10.5 won't install over 10.5.7

I'm having some issues and want to reinstall the system software. But when I run my 10.5 installation it says cannot install over a newer version so I have to do a clean install of a whole new system. I don't want to have to do that if possible (and then have to transfer everything over). Are there any other options?

You will have to delete the entire hard disk and lose all your data - but of course you have a backup?
This document explains how to correctly reinstall a prior version of Mac OS X in the event that other troubleshooting does not resolve an issue:
http://docs.info.apple.com/article.html?artnum=25404
BUT: Don't install older versions of Mac OS than what comes with your computer:
http://support.apple.com/kb/HT2186?viewlocale=en_US
But better still, describe the issues you are having, rather than just reinstall everything - not really a Mac way of doing things!

Similar Messages

Reader update won't install--over and over

Adobe's install procedure fails numerous times over several months. I see no way to provide
feedback about the failure. Almost no information is given with the feedback. This strikes me
as amateurish software development & maintenance.
--Mischlbay

You need to install all previous updates before you can install this one. If you have done so and it still won't install. Then uninstall Reader. Run the Microsoft installer cleanup tool, then try to re-install all from scratch.

Windows 8 Won't Install over 29 Updates

I have an ASUS laptop and about 3 months ago it got some updates that it won't install. It downloads and says it installs them, and when I go to restart the computer it gets halfway done and says "failure to configure updates, reverting changes."
I have literally tried everything. My computer has found corrupted files and it cannot fix them. Maybe I should start there? Not sure what to do though! HELP!

Hi,
Apologize for the late reply.
2014-06-02 16:46:50:989 4660 1e84 Handler FATAL: CBS called Error with 0x800705b9,
2014-06-02 16:46:50:991 4660 1a50 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800705b9
2014-06-02 16:08:41:654 1016 19c4 DnldMgr WARNING: CheckIfDirExists returned error 0x80070002.
2014-06-02 16:09:04:016 1016 1e54 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
2014-06-02 16:08:32:776 1016 10c8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
What is the situation by now?
The Windowsupdate.log shows error 0x80070490, 0x800705b9, which means some of the windows components are corrupted.
Windows Update error 0x80070490
Fix Windows corruption errors by using the DISM or System Update Readiness tool
ADD infor: Windows Update error "0x80070002" or "0x80070003"
As DISM tool we have already tried, please take a look for the other methods mentioned in the KB aritcle I posted earlier.:
"Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates
Best regards
Michael Shao
TechNet Community Support

Centro desktop won't install over earlier palm desktop and can't un-install old version

The Centro CD won't install the Centro Access Palm desktop
desktop - it stops and says I must de-install existing Palm desktop as it won't upgrade the earlier version.
Trouble is, I can't de-install Sony palm desktop. It is in c:\program
files but doesn't appear in control panel / add remove prgrams; didn't
allow revo to de-install it.
I tried just plugging in the Centro but windows could find usb drivers
(presumably)
So i'm a bit stuck. HELP!
Post relates to: Centro (Unlocked GSM)
This question was solved.
View Solution.

That was the next step.
I just needed to know what the OS of the PC was and the version of Palm desktop so I could tell you where to look for the correct folders.
Here is some more info. for you.
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/centro/centro_gsm/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
Post relates to: Palm i705

Wiped my entire macbook drive and now snow leopard won't install over snow leopard server, HELP!

I ordered, what I thought, was Snow Leopard a while ago because I was running Leopard and I wanted to get the app store so I could move onto Lion and then Mountain Lion. I ordered the disc over the phone and the woman sent me the Snow Leopard Server instead of just Snow Leopard, I didn't think much about it so I clean installed it and ran it on my unibody macbook for a while. I didn't see much use for the disc anymore seeing that everything was downloadable at this point, so I sold the disc on Ebay and carried on. The server edition started to slow my computer down due to all of its excess applications and what not, and I read online that Lion and Mountain Lion are also very slow on the old unibody Macbooks so I ordered a regular Snow Leopard disc, now available online, and tried to install it. My computer said Snow Leopard cannot be installed over Snow Leopard server so I went to disc utitlity and wiped my entire drive while the OS X Snow Leopard disc was running and trying to install. I went back to the install window and it still said OS X Snow leopard cannot be installed over Snow Leopard Server so I shut down my computer and tried to turn it back on and I all I got was a blinking folder with a question mark in it, what do I do????????
P.S. All of my content is backed up on an external harddrive so I am all good with that.

Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. After formatting has finished quit DU and return to the installer. Complete the Snow Leopard installation.

Windows 98 won't install over Windows XP HDD

Hello there!
I am trying to install Windows 98 over Windows XP. However, I am having problems to do with formatting process. It goes up to 20% but stops and has an error saying something to do with the HDD. it is 32 Gigabytes and it offers "large hard disk support"
in the setup.
I can't boot up to XP anymore after the "formatting" of the HDD. Windows XP had a NTFS partition on it. When I realized that Windows 98 couldn't support NTFS, I tried to format with a downloadable Win xp recovery console (Basically a Win XP install
disk without the installation files.) But it said it can't find fmrt.exe (or .com.)
I don't know what to do now. Help Please!

Hi,
Apologize for the late reply.
2014-06-02 16:46:50:989 4660 1e84 Handler FATAL: CBS called Error with 0x800705b9,
2014-06-02 16:46:50:991 4660 1a50 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800705b9
2014-06-02 16:08:41:654 1016 19c4 DnldMgr WARNING: CheckIfDirExists returned error 0x80070002.
2014-06-02 16:09:04:016 1016 1e54 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
2014-06-02 16:08:32:776 1016 10c8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
What is the situation by now?
The Windowsupdate.log shows error 0x80070490, 0x800705b9, which means some of the windows components are corrupted.
Windows Update error 0x80070490
Fix Windows corruption errors by using the DISM or System Update Readiness tool
ADD infor: Windows Update error "0x80070002" or "0x80070003"
As DISM tool we have already tried, please take a look for the other methods mentioned in the KB aritcle I posted earlier.:
"Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates
Best regards
Michael Shao
TechNet Community Support

CS3 Acrobat8 won't install over Acrobat Pro 7

Hello,
Briefly, I just acquired CS3 and I already had Acrobat 7 Pro on my machine. When I run the install, Acrobat 7 is removed and the Acrobat 8 install fails.
I've uninstalled and re-installed several times
Any guidance?
Thanks
Chris

Use the Microsoft Installer Cleanup to remove all traces of Acrobat 7 or 8.
Mike

My computer recently had a new hard drive installed. Now the music I have added to itunes won't sync over to my ipod

My computer recently had a new hard drive installed. Now the music that I have added to itunes won't sync over to my ipod. I have the selections checked, but still no luck.

See Recover your iTunes library from your iPod or iOS device.
tt2

24" iMac won't install any 'large' Apple software updates from the internet

I am having a serious issue with my iMac and neither the people on the phone at Apple Care or the 'Geniuses' at the Genius Bar have been able to assist. So, maybe someone here can:
First - here is the background information about what happened and what I've done:
A few weeks ago when the new iTunes 10 came out I went to upgrade. The upgrade failed it said. So, I thought perhaps Apple was having issues with the new software or something. So, I thought - Ok, I'll give it a day or two.
I come back and try again from Apple.com - no luck. Hmmmm - well, I just happened to see my 'software update' icon pop up and there was iTunes. I thought "Great! Now I'm sure it'll install!" No luck.
So, I think - well, perhaps I've done something to corrupt my profile. So, I create a new profile and try again. No dice.
So now I'm really confused and figure - ok, let me try a partition and I'll try again. Still nothing.
Finally I figure - ok, something is wrong here. So, since nothing is working I backup my music and important files and wipe out the hard drive and start over. No luck. And, in fact - since I had gone back to 10.5.4 or whatever - software updates needed to install to get me back to 10.5.5. Those wouldn't install through software updates OR when downloaded from Apple.com - Smaller downloads like, flash, java, firefox, etc - all download and install without issue.
I decided to engage "Apple Care" and they call me at the time I specified and we begin to do some tests on the hardware and everything came back ok. We tried from Apple.com and software updates again - still won't install the software. Keeps coming back with "Software installation failed" something about the package installer was corrupted during downloading.
The guy at Apple care thinks perhaps its my network corrupting something. This begins to make a little sense and I think, maybe he's right. My wireless router isn't that great so, maybe I'll just go replace it. However, while I'm checking out I begin to think that maybe its NOT my wireless router - because I do have 2 other computers in my house who haven't had issues downloading anything. So, this is unlikely. But, I didn't like the wireless router anyway - so I went ahead with the purchase.
I get it home - set it up and try again. STILL not working. So, I make an Appointment at the "Genius Bar". I take it in - show them the screen shots of the errors and we get started. They try to do the install of either iTunes or the combo update on THEIR network - still won't work. The genius thinks I have a bad HD and takes the computer for 2 days to look at it.
I finally get to go pick it up - excited that I'll have my iMac (which I use for work) back and functioning again. I go pick it up and they decided that it wasn't my hard drive - but likely my RAM. They couldn't prove it was the RAM but figured since I bought the RAM after I bought the iMac that this must be the issue (even though it was up to exact Apple standards and was from Crucial). So, I think - well, while I have a blank slate I'll go ahead and install Snow Leopard. So, I pick up Snow Leopard and get new RAM too and go home to install.
I get the computer home, put the new RAM in, install snow leopard and get ready to work! After snow leopard install is done - it has some new updates it needs to install. And the update FAILS to install again. Oh, and they never replaced the HD.
So, I call Apple Care again - they have no clue. They suggest making an Apple Genius Bar appointment. So, I take it in again. They run diagnostics on it from their 'Triage' external hard drive and everything checks out. He says its probably the hard drive (same conclusion they came to the first time) and said that they would replace it.
I get the computer back - take it home. Everything is up to date. All the software updates were back in place including iTunes 10. However, I still want to test and see if I can download iTunes and/or do updates. So, I uninstall iTunes and download it again. Same problem. STILL won't install any large software downloads. But, again - Smaller downloads like, flash, java, firefox, etc - all download and install without issue. Just no core Apple updates or things like iTunes will download and install on my iMac.
I then took it to a friends house - set it up on his network - same issue.
So to sum up:
I have re-imaged the hard drive several times
I have replaced the ram
I have replaced my networking hardware (even though other machines on the network have no issues)
I have taken it in twice to the Genius Bar and they still haven't fixed it
The Problem followed the machine and exhibited the same issues in store as it did in my home (so we know the problems stays with the machine)
I have tried it on yet a 3rd network and the issue still exists
The people at the Genius Bar told me that If I still have issues then its with my network - even though its been proven it wasn't.
Its only larger downloads like Combo Updates and iTunes that won't install.
Any ideas? Sorry for the long post but its been quite an ordeal.

Yes, I have tried the updates directly from the Apple website and a different issue occurs. When I do that I get various different errors - the most common saying 'Codec overrun'. This has happened both before and after complete software OS reinstalls (Completely wiping the HD clean).
I did a video of my issue on my iPhone. I had to cut it and compress it to get it off my phone without syncing (because I can't sync it since I can't get iTunes installed now). So, its about a minute long if anyone wants to see it:
http://www.youtube.com/watch?v=8leWwEoIeXI
And yes, we tried to repair permissions a couple times but didn't seem to have any effect on whether it would install these updates. Again, it's NOT all software downloads/installs. It seems to be limited to LARGER pieces of software. Example: Firefox, Flash, Java and Silverlight have all downloaded and installed without error on my iMac. Apple combo updates and iTunes won't install at all.

Won't Install on Windows XP Pro

Oh my gosh, I have tried everything! Flash Player simply
won't install. What's the alternative?
The problem is on my Dell Inspiron Laptop. I am able to
install and use Flash Player on the other user accounts on my
laptop, but not on my user account. I have set all users to limited
and only me as the administrator. I have uninstalled all spyware
but McAffe, and I have stopped it from running. I have set all my
internet options to enable everything to the point my computer is
completely insecure. I have uninstalled Flashplayer, checked
Windows/System32/Macromedia to see it is gone. I have restarted my
computer.
I have checked the registry key in Windows. It doesn't have
anything listed under permissions. But when I sign on as the other
user that Flashplayer downloads and works, the registry key
permissions are identical...empty. I've stopped every process,
every application possible. I've downloaded unsuccessfully,
uninstalled, restarted, and completed the process over and over
again.
At this point I am completely compromising my computer just
to try to get Flashplayer to work.
Any ideas? This is so frustrating!

As suggested, I unistalled PSE 7; paused Kaspersky Internet Security program (I am not running any Norton/Symantec programs); and reinstalled from the original CD. The installation process (again) completed with apparent success. Nevertheless, the program will not load. It generates the same error messages as before:
Error Signature
AppName: photoshop elements 7.0.exe AppVer: 7.0.0.0 ModName: adobelmlnhr_libfnp.dll ModVer: 11.5.0.0 Offset: 00090804
Viewing "technical information about the error report" takes me to a lengthy screen and a reference to "C:\DOCUME~1\David\LOCALS~1\Temp\4f46_appcompat.txt" That file is very short:
0 Photoshop Elements 7.0.0.0 Log (5) started 2009-01-06 20:16:05.950
0 (+ 0) Windows OS Version as reported by Qt: 0x30
47 (+ 47) Desktop Resolution: 1024 x 768 Depth: 32
47 (+ 0) RegisterConnect matched
The "Error Report Contents" lists "information about your process [that] will be reported." Unfortunately, I cannot copy and paste it into this message. The "Exception Information" is quite brief, however, and I re-type it below:
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 /addressL 0x0000000001770804
I am running Windows XP Pro with Service Pack 3. My CPU is an AMD Athlon 64 3500+ = 2.21GHz. SysInfo reports 2.93GB of RAM.
Any other suggestions?

HP OfficeJet J6410 won't install under Windows 8 & Windows 8.1

Recently I made a posting about installing the HP OfficeJet J6410 printer on my daughter's new HP laptop.
Please, before answering my question, I would like to point out to two earlier postings from me.
1. The first posting.
Around april this year (2014) I bought a new laptop for myself (a HP 15 Notebook PC, d081ed). It had Windows 8.1 pre-installed on it. At first I had problems installing the HP OfficeJet J6410 printer. I received a very usefull reply by which I was able to solve the problem.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
2. The second posting.
Almost two weeks ago a bought a second HP laptop (HP Pavilion TouchSmart 11-e000ed) voor my daughter. This laptop had Windows 8 pre-installed on it. I experienced the same problem with the printer and made a posting. Unfortunatelly that didn't resolve the problem. I received no further reactions. The problem is still unsolved.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under...
A. What have I done afterwards?
Afterwards the previous above I first made sure I had all the updates for Windows 8 installed. I've read that in the case of the laptop of my daughter I could upgrade for free to Windows 8.1. So I did that too.
B. Why a second posting?
Since I upgraded to Windows 8.1. I realized my second posting wasn't quite accurate anymore. I realized it could lead to confusion since I now don't have Windows 8 installed on it anymore.
Now here's the strange part.
B.1.
On my own laptop (d081ed, HP 15 Notebook PC) I have the same operating system (Windows 8.1. ) as I now have on the laptop for my daughter (11-e000ed, HP Pavillion Touchsmart)
B.2.
After upgrading I tried the same steps, as described in my first posting, on the laptop for my daughter.
Strangely enough, and although we now both have a HP laptop with exactly the same operating system on it, I can not get the printer installed.
What can be wrong? I tried updating, the scrubber, the packages to solve the C++ redistributable packages... nohting works! And worse!! It seems I somehow made the problem worse...
Why do I think that, and are there things or error-messages that are different than the one I experienced before (with my own laptop, see point 1 above at the beginning of this posting).
B.2.1.
The first thing that is different:
If I want to install the printer, and after it extracted files, checked the system and prepares it for installation, I receive the message:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
This is different than the message (Program: C\Users\IRN\AppData\Local\Temp\7zS28Db\Setup.exe) I experienced with my own laptop (the d081ed).
Note the difference between:
..Temp\7zS0FF0\Setup\de.. (<-- that is the message I get on the laptop of my daughter)
and
..Temp\7zS28Db\Setup.exe (<-- that is the message I had on my own laptop)
B.2.2.
The second thing that is different:
At some point I installed, after upgrading to Windows 8.1, the SP 40669 package. I can't remember having done that on my own laptop.
B.2.3.
On my own laptop I installed the C+++ packages for 2005, 2008 and 2010.
On the one for my daughter I only installed the C+++ package for 2010 (KB2562063, version 10.0.30319 and 10.0.40219, but I don't think that is the problem really, correct my if I'm wrong).
B.2.4.
Before I upgraded to Windows 8.1. I got an error message at rebooting the system (in Dutch
explorer.exe - Toepassingsfout
De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.
Klik op OK als u het programma wilt beëindigen.
And after that the message doesn't wait for your click on OK. It just flashes away very quickly. Since I got that message a couple of times, I did manage to capture it with the camcorder on my mobile phone. In that way I was able to describe you the message as exactly as here above.
I sometimes get the message again, and then not. So it's not consistent. It seems to me the problem there is with explorer.exe and not with the printerproblem, but I'm not sure. Couple of days later, there were new updates for Windows 8.1, which I installed, and the error-message didn't show up again the last few days.
Last request.
I would really appreciate some help with this. The reason I like the printer installed is because of the HP Solution Center. I'm sure my daughter would use it for scanning documents needed for her study and printing activities.
I installed the basic printer for the time being, but only as I temporarily work-around, so she can - at least - print all of her study materials. Scanning, on the other hand, is some differtent then, but that is a known problem with the basic printer driver.
I truly don't understand this problem. We both have an HP laptop, we both have the same operating system now (Windows 8.1) and stil .. on my laptop I managed to install the printer, and on hers not.
Please help me.
(p.s. I do have a HP support Pack for both laptops, and if one thinks that this problem is too complex and would redirect me to HP support ... no offense taken, from my side. But, I really would like to try to solve problem myself at first and would really appreciate your help with it. )

Hello RNRMusicMan,
Glad you're willing to help me out. So Sorry I couldn't send a message earlier. I had a few appointments the last few days and afterwards I had to little time to spend enought time to try to solve te problem.
But o.k, let's continue.
I've followed the steps you mentioned as a second option. I'll describe what I've done.
First I tried the Hp printer install wizzard
No succes
Same error occured …\setup\de.. (at the second fase of the installation program of the printersoftware)
Restarted the system
I used the Scrubber
L4
Error: uninstaller didn't work. Clicked ok
Restart
At restart I got the same error about something with the memory. (In dutch; 'De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.' and please note that 0x5d2c3e01 was this with different numbers etc, but I guess that's just the adress in the memory where the program wants to read/write to)
I continued with cleanboot
Msconfig – services – hide all microsoft services – disable
Startup – system configuration – open task manager
On startup tab in task manager – I disabled each startup item
Closed taskmanager
Startup – system configuration – checked ok box
Restarted
Tried to install again with the OI_AIO_J6400_Full_Win_WW_140_4.exe software I downloaded from the hp website
At ‘systeem wordt voorbereid op installatie’ I got the same error again: ‘C:\Users\Simone\AppData\Local-\Temp\7zS46SD\Setup\de..
After this I followed the steps as described to start up again normally (that is: msconfig, enabling the services again, etc.) and that step went o.k and as aspected, so no problems there.
After that I restarted the system again. I didn't get the message about the problem with the memory again. So I guess that must have been due to the error in the scrubber program.
I really don't understand this. Me and my daughter both have a hp, both the same OS (windows 8.1), and on my laptop I got the printer running and hers not. What can it be? I'm guessing that there most have been something that went wrong then with either the installation with one of the windows 8 or windows 8.a upgrades, or with the upgrading from windows 8 to windows 8.1. Or is that to far fetched? But that just a question I have, trying to understand what went wrong or what could be the cause of this.
So what now? It didn't work.
Update (29-9-14):
Since all the suggested solutions didn't work out I decided to start all over.
One of the reasons I decided to do so, was the following:
I've got an external DVD writer (Samsung, Slim External, model SE-8084D/TSWS) that I needed to use for installation of the HP J6410 CD that came with the printer, since the laptop of my daughter doesn't have a built-in DVD player.
Now here the strange thing! When I use it on my own laptop, it starts the software on the the HP J6410 DVD flawlessly. No problems there! But, when I connect it to the laptop of my daughter, it sees the CD and I can explore the files on it. But, when I try to start HPSetup.exe on it it does ... nothing!! Now that's very stange! Me and my daughter both have a HP laptop, with the same OS. Still it functions normally on my laptop, and on for the one for my daughter it does nothing. Same with the software that you can download from the HP site. It runs on my computer, but gives errors on the one for my daugther. So I guess that was a good reason to decide to start all over again from scratch
This is what I've done so far.
- I made a (full) factory recovery.
- I've installed all the updates for Windows 8.
- After that I upgraded to Windows 8.1 again and installed all of the updates for it as well.
- I removed the antivirus program (Norton Antivirus)
- After that is done I tried to install the printer again.
No success!
But.. I'm convinced I've found out where the problem might lay.
My daughter had c++ 2012 redistributable installed (version 11.0.50727).
My other laptop doesn't. An even older hp laptop (with Windows Vista on it) does neither. On those laptops the printer software ran.
On the new laptop for my daughter it doesn't.
So.. I'm suspecting the problem does not lay in the printer software but in the c++ 2012 redistributable package.
Another difference is that my own laptop had an Intel processor. The one for my daughter has an AMD.
So I am convinced the problem must lay in the C++ 2012 package (maybe combined with the AMD processor? I don't know) and NOT the printer software.
Anyone got any ideas on what to do next?
If so, I thankfully await your answer.

HP OfficeJet J6410 won't install under Windows 8

Hello to you all,
Two days ago, I bought a new notebook for my daughter. She needs it for her study. It's the HP Pavilion TouchSmart 11-e000ed.
Again, just like the situation I wrote about before in this topic over here (link: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind... the OfficeJet Printer J6410 won't install under Windows 8.
Now this is what I've done before the problem occured:
- I made a username and password for her,
- I activated Windows 8,
- I made a recovery-point,
- I took my external DVD writer, installed Office 2007 Home and Student for her (o.k, I know it's old, but it's very o.k - and legal copy -. for her study, used it myself as well and still do, and never any complaints about that one), and activated it,
After that and restarting the notebook;
- the notebeek activated USB 2.0 (it does that automatically at first use),
- installed XPS2OneNote (to use for Office OneNote 2007),
- installed SaveAsPDF&XPS,
- removed Norton Internet Security (I never use it, I use something else for that purpose, but was - and still am - planning to install that on a later moment),
- I made sure the notebook can access the server we have here at home, and made a share for her.
After that I used the OJ_AIO_J6400_Full_Win_WW_140_408.exe file (Dutch, but I'll translate the text in English).
From this point on I will describe as precisely as possible what happened
- - the program extracts some files, no problems there,
- - when the first screen appears, I pressed 'Install',
- - a bar appears, and after that another pop-up that says tha you must allow all HP processes. I pressed 'Next',
- - system is controlled, and after that one must agree with the licence agreements. I checked the box, and pressed 'Next',
- - the system is prepared for installation and - yes! - there it comes... an error message.
The error message says:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
Please not that this is a different message than the one I got before, as I described in my posting before, (link again: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
Nonehteless, I assumed that, as before, the problem was with the C+++, just like before. That is why I made the following steps:
- I used the OJ_AIO_J6400_140_408_Scrubber program, run L4 4 times.
- I looked for the KB2565063 update, but it isn't there anymore. So, instead, I ran all updates there are until the system said that there are no updates to be found,
- After that I took the old installation disk that came with the OfficeJet J6410 printer, and (tried to) ran hpsetup.exe. It doesn't do a thing! Literally!!
- after that I tried to run the the OJ_AIO_J6400_Full_Win_WW_140_408.exe file again. No success. I got the same error as before (see above, the ..\7zS0FF0\Setup\de.. thing again.
So, what to do now?
Anyone got some helpfull tips for me? I would really appreciate your feedback / help.
Thank you in advance,

Hi again,
No, it didn't work. And, the solution you offered neither.
This is what I've done.
After downloading the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file, I tried to install it.
It failed. I got an error message similar to the one before.
'C:\users\<username of my daughter.\AppData\Local\Temp\7zS57DB\Setup\de.'
I tried to ran the scrubber again, and the CCCUninstaller and tried again.
Same error message occured.
After that I tried to look for the KB2565063 file again. Found it this time and ran the vcredist_x64 file.
I rebooted the system, tried to run the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file again.
Same error message ocuured.
So, after that, I followed the steps you proposed.
Step 2 - searching for hpoins*.dat --> no results found.
Step 3 - searching for hpwins*.dat --> no results found.
Step 4 - I ran the Run Dialog box and typed MSIEXEC /REGSERVER (with AND without the extra space between ('MSIEXEC /REGSERVER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /REGSERVER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /REGSERVER. Check if you typed the name correctly and try again'.
Step 5 - I ran the Run Dialog box and typed MSIEXEC /UNREGISTER (with AND without the extra space between ('MSIEXEC /UNREGISTER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /UNREGISTER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /UNREGISTER. Check if you typed the name correctly and try again'.
So... conclusion: NOTHING worked.
My ideas for a possible solution didn't work, and neither did your ideas for a possible solution.
Reason why I want it to work is because of the HP Solution Center. If I can not install it with the software from the original installation disk, or the software that one can download from the HP site (the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file that is), than I have no HP Solution Center. That would be a pity, for I am sure my daughter would really love the use and ease of the program, and would really use it a lot for her study.
What's next? What else can I try to solve the problem?
Got any more idea's or helpful hints?
Thanks in advance,

Hf901-00001 won't install at all on some instances.

Hi,
We have multiple servers with CF 9.0.1 installed, all with the multiple servers configuration and all with multiple instances.
Yesterday I started patching to hf901-00001 (http://kb2.adobe.com/cps/890/cpsid_89094.html). It worked properly on 30 some instances over 4 servers but for a few instances on one server it just won't install.
The server in question has 7 instances + 1 main cfusion instance. The patching worked fine for 4 of them, but with the others it blew up the CF admin and I had to restore my CFIDE from a backup.
Right now I am trying to get cfusion up-to-date here's what I see.
Server Product: ColdFusion
Version: 9,0,1,274733
Edition: Enterprise
Serial Number ******
Operating System: Windows 2003 OS Version 5.2
Adobe Driver Version: 4.0 (Build 0005)
JVM Details Java Version: 1.6.0_17
Java Vendor: Sun Microsystems Inc.
When I try to update with the hf901-00001.jar file, everything seems to work as it should. I get the "For the hotfix to get applied, you must restart the ColdFusion Service." so I restart Macromedia JRun CFusion Server and it starts up fine.
However when I go back to the CFAdmin I still see
Version 9,0,1,274733.
I don't see Update Level /C:/JRun4/servers/CF_Academic2a/cfusion.ear/cfusion.war/WEB-INF/cfusion/lib/updates/hf901 -00001.jar
So I assume that patch isn't going through. If I look in C:\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\updates\ I can see the hf901-00001.jar files though. At this point if I proceed with the rest of the patching (Copying CFIDE, WEB-INF, etc) the CFAdmin starts throwing error --- class def not found on some critical CF parts.
As anyone else had issue with this patch or have any suggestion as what to try next? Any pointers would be greatly appreciated.

Charlie,
Thanks for the reply, ok going to double check everything point by point. Going to use my main cfusion instance for my testing.
Before patching:
My CFIDE is mapped to C:\inetpub\wwwroot\CFIDE (from the mapping section)
C:\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\updates has only one file empty.txt
ColdFusion version is 9,0,1,27473 from the CF administrator information section.
Version confirmed by dumping server.coldfusion.productversion (9,0,1,27473)
Patching process:
Using hf901-00001.jar from update (http://kb2.adobe.com/cps/890/cpsid_89094.html#main_ColdFusion_9_0_1)
Successful, I get "For the hotfix to get applied, you must restart the ColdFusion Service"
Restarting "Macromedia JRun CFusion Server"
C:\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\updates\ now has 2 files, empty.txt and hf901-00001.jar
Checking log for the restart in C:\JRun4\logs\cfusion-out.log, everything start up as it should but there's an error. No details though, see dump below.
Starting Macromedia JRun 4.0 (Build 108858), cfusion server
02/25 09:18:42 info JRun Naming Service listening on *:2904
02/25 09:18:43 info No JDBC data sources have been configured for this server (see jrun-resources.xml)
02/25 09:18:43 info JRun Web Server listening on *:8300
02/25 09:18:43 info JRun Proxy Server listening on *:51020
02/25 09:18:43 info Deploying enterprise application "cfusion-ear" from: file:/C:/JRun4/servers/cfusion/cfusion-ear/
02/25 09:18:43 info Deploying web application "Adobe ColdFusion 9" from: file:/C:/JRun4/servers/cfusion/cfusion-ear/
Ignoring invalid file in updates directory: hf901-00001.jar
02/25 09:18:45 INFO License Service: Flex 1.5 CF Edition enabled
02/25 09:18:45 INFO Starting Flex 1.5 CF Edition
02/25 09:18:45 user FusionReactor: FusionReactor Rev. 3.5.0, Build: FusionReactor.74.14844
02/25 09:18:45 user FusionReactor: Initializing configuration
At this point if I continue with the manual steps and copy the file in CFIDE and WEB-INF it break the instance and I can't access it without restoring from a backup. (ClassDefNotFound errors). So the jar isn't being applied for some reason, the log is quiet as to why it's rejecting the file or think it's invalid. It's the same file used to patch the other instances. I suspected a corrupted jar and redownloaded it, same result for those 4 instances only after I patched another production server, our development, acceptance and lab servers the same way.
One thing that I noticed, the one that did patch correctly have chf9000001.jar in their /lib/updates directory which is hotfix1 for CF 9.0.0. I am under CF 9.0.1 so it shouldn't be required right? Not sure why it's missing from the cfusion instance.
I tried copying chf9000001.jar and restarted and it shows up as my update level in CFAdmin. I still get the invalid file error for hf901-00001.jar though.
I never installed Cumulative Hotfix 1 (CHF1) for ColdFusion 9.0.1 (http://kb2.adobe.com/cps/862/cpsid_86263.html) as Adobe only recommend it if you experience one or more of the issue listed.
Other points I checked following your post:
1) neo-runtime.xml does have <var name='/CFIDE'><string>C:\inetpub\wwwroot\CFIDE</string></var> so as far as I can tell I am using the correct /CFIDE
2) You say "Or are you using the external web server (IIS or Apache)? If trying one, what happens if you try the other?"
I am using IIS default website to access it (it's currently bound to port 8080). How do I try the other? In JRun Launcher I see my Web port as 8300 for cfusion but if I go to http://localhost:8300/ I get a blank site (it just shows Index of /)
The only thing I have to go on is that the jar isn't loaded as per the log, but there is no error or anything so I am kind of at a lost as to what I can try next.

Logic Pro X additional content will download but won't install

Hi,
I have Logic Pro X (10.0.1) installed on my 2012 Macbook Pro i7 2.6Ghz 8Gb Ram. I am able download the addition content but now just hangs & it has only installed the producer patches, surrond reverbs, garage band 11 sounds & instruments & the jam packs which I believe were there from my Logic Pro 9.
I have read support forum threads where peiople have downloaded it in smaller sections 1 or 2GB at a time with success, I have tried this & in smaller sections with no success.....it just still hangs saying "installing Orchestra" or whatever section I'm trying to install.
Can anyone help?
I went through **** to install the program itself as the initial installion just hung too on the "Essential Sounds and Instruments for Logic Pro & Mainstage", I finally installed after getting the content download link from a support thread.
Apple support is s***, I emailed about them about the download (after spending my £139.99) only to wait 24 hours for them to say delete it & try again (like we wouldn't have though of & done that already). After repling to say that & waiting another 24 hours they said here is an email address to our Tech support or a premium number to call WFT!!!!
Now the additional content won't install, between my Macbook Pro & Logic Pro X the money I've spent - Apple are taking the ****.
Please can some one help?
Thanks

Install on my Core2Duo 17" MacBook Pro went flawlessly, but install on my 8 Core Mac Pro suffered this problem. Many thanks for the solution Don, it worked for me ;-)
I am trying hard to supress an ironic chuckle though, reading other posts in this thread .... suggesting that people should call Apple Tech Support and expressing incredulity that people weren't doing this as their first option.
Well I can say say that after several calls to Apple Tech Support, amounting to several hours on the phone, and well over an hour on the phone with them today, I was informed that this problem is a known bug, and that Apple are working on a solution. They couldn't tell me what the bug is, what machines are affected, or what else might trigger it, or when a bug release might be due.
Their troubleshooting steps basically involved various reboots, repairing disc permissions, reseting the user home directory via terminal, booting up in recovery mode (but not safe mode as per this solution) trashing various preferences files, and, as a final step, uninstalling and reinstalling from scratch.
Only when all that failed was I told that there is a known bug that Apple are working on.
I came here to see what the community was saying, as the Tech Support guy did say there was likely to be some info on the forums. Lo and behold, a solution is posted and it works.
Why are Apple's Tech Support (in the UK at least) not aware of this?
Oh well, at least I'm up and running on my Mac Pro now.
Thanks again Don,
Cheers,
Nigel

Satellite L875D-S7230 Sound problems / drivers won't install

I've run a PC tech support service for over 10 years so I've tried all the standard fixes to no avail.
Main problem was after I started using my laptop with an HDMI cable to a projector -- the audio and video worked fine via HDMI, but when I disconnected the HDMI cable the laptop had no audio, and had a red x on the audio symbol in the system tray. Device manager only showed AMD High Definition Audio Device. Under Playback devices via the Sound icon (yes Disabled and Disconnected Devices are both checked) it only shows the AMD High Def device. When I reconnect the HDMI, the audio works fine. Once I thought that not properly "ejecting" the HDMI cable could be the problem, so I used Windows + P to show the Projector menu and selected Computer Only to disconnect the HDMI and then removed the cable and then the laptop audio worked, but that happened several weeks ago, and now after using HDMI again, it's back to no audio. I've reinstalled the HDMI audio, but in trying to reinstall the Realtek Audio Drivers shown on the Support page for my model, they won't install - they extract and then when I click to install, the install stops with no error warning, etc. The same with the AMD Display driver (which is supposed to contain the chipset drivers). I've been through this two hours troubleshooting process twice over the past 6 months and I am done. Any suggestions are appreciated. Here's the support page:
http://support.toshiba.com/support/modelHome?freeText=3385539

Hello , Welcome to the HP Forums, and thanks for posting! I understand you are having some issues re-installing the software for your HP LaserJet Pro M177fw Printer. I'd like to help you with this. First, I would recommend checking your programs to make sure there isn't anything listed for the LaserJet that wasn't uninstalled: Swipe inwards from the right hand side of the desktop (or press Win key + C on the keyboard). The charms bar will pop up on the right hand side of the screen.Select Settings, then Control Panel.Select Programs, then Uninstall a program.Check the list for any software indicating the printer model (select the software and click uninstall if necessary).You'll also want to make sure you have removed all instances of the printer from your devices and printers folder: Follow steps 1 and 2 above to open the Control Panel.Under Hardware and Sound, select Devices and Printers.If you see any icons for your printer, right click and select delete (or remove device).Now let's do a cleanboot of your computer (to make sure another program that is running is not interfering with your installation). You can find the steps to perform a clean boot in this Microsoft document - How to perform a clean boot in Windows Once all of this is complete, run the software install again. Please respond to let me know if we have resolved the issue!Good luck.

10.5 won't install over 10.5.7

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