1 out of 3 email recipients is not receiving an email

I have one user that is not receiving emails from a customer. The customer addresses the email to 3 users here. 2 users get the email just fine, but the 3rd user never receives it in their inbox. It isn't in their junk mailbox or trash, and there are no rules setup that might be affecting it. This user can email the customer just fine, but if the customer replies to that email it never shows up. And the customer is not receiving an undeliverable message.
What could cause this 1 user to not receive the email? They don't have a problem receiving emails from any other address. Is there some log in the mail server that I could look at for info?
Any suggestions would be appreciated.
Thanks.

If there are no associated log entries listed within the receiving SMTP server and if other remote users at other remote sites can send email to this target user, then the next likely source of errors or denials is within the sending mail server, or an errant user or domain specification in the remote mail client or related error.
Ask for log entries associated with the attempted SMTP send within the context of the remote mail server.
Also create a completely new user on your server, and ask for a test message send into that.
(And to ensure there are no local log entries related to this traffic, I'd likely grep the mail server logs for errors through all of the local logs, looking for any SMTP traffic to the target user. grep -r -i short-user /var/log will get you a list of the log entries associated with the user. Try this grep again with the test user - and pick a "weird" name string for that, to make the grep target easier - and see if there's any traffic associated with that.)

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1 out of 3 email recipients is not receiving an email

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