TS3694 trying to update to ios5,the iphone could not be updated because the firmware file is not compatible

I am receiving this error message repeatedly, but it doesnt feature in any of the error code or message lists.
I have completed all the steps such as updating itunes, removing any other
USB devices, rebooting etc
Can anyone tell me what the error message means and how to get it sorted? Thanks!

Are you sure your phone is a 3GS and not a 3G? 3G IPhone cannot be updated any higher than iOS 4.2.1 and this might be the reason why you are getting the not compatible error.

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My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphon

My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphone refused the request.
I cannot get help from Apple support because i am being asked to supply the serial number which is stored on the phone and I cannot restore my data in the first place. I am reluctant to "Set up as a new Iphone" since I don't know whether if I do I may not then be able to access my data from Itunes...
Please advise what to do. I did not see any tutorials on Youtube to help me with this.
I look forward to an early response.

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

The iphone couldn't be restored because the firmware file is not compatible .

Hello all my question is : I have iphone 4,
I did upgrade for iphone4 to ios 5.1.1 three days ago
now I wanna upgrade to ios 6.0 , when i want to upgrade, message appears tells me :
The iphone couldn't be restored because the firmware file is not compatible .
I loaded many of ios 6.0 from alot of websites but the same wrong .
I tried to restore by ios 5.1.1(9B206) it was ok no problem but when i wanna upgrade by ios 6.0 here is the problem .
plz i need help

The only legit source for ios 6 is from itunes.
Open itunes, connect iphone.
Does it prompt you to update?
How did you update to 5.1.1 three days ago? There is no legit way to do this at all. You can ONLY update to the latest available which was ios 6 three days ago.

Hi Guys, my iphone 3gs is stuck on activation. '' your iphone could ot be activated because the activation server is temporaly unava.'' and itune will show me ''there is no sim in your phone...''.

Hi Guys, my iphone 3gs is stuck on activation. '' your iphone could ot be activated because the activation server is temporaly unava.'' and itune will show me ''there is no sim in your phone...'' what do i do, I an here in Dublin Ireland.

See your Other post on this Topic...
https://discussions.apple.com/message/20677737#20677737

Can someone please tell me the cause of the msg-The song could not be used because the original file could not be found- and how I might correct that problem?

Can anyone please tell me the cause of the msg-The song" " could no be used
because the original file could not be found-and how I might correct that problem? Lou

I stupidly tried to copy my music files to an external drive so I could transfer them to my new iMac (old Macbook Pro is being retired). I now know I should've tried home sharing or something to transfer the music.
Anyway, the situation I am in is that I have not managed to transfer anything and I now cannot access the music on my old Macbook Pro either! I have the message "the song 'xyz' could not be used because the original file could not be found. Would you like to locate it?". I understand that this is because iTunes cannot locate the files. When I try to locate the files I find nothing.
I have tried searching my whole Macbook Pro for mp3 files and m4a files and Spotlight cant find any! The tracks are all still listed in iTunes. I also searched the external hard drive. I definitely haven't deleted anything. So where could they have gone and is there anything else I can do to search for them? I have a feeling I am just not searching for them in the right way because I have not deleted anything.
Old computer is Macbook Pro OS X 10.6.8 with iTunes 10.4.1
New computer is iMac OS X 10.7.2 with iTunes 10.5
All I want to do is to set everything back to how it was so I can try the transfer a better way.
Please help. Thanks, Dashford.

TS3694 I applied the update today to an Iphone 5 and it totally trashed the phone. Total restore WOULD NOT bring it back- it is a nice paper weight- Error 6. Any body got a clue? Have tried restore several times- yes- disconnected all usb devices THX

I applied the update today to an Iphone 5 and it totally trashed the phone. Total restore WOULD NOT bring it back- it is a nice paper weight- Error 6. Any body got a clue? Have tried restore several times- yes- disconnected all usb devices THX

Did you try all 7 trouble shooting steps outlined Apple Support Page you linked from?

TS3694 When trying to update or restore my Iphone I get an error message saying...could not be restored because firmware file is not compatible. What is this and how can it be resolved?

When trying to restore or update my Iphone 4 it errors out with message:..."could not be restored because the firmware file is not compatible." How do I resolve this?

Ask him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.

I have an apple 3g, tried to update it to 4.2, but it wasnt successful, then they asked me to restore it .. to which im getting an error message of "the iphone could not be restored an unknown error has occured (error 1015), any solutions?

i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured

"This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
Taken directly from this article http://support.apple.com/kb/TS1275.
Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
- Greg

TS1814 I am trying to update my Iphone 3 and when i get to the activation step after a few minutes it shows a message that says " Your iPhone could not be activated because the activation server is temporarily unavailable. Try conenecting your iPhone to i

I am trying to update my Iphone 3 and when i get to the activation step after a few minutes it shows a message that says " Your iPhone could not be activated because the activation server is temporarily unavailable. Try conenecting your iPhone to iTunes to activate it, or try again in a couple of minutes.
If the problem persist, contact apple support at apple.com/support
I been trying for a few times now and I keep getting the same message. How can i fix it? now my phone doesnt work.

These are the steps mentioned in the article iPhone: Troubleshooting activation issues
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.

HT201210 I am trying to update my iPhone but it seems that I have to many photos and music because I received the following message: The iPhone could not be updated; this device is not elegible for the requested build. Does anyone know how to fix this?

I am trying to update my iPhone but it seems that I have to many photos and music because I received the following message: The iPhone could not be updated; this device is not elegible for the requested build. Does anyone know how to fix this?

You have to delete the corrupt back-up so iTunes can at least back-up the current data on the iPhone and then restore it. Search these forums, there a several good posts on how to delete the corrupt back-up.

HT201407 Updated my iphone 3gs to ios 6.0.1. Receive message "your iphone could not be activated because the activation server is temporarily unavailable". The phone could not read my Roger iccid. I tried with wifi and itune. Could not access restore on i

I can not activate my iphone 3gs after updating to ios 6.0.01. I tried connecting to the activating server by wifi and itune. Keep getting the same message"your iphone could not be activated because the activiation server is temporary unavailable". It could not read my Rogers iccid. I try to restore my phone on itune but it does not have the "restore" icon. Please help.

bladetibi wrote:
the same problem i have to......i have to go to my operator to solve my problem????and then i will be able to activate my iphone ???and have service????thx
See your Other Post on this Topic...
https://discussions.apple.com/message/20817908#20817908

HT201210 i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question?

HT4972 i was trying to update my iphone 3gs ios but in iphone it is saying that iphone could not be activated because the activation server is temporarily unavialable so now what should i do

i was trying to update my iphone 3gs ios but in iphone it is saying that iphone could not be activated because the activation server is temporarily unavialable so now what should i do now plz help mee

usually that means the iPhone was hacked to unlock it from the original carrier

TS3694 upgrade from 4.3.3 to 5.1.1 b208 gives an error " the iphone could not be updated because the firmware is not compatible"

I recieved an error while trying to update from ios 4.3.3 to 5.1.1 b208 the error:" the iphone could not be updated because the firmware file is not compatible"

This often happens when iTunes is not up to date. Try updating iTunes to the latest version, then try updating your phone again.

I tried to update my photo albums in my Iphone 4S. I could not, and the old photos were removed. I tried again to copy the albums in the Iphone from a PC Windows XP folder and it does not work.

I tried to update my photo albums in my Iphone 4S. I could not, and the old photos were removed. I tried again to copy the albums in the Iphone from a PC Windows XP folder and it does not work.

You can't activate any GSM iPhone without a valid sim card installed in the phone.
So, yes, you need to get a sim card.

I have a 16GB Ipod touch that is 3 years old. i am trying to add shazam on it but it is telling me that the application requires the iphone 3.0 software update, any help?

Hello, I have a 16GB Ipod touch that is 3 years old. i am trying to add shazam on it but it is telling me that the application requires the iphone 3.0 software update, any help? Thank you!

Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

TS3694 trying to update to ios5,the iphone could not be updated because the firmware file is not compatible

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