Return order and credit memo request

Hi SD guru,
If goods returned by the customer then what is the appropriate sales order type i should use means whether i have to create the credit memo request or return sales.
Please elaborate both scenarios where exactly i can use sales order type return and credit memo request.
Thanks
saj

hi sajid
when ur creating the Return order use the doc type RE in standard
followed by return delivery LR adn billing ths nothing but the creditmemo.
if your supposed to just adjust the values . then use the G2 credit memo request , with reference to the billing doc for which ur intending to issue the credit memo,and credit memo by billing the same .
hope this answers your question
reward if helped
regards
giri

Similar Messages

BAPI_SALESORDER_CREATEFROMDAT2 for Return Orders and Credit Orders

Dear experts,
I've been searching the SDN forums for information about the usage of BAPIs to create Sales Orders, Return Orders and Credit Memos. Unfortunately it seems hard to get consistent answers around the usage of BAPI_SALESORDER_CREATEFROMDAT2.
Is it, or is it not possible, to use BAPI_SALESORDER_CREATEFROMDAT2 to create Return Orders and Credit Memos with reference to other documents? Can someone please let me know if they have successfully implemented this scenario?
Many thanks and best regards,
Anna Englund

When you see the Code inside the BAPI BAPI_SALESORDER_CREATEFROMDAT2
CALL FUNCTION 'SD_SALESDOCUMENT_CREATE'
       EXPORTING
            SALESDOCUMENT           = salesdocumentin
            SALES_HEADER_IN         = ORDER_HEADER_IN
            SALES_HEADER_INX        = ORDER_HEADER_INX
            SENDER                  = SENDER
            BINARY_RELATIONSHIPTYPE = BINARY_RELATIONSHIPTYPE
            INT_NUMBER_ASSIGNMENT   = INT_NUMBER_ASSIGNMENT
            BEHAVE_WHEN_ERROR       = BEHAVE_WHEN_ERROR
            LOGIC_SWITCH            = LOGIC_SWITCH
            BUSINESS_OBJECT         = *'BUS2032'*
see it is only used for Sales Order(since BUS2032 is for sales order).
you need to create or copy the BAPI BAPI_SALESORDER_CREATEFROMDAT2 to custom Function.
then change the Business Object to BUS2094 (it is for Credit memo) . Reference i tried it didn't work that time. you check it once with the new Custom FM.

Diff bet credit memo and credit memo request

Hi
Can any one tell the difference between Credit Memo and Credit Memo Request
Thanks in advance

Hi,
Below is the information on crdit memo request.
Definition: A credit memo request is a sales document used in complaints processing to request credit for a customer.
Use: If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.The system uses the credit memo request to create a credit memo.
Structure: A credit memo request is another type of sales document like a standard order. For more information on sales documents, see Working with Sales Documents.A credit memo request starts the billing process.
=============================================
Below mentioned is the information on Credit Memo.
Definition: The term credit memo always refers to a credit memo from the vendor. Therefore, posting a credit memo always leads to a debit posting on the vendor account.
Use: As in the case of invoices, credit memos refer to purchase orders or goods receipts. They are used to correct the purchase order history if the quantity invoiced was too high, for example, if an invoice was too high or if part of the quantity was returned.
When you post a credit memo, the total quantity in the purchase order history is reduced by the credit memo quantity.
If you do not want the total quantity invoiced to be reduced, you must post the credit memo as a subsequent credit.
Hope this helps. Please let me know if you need more information and please assign points.
Rgds
Manish

Regd creation of New Sales Order Type - Credit Memo Request

Hello Gurus,
I have created a New Sales Order Type as per the given requirements. This is a Credit Memo Request. I have done all that are needed from SD perspective.
Can you please let me know what needs to be done from FI-CO perspective when a New Sales Order Type is created and this is a Credit Memo Request. If some one can let me know the customizations that needs to be done it will be very helpful for me.
Thanks,
SNK.

Hi,
As per my understanding, there is nothing to be required from FI-CO perspective, in case when you defined a document type in SD.
During the sales order processing the SD-FI interface happenes for following activities
1) Credit check (In case you use Credt management)
2) Tax determination
For more knowledge
go through the link given below.
http://www.sap-img.com/sap-sd/link-between-sap-sd-mm-and-fi.htm
Hope it helps,
Regards,
MT

VPRS cost copying different in Returns order and Credit for returns

Hi SAP Gurus,
we created returns order, returns delivery and Credit for Returns.But the VPRS cost copying in Credit for Returns different than Returns order.I have tested in DEV its working fine but in PRD its taking different. I compared copy contrls,condition settings and pricing procedure i didnt found any difference. where i need to check other than these areas.
Regards,
Nooka

Hi,
If if works in DEV then there is no problem with configuration.(Compare configuration of DEV with PRD).
Please check that all change request are moved correctly or not,speciallty related to your scenario.
Any enhancement change request are moved or not.(Because DEV and PRD are different clients. Some requests are client specific.)
Thanks,
Vrajesh
Edited by: Vrajesh G. Nayak on Jan 20, 2010 5:23 AM

Different tax codes for a Sales order and Credit memo

Dear All,
We have created a sales order and in the invoice some X Tax code is determined in the Account document.
But when we created a Credit memo request with reference to the same Sales order, we are getting different tax code in the Accounting document of Credit Memo.
Kindly clarify how is it possible.
Regards,
Mullairaja

HI
Credit memo request with reference to the same Sales order
Because Suppose
Case 1 : you created Sale order 100 PC & Delivery 50 PC, Invoice raised 50 PC
In that above case if you take Sale order reference system will take 100 PC , but logically you need to raise Credit memo for 50 PC
Like that we can create Some cases , so try to create credit memo request based on Invoice not for based on Sale order number
Coming to you Query , try to check the Ship to party for that line item and also check the master data's once
I hope you understand
Regards,
Prasanna

Debit and credit memo request

hi,
1 may i know why need to create request in va01 prior to debit or credit memo in vf01?
2 if without request, what would happen?
thanks

Hi,
In the Standard Business Process, Once the Orders are invoiced and the amounts are released to the accounts, then we need to consult them before doing any adjustments. Only the authorized Finance Teams are allowed to issue the Credit / Debit memos.
The Finance team / or some manager would review this Credit/Debit Memo request and then release the document ( After making any necessary adjustments) .
If we dont create the request then we will not be able to create the credit memo from the SD side. i.e., thorough VF01.
Thanks.

Restrict new price conditions in the return order and credit note

Dear Expert
We are facing a scenario where we make return order; the Price is copied from the invoice. And it is working perfectly. The system does not allow us to change the price.
The issue we are facing here is that user can input new condition like discount /premium and change the net value for the return order pricing, and this will reflect in the credit note for returns.
Is there a way to restrict the user from entering any pricing condition in the header or item conditions tab.
although we cannot change the original price coming from invoice referenced for return order, but the user can input new price conditions as below. This must not be allowed.
The price must come according to the Qty being referenced.
While making the credit for returns, the user has a chance of further making changes to the net value by adding new conditions. Hence this must also be restricted for any changes.
Thanks

Hi
Firstly,In copy control maintain anyone of the pricing types
D: Copy pricing elements unchanged
E: Copy pricing elements and values unchanged
To avoid all these things go with USEREXIT_FIELD_MODIFICATION but before going with the user exit,also check with transaction variant SHD0.
Regards
Srinath

Return Delivery with a Credit Memo Request.

Hello Gurus. I have been working on this issue for quite some time. I will explain the process that was provided by our installers. It doesn't seem to be adding up. Here is the situation, Product that was sent incorrectly was returned. According to our procedures, we create a returns delivery thru VA01, with RE (returns) as the Order Type. We then create it with REFERENCE to the Invoice Number. We remove the items not being returned, enter the Billing Block and Order Reason. Then Save. It gives us a returns delivery number of 6000000, We then return the product back to our stock through MB1B. We clear it and put it back as normal. We then Create a Credit Memo Request through VA01, order type is CR (Credit Memo Request) Create with Reference, we again select the invoice number, delete the items not being returned, enter billing reason, then save. It gives us a number of 60000001. At this point, we enter VF01 and create a billing document. It says the order has billing blocks. We go back in and remove the blocks. We hit save. It now seems to ok, except that, under document flow, under the first delivery 6000000, it shows still being processed (the goods returns shows complete, but the line above shows being processed), and the document flow for 60000001 shows the invoice and the Accounting document as Not Cleared. My question is, should there be 2 seperate orders? A returns delivery and credit memo Request should be under the one delivery number 6000000 according to our procedures? Those were the steps given. Something seems out of place. Are my steps out of order? Are the procedures wrong? If anybody has any insight, I would much appreciate it.

I would start fresh with a new sales order. When you create with reference both the return delivery and credit memo are created with reference to the return sales order. Here is an example document flow to clarify:
Document                                      Date               Qty/value   UoM/Cur   Overall proc. status
                                                                                Return 60000077 / 10                          08/25/05               10.000 EA      Completed
. Returns Delivery 500000016 / 10             08/25/05               10.000 EA      Completed
.. GD returns QI 4900030060 / 1               08/25/05               10.000 EA      complete
.. Credit for Returns1 10000017 / 10          08/25/05               10.000 EA      Completed
... Accounting document 10000017              08/25/05               10.000 EA      Cleared

Reg:F-28 Transaction Layout - Return and Credit Memo Scenario

Hi All,
In the F-28 Transaction am choosing Settings->Line Layout->Reference Credit For Returns Radio Button and have selected ok.
there i have included the fields as follows,
1.Sales Document
2.Document Number
3.Payment Reference
for normal sales order->Delivery->Invoice all the three columns showing Invoice Number Which is Correct.
if it is a return order or credit memo its showing return invoice in Sales Document and Document Number which is correct but its showing blank in Payment Reference Column actually i need Sales Invoice Number in that column, then only i can show for this return invoice this is referring to the sales invoice.
i have tried all possible combination's in the line layout and the fields for setting but nothing workout,could anybody clarify how can i overcome this scenario?

Hi,
For your first scenario,
for a retun po of IC NB type, after creating the PO you need to deliver the same at VL10G. For the delivery system will allow to create the PGR . Prior to these steps you need to return the goods using 161 at MIGO.Please check this 161 stock posted to stock in transit.After PGR system will clear the stock in transit.
Now after claring the stock from transit try cancelling the MIGO 161 document.
For the second query,
Please review your question' When we make return STO from store to DC, ths stocks are issued at DC MAP (condition type P101)
Assume we issue 9 quantity from Store then
Store stock is 9 ea, stock value is (1000-(25*9)) = 775, MAP is 775/1 = 775
This transaction is causing major flactuation in store MAP (100 changed to 775),
Please review the third line.
Regards,

COPA Values in the Profitability analysis for a credit memo request

Hi All,
When I am trying to create an Invoice document for a Credit Memo request having a Configurable material , in the accounting document profitable analysis Profit Center view fields are not getting updated.
If we do the same thing for a reference material profit center view fields are getting updated properly.
What is the problem with the Configurable material.
Thanks in advance,
RajaMahi

I would start fresh with a new sales order. When you create with reference both the return delivery and credit memo are created with reference to the return sales order. Here is an example document flow to clarify:
Document                                      Date               Qty/value   UoM/Cur   Overall proc. status
                                                                                Return 60000077 / 10                          08/25/05               10.000 EA      Completed
. Returns Delivery 500000016 / 10             08/25/05               10.000 EA      Completed
.. GD returns QI 4900030060 / 1               08/25/05               10.000 EA      complete
.. Credit for Returns1 10000017 / 10          08/25/05               10.000 EA      Completed
... Accounting document 10000017              08/25/05               10.000 EA      Cleared

Work flow block in credit memo request

Hi Friends,
I want to create a credit memo. I am creating the credit memo like: Sales order>Invoice>Credit memo request-->credit memo. Now my credit memo request is got created but is assigned with Workflow block at header level, now when I am going back in VA02 and saving it after removing the block at header level, but when I am again checking in VA02/VA03 work flow block is there. Now when I checked that in my workflow , it is in outbox and but I am not able to approve it becoz it is in outbox.
Where it is going for approval , it is only created by me and I don't see any approver field in credit memo request screen.
In the wrokflow outbox am getting that block CMR --as completed and get CMR approver as Error.
How can I remove the workflow block ? Any pointers.
Regards
Ashu
Edited by: ashutosh p on May 20, 2010 1:39 PM

Please check the Workflow log. By default whenever you create or act on any workflow workitem it will appear by default in your SAP Outbox.
Thnaks
Arghadip

Credit memo request with different Pricing procedure

Hi all,
I am Creating Credit memo with reference to contract, my requirement is system should not copy Contract pricing procedure for Credit Memo we have different Pricing procedure for credit memo
But the Problem is while i am creating a credit Memo with reference to Contract system will coping contract pricing procedure i need Credit Memo pricing Procedure in credit memo and system should populate all credit memo condition types default y in credit memo
i am using credit memo condition types condition class A - Discount or surcharge and Calculat.type - B - Fixed amount
can any one guide me how config in sap while creating credit memo with reference to sales contract system should copy different Pricing procedure its having own condition types
Thanks
Rajesh

To call a separate Pricing Procedure for Credit Memo Request, ensure that Document Pricing Procedure for Contract and Credit Memo Request are different. Based on Different Document Pricing Procedure, it is possible to configure to determine separate pricing procedure.
+In SD, Pricing Procedure is determined (T.Code: OVKK) based on Sales Area (Sales Organization + Distribution Centre + Division) + Customer Pricing Procedure + Document Pricing Procedure. Sales Area is determined in Sales Order Header Level. Customer Pricing Procedure is determined from Customer Master. Document Pricing Procedure is determined from Sales Document Type / Billing Type (if configured).+
Through copy control detting, maintain Pricing Type as 'B' for carrying out new price.
Regards,
Rajesh Banka

Credit Memo Request without Reference

Hi Friends,
A minor query to which I am unable to find the solution for.
There are a few credit memo requests created without reference to a billing document or sales order and credit memos are created from these CMRs
Is there any way in which we can find out the actual documents for which the CMRs are made ?
Apologies if this has been asked already, I was unable to find it so far
With Regards
Sarat

Hi Sarat,
if CMR are created without refernce, then the only way left is to check the Purchase Order No field (that also considering the person who created the CMR mentioned relevant refernce while creating it)
Otherwise no other way to track it.
Regards,
Aayush Jain
SAP SD Consultant

Document Flow that shows Service Notification wrt Credit Memo Request

HI all,
Like VBFA, Is there any table that carries the Document flow of the service Notification and Credit Memo Request.
Document Flow that shows Service Notification wrt Credit Memo Request.
Help me on this.
Thanks in advance
Chakri

What does service notification have to do with credit memo request? Nothing I think.
Service notification shows after you hit post goods issue on a delivery document that does not have any goods movement. I think it shows in the document flow based on the GI status field, not based on a record like in VBFA.
Regards
Rad.

Return order and credit memo request

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