Signing restricted for PDF

Hi. I recently received a PDF form for work in an email and I am required to sign it using my digital certificates, but when i click on the signature field it does absolutly nothing except for a quick flicker. I've tried using the same version of reader as the file was made as well as attempt to change the properties of the file to unrestricted. i does not give me the option to sign no matter what. all of the options for signatures are greyed out and i cant figure out what to do. please help?

Place signature is disabled? That means there is something about the document that makes it so it can't be modified. The permission for signing just means that there isn't something that forbids signing specifically. It could be the file has been made read-only in the file system, it could be reader enabled, certified, or have some security measure applied.
Since the file is already encrypted, you will probably have a hard time figuring out the problem, but try saving a copy using Advanced > PDF Optimizer. That may remove whatever is preventing the modification or report what the problem is.

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