12 month Subscription - Expiring Credit card.

I paid for a 12 month subsription in August 2013, my credit card was replaced in Nov 2013. I'm now getting notices that my subscription will be cancelled on Dec 1st because my CC has expired. What do I need to do to ensure my service is not cut-off. Why would I received these messages in the first place.

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. Please use the following link:
Problems with credit card/ PayPal payments
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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I joined Photoshop CC on 2014.11.24, paying HKD68 per monthly throgh my credit card. just today, I cannot use Photoshopp CC any more because it says my membership expired. What can I do?

I joined Photoshop CC on 2014.11.24, paying HKD68 per monthly throgh my credit card. just today, I cannot use Photoshopp CC any more because it says my membership expired. What can I do?

Hi Vin,
Please refer to the help document:
https://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Regards,
Sheena

Why does Adobe send me an email every month saying my account will automatically expire then bill me anyway using expired credit card information?

Why does Adobe send me an email every month saying my account will automatically expire then bill me anyway using expired credit card information?

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Using expired credit card

I've used Skype a long time. In the past, you weren't able to add and remove payments easily, if at all. For some reason, and this has happened a few times over the years, and again this month, the subscription will default to an expired credit card even though there is a current card on file on the account. Then I get spammed with tons of payment refusal errors, my number expired, and so has my subscriptions. Totally unacceptable. I was able to remove this old card from the account, so now there is only one card. But something tells me devs needs to get this addressed, especially if more than one card is on the account and serves different purposes. Everyone better check.

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Re-authorizing an expired credit card authorization

Hi,
I am trying to find out whether re-authorising an expired credit card authorisation taken at the point of an order being placed will duplicate the amount ring fenced on the customers card. The documentation I have seen suggests that the funds are released and a re-auth will not duplicate the amount. We have the scenario where the customers using CC are bad payers therefore at the point the web order is taken we would like to ring fence the money unfortunately the requested delivery date could 3 weeks away and VISA auths generally last for 7 days before expiring.
Any experience or advice on this would be greatly appreciated.

Hello,
You can maintain the authorisation validity periods in the customising to keep the authorisation for longer than 7 days (SAP Customizing Implementation Guide -> Sales and Distribution -> Billing -> Payment Cards -> Authorization and Settlement -> Specify Authorization Validity Periods) but I think you might be referring to how long VISA will keep the authorisation for.
Perhaps your clearing house could provide you with more details on this.
Bear in mind that even if you request an authorisation in the sales order in 3 weeks time you can stop the delivery from being created if no valid credit card authorisation has been received. If no authorisation is received from the clearing house no goods will be delivered to the customer so there should be no problem.
Best regards,
Ian

Impossible to cancel. Impossible to chat. Still billing expired credit card.

CANCEL MY ACCOUNT. ACTIVATE CHAT. STOP BILLING MY EXPIRED CREDIT CARD.

Hi there
Please contact our support team by Chat or phone for assistance with cancelling your annual plan:
www.adobe.com/getsupport
Choose a product = Adobe Creative Cloud
Tell us what you need help with = Membership, account, payment
Is your issue related to = Cancel your membership
Click on the blue box "Still need help? Contact us"
You may need to sign in with your Adobe ID and then you will see the Chat and Phone options.
Thanks
Bev

I purchased Adobe XI for a year. I am charged monthly on my credit card. The software only allows one print file to pdf after that it has a pop up marketing screen asking me to purchase it again. If I reboot I can get another print out of it. After a

I purchased Adobe XI for a year. I am charged monthly on my credit card. The software only allows one print file to pdf after that it has a pop up marketing screen asking me to purchase it again. If I reboot I can get another print out of it. After an hour of trying to reach somone on tech support I ran across this forum. Any help out there?

In the pop-up screen, have you tried licensing it and signing in? Signing in is crucial, so it knows what you paid for.

Updating expired credit card

i got an email from Skype saying I had to update an expired credit card to continue auto pay on Skype credit. First, can you confirm this is legit?
I signed into my account and followed instructions (not very clear ones) to update expiration date. When I got to the last step, which said that the credit card company had to okay this transaction, and I clicked on next, I got "you cannot access this page" for one of two reasons. What gives? How do I resolve this?

if the instructions here (https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details) don't work in your case, I think you may need to contact customer service for further assistance.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
on the other hand, for future reference, here are some suggestions on how to know if the email you received is really from Skype or a fake one.
https://support.skype.com/en/faq/FA330/how-do-i-know-that-an-email-is-really-from-skype
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Applet keeps asking for verification ti on on my payment info. Had an expired credit card so I changed that and saved it but apple TV still won't let me rent a movie

Apple TV asks for payment verification even after I have changes the expired credit card ?

Go into iTunes on computer and double check all info is correct, including address and security code. Log out and back into account on Apple TV.

6 months before my credit card expires i get a mes...

hi i received a message saying that my credit card expires at thw wnd of this month but it expires at the end of august. How can i get the correct date entered?
thanks
Richard

Auto Subscription by Credit Card

Hi,
i have been using CashU card to subscribe for my monthly package of skype. Since last month we can not buy skype credit by CashU card anymore so i change my billing to credit card. The problem which i am facing now is that skype is automatically renewing my subscription, i dont want skype to renew my subscription automatically. i have gone through all option but could not found that how to resubscribe manually because i dont want to subscribe everymonth.
please help.
P.S: subsricption ended on 6th march, my credit card was charged on 5th march for new susbsription and i have to wait till 8th march for activation of new susbcription.
Thanks

Hello,
Your Subscription will be activated at or about midnight UTC/GMT on March 8th 2014.
In order to stop your Plan being automatically renewed you must cancel it.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Won't let me update soon-to-expire credit card inf...

I am in a vicious cycle in trying to renew my 12-mos online number subscription. The site notifies me that my credit card is about to expire and that i need to update my credit card because it is about to expire. Except it won't let me update my credit card uness/until i cancel my subscription, which I'm afraid will mean I lose my online number, which I've had for more than 3 years....help!

I was having the same problem. The billing page just sucks as it does not let one delete an old invalid credit card without adding credit to the account. So why pay $14 for extra credit if one does not need it or use. I figure its nice working capital for Skype.
I got constant emails that my Skype number is about to expire, "but don't worry it said". Well I worried and I should have worried even more, because when I let it expire, to find out if I could re-activate it by using a new credit card number, it still did not let me delete the old one or use a new one. So I used PayPal and found out that all of a sudden my yearly number wasn't $35 any longer, it went up to $70. And no way to get a refund it seems. So why did it go up to double the amount. I have no idea. When I re-activated the number I got two automated emails: We've Delivered Your Order & Your Subscript. has been successfully cancelled
I didn't cancel any subscription, but now all of a sudden I was reminded that I should have a Canada/USA call subscription as well, which did/does not show anywhere. So was this automatically cancelled earlier because the payments were refused with the old card?
Mystery to me why Skype Billing functions in such a nincompoop way that this mess can happen.
In any way, I will not renew my Skype number next year, unless I get my $35 back.
For all I care I just use Skype-to-Skype in the future and look for a number elsewhere.

Subscription and Credit Card

Good evening, I currently have a card I don't want to have on file, which is being used by a 1 year subscription I usually buy each year. I just performed a payment from it and didn't even recall I had this credit card there. Since I already paid for 1 year, I want to remove the card from the subscription. Can I do that? OR Can I "Cancel Subscription" without it actually terminating and leaving me without what I already paid? Thank you very much for the help!

I would really like to have support for this issue, since I am a paying customer. Is there someone from Microsoft that is able to assist or is there an alternative method I can use?!

Be warned - expired credit cards being charged by ...

My account got hacked today and a couple of calls were made to Gambia this morning, so Skype suspended my account. I went through the rigmarole of getting it started again with a new password. I decided to remove my auto recharge, so went to the relevant page and noticed that there were no payment methods set up. However, Skype had auto recharged my current valid credit card as recently as Feb 2012.
It turns out that Skype have 3 cards on my account, ALL of which have expired, however, the CC number on one is still the same as my current card, so they are still charging that card.
So, they are charging a card they they record as being expired. As they show NO credit cards on my account, I cannot even remove them.
Just disabling the auto recharge is no good as it will not delete those hidden cards and presumably if someone hacked the account again they could just re-enable it and hey presto...
The only way to get those deleted is for support to delete them, which support told me was just a couple of mouse clicks to do.
Be warned.

Unfortunately the advice I received is to make sure my account is fully updated with the latest software.
That is not satisfactory advice, unfortunately.
This problem had not occured until after I recently downloaded the newest Skype update. The problem with a hacked account didn't start until I after I downloaded the newest Skype update. Furthermore, I don't know if the problem is fixed, when it will be fixed, or how I know it will be fixed because there was no reasonable solution offered.
Meanwhile, to prevent further charges from collecting I was forced to cancel my credit card and it will take some time before I receive a replacement in the mail. I have only one credit card, and with the holidays coming this is a problem for me when I attempt to purchase things.
At this time I want to know what Skype is going to do formally to make sure the problem is fixed; telling me download the latest version is not acceptable, as that was the root issue.
Once the problem is formally fixed I want to know when I will be told, and how.
What will be done for the loss of money and the complications that I had to endure in the meantime because of the lack of security in the Skype business?
Finally, I need to know what to do from here, other than the suggestion to download new software. In other words; do I cancel Skype completely; do I only need to create a new password for my account, or do I need to create a new account altogether? What specifically is the correct solution to prevent this in the future? It cannot be new software; that was already taken care of.
I look forward to hearing from you soon on these issues.
Thank you.

ONLINE NUMBER EXPIRED - CREDIT CARD DEBITED

My online number xxx-xxxx expired beginning September 2012 but my credit card was debited with 9.99 EURO for the 400 minutes. I have not renewed this number as I do not require it any longer. Could you, thus, return payment back to my credit card with immediate effect. Please acknowledge receipt of this email and confirm reversal of payment. Thanks

You have 90 days to reclaim your number after that it goes back into the pool of numbers.
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12 month Subscription - Expiring Credit card.

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