ip trusted list. Calls come in and out if I point the translation list to the phone and not to the auto attendant pilot number. Incase if it was toll fraud issue I disabled it but still a no go.
Everything worked fine on the 2811. I can't understand why it would not work on the 2911 15.2. Has anyone had any issues when upgrading from 12.4 to 15.x with auto attendant not transferring calls?
I ran a trace on the Cue when placed a call to extension 114:
20.10.10.1- CME interface address
20.10.10.5- CUE interface address
659 09/12 11:43:39.418 ACCN SIPS 0 Call.transferFailed(114, RESOURCE_NOT_ACKNOWLEDGING) SIPCallContact[id=33,type=Cisco SIP Call,implId=5738D3Dse-20-10-10-5# [email protected],active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US

Ok I'm starting to think its a dtmf issue. I checked to see if I call from internal to the AA and dial an extension if it works but the same issue. I ran the debug voip ccapi inout and I see consume mask is not set. What would that indicate? Could that be the problem?
This is right when I dialed extension 114
2811-TEST#
001288: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001289: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001290: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001291: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
001292: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001293: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001294: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001295: Sep 16 14:59:23.198: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
001296: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 4 to dstCallId 0x38
2811-TEST#
001297: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001298: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 4 to dstCallId 0x38
001299: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
2811-TEST#
At this point theres silence on the phone I see this message:
2811-TEST#
001300: Sep 16 14:59:28.914: //55/D62BA3D180C8/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=55
001301: Sep 16 14:59:28.918: //56/D62BA3D180C8/CCAPI/cc_api_call_feature:
   Feature Type=50, Interface=0x49FC2B80, Call Id=56
2811-TEST#
2811-TEST#
At this point I get the message "the phone number you are trying to reach" then the call disconnects
2811-TEST#
001242: Sep 16 14:48:57.719: %VOICE_IEC-3-GW: SIP: Internal Error (ACK wait timeout): IEC=1.1.129.7.67.0 on callID 52 GUID=5D21AC143CE711E480BCEEC6B624839
Also I checked show voice iec description:
2811-TEST#show voice iec description 1.1.129.7.67.0
    IEC Version: 1
    Entity: 1 (Gateway)
    Category: 129 (Call setup timeout)
    Subsystem: 7 (SIP)
    Error: 67 (ACK wait timeout)
    Diagnostic Code: 0
2811-TEST#

CTI OS desktop client freezes after release of transferred call

Using CTI OS desktop v7.5(9), UCCE 7.5(9), Endpoint is CIPC 8.6.3 on CUCM 7.1.3
ACD call received by Agent 1 on ext 1111
Agent 1 transfers to 1112
Agent 2 answers transferred call on 1112 using answer call button.
Agent 2 disconnects using Release Call button on CTI OS desktop
Call disconnects but stays in grid with status 'Talking' and buttons on CTI OS desktop become unresponsive. CIPC is fully usable independently.
Agent 2 can reset by killing the CTIOS Desktop process and restarting.
This condition ONLY occurs as the result of an inbound transfer to Agent 2. It does not appear to happen when a call is transferred to Agent 1 in a similar scenario (Agent 1 is on a 7942)
Any thoughts as to why this occurs?
Thanks so much for any assistance!

Hi,
looks like for some reason the CIPC does not informs the CUCM about the call released event. Or it does, it's only the JTAPI gateway that misses it.
Did you try upgrading/downgrading the firmware of the CUPC?
Also, I am not quite sure that CIPC 8.x is supported. It might be, but it certainly is not on the list:
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_ALL_7.x_Releases
G.

Original and transferred calls

Hi All,
In TCD what is the common field between an original inbound call and a transferred one by the agent.
Agent ID is not displayed in transferred call field.
Regards,

Hello my friend
I will extend your question to cradle to grave call tracking including CVP and CUCM CDR as well with the following answer (copyrighted by David Reich), but you can choose what is suitable for you...
Mapping CDR to TCD
The UCManager CDR does have a mapping to ICM Termination Call Detail record, but you need to do some conversion.
The CDR globalCallID_CallManagerID and globalCallID_CallId is combined to create the TCD PeripheralCallKey.
The globalCallID_CallManagerID is moved into the high order byte. To shift it over the properly, multiply it by the hexadecimal value 1000000 and add it to the globalCallID_CallId.
So:
(globalCallID_CallId * 0x1000000) + globalCallID_CallId = PeripheralCallKey
These IDs are not unique because the same PeripheralCallKey and CallID are re-used in redirect, transfer and conference scenarios.
Also, this only works with in a single cluster. So in a multiple cluster environment, you need to map Cluster CDRs to a specific PeripheralID.
Cradle to Grave Call Tracking in ICM
The RouterCallKeyDay, RouterCallKey, and RouterCallKeySequenceNumber will track a call from its first route until its final call leg.
The RouterCallKeyDay and RouterCallKey combine to provide common attribute across the calls.
The RouterCallKeySequenceNumber gives you some sense of order of when calls were created. (gselthof: so note, 'some sense' is not guaranteed order!!!)
In a multi-peripheral environment, this requires routing between peripherals. This means calls to the IVR need to be translation routed, and calls to other agent clusters need to be routed as well.
Identifying Routed Agent TCDs
You will want to filter out the TCDs created for the CVP call legs, and calls are generated for agents for internal agent to agent calls.
Use the AgentSkillTargetID to identify agent, SkillGroupSkillTagetID to identify SkillGroup, and CallTypeID to identify Call Type / program.
If all three of these values are filled in, you know you got a call that was routed to an agent.
Sometimes more than one TCD will meet these three criteria for the same PeripheralCallKey In those cases, the one with the lowest RouterCallKeySequenceNumber will identify the first call answered by the agent.
CallDisposition
The CallDispositionFlag is the best indicator to find out if a call was handled or not. There are a bunch of CallDispositions. The CallDispositionFlag distills the results down to 7 categories.
You can find details on what the CallDispositionFlags are in the schema help or schema guide.
Cheers and Happy New Year!
Goran
TAC

UCCX HR Report for Outbound Calls

Hi,
We are using UCCX 9.0.
In Historical report we able to get the report for outbound call also.
The issue for the Outbound is calls which are not answered by the remote party There is also a call duration though the CUCM CDR shows zero seconds and the Agent Call Records in CAD shows the call and unanswered.
Because of this we are not able to identify the matured calls & non matured calls for the outgoing.
Is there anyway to capture unanswered outbound calls from Historical reports
Thanks,
Paul

I must say that I had similar problems with reports for outbound calls on our CC system...after some writings with TAC we concluded that reports for outbound calls in CC system are much more less informational versus inbound calls. So what I want to say is that probably your reporting is working fine and there is just no info for outbound calls which can be utilized and be usefull for you in your reports...
BR,
Dragan

Getting Report ID of Calling Report in Child Report

Hi,
Am using Business objects webi reports at my job.
I have a scenario where i call report B from report A and report B from report C.Am using hyperlinks to call the other reports.
A ->calls->B
C->Calls->B
I wanted to know how to get the report id of the parent report(calling report)(A/C) in the child report (B). I need those details as i have to have back button in child report(B) which takes me to corresponding calling(parent) report.
So if A->calls->B back button in B report should take me to A Report.
C->B back button in B report should take me to C Report.
Your help is very much appreciated.
Thanks & Regards,
Sravya

Karthik,
Thanks for your response.But my problem is not getting report id.I need to make a dynamic back button which points to correct parent report from child report, though there are many parent reports calling the child report.
So i should be able to track which report has called.
Looking forward for some help
Thanks
Sravya

Is it possible to call diff report queries when called from form

hello all
I want to know if it is possible to call different report queries when called from oracle 9i form .
i tried to use he
SET_REPORT_OBJECT_PROPERTY(REPORT_QUERY = 'q_diff' )
option and actualy called the report name
but it dint seem to work !!!
also is it possible to chng the title of the browser at runtime

Sandeep,
this property is used with passing Record Groups as data parameters from Forms.
Passing the query name indicates that the values contained in the record group substitutes the result of the named query. This may work in client/server Reports, but it definitively doesn't work on teh Web because you can't pass a Record Group as a data parameter in this environment.
Te problem with changing a Reports query is that you must meet the same number of columns and column types as they exist in the Report. I didn't spend much time with XML based runtime customization in Reports. I think that you can change the Reports query through this feature. In Forms you would create the XML file using text_io and the merge it with an existing Reports. I never did this before. So it could be that all I am saying does not work in the end. Before following this idea, you may better ask in teh Reports forum on OTN if it is possible to use the runtime customization feature to modify the Reports query.
Fran

CAD goes not responding as soon as transferred call is attempted to conference.

CAD goes not responding as soon as transferred call is attempted to conference.
Windows 7 version 32 & 64 bit.
The agent is using the phone for transfer and conference and the CAD application
goes not responding.
When we are restarting the subscriber it is working fine.

Can Someone please help me on this

Can a report in ERP called from CRM system using RFCs??

Hi All,
Please let me know if this is possible, if so , how?
Can a report in ERP called from CRM system using RFCs??
Thanks
Siva

Yes, you should make an RFC function in ERP and inside the
function you can call the report with a SUBMIT. Then in CRM you can call the RFC function...
Best regards,
Iván
P.D.: Give points if answer helps!!

Reporting on service call history

I would like to create a report of service call history as can be seen on the service call tab. I know the ASCL table is the change log for service calls: is this my only option for getting a report? Is there a view for the Service call history?
My goal is to track the time it takes between changes in Call Status for some performance reporting. Any suggestions would be much appreciated.
Laura

Hi Laura,
If you need a report for service call history that can be seen on the service call tab, you may not need ASCL. ASCL only saves the header changes. Those data under each tab are saved in the SCLx sub tables.
Thanks,
Gordon

TS3581 iPhone 4s isn't automatically transferring calls to 2011 Acura MDX HFL.

I'm having issues with my iPhone 4s automatically transferring calls to the 2011 Acura MDX's bluetooth hands free link. I can pair the phone and play audio via bluetooth. IOS 5.1.1. I can force the transfer. Does anyone know how to make the calls automatically transfer?

Transfer a Transferred Call failed

I have issue with Lync, transfer a transferred call always failed, the scenario as following:
User A calls User B (Success)
User B transfer to User C (Success)
User C transfer to User D (Failed)
This issue happens always for all the users whether the call is Lync-to-Lync or PSTN-to-Lync call.
Any help is appreciated

Hi,
Did all user in one site or in different sites? Since when calls are transferred or forwarded, the routing of calls is affected by Location-Based Routing.
You can refer to the link below of “Deployment Process for Location-Based Routing”:
http://technet.microsoft.com/en-us/library/jj994055.aspx
Please also try to disable REFER support. From the Control Panel -> Voice Routing -> Trunk Configuration, open your trunk for the gateway (if you don't have one, open the Global one) and change REFER support to None.
Click OK. Click Commit and commit the changes.
Wait a few minutes and try again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Report on transferred calls

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