When I attempt to purchase a song from itunes, I keep getting the following error message: Could not purchase "song name". An unknown error occurred (-42408). There was an error in the itunes store. Please try again later
When I attempt to purchase a song from itunes, I keep getting the following error message: Could not purchase "song name". An unknown error occurred (-42408). There was an error in the itunes store. Please try again later
Can anyone help solve this problem?
I've done a search on here and haven't found any solutions posted for it for windows computers. You could try posting in the iTunes For Windows forum and see if you get any suggestions in there (are you able to download other items from the store e.g. a free app ?) - I use a Mac, the only things that I could think of to suggest trying is see if you get the same error on a different iTunes library :
creating and/or opening a different iTunes library : http://support.apple.com/kb/HT1589
or using a different user account on your computer in case it's a problem with that user account.
But you may want to try the iTunes For Windows forum first, apart from anything else you are likely to get better help for the above
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Link: http://www.blackberry.com/btsc/KB14058
Test the BlackBerry smartphone and proceed with a selective restore as outlined below.
Link: http://www.blackberry.com/btsc/KB10339
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)! -
this also happens when i try to logon to the apple store on my itunes on the computer.
In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)" -
Any possible solutions on how to fix this issue?
Sometimes there are just server problems with the App Store. Only thing that I can offer is to wait a day or so and try again and, if still no luck, contact the App Store support folks - http://www.apple.com/support/mac/app-store/.
Good luck,
Clinton -
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