10.1.2.45 Crash on Print -- faulting module name softseal.api_unloaded

Greetings,
Seeing this on a few of our Windows 7 x64 Professional machines with Adobe Reader X 10.1.2.45, recent printing crash patch applied. 
Whenever we try to print on these machines, be it through browser plug in or a downloaded PDF, we get an error.  Event log shows this:
Faulting application name: AcroRd32.exe, version: 10.1.2.45, time stamp: 0x4f02e382
Faulting module name: softseal.api_unloaded, version: 0.0.0.0, time stamp: 0x441784f7
Exception code: 0xc0000005
Tried following some of the temporary suggestions for the previous Adobe Printer issue (disabled protected mode, tried altering the printer share name), continually crashes. 
I attempted to locate more information about softseal.api, but it's a bit scarce or I'm just not looking in the right way.
Any ideas?

Our searches turned up the same information, and it apparently is related to some DRM tool, per some suggestions.  We were unable to determine where this would have come from.  Our images are pushed out with fairly limited amounts of software beyond Office and a few FOSS tools. 

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    Additional Information 4: d659fbb10db00c2a71711e63744ff2de

    Fault Module Name: WebKit.dll
    Fault Module Version: 5.33.18.1
    If we take the reports at face value, we've got trouble here with your Apple Application Support, sagarys. (Program files that are used by more than one Apple program are kept in the single Apple Application Support "program" rather than being duplicated. Webkit.dll is used by both iTunes and Safari, so it lives in the Apple Application Support program files rather than in the iTunes or Safari program files.)
    Do you have a 32-bit or 64-bit version of Vista? (That makes a difference as to how we go about fixing an Apple Application Support problem.)

  • LabVIEW Application Builder Crash : ntdll.dll faulting module

    Hello guys,
    I'm currently experiencing problems while building my project (LV2012 (32 bits) , Windows 7). At the very end of application build, LabVIEW crashes with no explanation (Screenshot in french, sorry)
    Windows error logging follows :
    Event 1000 Application Error
    Faulting application name LabVIEW.exe, version : 12.0.0.4024, time stamp : 0x4fea600e
    Faulting module name : ntdll.dll, version : 6.1.7601.17725, time stamp : 0x4ec49b8f
    Exception code : 0xc0000374
    Fault offset : 0x000ce6c3
    Faulting process id : 0x16fc
    Faulting application start time : 0x01cda5350f41f87c
    Faulting application path : C:\Program Files (x86)\National Instruments\LabVIEW 2012\LabVIEW.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id : 8e5b1344-1128-11e2-97d8-c0f8dae81bad
    I had the same problem on LabVIEW 2011. I tried to build my application with another computer (also LV2012 32 bits and Windows 7 64 bits) and I do not have any error.
    What is wrong with my computer?
    For french people, topic in french
    Thank you for your help,
    Regards,
    Quentin
    Solved!
    Go to Solution.

    Solution found :
    -Uninstall all NI products
    -Clear registry keys related to LabVIEW
    -Delete National Instruments directory into Application Data
    -Reinstall LabVIEW

  • Enterprise Deployment of Reader XI  - Crashes with a faulting module

    Hi,
    Im running a deployment of Reader XI in my organisation, and couple of users/ computers have come with an issue of the application crashing when you open it. Below is the event ID   -
    Log Name:      Application
    Source:        Application Error
    Date:          12/13/2012 4:12:15 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxxxxxxx
    Description:
    Faulting application name: AcroRd32.exe, version: 11.0.0.379, time stamp: 0x505fd19e
    Faulting module name: AcroRd32.dll, version: 11.0.0.379, time stamp: 0x505fd190
    Exception code: 0xc0000005
    Fault offset: 0x00551bec
    Faulting process id: 0xc34
    Faulting application start time: 0x01cdd9098d0c3648
    Faulting application path: C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.exe
    Faulting module path: C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.dll
    Report Id: cd715a84-44fc-11e2-9147-3859f9da1a56
    been trying to finding something on the internet, but everything seems to route to Adobe Reader X and fixes dont seem to work.
    need help asap.
    Thanks,
    Vikram

    this is the log file that gets generated - when installed...
    ADelRCP logging: :
    In Process : Explorer.EXE
    ADelRCP logging: :
    In Process : Apoint.exe
    ADelRCP logging: :
    In Process : dagentui.exe
    ADelRCP logging: :
    In Process : concentr.exe
    ADelRCP logging: :
    In Process : communicator.exe
    ADelRCP logging: :
    In Process : wfcrun32.exe
    ADelRCP logging: :
    In Process : AeXAgentUIHost.exe
    ADelRCP logging: :
    In Process : ApMsgFwd.exe
    ADelRCP logging: :
    In Process : ccSvcHst.exe
    ADelRCP logging: :
    In Process : HidFind.exe
    ADelRCP logging: :
    In Process : Apntex.exe
    ADelRCP logging: :
    In Process : conhost.exe
    ADelRCP logging: :
    In Process : cmd.exe
    ADelRCP logging: :
    In Process : conhost.exe
    ADelRCP logging: :
    In Process : AUDIODG.EXE
    ADelRCP logging: :
    In Process : mmc.exe
    ADelRCP logging: :
    In Process : msiexec.exe
    ADelRCP logging: :
    In Process : msiexec.exe
    ADelRCP logging: :
    In Process : MsiExec.exe
    Action ended 17:28:20: ApplicationsInUse. Return value 1.
    Action start 17:28:20: InstallValidate.
    Action ended 17:28:43: InstallValidate. Return value 1.
    Action start 17:28:43: CloseApps.
    Action ended 17:28:43: CloseApps. Return value 1.
    Action start 17:28:43: RemoveExistingProducts.
    Action ended 17:28:43: RemoveExistingProducts. Return value 0.
    Action start 17:28:43: CollectPropertiesMNT.
    Action ended 17:28:44: CollectPropertiesMNT. Return value 1.
    Action start 17:28:44: CollectCustomTablesData.
    Action ended 17:28:44: CollectCustomTablesData. Return value 1.
    Action start 17:28:44: CollectProperties.
    Action ended 17:28:44: CollectProperties. Return value 1.
    Action start 17:28:44: InstallInitialize.
    Action ended 17:28:45: InstallInitialize. Return value 1.
    Action start 17:28:45: RegisterProperties_Rollback.
    Action ended 17:28:45: RegisterProperties_Rollback. Return value 1.
    Action start 17:28:45: RegisterProperties.
    Action ended 17:28:45: RegisterProperties. Return value 1.
    Action start 17:28:45: BroadcastUnloadStubMessage.
    Action ended 17:28:45: BroadcastUnloadStubMessage. Return value 1.
    Action start 17:28:45: FileTypesOwnerBackup.
    Action ended 17:28:45: FileTypesOwnerBackup. Return value 1.
    Action start 17:28:45: UninstallEnterpriseFiles.
    Action ended 17:28:45: UninstallEnterpriseFiles. Return value 1.
    Action start 17:28:45: UninstallEnterpriseRegistry.
    Action ended 17:28:45: UninstallEnterpriseRegistry. Return value 1.
    Action start 17:28:45: ProcessComponents.
    Action ended 17:28:45: ProcessComponents. Return value 1.
    Action start 17:28:45: UnpublishComponents.
    Action ended 17:28:45: UnpublishComponents. Return value 0.
    Action start 17:28:45: MsiUnpublishAssemblies.
    Action ended 17:28:45: MsiUnpublishAssemblies. Return value 1.
    Action start 17:28:45: UnpublishFeatures.
    Action ended 17:28:45: UnpublishFeatures. Return value 1.
    Action start 17:28:45: StopServices.
    Action ended 17:28:45: StopServices. Return value 1.
    Action start 17:28:45: DeleteServices.
    Action ended 17:28:45: DeleteServices. Return value 1.
    Action start 17:28:45: UnregisterComPlus.
    Action ended 17:28:45: UnregisterComPlus. Return value 0.
    Action start 17:28:45: SelfUnregModules.
    Action ended 17:28:45: SelfUnregModules. Return value 1.
    Action start 17:28:45: UnregisterTypeLibraries.
    Action ended 17:28:45: UnregisterTypeLibraries. Return value 1.
    Action start 17:28:45: RemoveODBC.
    Action ended 17:28:45: RemoveODBC. Return value 1.
    Action start 17:28:45: UnregisterFonts.
    Action ended 17:28:45: UnregisterFonts. Return value 1.
    Action start 17:28:45: RemoveRegistryValues.
    Action ended 17:28:46: RemoveRegistryValues. Return value 1.
    Action start 17:28:46: RemoveNetscapeRegistry.
    CustomAction RemoveNetscapeRegistry returned actual error code 1603 but will be translated to success due to continue marking
    Action ended 17:28:46: RemoveNetscapeRegistry. Return value 1.
    Action start 17:28:46: RemoveBrowserIESettings.
    Action ended 17:28:46: RemoveBrowserIESettings. Return value 1.
    Action start 17:28:46: UnregisterClassInfo.
    Action ended 17:28:46: UnregisterClassInfo. Return value 1.
    Action start 17:28:46: UnregisterExtensionInfo.
    Action ended 17:28:46: UnregisterExtensionInfo. Return value 1.
    Action start 17:28:46: UnregisterProgIdInfo.
    Action ended 17:28:46: UnregisterProgIdInfo. Return value 1.
    Action start 17:28:46: UnregisterMIMEInfo.
    Action ended 17:28:46: UnregisterMIMEInfo. Return value 1.
    Action start 17:28:46: RemoveIniValues.
    Action ended 17:28:46: RemoveIniValues. Return value 1.
    Action start 17:28:46: RemoveShortcuts.
    Action ended 17:28:46: RemoveShortcuts. Return value 1.
    Action start 17:28:46: RemoveEnvironmentStrings.
    Action ended 17:28:46: RemoveEnvironmentStrings. Return value 1.
    Action start 17:28:46: RemoveDuplicateFiles.
    Action ended 17:28:46: RemoveDuplicateFiles. Return value 1.
    Action start 17:28:46: RemoveFiles.
    Action ended 17:28:47: RemoveFiles. Return value 1.
    Action start 17:28:47: RemoveFolders.
    Action ended 17:28:47: RemoveFolders. Return value 1.
    Action start 17:28:47: CreateFolders.
    Action ended 17:28:47: CreateFolders. Return value 1.
    Action start 17:28:47: MoveFiles.
    Action ended 17:28:47: MoveFiles. Return value 1.
    Action start 17:28:47: InstallFiles.
    Action ended 17:28:47: InstallFiles. Return value 1.
    Action start 17:28:47: PatchFiles.
    Action ended 17:28:47: PatchFiles. Return value 0.
    Action start 17:28:47: DuplicateFiles.
    Action ended 17:28:47: DuplicateFiles. Return value 1.
    Action start 17:28:47: BindImage.
    Action ended 17:28:47: BindImage. Return value 1.
    Action start 17:28:47: CreateShortcuts.
    Action ended 17:28:47: CreateShortcuts. Return value 1.
    Action start 17:28:47: RegisterClassInfo.
    Action ended 17:28:47: RegisterClassInfo. Return value 1.
    Action start 17:28:47: RegisterExtensionInfo.
    Action ended 17:28:47: RegisterExtensionInfo. Return value 1.
    Action start 17:28:47: RegisterProgIdInfo.
    Action ended 17:28:47: RegisterProgIdInfo. Return value 1.
    Action start 17:28:47: RegisterMIMEInfo.
    Action ended 17:28:47: RegisterMIMEInfo. Return value 1.
    Action start 17:28:47: WriteRegistryValues.
    Action ended 17:28:47: WriteRegistryValues. Return value 1.
    Action start 17:28:47: WriteIniValues.
    Action ended 17:28:47: WriteIniValues. Return value 1.
    Action start 17:28:47: WriteEnvironmentStrings.
    Action ended 17:28:47: WriteEnvironmentStrings. Return value 1.
    Action start 17:28:47: RegisterFonts.
    Action ended 17:28:47: RegisterFonts. Return value 1.
    Action start 17:28:47: InstallODBC.
    Action ended 17:28:47: InstallODBC. Return value 0.
    Action start 17:28:47: RegisterTypeLibraries.
    Action ended 17:28:47: RegisterTypeLibraries. Return value 1.
    Action start 17:28:47: RegisterComPlus.
    Action ended 17:28:47: RegisterComPlus. Return value 0.
    Action start 17:28:47: InstallServices.
    Action ended 17:28:47: InstallServices. Return value 1.
    Action start 17:28:47: StartServices.
    Action ended 17:28:47: StartServices. Return value 1.
    Action start 17:28:47: SelfRegModules.
    Action ended 17:28:47: SelfRegModules. Return value 1.
    Action start 17:28:47: RegisterUser.
    Action ended 17:28:47: RegisterUser. Return value 0.
    Action start 17:28:47: RegisterProduct.
    Action ended 17:28:47: RegisterProduct. Return value 1.
    Action start 17:28:47: PublishComponents.
    Action ended 17:28:47: PublishComponents. Return value 0.
    Action start 17:28:47: MsiPublishAssemblies.
    Action ended 17:28:47: MsiPublishAssemblies. Return value 1.
    Action start 17:28:47: PublishFeatures.
    Action ended 17:28:47: PublishFeatures. Return value 1.
    Action start 17:28:47: PublishProduct.
    Action ended 17:28:47: PublishProduct. Return value 1.
    Action start 17:28:47: ProcessDeleteFilesEx.
    Action ended 17:28:47: ProcessDeleteFilesEx. Return value 1.
    Action start 17:28:47: ProcessDeleteRegistryEx.
    Action ended 17:28:47: ProcessDeleteRegistryEx. Return value 1.
    Action start 17:28:47: ProcessDeleteComponentsEx.
    Action ended 17:28:47: ProcessDeleteComponentsEx. Return value 1.
    Action start 17:28:47: ProcessDeleteProductsEx.
    Action ended 17:28:47: ProcessDeleteProductsEx. Return value 1.
    Action start 17:28:47: FileTypesOwnerRestore.
    Action ended 17:28:47: FileTypesOwnerRestore. Return value 1.
    Action start 17:28:47: RemoveDDENameRegistry.
    Action ended 17:28:47: RemoveDDENameRegistry. Return value 1.
    Action start 17:28:47: BroadcastReloadStubMessage.
    Action ended 17:28:47: BroadcastReloadStubMessage. Return value 1.
    Action start 17:28:47: InstallFinalize.
    ADelRCP logging: : PDF ownership: BackupCurrentPDFOwner()
    ADelRCP logging: :    Return: the uninstalling product is the current PDF owner. No need to back up.
    CustomAction RemoveBrowserIESettings returned actual error code 1603 but will be translated to success due to continue marking
    ADelRCP logging: : PDF ownership: RestorePDFOwner()
    ADelRCP logging: : Uninstall mode:
    ADelRCP logging: :    The uninstalling product is the current PDF owner. Try restore previous PDF owner from backup first.
    ADelRCP logging: :    No valid PDF owner backup is found. Looking for a PDF owner.
    ADelRCP logging: : PDF ownership: RestoreFileTypesOwnerEx()
    ADelRCP logging: : Product to restore PDF ownership is not detected:
    ADelRCP logging: :    RemoveDDEReg: current value of [DEFAULT_VERB]=Read
    ADelRCP logging: :    RemoveDDEReg: Deleting DDE server name value.
    Action ended 17:29:28: InstallFinalize. Return value 1.
    Action start 17:29:28: ISSetupFilesCleanup.
    1: Deleting Support File:  C:\Users\vxxx\AppData\Local\Temp\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\FixTransforms.exe
    Action ended 17:29:28: ISSetupFilesCleanup. Return value 1.
    Action start 17:29:28: RegisterReboot.
    Action ended 17:29:28: RegisterReboot. Return value 1.
    Action start 17:29:28: CleanupRunTime.
    Action ended 17:29:29: CleanupRunTime. Return value 1.
    Action ended 17:29:29: INSTALL. Return value 1.
    Action ended 17:29:29: RemoveExistingProducts. Return value 1.
    Action start 17:29:29: ExportCacheBinary.
    Action ended 17:29:29: ExportCacheBinary. Return value 1.
    Action start 17:29:29: SetMoveCacheBinary.
    Action ended 17:29:29: SetMoveCacheBinary. Return value 1.
    Action start 17:29:29: CollectPropertiesMNT.
    Action ended 17:29:30: CollectPropertiesMNT. Return value 1.
    Action start 17:29:30: CollectCustomTablesData.
    Action ended 17:29:30: CollectCustomTablesData. Return value 1.
    Action start 17:29:30: CollectProperties.
    Action ended 17:29:31: CollectProperties. Return value 1.
    Action start 17:29:31: InstallInitialize.
    Action ended 17:29:31: InstallInitialize. Return value 1.
    Action start 17:29:31: RegisterProperties_Rollback.
    Action ended 17:29:31: RegisterProperties_Rollback. Return value 1.
    Action start 17:29:31: RegisterProperties.
    Action ended 17:29:31: RegisterProperties. Return value 1.
    Action start 17:29:31: FixRegPermissions.
    Action ended 17:29:32: FixRegPermissions. Return value 1.
    Action start 17:29:32: FixFilePermissions.
    Action ended 17:29:32: FixFilePermissions. Return value 1.
    Action start 17:29:32: BroadcastUnloadStubMessage.
    Action ended 17:29:32: BroadcastUnloadStubMessage. Return value 1.
    Action start 17:29:32: FileTypesOwnerBackup.
    Action ended 17:29:32: FileTypesOwnerBackup. Return value 1.
    Action start 17:29:32: AllocateRegistrySpace.
    Action ended 17:29:32: AllocateRegistrySpace. Return value 1.
    Action start 17:29:32: ProcessComponents.
    Action ended 17:29:32: ProcessComponents. Return value 1.
    Action start 17:29:32: UnpublishComponents.
    Action ended 17:29:32: UnpublishComponents. Return value 0.
    Action start 17:29:32: MsiUnpublishAssemblies.
    Action ended 17:29:32: MsiUnpublishAssemblies. Return value 1.
    Action start 17:29:32: UnpublishFeatures.
    Action ended 17:29:32: UnpublishFeatures. Return value 1.
    Action start 17:29:32: StopServices.
    Action ended 17:29:32: StopServices. Return value 1.
    Action start 17:29:32: DeleteServices.
    Action ended 17:29:32: DeleteServices. Return value 1.
    Action start 17:29:32: UnregisterComPlus.
    Action ended 17:29:32: UnregisterComPlus. Return value 0.
    Action start 17:29:32: SelfUnregModules.
    Action ended 17:29:32: SelfUnregModules. Return value 1.
    Action start 17:29:32: UnregisterTypeLibraries.
    Action ended 17:29:32: UnregisterTypeLibraries. Return value 1.
    Action start 17:29:33: RemoveODBC.
    Action ended 17:29:33: RemoveODBC. Return value 1.
    Action start 17:29:33: UnregisterFonts.
    Action ended 17:29:33: UnregisterFonts. Return value 1.
    Action start 17:29:33: RemoveRegistryValues.
    Action ended 17:29:33: RemoveRegistryValues. Return value 1.
    Action start 17:29:33: UnregisterClassInfo.
    Action ended 17:29:33: UnregisterClassInfo. Return value 1.
    Action start 17:29:33: UnregisterExtensionInfo.
    Action ended 17:29:33: UnregisterExtensionInfo. Return value 1.
    Action start 17:29:33: UnregisterProgIdInfo.
    Action ended 17:29:33: UnregisterProgIdInfo. Return value 1.
    Action start 17:29:33: UnregisterMIMEInfo.
    Action ended 17:29:33: UnregisterMIMEInfo. Return value 1.
    Action start 17:29:33: RemoveIniValues.
    Action ended 17:29:33: RemoveIniValues. Return value 1.
    Action start 17:29:33: RemoveShortcuts.
    Action ended 17:29:33: RemoveShortcuts. Return value 1.
    Action start 17:29:33: RemoveEnvironmentStrings.
    Action ended 17:29:33: RemoveEnvironmentStrings. Return value 1.
    Action start 17:29:33: RemoveDuplicateFiles.
    Action ended 17:29:33: RemoveDuplicateFiles. Return value 1.
    Action start 17:29:33: RemoveFiles.
    Action ended 17:29:33: RemoveFiles. Return value 1.
    Action start 17:29:33: RemoveFolders.
    Action ended 17:29:33: RemoveFolders. Return value 1.
    Action start 17:29:33: SetupNetscapeRegistry.
    CustomAction SetupNetscapeRegistry returned actual error code 1603 but will be translated to success due to continue marking
    Action ended 17:29:33: SetupNetscapeRegistry. Return value 1.
    Action start 17:29:33: CreateFolders.
    Action ended 17:29:33: CreateFolders. Return value 1.
    Action start 17:29:33: MoveFiles.
    Action ended 17:29:33: MoveFiles. Return value 1.
    Action start 17:29:33: InstallFiles.
    Action ended 17:29:34: InstallFiles. Return value 1.
    Action start 17:29:34: PatchFiles.
    Action ended 17:29:34: PatchFiles. Return value 0.
    Action start 17:29:34: DuplicateFiles.
    Action ended 17:29:34: DuplicateFiles. Return value 1.
    Action start 17:29:34: BindImage.
    Action ended 17:29:34: BindImage. Return value 1.
    Action start 17:29:34: CreateShortcuts.
    Action ended 17:29:34: CreateShortcuts. Return value 1.
    Action start 17:29:34: RegisterClassInfo.
    Action ended 17:29:34: RegisterClassInfo. Return value 1.
    Action start 17:29:34: RegisterExtensionInfo.
    Action ended 17:29:34: RegisterExtensionInfo. Return value 1.
    Action start 17:29:34: RegisterProgIdInfo.
    Action ended 17:29:34: RegisterProgIdInfo. Return value 1.
    Action start 17:29:34: RegisterMIMEInfo.
    Action ended 17:29:34: RegisterMIMEInfo. Return value 1.
    Action start 17:29:34: WriteRegistryValues.
    Action ended 17:29:34: WriteRegistryValues. Return value 1.
    Action start 17:29:34: WriteIniValues.
    Action ended 17:29:34: WriteIniValues. Return value 1.
    Action start 17:29:34: WriteEnvironmentStrings.
    Action ended 17:29:34: WriteEnvironmentStrings. Return value 1.
    Action start 17:29:34: RegisterFonts.
    Action ended 17:29:34: RegisterFonts. Return value 1.
    Action start 17:29:34: InstallODBC.
    Action ended 17:29:34: InstallODBC. Return value 0.
    Action start 17:29:34: RegisterTypeLibraries.
    Action ended 17:29:34: RegisterTypeLibraries. Return value 1.
    Action start 17:29:34: RegisterComPlus.
    Action ended 17:29:34: RegisterComPlus. Return value 0.
    Action start 17:29:34: InstallServices.
    Action ended 17:29:34: InstallServices. Return value 1.
    Action start 17:29:34: DefragmentFiles_InitProgress.
    DefragmentFiles_InitProgress: Starting immediate custom action
    DefragmentFiles_InitProgress: Current UILevel is (2)
    DefragmentFiles_InitProgress: MSI property DefragmentFiles: IMM_SUCCESS;C:\Program Files\Adobe\Reader 11.0\;Software\Adobe\Acrobat Reader\;2;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible. To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.
    ;|rdr|\ace.dll;|rdr|\acrord32.dll;|rdr|\acrord32.exe;|rdr|\agm.dll;|rdr|\bib.dll;|rdr|\coo ltype.dll;|rdr|\plug_ins\accessibility.api;|rdr|\plug_ins\acroform.api;|rdr|\plug_ins\anno ts.api;|rdr|\plug_ins\checkers.api;|rdr|\plug_ins\digsig.api;|rdr|\plug_ins\escript.api;|r dr|\plug_ins\ia32.api;|rdr|\plug_ins\makeaccessible.api;|rdr|\plug_ins\multimedia.api;|rdr |\plug_ins\pddom.api;|rdr|\plug_ins\ppklite.api;|rdr|\plug_ins\ReadOutLoud.api;|rdr|\plug_ ins\reflow.api;|rdr|\plug_ins\saveasrtf.api;|rdr|\plug_ins\search.api;|rdr|\plug_ins\sendm ail.api;|rdr|\plug_ins\spelling.api;|rdr|\plug_ins\updater.api;|rdr|\plug_ins\eBook.api;|r dr|\plug_ins\weblink.api;|rdr|\plug_ins\dva.api;35029023
    DefragmentFiles_InitProgress: Ending immediate custom action
    Action ended 17:29:35: DefragmentFiles_InitProgress. Return value 1.
    Action start 17:29:35: DefragmentFiles.
    Action ended 17:29:35: DefragmentFiles. Return value 1.
    Action start 17:29:35: StartServices.
    Action ended 17:29:35: StartServices. Return value 1.
    Action start 17:29:35: StartArmService.
    Action ended 17:29:35: StartArmService. Return value 1.
    Action start 17:29:35: TransferRegistryApply.
    Action ended 17:29:35: TransferRegistryApply. Return value 1.
    Action start 17:29:35: MoveCacheBinary.
    Action ended 17:29:35: MoveCacheBinary. Return value 1.
    Action start 17:29:35: InstallEnterpriseFiles.
    Action ended 17:29:35: InstallEnterpriseFiles. Return value 1.
    Action start 17:29:35: InstallEnterpriseRegistry.
    Action ended 17:29:35: InstallEnterpriseRegistry. Return value 1.
    Action start 17:29:35: LockRegPermissions.
    Action ended 17:29:35: LockRegPermissions. Return value 1.
    Action start 17:29:35: LockFilePermissions.
    Action ended 17:29:35: LockFilePermissions. Return value 1.
    Action start 17:29:35: SelfRegModules.
    Action ended 17:29:35: SelfRegModules. Return value 1.
    Action start 17:29:35: RegisterUser.
    Action ended 17:29:35: RegisterUser. Return value 1.
    Action start 17:29:35: RegisterProduct.
    Action ended 17:29:35: RegisterProduct. Return value 1.
    Action start 17:29:35: PublishComponents.
    Action ended 17:29:35: PublishComponents. Return value 0.
    Action start 17:29:35: MsiPublishAssemblies.
    Action ended 17:29:35: MsiPublishAssemblies. Return value 1.
    Action start 17:29:35: PublishFeatures.
    Action ended 17:29:35: PublishFeatures. Return value 1.
    Action start 17:29:35: PublishProduct.
    Action ended 17:29:35: PublishProduct. Return value 1.
    Action start 17:29:35: ProcessDeleteFilesEx.
    Action ended 17:29:35: ProcessDeleteFilesEx. Return value 1.
    Action start 17:29:35: ProcessDeleteRegistryEx.
    Action ended 17:29:35: ProcessDeleteRegistryEx. Return value 1.
    Action start 17:29:35: ProcessDeleteComponentsEx.
    Action ended 17:29:35: ProcessDeleteComponentsEx. Return value 1.
    Action start 17:29:35: ProcessDeleteProductsEx.
    Action ended 17:29:35: ProcessDeleteProductsEx. Return value 1.
    Action start 17:29:35: CreateDDENameRegistry.
    Action ended 17:29:35: CreateDDENameRegistry. Return value 1.
    Action start 17:29:35: CreateForceASLRReg_Rollback.
    Action ended 17:29:35: CreateForceASLRReg_Rollback. Return value 1.
    Action start 17:29:35: CreateForceASLRReg.
    Action ended 17:29:35: CreateForceASLRReg. Return value 1.
    Action start 17:29:35: BroadcastReloadStubMessage.
    Action ended 17:29:35: BroadcastReloadStubMessage. Return value 1.
    Action start 17:29:35: UnsetIEKillBit.
    Action ended 17:29:35: UnsetIEKillBit. Return value 1.
    Action start 17:29:35: RestartIEUser.
    Action ended 17:29:35: RestartIEUser. Return value 1.
    Action start 17:29:35: InstallFinalize.
    ADelRCP logging: : PDF ownership: BackupCurrentPDFOwner()
    ADelRCP logging: :  FindCurrentOwner::  
    ADelRCP logging: :  FindCurrentOwner:: It is not win8, DefaultProgId- 
    ADelRCP logging: :    Return: can't find current owner. No need to backup.
    DefragmentFiles: Starting deferred custom action
    DefragmentFiles: MSI property CustomActionData: IMM_SUCCESS;C:\Program Files\Adobe\Reader 11.0\;Software\Adobe\Acrobat Reader\;2;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible. To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.
    ;|rdr|\ace.dll;|rdr|\acrord32.dll;|rdr|\acrord32.exe;|rdr|\agm.dll;|rdr|\bib.dll;|rdr|\coo ltype.dll;|rdr|\plug_ins\accessibility.api;|rdr|\plug_ins\acroform.api;|rdr|\plug_ins\anno ts.api;|rdr|\plug_ins\checkers.api;|rdr|\plug_ins\digsig.api;|rdr|\plug_ins\escript.api;|r dr|\plug_ins\ia32.api;|rdr|\plug_ins\makeaccessible.api;|rdr|\plug_ins\multimedia.api;|rdr |\plug_ins\pddom.api;|rdr|\plug_ins\ppklite.api;|rdr|\plug_ins\ReadOutLoud.api;|rdr|\plug_ ins\reflow.api;|rdr|\plug_ins\saveasrtf.api;|rdr|\plug_ins\search.api;|rdr|\plug_ins\sendm ail.api;|rdr|\plug_ins\spelling.api;|rdr|\plug_ins\updater.api;|rdr|\plug_ins\eBook.api;|r dr|\plug_ins\weblink.api;|rdr|\plug_ins\dva.api;35029023
    DefragmentFiles: Defragmention process was invoked
    DefragmentFiles: Setting up action data and progress bar ...
    DefragmentFiles: DefragResetProgress disabled
    DefragmentFiles: Finished setting up action data and progress bar
    DefragmentFiles: Ending deferred custom action
    ADelRCP logging: : [ProcessDeleteRegistryEx] : : Failed to get [CustomActionData].
    ADelRCP logging: : [ProcessDeleteProductsEx] : : Failed to get [CustomActionData].
    ADelRCP logging: :    CreateDDEReg: current value of [DEFAULT_VERB]=Read
    ADelRCP logging: :    CreateDDEReg: DDE server name value = AcroViewR10
    Action ended 17:31:10: InstallFinalize. Return value 1.
    Action start 17:31:10: ISSetupFilesCleanup.
    1: Deleting Support File:  C:\Users\vxxxx\AppData\Local\Temp\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}\FixTransforms.ex e
    Action ended 17:31:10: ISSetupFilesCleanup. Return value 1.
    Action start 17:31:10: RegisterReboot.
    Action ended 17:31:11: RegisterReboot. Return value 1.
    Action start 17:31:11: CleanupRunTime.
    Action ended 17:31:11: CleanupRunTime. Return value 1.
    Action start 17:31:11: DoSubLaunches.
    CustomAction DoSubLaunches returned actual error code 1603 but will be translated to success due to continue marking
    Action ended 17:31:12: DoSubLaunches. Return value 1.
    Action ended 17:31:12: INSTALL. Return value 1.
    MSI (s) (8C:C0) [17:31:12:190]: Product: Adobe Reader XI  MUI -- Installation operation completed successfully.
    MSI (s) (8C:C0) [17:31:12:190]: Windows Installer installed the product. Product Name: Adobe Reader XI  MUI. Product Version: 11.0.00. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.
    === Logging stopped: 12/13/2012  17:31:12 ===

  • Faulting module name: cslibu-3-0.dll, version: 13.0.9.1312

    I developed a C# (Visual Studio) application in .NET Framework 4.0 in conjunction with SAP Crystal Reports Support Pack 9 msi
    The target platform on which reports creating problem is Windows 7 32-bit
    When I generate a report it is generating perfectly but when I try to generate the report again, the application crashes and the following error is logged in the Event Viewer:
    Faulting application name: TrackingApp.exe, version: 1.0.0.0, time stamp: 0x537a1687
    Faulting module name: cslibu-3-0.dll, version: 13.0.9.1312, time stamp: 0x53393fe8
    Exception code: 0xc0000005
    Fault offset: 0x00039a28
    Faulting process id: 0xf00
    Faulting application start time: 0x01cf7376d8df092d
    Faulting application path: C:\Program Files\Tracking System\Tracking System\TrackingApp.exe
    Faulting module path: C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
    Report Id: 24b4faea-df6a-11e3-8422-d067e51beb2a
    What should be the possible error. My report generation code is written in try catch block but it did not generate any exception but
    crashes my application
    Thanks in anticipation
    Regards
    Adeel Arshad

    Hi Adeel,
    Need more info.
    - What do you mean by generate the report? view, print, export?
    - Does this happen with single, a few or all reports?
    - If the issue is with some reports, what is different ion these reports as compare to other reports?
    - If all reports, could you reproduce the issue with a blank report? and with a report which has a single DB field?
    - Bhushan
    Senior Engineer
    SAP Active Global Support
    Follow us on Twitter
    Got Enhancement ideas? Try the SAP Idea Place
    Getting started and moving ahead with Crystal Reports .NET applications.

  • Adobe Premiere CS6 APPCRASH Fault Module Name:dvamarshal.dll

    Hi, I have successfully downloaded and used a few CS6 programs in my new Creative Cloud membership, i.e. Photoshop, Flash, Bridge.
    However, I've downloaded and installed and updated, twice, Adobe Premiere CS6. I did uninstall it in between installs.
    The program won't open. The error message I keep getting is:
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    ADOBE PREMIERE PRO.EXE
      Application Version:    6.0.3.0
      Application Timestamp:    505748bf
      Fault Module Name:    dvamarshal.dll
      Fault Module Version:    6.0.3.1
      Fault Module Timestamp:    505737ee
      Exception Code:    c0000005
      Exception Offset:    0000000000030ff1
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033
      Additional Information 1:    bc8d
      Additional Information 2:    bc8dea4e9dd9b75bfdb3ece306df51b9
      Additional Information 3:    a1f5
      Additional Information 4:    a1f5d345bd6ec37be171cb28c9fbe7f4
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    My computer is an HP Envy 15 Notebook PC running Windows 7 Home Premium.
    Processor: Intel Core i7-3610QM 2.30GHz
    8GB RAM
    64 bit OS
    Any suggestions on how to correct this? I don't want to go to a full computer reformat if there is a simpler solution since I just did one recently. Is there anything I can update or download as a patch, perhaps to fix this?
    Thanks for any advice! I appreciate your time and looking into this.

    11. Jeff Bellune, 
      Mar 22, 2013 5:34 AM    in reply to debaniehael 
    Report
    See if the solution here helps:
    Adobe Community: PPro CS6 Hanging on Startup - Crashes or stops working.
    Hi Jeff,
    I actually did this yesterday, since I came across the same post. It didn't help. But thanks for suggesting it.
    I've taken Premiere Pro CS6 off my computer and will try to reload it today. I am also having issues with the computer itself. If I go away from it and come back in say 10 minutes, everything is frozen. I need to contact HP about this and who knows, maybe Premiere will actually open if I get this other freezing problem taken care of.
    I read to fix the HP freeze problem, to shut off the CoolSense feature, and I did, but it's still locking up. I have turned off any sleep, hibernate or other feature like that so it shouldn't be going into any kind of power saver mode. I adjusted my power settings.
    I'm still under warranty, so will contact HP. Then I'll get back on the Premiere issue. When it rains it pours, eh? :>)

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