Very frustrated with the battery exchange program

I'm very frustrated with the battery exchange program. I signed up online, double checked all my information, and submitted. No where on the page did it say that a signature would be required upon delivery. I work during the day, so I'm not home to receive shipments (any package I do receive is just left in the lobby, and it's always been fine--I live in a secure building).
DHL is refusing to leave the package at the door. Apple refuses to tell DHL that it's ok to redirect the package to my place of employment. My only option, it seems, is to spend almost two hours of my time driving to the DHL location and back (the pickup location isn't even in the same county I live in).
If anyone has any better ideas, I would love to hear it.
Thanks,
Andrea

If your battery was stolen after it was delivered, I'd bet you'd really get upset. If DHL is anything like UPS, you can sign the receipt telling them to leave the package. Pretty simple.

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Battery exchange program : thanks for the iMac motherboard!

Hi!
I had problems with my battery.
Its serial number made me able to use the battery exchange program.
Thanks to UPS, after lots of difficulties, I received my parcel. How big it was!
I understood fast why it was so big: it was a iMac G5 motherboard. I don't need it. I need a battery.
What I wonder is: who do I need to contact, and how? (I'm French).
Thx in advance!
iBook G4 12" 1.2GHz Mac OS X (10.4.6)

Apple just sent me a replacement battery, and I can keep the motherboard (lol)! Thx a lot, even if I spent over half an hour calling an expensive number...
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Problems with the battery

Dear Apple Support Team,
My name is Irene Yankelevich and I come from Belarus. I am writing to you to tell the long story of my sufferings with the MacBook that I have purchased while in the US last year. I sincerely hope that there is something that could be done in order to rid me of the constant disappointments with using this computer.
Let me start with a short preface, so as you, too, could understand the reasons for my inner frustration and helplessness.
I have already mentioned that I was in the US last summer (2006) on Work&Travel exchange program. I worked hard all summer, and by the end of my stay I could finally afford a laptop computer of which I dreamt night and day for the last year. I spent 2 months trying to make a decision as to what computer I should pick out, and decided to go with MacBook. It appealed to me with its design and looks, as well as the operating system. I must stress at this point that my only concern at the time was the fact that if there are any repairs needed in the future, it will be quite difficult to get the computer fixed in Belarus. However, I trusted the brand name and some of the reviews on the Web and believed that the issue will never arise anyway, so I shouldn't worry. But...
It all started in December 2006, when I was on my way to Poland. I was watching movies on the train, so my battery went completely dead. It took me some 8 hrs to get to the first power plug and feed my 'hungry baby', but how much was I surprised and shocked to see that first of all the indicator light went green instead of orange and the battery indicator looked like a black cross, saying that there are no batteries detected (see the attachments for a vivid explanation 'indic_light' and battery'). I am sure you have heard the story before, so I will not go into more detail on the looks of things. I then went ahead and googled the problem. To my greatest grief and disappointment I found out that there were lots of others like me, and all of them claimed that the only solution was to get a battery replacement. I could do it for free if I were in the STates, but I wasn't. So I saved some money and ordered a new battery through my host family in the Stated. It took another month and a half for it to get to Belarus, but it finally did. I was happier than ever, read the instructions and inserted the new battery. But oh BUMMER!!! the computer wouldn;t even turn on.
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Battery Exchange Program

I've had an issue that I've seen come up a lot in the forums. After the 3.2 update, my battery began to have issues. At full charge, if unplugged, it shuts off without warning as if the battery wasn't connected. I've done research and found out about the battery exchange program. I found two different postings on it, one listed several serial numbers that qualified for the extended warranty on the battery, the other listed the following symptoms:
Identifying an affected battery
Affected batteries will have one or more of the following symptoms:
Battery is not recognized causing an “X” to appear in the battery icon in the Finder menu bar.
Battery will not charge when computer is plugged into AC power.
Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
Battery pack is visibly deformed.
Mine qualifies according to the list of symptoms because is "exhibits low charge capacity/runtime when using a fully charged battery a cycle count less than three hundred."
Battery Information:
Model Information:
Serial Number: Sony-ASMB012-363f-c391
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0003
PCB Lot Code: 0000
Firmware Version: 102a
Hardware Revision: 0400
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 3619
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 3715
Health Information:
Cycle count: 220
Condition: Check battery
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 12416
When I talked with Apple, they said it did not fall into the list of serial numbers that were included in the program. Does anyone have any advice?? This is clearly exhibiting the issues mentioned, but they're refusing to replace it. My computer is just over a year old. Am I going to have to just bite the bullet and buy a battery?

cgann25 wrote:
Asen, same here. I talked to 3 different people at Apple and they all told me my serial number didn't fit. It didn't seem to matter that my battery showed the symptoms described in the link above about the extended warranty. It didn't matter to them whether the symptoms started before or after my warranty expired.
It's frustrating that this is a known issue, but they won't help because my serial number doesn't match the "bad batch." Do you have an Apple store near you? I don't. Most people have suggested I go to the Apple store. Maybe you should try it!
See, my problem is a bit complicated. I live outside US. In Europe. In my country the customer care seems not so well developed. Plus there is no Apple office. It seems we have only resellers. But I see it has some room of improvement here too.
I could see there are some group of people having similar problem. How can we contact apple? Do they read these discussions?
If another "batch" of batteries is displaying similar problems, to those already reported, I believe they should consider it. That most probably means that there is another "bad batch" of batteries.
I would say it is fair to have that problem solved by Apple. This is surely not a user-caused issue. This is a hardware problem, I believe. If we pay crazy money in Europe for our MacBooks (compared to US prices), I believe we should be taken care better if some problem is not caused by us.
Message was edited by: Asen
<Edited by Moderator>

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Battery exchange program for iBook

Hi,
I ordered true the battery exchange program a new battery for my iBook 4G. I also got a confirmation emal from Apple that i reicive the batteru in 3 a 5 days. This was on 29 december 05 and still the battery isn't arived yet.
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thanks

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I had to wait a while for my battery too. I ordered on the 24th December, it arrived on the 14th January. A little longer than Apple advised in the email, I guess delays because of Christmas.
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x

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I have noticed several users posting about battery issues on the 15" mbp's. please be aware that there is currently a battery exchange program available on specific batteries. Not all are affected, but you can enter in your computer and battery serial numbers online to see whether or not yours qualify.
The website is here:
https://support.apple.com/macbookpro15/batteryexchange/

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http://img452.imageshack.us/img452/9263/image1ew7.jpg
Frightening...
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Maybe the problem is not your MB Air......
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Set your screen brightness to 4 bars.
See what's loading in your login items. Delete the ones you don't need.
Open Activity Monitor - under All Processes see what's using most of your CPU's resources.
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I purchased an iPhone 4S on 5/3/2012. Yesterday (7/17/2012) the battery started draining very quickly. I make sure to close all the apps after I finish using them. I haven't had a problem with the battery until yesterday afternoon. Any suggestions?

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Basics from the manual are restart, reset, restore from backup, restore as new.
Try these.
Here is more info:
Apple - Batteries - iPhone
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I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

No. I said it would be a refurbished one.
Try looking up refurbished.

15"MBP battery exchange program

Hello,
For the folks who have participated in Apple's battery exchange program for defective batteries
https://support.apple.com/macbookpro15/batteryexchange/
My question is, which courier does Apple use? They promptly sent me a battery in the mail, which was left on my doorstep, and now I'm left with the return packaging, prepaid, with no instructions or labels indicating which company they use to mail it back. Thanks!
15"MBP

Hello,
For the folks who have participated in Apple's
battery exchange program for defective batteries
https://support.apple.com/macbookpro15/batteryexchange
My question is, which courier does Apple use? They
promptly sent me a battery in the mail, which was
left on my doorstep, and now I'm left with the return
packaging, prepaid, with no instructions or labels
indicating which company they use to mail it back.
Thanks!
15"MBP
It may depend on what country you are in. I am in the USA and both of my battery exchanges were handled by DHL.

Very frustrated with the battery exchange program

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