So I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes

MMy phone been stuck in recovery mode tried to restore it nothing worked what can I do its at mobile iphone 5sSo I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes & iTunes is just telling me errors and my iphone would shut down put a blue screen then go back with the white screen

Has the phone been unlocked officially? Has the phone been jailbroken in the past? If yes, these could be reasons for the behavior of the phone.
iPhone: About unlocking
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

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I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?

I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?

Hi Cjroyle,
Thank you for using Apple Support Communities.
From your post I understand that your iPhone will not boot past the Apple logo on the screen. To troubleshoot this issue I'd like you to please follow the steps in the article below.
iOS: Not responding or does not turn on
Take care,
Alex H.

Hi i have recently bought iphone 5s and created apple id on the same day. But i didnt used the apple ID for 20 days. While trying download the apps my Apple ID was Inactive. Please tell me how to active my Apple ID

Hi i have recently bought iphone 5s and created apple id on the same day. But i didnt used the apple ID for 20 days. While trying download the apps my Apple ID was Inactive. Please tell me how to active my Apple ID.

Hi,
Try to connect you on Apple.com on your computer,
and if it doesn't work, it will tell you.
Thanks

HT4061 I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas?

I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas? Does a totally dead battery have that effect? I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
Please help, thanks in advance all1

Hi eggroll77,
Welcome to Apple Support Communities.
That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
iOS: Restore errors 4005, 4013, and 4014
I hope this helps.
-Jason

I'm trying to set up my iphone 5s and it has been on the apple screen for hours with no improvement

I'm trying to set up my iphone 5s and it has been on the apple screen for hours with no improvement
I don't know how to restart it...I've tried everything and it won't move away from this screen. It's been plugged into my computer for a while now, and still does nothing.

You need to connect to the compuer via the lighting cable that came with it. IF that failes follow this article http://support.apple.com/kb/HT1808

My iphone 6 wont go past the start up screen (white screen with black apple) iv treid restoring it on itunes but it disconects its self half way through

my iphone 6 wont go past the start up screen (white screen with black apple) iv treid restoring it on itunes but it disconects its self half way through. what can I do

Did you try to use recovery mode, explained in this article?
If you can't update or restore your iOS device
If it does not work after that, you'll have to get it serviced:
iPhone - Contact Support - Apple Support

My ipod touch 4th gen. is stuck on the white screen and my lock button is broken

My ipod touch is stuck on the 'white screen of death' and every website says to hold down the lock/wake button and the home button to fix it. But my lock button is jammed. How do I fix it?

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode use this program
RecBoot: Easy Way to Put iPhone into Recovery Mode
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I recently did a restore to factory settings on my 2009 macbook and now im stuck on the welcome screen where u choose the country my trackpad allows me to move the arrow around but when i tap continue to choose it does nothing. someone please help

I recently restored my 2009 macbook to factory settings and now its stuck on the welcome screen where u choose your country. My trackpad allows me to move the arrow around but when I tap on it to select continue it does nothing at all. The only thing else it will allow me to do is go thru the voice over tutorial by pressing escape. Please help me fix this I need to use my computer.

Hi, teezbreezy64.
I found a couple of resources to help troubleshoot the issue you are experiencing. The first is this article named Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues found here http://support.apple.com/kb/TS1248.
Try disconnecting the MagSafe connector from the computer and check the trackpad function. If the trackpad becomes responsive again, improper grounding may be the issue.
If a two-prong AC plug is being used with the power adapter, try using the three-prong power cable that shipped with your computer and plug it into a grounded outlet.
If the issue persists, make sure the third prong is present and do not use an adapter to enable the three-prong adapter to be used in a two-prong outlet. Note that the ground in the three-prong outlet may not be connected. This is common in older homes or buildings with replaced outlets. In these situations, the three-prong power cable will not improve trackpad responsiveness.
If a grounded outlet is not available, rest your palm on the palm rest when using the trackpad. This should enable the trackpad to function properly.
If that does not resolve the issue then I recommend resetting the SMC on your computer. Here is an article on how to do that:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Regards,
Jason H.

TS3274 My iPad has a white screen after trying to restore. I try and restore again and the same thing happens and we are back at the white screen. How can I get it back.

My iPad has a white screen after trying to restore. I try and restore again and the same thing happens and we are back at the white screen. How can I get it back?

type HT4097 in the search bar. its unable to update or restore iOS. Follow the instructions and if that does not work then id go to the local apple store.

I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?

As the title says.
I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?
I don't want to restart it because im scared that something might go wrong.
operating lion

LimitLess- wrote:
Hi,
I had the power supply connected when I attempted it previously but even so my problem occurred. My rom is different and so I still need to update it.
Thanks
I wanted to mark your answer helpful too but I didn't know that I could only put it for 2 answers. Sorry
That was good advice by G-N and s/he is correct about it. Unfortunately, ASC allows only 2 "helpful" and 1 "correct" marks per thread.

I had my ipod touch 4th generation plugged into my sterio and i tried to swipe open my pinger app and now its stuck on the load screen for the app and wont do anything at all its frozen. How do I fix it??

I had my ipod touch 4th generation plugged into my sterio and i tried to swipe open my pinger app and now its stuck on the load screen for the app and wont do anything at all its frozen. How do I fix it??

Reset your iPod. Hold the power and the home button for 10 seconds till the iPod restarts. No data will be lost.

TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

Hi there Mpontari,
I would recommend taking a look at the troubleshooting steps found in the article below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W.

My MacBook Pro has been having difficulties at startup. It sometimes locks and doesn't get past the white screen. It has also locked up several times and gotten a green stripes across the entire screen. What is causing this and how do I fix it?

My MacBook Pro has been having difficulties at startup. It sometimes locks and doesn't get past the white screen. It has also locked up several times and gotten a green stripes across the entire screen. What is causing this and how do I fix it?

You don't, take it to Apple for repair.
This might interest you if it's too old to fix.
My computer is not working, is my personal data lost?

I have my iphone 4 and an ipod touch on the same apple ID. My daughter tried to change the settings on the ipod so that she could facetime on both her ipod and iphone which is on a separate Apple ID. I no longer have a 3G connection.

I have an iphone 4 and an ipod touch on the same apple ID. My daughter who uses the ipod tried to change the apple ID on the ipod to be the same with her apple ID on her own Iphone so that she can use facetime on both devices. Not sure what she did but my 3G connection is no longer working.

Changing Facetime settings on an iPod will have no affect on cellular settings on an iPhone. Something else is going on there. If she did not change any settings on the phone, then nothing she did could affect your celluar 3G.

IPhone 3GS works fine, unless I the screen goes black after no use. Then I'm stuck on the white screen until I reset the phone.

The title kind of sums it up. After having my 3GS for over a year without issue, it started acting up today. I had my phone on my desk at work, and had been checking my e-mail, news, and web intermittently throughout the morning. I set the phone down, in it's typical spot without issue. No dropping, no hits, no...nothing. Just set it on the desk and go about my work.
The next time I pick up the phone to use it, and hit the button, I'm greeted with an all-white screen. WTH? If I press and hold the home button the phone makes a "dunk" soud, like maybe I'm enabling the voice feature. Long story short, I can restart the phone, and reset the phone, and it's fine.
UNTIL the screen goes dark from inactivity. From that point on, it will ONLY come back in the full-white-screen mode UNTIL I reboot it again, in which case it's again functioning normally...UNTIL the screen goes black from inactivity. I can hear the phone make text-alert noises as texts come in, my e-mail continues to download regularly, etc. But it stays stuck in this white screen anytime the battery saver turns the screen black.
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So, I've received and installed a replacement digitizer screen / component. The good news is that the digitizer works just fine! Screen swipes, finger tracking, etc are all great.
The bad news...is that it didn't fix my white screen issue. Same symptoms...everything works fine at boot. As long as I keep the screen from going dark, everything continues to work fine (rapidly consuming battery, of course). If, at any time, the screen goes dark (get a call, accidentally press the top button to shut down the screen, etc), the screen will only come back on as a white screen.
All touch components are working fine at this time. I've grown to remember where the "power down" swipe is located, so I press and hold the power down button, then swipe where I know the "power down" swipe is located. Phone will shut down.
Restart the phone, and repeat the process. Anyone have any other ideas?

So I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes

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