Using FM CRM_SERVICE_ORDER_CREATE to create service orders

Hi Experts,
I want to mass create service orders using function module CRM_SERVICE_ORDER_CREATE.
I would highly appreciate it if someone could throw more light about using this FM. Any documentation on this FM and its data structure/mapping would be very helpful. I also want to know what are the mandatory parameters that need to be maintained in the FM for the successful creation of the service order.
Thanks,
Nanda

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How to create Service Order using bapi BAPI_ALM_ORDER_MAINTAIN

Hi,
I want to create the Service Order with multiple Operations & Components.
I am using this bapi BAPI_ALM_ORDER_MAINTAIN.
But this BAPI creates the service order with only one Operation at a time. Can multiple operations be created using this bapi.
If not could any one please guide to use this or other BAPI to create Service Order with multiple Operations & Components?
Thank's in advance,
Chetan

Read the Documentation of the BAPI.
Operations and Components are table parameters, you can pass multiple data. did you check that....

How to create Service Order and then Invoice    using   IW31

I have problem to create   Service Order and then Billing,
               could anyone tel me ,what is process flow.
Thanksa in Advance.

Hi Suniel,
PLease take a look at:
Re: Problem to create Service Order using   IW31 and then Invoice for that
Best regards,
demas

ABAP dump Error while creating service order in PCUI.

Hi Experts,
                 We are getting following ABAP dump error while creating service order in PCUI which is working fine in GUI.
Runtime Errors         RAISE_EXCEPTION
Date and Time          02.01.2008 14:55:38
Short text
Exception condition "TYPE_NOT_FOUND" raised.
What happened?
The current ABAP/4 program encountered an unexpected
situation.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
A RAISE statement in the program "CL_CRM_ELEMDESCR==============CP" raised the
exception
condition "TYPE_NOT_FOUND".
Since the exception was not intercepted by a superior
program, processing was terminated.
Short description of exception condition:
For detailed documentation of the exception condition, use
Transaction SE37 (Function Library). You can take the called
|    function module from the display of active calls.
We have added custom fields in the service application. these custom fields with Z-structure & data elements are included in BSP structure CRMT_BSP_SRV_OIC_SRCHRES in development system.But the same Z structure & custom fields are exist in the production system but not included in BSP Structue CRMT_BSP_SRV_OIC_SRCHRES.
This may be the reason resulting this ABAP dump error in PCUI while creating Service order.
How these Z structures can be included in the BSP Structure CRMT_BSP_SRV_OIC_SRCHRES in production system?
Helpful answers would be rewrded max points as it is high priority issue.
Regards,
Basavaraj Patil

Hi Thirumala,
Thnaks for the reply.
            I have enhanced service application using transaction EEWB to add new custom fields. these fields are there in Z structure created by the system in production system. All the transports are moved to target system. Problem is that Z structure( contains custom fields) created while doing EEWB is not included in BSP structure.
I f transports are missed to move to target system, Is there any other alternative to solve this problem?
Regards,
Basavaraj Patil

User exit Or Badi for creating Service order while modifying sales order.

Hi Experts,
I am creating Notification using transaction IW51.
In IW51 there is a button to create a sales order.
I click on sales order button and create a sales order.
Now notification and sales order are created.
Now i go in transaction VA02 and click on avalibility check push button .It gives me some popups in which i select copy all options.Then i click on save button
.At this point service order gets created.
My requirement :
Before the service order gets created i want to pass the notification data ; for ex- Equnr(Equipment number) to service order.
Thanks & Regards,
Chetan

Hi,
Are you saying first create notification,then service order
and then Sales order.
But the requirement is create notification then sales order and when you go in va02 and while modifying the sales order and create service order.
Thanks & regards,
chetan.

Creating Service Order from Campaign

Hello Guru's
I m really stuck presently with my Task.
My scenario is, we have modified service order transaction (zsrv), and this service order has been modified by adding custom developed classification that we assign every time we create service order manually. I have to create same service order from campaign execution.
At the same time when we create campaign, this classification is assigned in campaign screen and stored in bespoke table. Then i have to create service order automatically from campaign when executed.
So can any one help me on this scenario. what BADi i have to use, what is the best approach for this. How i can pass the classification of campaign to service order.
please help me
thank you
shankar

Hello. What was the solution, please?
I have a similar scenario in which I need a mass creation of service requests from a target group.
Thanks a lot,
Luis.

Function module for Create service order with reference to sales doc (RAS )

Hi All,
I have to create a service order (type SM03) with reference to sales document (doc type RAS, in other way it is called as repair order).
I have used function module 'ALM_ME_ORDER_CREATE' && 'CO_ZV_ORDER_POST' to create service order and its working fine but problem is that i am not able to create linking between repair order and service order.
Can anyone suggest me function module, BAPI to create service order with reference as sales document (RAS) so that all related details of sales document will automatically reflect to service order..
Sumit

Try this function module BAPI_ORDER_MAINTAIN. Just search with BAPI_ORDER* in SE37 you will get some more functions.
Regards
Kathirvel

Auto Create service order from incoming email

Hi,
We have a requirement that we want to create service order with a default transaction type automatically from an incoming email. Also we want to route this service order to a specific service group on creation an above.
How can we handle this? I know we can create a rule policy with an action to auto create a service order. My question is how do we set up that this service order is of a particular transaction type and has the default routing to the specific service group..
Thanks
Dan

Hello Dan,
You can specify the transaction type (for ERMS auto-created Service Orders/Tickets) via IMG configuration. In transaction CRMC_ERMS_SM_PROF you select the DEFAULT service manager profile and open the folder "Indirectly Called Services". Then you can specify the transaction type for each of the relevant service IDs: AH_CREATE_SO and AH_CREATE_SR.
Best regards,
John

How to create service order in CRM

Hi All,
Now I can create a service plan. I want to know how to create a service order in CRM. Then I can get service plan from solution manager side for testing. Could anyone tell me how to do that on system ICT/ICP?
Thanks a lot.

Hi Vincent,
If you are only talking about creating of service orders in SAP CRM, you can follow this path: [Create Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/c697d376f24869a755dcf83bbbc9d2/frameset.htm]. This will tell you the overall process along with the items which are necessary to create service orders.
[Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm] will also give you a very comprehensive overview on Service Orders and its creation.
But I'm still not clear with the system details that you mentioned here. What is ICT/ICP? And what kind of Service Plan data are you expecting from Solution Manager? Is this a SAP CRM Setup for a Demo or are you show casing this solution for some mid-sized clients or customers?
Hope this helps.
Thanks,
Samantak.

Need to create service order in one system with SO from other sys

Hi,
i need to create a DTO program to copy service order from one system to other system. Both systems are SAP systems.
My requirement is to create service order with same number as it was in the existing system.
Service order type : SM03
Now standard SAP automatically create a service order of type SM03 when i add repair qty within the repair tab of IRPA line within a RAS order.
Can you please let me know if there is a way by which i can change the service order number while creating it from a RAS order??
Thanks,
Willban

Hi!
In the customizing, you have to set its numbering to
external in the receiver system for the SM03 order type. And of course you have to set its range the same, as in the sender system.
It's working fine here.
Regards
Tamá

Function Module to Create Service Order (IW31)

Hi All
Kindly let me is there any function Module or BAPI to create Service order (Transaction IW31).
Thanks

Found Solution

Not using substitute material while creating sales order with function?

hi experts.
I use SD_SALESDOCUMENT_CREATE function to create a sales order.
Material A has a substitute material B with substitute reason 0005.
So if I use material A when creating sales order with SD_SALESDOCUMENT_CREATE, the order is created with material B.
I don't want to substitute the material automatically. I want to create the sales order with material A.
What should I do? Help me please.
Edited by: Ji Yeob Kim on Nov 19, 2009 11:34 AM

Hi Kim,
I also have same requirement. Please suggest how you resolved this?
Thanks
bvrnreddy

Problem while Creating Service order through Work Order

Hi Gurus,
I have a problem While creating Service order (me21n) through - Work order it contains service requisitions.
So that means they carry information such as G/L and work order number while entering the requistion no in PO Creation Screen (me21n) which automatically should be picked from the work order refference.
But problem here is the service items and all other are assigned to PO except the Account Assingnment tab which is GL Account and Work Order No and Cost center..
Can anyone explain me this?
Is this something that one can explain?
Regards,
Murugesh R
Rewards for value replies.

Closed..

Problem while creating Service order

Hi Gurus,
I have a problem While creating Service order (me21n) through - Work order it contains service requisitions.
So that means they carry information such as G/L and work order number while entering the requistion no in PO Creation Screen (me21n) which automatically should be picked from the work order refference.
But problem here is the service items and all other are assigned to PO except the Account Assingnment tab which is GL Account and Work Order No and Cost center..
Can anyone explain me this?
Is this something that one can explain?
Regards,
Murugesh R
Rewards for value replies.

Hi Murgesh,
If GL code is not getting bydefault from the system it is needed to be provided by the user.
If normally one GL is there or other than master data services if single GL is there u can set that in SPRO.
it is avalible in deafult settings in order node
If you are creating the order with refrence to PR then it will take account assignement as "F" system will pick up all the details from PM module. This is the integration of MM & PM module.
But if your PO is not w.r.t. PM orders PR then needs to be given manully.
Ramesh
Edited by: RameshChandra Soni on Jul 25, 2008 8:16 AM

Created Service Order with out contract

Hi
I have created Service Order without contract. Now I have been asked to change it to a Service Order with contract, . Is it possible for me to change the existing SO - or do I have to create a new one??? If possible please explain the steps.
Regards,
Rahul

Hi,
You have two options :
1- You can delete your SO and create a service rquisition and reference a contract OR..... with you PR ceate a Service Order.
2 You can delete your SO and create a SO and reference a contract.
I guess you want all conditions from your contract to pull through into you SO.
Thanks

Using FM CRM_SERVICE_ORDER_CREATE to create service orders

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