Purchased acrobat pro but keeps defaulting to adobe reader

Purchased Acrobat Pro but keeps defaulting to Adobe Reader

First things first, let's get Acrobat running. When you get the "trial expired" notice, it's because Acrobat doesn't know you have a subscription. To tell it, you have to sign in to tell it you have a license.

Similar Messages

  • I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    Hi,
    Please refer to the help document below:
    Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
    Regards,
    Sheena

  • Purchased acrobat pro but won't open

    Purchased acrobat pro but won't open when I sign in

    Hi Coloredge,
    What operating system are you on, and what happens when you try to open Acrobat? Do you receive any sort of error message?  Did you run into any trouble when you downloaded and installed Acrobat?
    I look forward to hearing back from you so that we can get to the bottom of this.
    Best,
    Sara

  • I purchased Acrobat pro but am asked to log in each time to use it. when i try to log in it runs out of time and says its an internet error which I know its not

    I purchased Acrobat pro but am asked to log in each time to use it. when i try to log in it runs out of time and says its an internet error which I know its not

    Sign in, activation, or connection errors | CS5.5 and later

  • Why barcode works in Adobe Acrobat Pro but become "grey" in Adboe Reader ?

    I have created a form with barcode using Adobe Acrobat Pro with ONE field only and it works prefect. 
    However, the barcode area become grey if I using Adobe "Reader" to fill-in data!  I have tried to increase the size of the barcode area but still don't work.
    Can anyone help?
    Thanks,
    Danny

    Hi everyone,
    Any solution to this issue? Is there any cheap Adobe or third party component that enable us to design pdf forms with either livecycle designer or acrobat and provide dynamic barcode functionality for the end users having adobe reader?

  • Acrobat Pro 9.5 conflict with Adober Reader 9?

    I am using Acrobat Pro 9.5 on my Mac running OS X 10.6.8. I am having problems with an online learning site I need for a client. It wants me to install Adobe Reader 9. Will it create a conflict to have both programs on my computer?

    I already have 9.5.4. 
    I have over 500Gigs Free space on my HD
    I print to B&W, and Color and just back to the Adobe Driver (to create another PDF as a test-and still crashes if I attempt more than about 200 PDFs). I have tried it with 6 Different Printers, even at Economy printing. I always keep all my drivers (like software updates) to the latest and greatest. in fact, I checked to make sure they were all when I got the 1st crash.
    If I select more than about 200, the entire program crashes, it doesn't even attempt to start printing.
    Printer Spooling Not on.
    Just printing simple B & W line drawings (at 8 1/2 X 11)
    Here are just a few printers I have tried...
    Kyocera TASKalfa 520i KX PS and PCL
    Xerox 4110 PCL & PS
    Xerox 4112 PCL & PS
    Xerox 7545 PS & PCL
    Xerox Phaser 7760

  • Why my form works flawlessly in Acrobat Pro but is broken in the Reader?

    Hi,
    after a couple hours of trial and error, I finally made a nice form with Acrobat Professional 8.1.2.
    I have a small workshop that makes signalisation signs. With that form, my client will have a nice tool to order them.
    Here is my form (sorry, it's in french):
    http://homepage.mac.com/danyb/Sites/PDF/Dab_Feuille_de_commande.pdf
    In Acrobat professionnal, everything works, so the subtotal(somme partielle) is calculated from the 3 kinds of signs I make and the 2 taxes are applied.
    But in the Reader (8.1.2), the subtotal is always 0.
    Any suggestions on what's wrong?
    Thanks
    Dany, Qc

    I just went through your form and changed the calculations from the short cut notation fields to the "Custom calculation script" (the script generated by the short cut fields will appear) and noticed the lines did not end with a return. Adding a return to the script in the custom field cleared up the problem.
    I have seen a similar problem with JavsScript code being inserted programatically into form fields or other locations within a PDF form.
    You might want to contact Acrobat about this problem.

  • I purchased an annual subscription to Adobe Acrobat Pro but my Mac 10.5.8 doesn't support it. Is there another Adobe product

    I purchased an annual subscription to Adobe Acrobat pro but it doesn't operate on my Mac 10.5.8 operating system.
    Is there another Adobe product to which I should ask my subscription be switched so I can convert PDFs into
    Word and vice versa?

    PDF Pack can do that; but you may only be able to use the online service, since Adobe Reader may also not run on your OS (depending on the architecture).

  • Adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid"

    I recently had my macbook pro logic board fail and had to purchase a new macbook pro (expensive reinvestment after only 3 years but that's another story).
    Anyway, all of my cs4 upsell products loaded just fine, except adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid." After contacting adobe thru chat several times, here is the info I got back: my serial number IS valid, I still can activate 3 more times (deactivation was not an issue in this case), the final answer was  the cs1 server (my previous version before cs4) is no longer available which basically renders my version of acrobat unusable. Is that really the case? Now that I have a new computer I can't use that software any longer it was working fine on my old laptop? Why did all the other software load okay? Did I miss something or is buying another upgrade neccessary?
    ps: using Macbook Pro with MacOS X.8.5

    Indesign, Illustrator, Photoshop, Dreamweaver are all working just fine. I haven't needed any other apps yet since the reinstall. Install actually worked fine too for Adobe Acrobat Pro 9.0 but when I try to open anything in it I get the Software Setup Screen and it wants me to enter the serial number for the product, when I do it says the serial number is invalid. I included a screen shot below with the serial number removed so you can see. In chatting with adobe, my rep said it is a valid number (obviously since it worked fine on my other apps), but the server for CS1 is no longer available and since I have an upsell from CS1 they cannot offer me support and to take my question to the forum board, so here I am.

  • I am trying to Edit a PDF and it keeps telling me to buy Acrobat Pro but I already have it and am paid up to 15 May 2015

    I am trying to Edit a PDF and it keeps telling me to buy Acrobat Pro but I already have it and am paid up to 15 May 2015

    Hey christopherc53009480,
    Could you please let me know what version of Acrobat you have purchased.
    Also, please share the screenshot of the message that pops on your screen as I need to analyze the exact issue.
    Hope to hear from you.
    Regards,
    Anubha

  • Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud.

    Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud.  What to do?

    Hi Susan,
    Please try the following:
    The path listed below points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
    Delete all the files from following folders:
    /Library/Application Support/Adobe/SL Store/
    /Library/Application Support/Adobe/SL cache/
    And, delete all files from following folder except cache.db
    /Library/Application Support/Adobe/Adobe PCD/
    Then launch Acrobat, Accept EULA and enter the serial number again and check.
    Regards,
    Rave

  • I have purchased a 12 month subscription for Acrobat Pro but it wont install

    I have purchased Acrobat Pro via a 12 month subscription, I have downloaded the file but it wont install

    Hi Vanassa,
    Please let me know the following details:
    1. OS you are using
    2. Error message you get when you try to install the software
    Alternatively you can download Acrobat11 Pro from the direct download link available at: Download Acrobat products | Standard, Pro | XI, X
    and use your Adobe ID to license the software.
    Regards,
    Rave

  • I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

    I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

    Hi Laura ,
    Could you please elaborate about the issue and also about the error message?
    What does it say except contacting the support?
    Is it something to do with Licensing and Activation of Acrobat DC?
    Also please update us from where are you trying to download Acrobat DC?
    I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
    If you want to opt for perpetual ,follow this link .
    Download Acrobat products | Standard, Pro | DC, XI, X
    And if you wish to subscribe for Acrobat DC .Kindly refer this link .
    Download Acrobat DC (Continuous) | Enterprise or VIP
    Regards
    Sukrit Dhingra

  • I have paid my subscription for Adobe Acrobat Pro but can not install it- I always get an error message -also I did not receive any instalation code...

    I have paid my subscription for Adobe Acrobat Pro but can not install it… I always get an error message …also I did not receive any instalation code...

    With the subscription you sign in with your Adobe ID that you used to order the subscription. By installation code, I assume you mean serial number. You do not get one with the subscription, but use your Adobe ID.

  • I accidentally signed up to download the Windows version of Adobe Acrobat Pro but I actually want the Mac version. Help please!

    I accidentally signed up to download the Windows version of Adobe Acrobat Pro but I actually want the Mac version. Help please!

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

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