When do I really get a refund??? I has been 4 months and no one is willing to give me an answer!

I closed my account with Verizon Fios on July 2014, when I was asked to pay a full balance when we knew it would end with a credit balance of $76.08. Since then I have called multiple times, and each time the associate I spoke to told me that he/she had just requested my refund to be processed but were unwilling to give me a confirmation number. Some associates said it would takes 3/5 days, others said 1-2 weeks. Some associates said I would receive a check, others said it would be credit back into my bank account. These answers just didn't make sense after awhile, however all associates were unwilling to let me speak with supervisor. I just don't know if this somewhow impacted they're perfomances or if the supervisors were unwilliing to take ownership and resolve the issue. Regardless of the unnknown reasons behind all this delaying to simply refund the money in which I ,on time, overpaid you guys, it is clear that you need to fix your refund processing systems. I'm just not confident as a consumer to ever do business with Verizon Fios again after this experience. Still, I would appreciate it if someone at Verizon would go ahead and process my refund.
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