0CRM_SALES_ACT_1 CRM extractor, Agent reqd for RELTYPE = 'INTA'

Question

Hello
I'm dealing with the issue that 0CRM_SALES_ACT_1 extractor is not bringing all of the records under some criteria, e.g.: activities with predecessors with RELTYPE = 'INTA' are ignored in standard model.
Customer wants to have a reference of the Agent Usr Names even if they are in Transaction Types having RELTYPE = 'INTA', this is because of this info is required in an Infocube which includes also Transaction Numbers with RELTYPE's = 'INTA'; the most "painless" solution I can see is to create an ODS in BW which feeds from an extractor based on CRM's CRMD_ORDERADM_H transparent table, so if you want to search may be to use a reference to this ODS which has as key fields following:
     OBJECT_ID     Transaction Number
     PROCESS_TYPE     Transaction Type
and the reference to the user who generated info (the data I'm searching for):
     CREATED_BY     Created By
As a sample plz take a look at this:
ODS 1 is equivalent to currently existing ODS in BW which updates from 0CRM_SALES_ACT_1 extractor which brings info RELTYPE = 'INTA' criteria ignored.
INFOCUBE 1 feeds directly from ODS 1, so, there aren´t never empty Agents
INFOCUBE 2 feeds from another ODS (not shown here, which brings all RELTYPEs) but searches Agent info in ODS 1, having not always success
I want to create ODS 2 reading data directly from table CRMD_ORDERADM_H, this will contain each one of the records needed.
ODS 1
Trans_No     Proc_Type     Agent
1     ZSR1     USER1
3     ZSR1     USER2
INFOCUBE 1
Trans_No     Proc_Type     Agent
1     ZSR1     USER1
3     ZSR1     USER2
INFOCUBE 2
Trans_No     Proc_Type     Agent
2     ZSR1     
ODS 2 (To create)
Trans_No     Proc_Type     Agent
1     ZSR1     USER1
2     ZSR1     USER_N
3     ZSR1     USER2
4     ZSR1     USER_N
Please let me know if I'm correct or if you have any suggestions. My knowledge about CRM module and its structures is not high.
I hope you could help. Thanks in advance.
Bernardo

Answer 1

Hello,
I would like to reduce standard models customizing, that's why I'm proposing alternative solution, I want to know if it is really feasable to deploy what I'm suggesting.
Thanks a lot and best regards!
Bernardo