Sales Return, Zero Price

Question

We were on the user testing stage. Something went wrong to the production server and the back-up copy was loaded to that production server. Configurations were transferred and upload of data is being done.
One of the issues I encountered is about sales return (Reg Ret Charge VAT). My client says before when they enter the material, the amount (or price of the material) becomes zero but this time the amount reflects the real amount of the material (just like making a regular order). Client want to put back the original setting wherein the price becomes zero when material is entered for sales returns.
Please guide me on what I can check.

Answer 1

Your initial post gave me the impression that RE (return order) is created and prices in Tab condition are given manually. In a later post, you are saying RE (return order) is created by referring to a sales order. Which one is it?
go to VA02, in  your return order. check what is the item category?
Then go to VOV7, and for that item category, in field "pricing" give BLANK
In VTAA, return order <-- sales order
For that item category, give Pricing = B (redetermine pricing) and test.
I have been thinking,
1) if the business does not want any prices (i.e. price = 0), then WHY are you (going to) creating a RE credit memo? As in this case, there is NOTHING to pay back to the customer.
process = RE return order --> LR return delivery, RE credit memo
So, explain what are the process steps you have configured in the RE process?
2) Are there any charges you are going to payback to the customer, in this RE process?
Freight charges, Taxes etc. etc.
If yes, then at item category level, VOV7, you can NOT give pricing = Blank.
This shall be applicable for the entire line.
3) If you don't want any prices / bills -
have you thought about RE --> SDF (subsequent delivery Free) --> LF?
or RE --> LR
Give some background information as to why user / client wants prices = 0? (for all material?)
Edited by: Typewriter on Sep 24, 2011 9:15 PM