Runtime error when syncing P1i with PC

Question

I get a runtime error when syncing my P1i to PC. The error is linked with this file, 'dxp syncml.exe', and the application is said to request the 'Runtime to terminate it in an unusual way'. How do you fix this?

Answer 1

Thanks Joanne. Let me give you feedback on whats happening so far.
After some doing, I discovered that my firewall is controlled by Norton Firewall Provider. (Bear in mind I am a novice in terms of managing these computer protocols). To modify the firewall settings, Norton calls this in their the control panel  'Smart firewall', I go to program control then configure. A list of programs came up with the options to add, modify, remove or rename. I searched the list and found that DXP SyncML.exe and mRouterRuntime.exe were listed and set to 'Auto' in the Access column. I noticed that under access, the options include auto, allow, block and custom. I reasoned that 'allow' is the highest level of access, and to support the sync feature, I changed the status to 'allow' from 'auto' for the DXP SyncML and mRouterRuntime executable files. If you believe it is ok and safer to keep the auto status, advise me.
I did not find in the listing any of these programs; Bearer Abstraction Layer (SCBAL.exe), Generic Device Management Executable (Generic.exe) or Symbian Connect Object Model for Symbian Connect QI (SymbianConnectRuntime.exe).I did a search and located the generic.exe and the other two files under 'common files' in 'teleca shared' folder, and 'symbian' in 'shared' and 'symbianconnectruntime', respectively.
Norton's control panel for Smart Firewall gave me three options when adding programs: allow, block and manual configure internet settings. The last of the three was recommended by Norton. However, I selected 'allow' for the generic.exe, symbianconnectruntim.exe and scba.exe.Please advise if you believe I need to modify the terms I entered to set up this procedure (is there a better setting that allow me to achieve the same level of functionality without compromising my security?)
Now Joanne, whats left is for me to try the sync after making these changes. I feel as if I accomplished a lot by only reaching this far. I will have to do a reinstallation of the SE PC Suite before moving on though. Let me explain.
When the sync failed repatedly because of the unexpected termination linked with the dxp syncml.exe, I uninstalled the SE PC Suite which was done from a disc, and installed a version from the Sony website. That version is 1.6.0, with a copyright date of 2006. With this, the sync worked. By the way I am using Windows 7 Starter. Now what I am going to do later is uninstall this version of the suite, and reinstall the one from the disc that was linked with the problem we are solving. When I do that later, I will give you feedback.
Just in case you are wondering, I have a vested interest in using the PC Suite from the disc. This application works fine for the file manager component where the drive on the phone and removable media card are read. In the 1.6.0 version, I cannot get the file manager to see the phone as connected though when I put the card (is that called M2 disc?) in the phone, it reads. So, I although sync is working with the 1.6.0 version from the website, I want to use the version I have on disc if the sync component gets over the problem we are trying to solve.
Hope I am on the right  track so far I thank you profusely for your patience and dealing with my qeurry; the solution will make a world of a difference for me and many other P1i owners. Look foward to the follow up
Rohan Bell