Question about how HP handles customer service issues

I am the owner of three HP laptops. Two of which are dead now due to the defective Nvidia chips they contained. When I called HP to report this issue, I was told by numerous HP customer service reps that they were not aware of any issues with the Nvidia GPU or that there had not been a high number of recorded problems concerning this. It has been proven in numerous documents made public recently that this defect was known about and there had been a high frequency of this issue. I would like to know why I was told these falsehoods and treated the way I was?
I subsequently decided to dismantle one of the computer to investigate the GPU. Sure enough the epoxy that reinforces the BGA solder-joint was cracked in the chip was no longer making good electrical contact with the PCB. What I found really perplexing was the 1/4" gap between the GPU and the copper heat-sink that was intended to provide cooling. I would assume HP was responsible for the cooling and chassis design? I would also assume it as HP who filled this GAP will thermal foam. Please correct me if I am wrong.

The recall was for certain models, did you confirm that your model was one of them?
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Question about how ExifMeta handles multivalued tags

Hi,
I have tested the ExifMeta (Great work, just what I needed!) to read face recognition data written by Picasa to RegionName, RegionType etc. fields in jpg metadata. Everything seems to work fine if there is only one name in the field but Picasa writes several values separated with commas like this:
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In that case, the corresponding fields remain completely empty. So is this convention of writing several values separated by commas "standard" way of doing this? Is there any way to fix this?
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This is minor problem but it would be nice to know how to handle this kind of error in the future. Do I need to declare these in the lua-code if I need them?
Looking forward to replies,
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Mikko,
In future, please direct exif-meta specific questions to the exif-meta forum, or me personally.
But a quick answer: exif-meta doesn't (by default) parse ("interpret") text values, so commas shouldn't be handled differently than any other text.
The best way to find out what's going on is to invoke exiftool from the command line and inspect the output.
My hunch is there is a zero character in there representing end-of-string, which can cause problems for lua code (e.g. Lightroom).
If you send me one of your files which includes the face data, I'll have a look.
PS - No clue about the 3 region tags (might be worth trying it with the latest version of exiftool) - please send me a file for inspection - thanks.
Rob

Question about How to Use Custom CellEditors

Hi:
I have been trying to implement something like this: I have a JPanel, and when you double-click a particular spot on it, I want a textbox to appear. Currently, I am implementing it by using an undecorated JDialog that contains a JTextField in it (such that the text field occupies all the space in the dialog, i.e. you can't even tell that there is a dialog). This seems like a hack to me.
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Still don't understand your requirement. Does the text field stay there or disappear after the data is entered? If it disappears, then how do you change the value, do you have to click on the exact same pixel again?
Maybe you could use a MouseListener and then display a JOptionPane or JDialog to prompt for the information. Or if you want to display a JTextField then add a JTextField to the panel and then when the user enters the data by using the enter key or by clicking elsewhere on the GUI you remove the text field from the panel.

Warranty Information and how have your customer service issues been addres

I currently own a 30gig Nomad xtra. A few days ago it stopped working and it loads in safemode or whatever u want to call it. I tried selecting the Fomat, but no matter what option i pick out of the 4 listed it says Harddisk Problem.
I'll contact Creative immediately, but i'm currently out of the states. My question to those out there are, How long is the warranty for technical assistance, fixing it's And has creative been helpful? I'm worried that i'll be out 300 dollars.
I bought the player @ the end of August from Circut City.
Thanks for helping me out.
BMessage Edited by MaximaMan on 0-7-2004 08:59 PM

Hi MaximaMan,
The warranty on those players is 90 days, so you are still covered. If you contact Customer Support they will be able to assist you.
Cat

Round trip workflow with proxies between Premiere and AE / a more general question about how these programs work?

Hi all,
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Hi Mark,
Here are the specific sections of the manual that should give you the best explanation regarding the Check out/in workflow for FCP projects in Final Cut Server:
Check out:
http://documentation.apple.com/en/finalcutserver/usermanual/#chapter=7%26section =5
Editing:
http://documentation.apple.com/en/finalcutserver/usermanual/#chapter=7%26section =6
Check in:
http://documentation.apple.com/en/finalcutserver/usermanual/#chapter=7%26section =7
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How do I contact Verizon corporate regarding customer service issues?

I'm trying to escalate an issue that I have with customer service and just can't seem to find out how to contact corporate to discuss my issue. I have talked to customer service supervisers and asked them to escalate my complaint. After being told it would be 5-7 days to respond, I'm still waiting. Any help in contacting the right department at corporate would be helpful.

Hello asianguy1964,
I am available to assist and address any concerns that you may have in reference to customer service issue! May I ask is your posting regarding a billing issue, wireless service issue, or a interaction with a representative? Also, were you provided a reference number to your complaint? If you have a reference number then I can check on the status of your concern. Prior to investigating your reference number, would you be kind as to share the details of the issue as I'm condifent that we can If I am unable to provide a solution for you then the additional information will help me forward your concern to the appropriate channel. I look forward to hearing from you in the near future.
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Follow us on Twitter @vzwsupport

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra

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Are you using any disk cleaner or optimization tools like CleanMymac or Mackeeper?
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How to Handle BARCODE related issues in WebDynpro ABAP

Hi All,
How to handle barcode related issues in WDA?
is it possible in WDA or not?
please provide information or any links related..
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raj.

Hi ,
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Hello! I have a huge question about how can I get connected my iphone 4 with my car Is there any opption on find my car application? I have a Volvo xc60 and I want to be connected all the time with my iphone. Can I do that?

Hello. I can say that you have a quite strange „huge question”… It’s non-sense to stay connected with your car which is hundreds miles away. Unless…
I have a theory. You don’t want to controll your car, you want to controll somebody who is driving the car. Volvo XC 60 is a nice family car, usually used by married men between age of 35-45, probably with small children, so it’s very unlikely that you want to controll your teanage kid, mainly because probably even if you would give him/her to drive the car in the neighborhoud, I don’t think that he/she would be „several hundred miles away”… If your child is not young teneage anymore, and he/she has his/her own life, but you want to control him/her, that is sick… So I am convinced that you want to controll your husband who probably travelling often! Am I wright?
Isnt’t nice at all! Would you like if you would be monitorized in such way? I bet you don’t!
Anyway, iPhone is smart, you can use for many things, but come on, you really were thinking that there is such kind of application???
What could you do it's to put in the car a GPS survelling system, however I don't think that you could do it without your husband knowledge, otherwise he won't be able to start the engine...

A few questions about how ZPM works.

We have patch management (in ZCM 11.2.2), but honestly don't use it much. I have a few questions about how it works that might make me use it more, if I understand it more.
If I deploy a patch (or a set of patches), it creates a bundle for that deployment. That bundle seems to include actions that deploy the actual patch bundles (correct?). Do I have to recreate a new deployment bundle every time I want to push a new patch? i.e. If I push a Java update, and a month later, a new one comes out, do I build out a new bundle with the new patch in it, or do I modify the old one?
Once the patch is deployed, can I safely delete that deployment bundle, or should they just pile up?
Is there a way to "auto-approve" patches? Lets say I always want a group of machines to have the latest Adobe Flash Player patches. Can I set up ZPM to automatically cache and push the latest patches for a specific product, or do I have to manually remediate each patch? (I'm thinking of how MS's WSUS does "auto-approval")
I see most packages aren't cached in list, but occasionally, a patch is cached without me touching it. Why? Can I change what gets automatically cached?
Thanks for any help/answers you can provide.
-Adam

Originally Posted by adrockk
We have patch management (in ZCM 11.2.2), but honestly don't use it much. I have a few questions about how it works that might make me use it more, if I understand it more.
If I deploy a patch (or a set of patches), it creates a bundle for that deployment. That bundle seems to include actions that deploy the actual patch bundles (correct?). Do I have to recreate a new deployment bundle every time I want to push a new patch? i.e. If I push a Java update, and a month later, a new one comes out, do I build out a new bundle with the new patch in it, or do I modify the old one?
Once the patch is deployed, can I safely delete that deployment bundle, or should they just pile up?
Is there a way to "auto-approve" patches? Lets say I always want a group of machines to have the latest Adobe Flash Player patches. Can I set up ZPM to automatically cache and push the latest patches for a specific product, or do I have to manually remediate each patch? (I'm thinking of how MS's WSUS does "auto-approval")
I see most packages aren't cached in list, but occasionally, a patch is cached without me touching it. Why? Can I change what gets automatically cached?
Thanks for any help/answers you can provide.
-Adam
For #1, (assuming you're not using baselines), you would check the new version of the patch (vulnerability) and do a new deployment.
#2 - once you're satisified that the machines are deployed (or the best to your ability) you can delete the DEPLOYMENT package. It doesn't delete the actual vulnerability bundles to my knowledge. That's why it's a good idea to name your bundle deployments with something meaningful, IMO (and maybe include a nice desription).
#3 - currently I don't believe this is possible. I know you can probably configure it to auto-download the patches, but not auto-deploy everything. Given the propensity for software to wreck other things (hello MS .NET patches), this is probably not a good idea. At least I'd never auto-download and auto-deploy any patches without testing them first, and certainly take my servers a little more cautiously than my workstations.
#4 - I think you can configure what's cached, but I could be wrong.
I know there's a lot of improvements coming in the pipeline, and it doesn't hurt to "vote" for your enhancements via the enhancement system (more work for Shaun--haha)
--Kevin

How to make a complaint about in store Apple customer service on iphone4S ?

Hi all,
I'd like to know about how to make a complaint about a very unpleasant service experience and I'd also like to share this story with you to see whether you guys have any comments (good/bad all welcomed!).
I booked a genius bar service to see the technical consultant at 1:00 pm yesterday. I came at around 1:15 pm and I was told by the order person (i.e. the person who holds a list of bookings on an ipad and instructs customers to queue) that I had to book another service time (i.e. next week).Our conversation was not pleasant and is (roughly) the following one.
Order person: You missed your appointment so book another one and come next week.
Me: I had my work and that is why I am late.
Order person: Sorry you need to book another one.
Me: No other alternative? I took a bus and came all the way here.
Order person: Or you can try Bondi.
Me: ............No other alternative?
Order person: Or you can wait for half an hour to one hour. You have seen how many people there are here.
Me: All right. I understand so can I ask you some technical questions?
Order person: You need to make a booking and talk to a genius service person.
Me: I just want to know given the issue I have if I can make a replacement.
Order person: What is your problem?
Me: I bought this iphone here in Sydney and gave it to someone who lives overseas as a gift. When he made a call he frequently could not hear anything from the other end. I bought two iphones, one black and one white. (I showed him my reciept.) The white one works but the black one doesn't.
Order person: Did you restore it?
Me: Yes and I brought it here. (I showed him the iphone.)
Order person: You do not have a micro-SIM card in the phone?
Me: No because I do not use an iphone.
Order person: If you do not have a SIM card then how can we assess it?
Me: So you need a SIM card?
Order person: Yes.
Me: I came here three times and different people told me different things. The first two times both the came-up people said just take your phone and we can offer you a replacement. So I think this is how it should be.
Order person: Well, I'm sorry!!! Now you know you need to have your micro-SIM card.
Me: Can I see your manager? I want to know exactly what I need to do.
Order person: I am the manager at the moment.
Me: So that is all I need to bring? Iphone and its SIM card.
Order person: Yes.
Me: OK.
Order person and his colleague had an unpleasant laugh after I turned.
There are a few things I want to make a complaint on and I'd like to see you guys' opinions on this.
The order person's attitude was not very acceptable. I understand he is an expert in this area but I believe there are non-expert customers like me who takes time to understand. Some of his words and his laugh made me very uncomfortable.
Even I have come three times I am still confused about what I need to bring to see the genius service person. I can bring an iphone but I do not have an Australian micro-SIM card (since this iphone is a gift to other people who lives overseas).
Thanks for reading all this! Any comments or suggestions are more than welcomed, both good and bad!
Please let me know if you know a proper place where I can make a complaint!
Thanks!!!

Thanks for your response and yes, I haven't thought about the warranty being not international.
Having said this, using all the modern technology of identifying and tracking my device to e.g. figur out the warranty status, I find it not satisfactory. People like in my case relocate from time to time and Apple as an international company with employees world-wide should know better I think and I expect a more customer oriented problem solving attitude and -if you want to make a difference - it sure is possible.
Yes, I know the cue information from Manhattan, but in Hamburg you get other educational information on them.
For me there is a gap between the glamourous coolness, hand-shaking and introducing oneself on one hand and the unsatisfactory problem solution from the customer's perspective. As such I am already annoyed/frustrated when my device is not working as it is supposed to. Getting just process-required and not flexible responses does not help.
And no, I don't feel well, if I have an appointment scheduled for 10 minutes, invest already hours to make it happen and stay for much longer.
What annoys me is that I get the impression despite the fact that as an 'already educated customer' I do a lot myself in figuring out what to do best and be considerate and I am still confronted with an attitude as if I don't 'function good enough' as customer and should know this and that and better. This *****.

How about some easy (any) customer service like a # to call or a button to click?

I'm having an issue and can't check out my order (over the evening - multiple tries). That's just the immediate issue - and so done with all the others. Previously tried the iPhone app and could never log in over a week so deleted it after reading it was a common issue (from BB support on the forums here).  Couldn't use my "BestBuy Elite" account credentials to access posting on the forums so had to create a separate forum account. :/ It takes repeated searching to find how to even express any satisfaction/dissatisfaction let alone impossible to find a way to contact anyone other than forums (well, other than physically walking in to a store). I'd say customer service is rather lacking.
Anyway, trying to check out my cart and it keeps kicking back with no error message, pop up, alert, whatever, to the same page and asking for all the same information again. Yes, I've tried multiple computers and browsers/browser versions. If it's going to be this hard to give you my money, forget it. I'll gladly pay more somewhere else where I can actually get an order through or more importantly a quick means to customer service when I'm having an issue. I understand technical issues but that's where customer support comes in. Seems a lot of issues and little of support.
Don't bother with a follow up. I'm done. and expect this to be deleted shortly since "one" unhappy customer can easily be considered the cost of doing business if they're getting everyone elses money.
(yes, this can be considered a 'rage quit'. Easy to do when so many others can offer the same products with better service and same or better prices - even higher prices are worth it if the service is there)

Hello lzrdfrt,
There seem to be multiple issues all wrapped into one with a side order of confusion. Online ordering should be smooth and hassle-free, and it seems like it has been everything but. When something goes wrong, you are right in that we should be there to support you 24/7 to ensure we fix what’s going wrong. I’m sorry that you’ve been unable to reach us regarding this, and I want to provide you with the support you need.
We have many avenues in which you may reach out to us listed on our Contact Us page. This page lists our phone number, email address, forum pages, and our Facebook page along with our Twitter handle. It also includes self-help sections that answer most questions. While you are not looking for follow up, I do want to try and sort out the many issues you mention one by one to make sure that your concerns are addressed.
1)      iPhone App: I’m not too sure why you ran into problems, but there was a new update to this application made available on February 12th of this year that corrected some minor issues and has some additional improvements. As it is a free app, I might suggest downloading it and give it another try.
2)      Best Buy Elite: You are right in that you can’t use the same credentials for your My Best Buy account for your forum account. We are aware that many Best Buy accounts for different programs can make things confusing, but we are working on this. Just recently, we combined our BestBuy.com and our My Best Buy programs to work with one account.
3)      Cart Not Working: This one is a little harder to give a concrete answer to. Usually, the only time an item may be added to a cart is if it’s available online. If the item goes out of stock, we try and update our website as soon as possible. You may have attempted to add an item to your cart that was out of stock, but not showing its correct status as it changed during your viewing of the item. However, without seeing it happen or knowing what item you were looking to purchase, I can’t let you know for certain. What were you attempting to purchase?
I realize that you are looking for a place to express your dissatisfaction, and this is one of the many great places to do this. We do try our best to address all concerns that come our way, as we realize there are areas in need of improvement. Thank you for letting us know of your experiences as your feedback is vital for us to know if we are heading in the right direction.
If you have any questions or further concerns, please don’t hesitate to ask.
Alex|Social Media Specialist | Best Buy® Corporate
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How does Verizon resolve customer Service issues?

I've spent the last 4 hours having no service. Talked to different representatives on the phone and made 2 trips to the store to figure out what was wrong with my device and I keep getting different answers, none of them the same. How do they respond to major customer service complaints?

Hi austinb,
It's unfortunate that you were having issues with your service and that you received conflicting information without a resolution. I know your time is valuable and I want you to enjoy your VZW experience despite the channel you select to communicate with us. I would be happy to address your concerns and submit the necessary feedback regarding your recent customer service experience. At you leisure, please DM me the details of your concern and your wireless number. I look forward to hearing from you soon.
Thanks for your involvement in our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport

Customer Service Issue Tyler Tx Best Buy

I recently had the worst experience at the Tyler TX Best Buy. I sent an email via the website to the store manager.
Below is what I sent.
"I have been a loyal patron of the Tyler Best Buy ever since it opened and never have I been treated so poorly. I believe this needs to be brought your attention.
Three or four days ago I came into your store and picked up a Nintendo Captain Falcon Amiibo figure. Upon check out I was told the item was put on the shelf by mistake and they WOULD NOT (was it necessary for the rude sales guy to emphasize "would not") sell it to me until it's release on 12/30/14. I asked him if there was anything that could be done, because it's not my fault your employees put it plainly on a peg for all the world to see. I was told there was absolutely nothing that could be done. The only option presented to me was to return today, on 12/30/14, and purchase the item then. I frustratingly agreed and went home and told my kid he would have to wait until the 30th. I have heard nothing but Captain Falcon from him since then.
So I made sure I was the first person in the store today. I walked to the Amiibo section and, SURPRISE, there was no new products. I told the associate what I've written so far and he asked another guy who said to check the store room. I very patiently waited for him to return only to be told he could only find one of a different character. I explained again to him the situation and there was no way captain falcon had already sold out. I mean, I would assume the same practices are standard to each customer in the same situation, right? He asked me to wait a minute and I was soon met by a gentlemen in a black Best Buy shirt. (Great - they only send in the black shirts when some thing is wrong)
He asked if I was the gentleman looking for the Amiibos and I nodded. He told me the character was spoken for already. I asked how that was possible and once again reiterated my story to him. I was met with a blank stare and a "yea." He told me, more than likely because he wasn't "too sure," that the item must have been placed back on the shelf and when somebody raised a big enough stink about it the manager let them put their name on it so they could return on the release date. Really? Street dated items are continually being put on the shelf? Needless to say I was floored. When I asked why these exceptions were made for others and not myself he told he didn't know. I said thank you and turned and marched out the store.
Never have I been so disappointed and angry at the same time about customer service. When I asked if it was a possibility I was vehemently told no, yet other customers who complained got an edge up on a street dated item. I was going to elevate this situation to the district manager, but I will let you take care of that. I am extremely irate about this. Not to mention I had the explain the situation to the kid. I promise you I will NOT be returning to your store. This whole experience has left me with the most terrible impression of your customer service.
I sincerely hope you take this opportunity to educate your subordinates on consistent customer service practices. "
As of today I have yet to receive any kind of response. No we are sorry for wasting your time. Not even a simple acknowledgment of the complaint. This is truly infuriating. Will somebody please at least recognize the situation?
Thanks for your help.

Dear Brawdon4,
Before coming to work at the corporate level, I was a member of leadership in our stores for years. The teams I was a part of were always seeking the voice of our customers by utilizing the customer surveys listed on the bottom of our receipts and through face to face interactions with patrons shopping in our store. I am sorry if your concerns haven’t been treated with the same haste or care up until this point.
Items that have a hard street date are not able to be sold before that date. This can permanently damage or sever our relationship with the respective vendor. Stores are typically very careful of ensuring these products aren’t prematurely merchandised on the sales floor. This would explain why the associate was unable to make an exception on your behalf. However, stores are also instructed to not make unpaid holds for products as they usually create issues somewhere down the line. Much like it did during your return visit upon the products release date.
While we are all human and accidents can happen, your frustration is completely warranted as this situation could have been avoided entirely. I have personally shared your feedback with the general manager of the Tyler, TX (store 246) location to be addressed with his leadership team for coaching and training. Please let me know if you have any other questions or concerns.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
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