We had a contaminated email and now we cannot send emails . our service provider thinks problem in 'mail' settings but did not want to get into that area. Can you advise how we look into this

we had a contaminated email and now we cannot send emails. Our service provider advises that 'Mail' settings may be compromised. but were not willing to get into resetting. How can this be fixed ?

jenfromwa wrote:
we had a contaminated email and now we cannot send emails.
Not exactly sure what you mean by contaminated, but there is currently no known e-mail that could impact the Apple Mail application as you have described.
Without knowing who your e-mail provider is and what type of account (IMAP or POP3) we can't advise you as to what those settings might be.
One way to fix it would be to delete the account from Apple Mail Preferences->Accounts and add it back.

Similar Messages

I had to preform a hard restart today and now I cannot send or forward email?

I had to preform a hard restart today and now I cannot send or forward emails?

It states, I cannot forward or send because the server does not recognize "relaying". I have tried to send/receive from three corporate email accounts with the same results. I can receive but cannot send.

I changed my phone number and now I cannot send iMessages or make calls on FaceTime (only receive) on my macbook. Currently my iMessage settings say I can be reached at my apple id email. My FaceTime currently says I can be reached at my apple id email.

I changed my phone number and now I cannot send iMessage or make calls on FaceTime (only receive) on my Macbooth Pro. Currently my iMessages settings say I can be reached at my apple id email. My FaceTime currently says I can be reached at my apple id email.

Go into Recovery Mode per the instructions here. Also, since you have IOS-7, read this.

My email account was hacked. Had to change email password, now unable to send email from my ipad

My email account was hacked. Had to change email password, now unable to send email from my ipad. I am such a novice technically, and have no clue what to do. Please help!

Hi Skiddishchloe,
I'm sorry to hear you are having issues with your email account and your iPad. If you are having issues sending mail from your iPad after changing your email password, you may find the information and troubleshooting steps outlined in the following article helpful:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Sincerely,
- Brenden

I try to log into my Apple ID and it says that it has sent a E-Mail to my Apple ID to vertify that it is me, I understand that but what I don't get is that I can't get onto my account to click open the E-Mail to vertify myself. Any Help?

I try to log into my Apple ID and it says that it has sent an E-Mail to my Apple ID to vertify that it is me, I understand that but what I don't get is that I can't get onto my account to click open the E-Mail to vertify myself. Any Help?
This is on the Apple ID manage and create page, this has happened to three of my accounts and I seem to get to the same exact spot and it just contradicts itself and won't let me log on at all. I have hooked up two E-mail accounts to the Apple Account and Vertified the accounts through the E-Mails sent to the external E-Mails but it still doesn't let me get into my Apple E-Mail at all.

I logged in changed the primary E-Mail address to a different one, vertified it then tried to log in it said either to send an E-Mail to veritify again or to do my security questions, so I choose to do the security questions and put in my Birthday like it asked and it said that it was wrong and I had to authenticate it to get in, why is it so hard to just set up a Apple ID really though!
So I tried the E-Mail to and it has not sent me an E-Mail then I tried to log in again and it has locked me out of my account so I try to recover my password and it gave me the same options to get my password back and both options are doing the same as before, it says I don't know my on birth date or it is wrong or needs authenticate it, then the E-Mail doesn't come through!
This is just stupid now.

HT1212 My iPod touch is disabled after too many attempts and I want to enable it without getting it clear so can you please help me out in this....

My iPod touch is disabled after too many attempts and I want to enable it without getting it clear so can you please help me out in this....

A data recovery company MAY be able to do it for a price. The Disabled is a very good security feature.
JWhy not just restore from the last backup you have?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages?

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages and I cant turn off imessage because I cant see anything on the screen. Help?

Then the bottom of the support document states that if you do not have access to the device (which unfortunately because of the screen issue you do not) to contact Apple Care. That is what you need to do.

I have iPhone 4 and updated to iOS 6, after the update what's app asked I give it permission to acces my photos and I pressed no and now I cannot send pics and cannot see profile pix of my friends how can I fix it?! Thx

I have iPhone 4 and updated to iOS 6, after the update what's app asked If i give it permission to acces my photos and I pressed no and now I cannot send pics and cannot see profile pix of my friends how can I fix it?! Thx

Hi yanylove,
If you are having WiFi issues after upgrading to iOS 7, you may find the following article helpful:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Regards,
- Brenden

When I open the "Save Page As" window, the drop-down box for the file name shows files that were saved long ago. This is not cleared by any "clear history" function that I can find. How do I clear this?

# Question
When I open the "Save Page As" window, the drop-down box for the file name shows files that were saved long ago. This is not cleared by any "clear history" function that I can find. How do I clear this?

Hello.
I believe this is a Windows related issue, since it's the windows Save File manager we're talking about here (right?). You should contact Microsoft for help on that one, I believe. You'd expect to be able to delete the entries by simply tapping ''Delete'' on your keyboard when they are focused (that's how it goes for deleting specific form autocomplete entries in Firefox), but I haven't tried that.
I'm sorry I can't be of more help.

HT1296 my computer crashed and I had to reinstall itunes and now I cannot sync my ipod with my computer

My computer crashed and I had to reinstall iTunes. Now I cannot sync my iPod with my computer. Any suggestions?

Was this issue ever resolved?
Ditto for me! I am so upset because about 15 years, I've had the same old Toshiba Gigabeat MP3 player which worked perfectly fine until the day Gigabeat (the software) upgraded to a Vista-compatibility program which made the MP3 go haywired!! I couldn't get the MP3 player (again) to work as normal prior to the update. Then, two years later, the business no longer supports MP3 players, nor does it invest in software patches! Now I have a failed equipment ... though it still plays, but just won't let me work the controls to choose or select tracks! I can only operate the on/off button on the Toshiba Gigabeat MP3 player! AND, concidentally, the battery seems to shorten (lessen)! Interesting...
Then, I decided okay, I had enough...I can't play over 5.000 songs just to return to start; I decided to purchase the Apple iPod Classic 160 GB Silver! I've had it only since March 2012. It worked wonderfully at first. It took me months to put all the music from my CDs to this magical device. And, then, all of a sudden, my computer CRASHED (ironically in JUNE 2012!!) and lost all on the hard drive ... perhaps it is not ironic afterall.
Here's a tall quesion to Apple manufacturer, are they preparing us to confiscate our equipment? It sure seems that way to me!
No support from Toshiba (which, by the way, are currently investing in so-called "green energy in nuclear projects" in the state of Texas), nor is there any support by Apple ... Interesting! Sorry for babbling. But I'm tired of big money making corporations putting on the bluffer masks on the public! Something just ain't right! Hold tight to your vinyls, tape decks, cassettes, 8-tracks and CDs... This may be just another whim to making big time money!

My email has stopped working and now i cannot send or recive anything on my ipod what do i do?

my ipod touches email has stopped working and now i cant send or recieve anything what do i do?

u go back to using ur computer for email!!!!! XD

I just joined CC and downloaded PS. Since I live in Belgium, it is installed in Dutch, but I would like to get it in English. Anyone knows how I can change this? Thanks!

HI all,
I just joined CC and downloaded PS and LR.
Since I live in Belgium, PS is installed in Dutch, but I would like to get it in English. Anyone knows how I can change this?
LR is immediately in English so that one is ok.
Thanks!

Look at this thread for step by step screenshots on how to do this.
Photoshop CC / Wrong UI language / How to change? | Adobe Community
First you add the language, then next you go into Photoshop's Preferences > Interface > UI Language and English should now be an option.
Change to it and Restart Photoshop

I have a iMac destop 10.6.2 and use the AOL Mail web site with your Firefox Browser. It has worked great for years. I update the firefox to 6.1 and now I cannot send images using the Firefox browser. With Safari browser it works fine.

I use AOL mail - http://www.aol.com/ with my Firefox 6.1 browser. Before updating aol mail worked great with firefox for years. Now when I try to send ( upload) messages with a file or images I always get the reading " there was a technical problem and I should try again". Messages with NO files or images go through just fine. I have cleared the Firefox history, the cache and cookies and the problem remained the same. The question is does this problem have something to do with the latest update ? AOL are still only familar with the 3.6 Firefox versions. Thanks

Well I guess I was too optimistic. Since last posting I have had three hang events, one during reboot. When the login dialog box came up I clicked on it and it hung.
However I do have a new data point. I have enabled the remote login (sshd). I have discovered that when the system hangs like I described above, I can still log in via SSH from my Windows system. The shell appears normal, but when I tried a "killall Safari" command the OS crashed hard. After a hard reset, the system hung during the login process. Again I could login remotely, and that time I executed a "sudo reboot" via the remote session. That cleared the display to all-blue but did not successfully reboot.
Can anyone suggest what to try via the remote login to help diagnose what is happening? I am familiar with typical Linux architecture but the differences in Mac OS X are leaving me a bit disoriented.

I have order number and order date with me want to down load adobe creative cloud can you advise how to go about it

i have order number and order date with me want to down load abode creative cloud on my desktop pls can you advise me how to go about it pls

Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

Updated my iPhone5 to the latest version and now I cannot receive email. Please correct this update.

Anyone else have this problem..... Help please

Did that... Still nothing. The only time I can receive email it after I reboot the phone. But that only works once, After that I can't receive anything. Until i reboot the phone again? After that I get the circle of death.
Any other ideas?

We had a contaminated email and now we cannot send emails . our service provider thinks problem in 'mail' settings but did not want to get into that area. Can you advise how we look into this

Similar Messages

Maybe you are looking for