2 months of 'my' problem is a major outage at my l...

Question

I would like to praise the staff at the BT call centre, for doing an excellent job under extreme presure, with little or no help from other BT technicians. for the past 2 months i have been in contact with them about 'my' connection problem. the advisor who took my case called me up to day, to  say that all my woes can be traced to a major service outage at my local exchange, that is not only affecting me, but a lot of people - much to his astonishment and dispair, as no-one in the centre knew anything about the problem.  I only knew of the problem due to using a different modem to the bthub, and a download monitor they are working on the problem, but i wonder how many other people on here are suffering the same 'fault' as me - it being their local exchange, and not them.. by the look of it, quite a few.
below i summarise my journey to discovery (which is/was going to be the basis of my complaint, now fingures crossed - not needed)
Prior to June 30th 2010, I received an email from BT services saying that if I re-signed up on my option 3 plan, my current speed of 7mbps could be increased to around 13mbps – I signed up.
On or about 1st July 2010, Btbroadband suffered a major outage, losing the service for 2 days or so. After about 5 days, I still had not regained a proper service. I was receiving a asdl2 line speed of 0.01Kbp, so I made enquiries with the  BT help desk, who blamed a fault in my BT home hub modem even though I told them I did not use it prior to the problem, and only connected it after calling BT.
The day before my new Bthomehub2 modem arrived, I regained some level of service –
on July 6th  2010, of  around 2420kbps. Although extremely unhappy that my so called upgrade was infact been a downgrade, which had left me with half of what I had had before, I believed the BT help desk who had said their system was not at fault, so resigned my self to be on that speed.
I did a full system overhaul and rolled my system back a couple of months prior to ‘my’ problem, and brought and fitted a netgear router, all  to no effect, with my speed remaining constant at around 2418kbps.
On August 28th 2010, my speed dropped to 1963kbps
On August 29th 2010, my speed dropped to  729kbps
On August 29th 2010, my speed dropped to  340kbps
It then proceeded that my new ‘upto 20mb’ speed was 340kbps, and has remained so.
On  August 31st 2010, at 18.17hrs the BT help desk had my line reset to 6767kbps. I was getting a full  service
On September 1st 2010 by 05:20hrs the connection had dropped to 495kbps. By 07.28, it had reverted back to 340kbps.
On September 4th 2010, after a BT engineers visit, my DSL connection rate had been set to 8124kbps, with my ip profile set at 350kbps. tests on other speed checkers showed a 339kbps connection. I was told that the signal would improve, as it needed to synchronise .The engineer departed at 15.20 on  having done wire test from phone point and computer room. Capability of line was 18.6mb.
 I was away that evening, but by the time I returned on September 5th  2010, my connection had reverted back to 340kbps.
Since then, my speed has been an average of around 340kbps.
welcome to the world of last wednesday week.
there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.
Solved!
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Answer 1

problem now solved - for the last 28hours & 42 mins i have had excelent speeds - the best in over 4 years - so keep up the complaining to the BThelp desk - they can help!!!!
welcome to the world of last wednesday week.
there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.