15"MBP battery exchange program

Hello,
For the folks who have participated in Apple's battery exchange program for defective batteries
https://support.apple.com/macbookpro15/batteryexchange/
My question is, which courier does Apple use? They promptly sent me a battery in the mail, which was left on my doorstep, and now I'm left with the return packaging, prepaid, with no instructions or labels indicating which company they use to mail it back. Thanks!
15"MBP    

Hello,
For the folks who have participated in Apple's
battery exchange program for defective batteries
https://support.apple.com/macbookpro15/batteryexchange
My question is, which courier does Apple use? They
promptly sent me a battery in the mail, which was
left on my doorstep, and now I'm left with the return
packaging, prepaid, with no instructions or labels
indicating which company they use to mail it back.
Thanks!
15"MBP  
It may depend on what country you are in. I am in the USA and both of my battery exchanges were handled by DHL.

Similar Messages

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    http://img452.imageshack.us/img452/9263/image1ew7.jpg
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    cgann25 wrote:
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    Message was edited by: Asen
    <Edited by Moderator>

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    Contact AppleCare at the following number:
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  • Battery exchange program: is proof of purchase really needed?!

    I own Apple PowerBook G4 and my battery falls under this exchange program.
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    Hi,
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  • Battery exchange program - why wouldn't I get a new battery?

    Hi everyone,
    My MBP from December 2006 has a bad battery.
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    They checked the serialnumber of my computer (not the battery) and said it was not included in the program.
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    Macborg wrote:
    It's not a dealer. It is apple support hotline. We talked specifically about the program I linked to. What is the other program?
    The other program is still linked to at http://www.apple.com/au/support/macbookpro/batteryexchange/faq/
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    I don't see anywhere that it is limited to two years. Maybe I read loyer language very well.
    see the final paragrpah of the page you linked to:
    +This program extends repair coverage on the battery for up to two years from the date of purchase of the computer for Intel Core Duo-based MacBook and MacBook Pro computers.+
    Cheers
    Rod

  • PB G4 Battery Exchange - Still Applicable?

    Hi everyone.
    My wife has a 12" Powerbook G4 that she purchased in America in 2005. After that she got busy travelling internationally and missed the last battery recall.
    I've checked the serial numbers with the Battery Program page and the page says the computer and battery are still eligible. But when I call a Local Service Provider here in Malaysia, they inform me that the computer is already out of warranty and I'll have to pay for a new battery.
    So I'm confused. If warranty is a prerequisite for eligibility, shouldn't the Battery Program page just tell me that my wife's computer is no longer eligible?
    Thanks and regards.

    One of the Discussions hosts has confirmed for me that the exchange program for 12" PB batteries is still in effect and should be honored. But he goes on to say,
    I honestly have no idea where I could direct the customer other than the AppleCare number for Malaysia, which is 1-800-803-638 per http://www.apple.com/support/contact/phone_contacts.html
    Whoever you talk to, you should reference the URL for the Battery Exchange Program for your Powerbook:
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    If you speak with someone in person, such as another AASP, take along printouts of that page and of the "yes, you are eligible" message that you get when you enter your serial numbers into that page.
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  • Is battery exchange is possible?

    I just found this page,
    https://support.apple.com/ibook_powerbook/batteryexchange/main?id=qp
    after using ibook G4 for many years with heat problem.
    I though the heat is normal until today. After i've read the website and check my ibook's battery. Voila! the serial and the model is exactly explain on that website. I even try to put my ibook serial and battery serial on that page and it show that
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    Update:
    Just come back from iStudio. Seems it is my fault. I accidentally broke the locking edge of Battery long time ago because I do often remove and put battery back into the ibook because of the heat. So they won't allow me to claim the battery exchange program. Even the part number is correct. -.-' so disappoint.
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    Why don't they think the heat cause the battery's cover become crispy and easily broke?..... The problem is inside not the cover.

  • Battery failure although my battery doesn't fit the exchange program?

    hello there!
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    my mbp is a week 13 and has no problems at all. i don't use the battery that often - by now i have 14 cycles.
    my battery's serial number doesn't fit the exchange program but today happened this odd thing:
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    thanks in advance, guys!
    j.

    hi and thank you all for your replies so far!
    over the weekend i took some screenshots showing the various total of mAh. i have no idea if that is normal like this? and the battery is behaving normal again, no random shutdown... you can find the images under the following link...
    http://www.propaganda-pixel.de/mbp/mbp.htm
    in addition i added a photo of my magsafe... now that it comes to the battery issue i got slightly concerned if this crimpy cord should be like this (not that this thing starts to melt on me!).
    when i transport my mbp i wind the cord around those two hooks and i never pull the magsyfe by the cord out. but still it looks like this.
    the power cord is from a week 10 macbook pro which i got exchanged for a week 13 but i had to keep the cord...
    i know, this has nothing to do with the battery issue and no, i'm not paranoid - just now that i started this thread i thought i could add it...
    so my questions are:
    - shall i request a new battery considering the various mAh indications?
    - shall i request a new power cord? or does mine look normal?
    why i ask is because i don't want to request something when there is no need for a replacement.
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  • MBP Battery/Computer Failure?

    My original (pre-unibody) MBP is giving me headaches when it comes to the battery. To make a very long story short, I am on my second battery in three years and needing to replace it once more. I would like to know if I have just been getting defective battery after defective battery or if there is any possible way my computer could be making the battery bad, or if there could be something wrong with my computer. (You can read about my previous battery woes under my profile.)
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    Battery Information:
    Model Information:
    Serial Number: Sony --
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0000
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303
    Charge Information:
    Charge remaining (mAh): 748
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 1910
    Health Information:
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    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): -1253
    Voltage (mV): 11491
    Message was edited by: Daiyu

    Hi Daiyu,
    Your battery is definitely not well and needs replacing.
    I'm afraid the batteries in the pre-unibody MBPs often fail well before you would hope they would.
    If you bought this battery less than 12 months ago (rather than having it replaced under an "exchange program") then it is still covered under warranty, and would seem to comply with the other requirements for free replacement (under warranty, with less than 80% of original charge capacity and under 300 cycles).
    Despite the fact that few of these batteries seem to make it to anywhere like 300 cycles with 80% capacity in most cases people only discover this after the warranty period has expired and therefore don't receive free replacement. In your case, however, there seems to be a good chance that you will. Take it in to an AASP or Apple Store for testing.
    Cheers
    Rod

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