2 weeks trying to get fios at my condo

I have just moved to Fla and switched over to Verizon wireless (2 lines), I then tried to get fios at home, I signed up for a bundle package, when they sent me a conformation e-mail all the services were different and prices higher. When I called to talk to someone about it they said you placed the order on line we can't help you with that....so I went into my Verizon store, just got to new mobile accounts days before, they said the same thing, they can't even see online orders, so they talked me into canceling and starting over with them.... after giving all my information again and being there like a hour they had me all set... so I thought they had me signed up at a much higher price, to which they said oh that was Internet only pricing we can't offer that....would have been nice to know that before another wasted hour....they told me to sign up on line again which I did same low price offer same crap conferMatin email with different service and prices. They have been calling me for days and I keep explaining why I didn't finish the order...they must not hear so good!...finally today talked to someone said she got my order approved I was all set... when I asked her to confirm pricing and services she said less service higher priceing...I asked to talk to a supervised who could actually help me. After thirty mins on hold I finally hang up...10 mins later they call me back and to make a very long heated conversation short, she said my condo complex was fios ready that's why I got the pricing I did, but my particular unit was not so that pricing didn't apply to me....**bleep**! So charge me a install fee not a extra 60$ a month....I wish they would get their heads out of their **bleep**, I may just be canceling my mobile service too..... PAUL I ts liked to a installer and he says there full of **bleep**....I need a Real Manager to help me out, I know good luck...Verizon Customer service sucks!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Trying to get fios since it came out in NYC... Need advice

I live in the Financial District in Manhattan, NY and I have been trying to get FIOS for three years now, with no luck... I call in every few weeks and still no availability, I just get the typical 6 - 12 months response from VZ I have been getting for 3 years.
A year ago, the building across the street from me got FIOS. I called to let VZ know and see if I could get it too. They said that because it wasnt on my block, it wouldnt help me in my neverending quest to get FIOS.
A month ago, a building right next door (on the same block, about 5 feet from my front door) just was finished being built, and they have FIOS available to their residents, built into the building.... Yet when I call VZ, they still say it is unavailable to me, even though though my neighbor has it.
You would think VZ would be trying to expand their coverage as much as they can, yet whenever I call customer service to inquire about getting FIOS, I feel like I just get put on hold for an hour and I dont end up any closer to my goal.
Since my new neighbor (we even share a wall) has FIOS, does anyone have any advice on how I could get it? Getting FIOS seems to be almost as difficult as dealing with TWC...
Thanks all

jdg9999999 wrote:
A month ago, a building right next door (on the same block, about 5 feet from my front door) just was finished being built, and they have FIOS available to their residents, built into the building.... Yet when I call VZ, they still say it is unavailable to me, even though though my neighbor has it.
Are you in a Multiple Dwelling Unit (condo/apartment)?
If so, VZ can not install FIOS in your building until your landlord/HOA signs two agreements.
If you landlord/HOA has not been contacted by FIOS, they can get in touch here:
http://communities.verizon.com/default.aspx?page=owncontact

I have spent the last week trying to get a new phone.

Last Wednesday I spoke with a lovely young lady in the Charlotte, NC call center. My cell phone was no longer working and I was just a little over a month shy of my renewal date. We had a great conversation and she granted an exception to have me order a new Samsung Galaxy Note 4 and we could renew my contract early. Great! I ordered 2nd day shipping thinking it would be to my home my Friday, maybe Monday. I was fine with that.
I kept an eye on verizonwireless.com and noticed it still said my order was pending as of Thursday, so I called and spoke with a gentleman by the name of Tucker. He told me the phone was still pending manager approval, but that he would have that approved immediately and it would be sent out post haste. Not ideal, but I could live with Monday delivery.
Yesterday (Monday), I phoned again. My Verizon didn't have the tracking number. The person I spoke with called the warehouse and said that my credit card was declined, and that was the reason the phone was never ordered. She said I should have been told this last week and apologized. I asked if I could go into a store to pick up the phone and she had to talk to her manager to get that approved. After a long hold she came back on the line and told me that I could go into any store to pick up a phone, that I would be eligible for an early upgrade, and it would be clear to the person in the store that was approved.
I get to the store yesterday, and they check my account, which says I'm not eligible for an early upgrade and I'm told at this point I will not be able to get the phone there. I call customer service and speak with a girl who transfers me to tech service, where I reach a man named Tucker. I'm not sure if it's the same person I spoke with last week. Tucker senses my frustration and tells me he will fix the problem. He offers to send me a phone via overnight mail to my home address. He says he cannot make it so I can pick up a phone anywhere, and that it's quicker if he just does this. I had resigned myself to the fact that I will need to wait for a new cell phone, and accept the offer to overnight the phone.
Today, I called customer service. My phone hadn't shipped. It turns out the terms & conditions were accepted after the batch time, and it wouldn't be available until tomorrow. I explained the situation yet again to a new person, who felt for what I had been through and told me that it's not typical service and not acceptable. He offered me a special promotional plan and offered to overnight a phone. I indicated I preferred to get a phone today (as I've said the last 3 days I've called) since my previous orders through customer service had gone awry and that I would appreciate it if there was a supervisor I could speak with. The rep transferred me to Marlene.
Marlene again sympathized with the situation and told me should would resolve the issue. She told me the reason the store was unable to fulfill the order was that the Wireless Zone I'd gone to was a 3rd party and I'd have to go to a corporate store. She called the closest Verizon store while I was on hold and spoke with the manager. She got back on the phone and told me everything was all set...I should talk to Zach and I'd be able to get a phone. I drove the 25 minutes to the Verizon store in Waterbury, CT. I got there and Zach informed me that he was sorry for the confusion, but that he wasn't able to give me the phone since he could only offer me a small discount. I had to buy a $70 pay as you go phone in order to remain reachable by work and in case of emergencies (another snow storm tonight).
Needless to say I was and am very frustrated. When I returned to the office an hour and a half later, I called customer service and got Ryan. He offered the same thing I'd been offered before; he would order the phone via overnight delivery. To sweeten the pot, he offered me a promotional plan for $20 cheaper than my current plan. Great. I was on the phone for 23 minutes, the majority of which I spent on hold while Ryan tried to get an approval. I hung up when I had an urgent issue come up. I called back later and spoke with a woman who told me the order was not placed, that she could call me back with a resolution in a half an hour. I did not hear back from her.
I finally call back close to 3:30 and get John. John is very kind and is sorry for all the difficulty I've experienced. He gets a director to approve a change to my upgrade date so I can go into a store (and he specified any store) to get a new phone. I left work early and went to the store, where the rep said I could not get a phone due to the fact that there was a pending order on the account.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

I can't run adobe bridge cs6. Weeks trying to get Adobe support - no help

I read something about people using cc being able to move a folder from common files to the bridge folder and that fixed their problem. Not so lucky on my end.
It's been 4 weeks, something like the equivalent of 5 - 7 DAYS on hold, never reaching anyone who actually knew how to fix this.
I had cs6 properly installed for a couple of weeks on my win7 desktop and my win8 laptop (both 64 bit). Then out of the blue, bridge just stopped working.
Although I've done everything I've been told -- uninstalled, run cc cleaner from adobe, reinstalled. Done that multiple times, and once through every folder on the computer to eliminate adobe stuff, then reinstalled and no luck. Tried moving the folder, no luck.
Bridge won't even load - it just gives me an error message and there's no way I can load it. Adobe insisted that I create a new admin and install PS and BR there. It did work, but did not allow me to use my main login and run bridge. So If I want to use bridge + a program other than a CS6 program, I couldn't do it. No help whatsoever.
Please help. I've gotten the case escalated, but adobe never calls or if they do call (they tried once or twice), they don't leave a phone number and they usually call outside the hours you suggest are the best for reaching you. I keep having to start at the beginning, with the low level techies, and after several hours, I can get them to take my number and schedule a call with the escalation / senior team.
I want the CEO or someone to realize how badly they are abusing their "customers". BUT right now I need to get some work done. I don't want to invest the time to set colors for my monitor or do any customization because they'll just ask me to wipe it again anyway.

Hi,
I don't know why there's a problem seeing the content of my original post, but I am logged into the forum, not using email.
When I try to launch bridge, I get an error message that says "Adobe Bridge CS6 stopped working" and the following details:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Bridge.exe
Application Version:          5.0.0.399
Application Timestamp:          4f5ec28e
Fault Module Name:          Bridge.exe
Fault Module Version:          5.0.0.399
Fault Module Timestamp:          4f5ec28e
Exception Code:          c0000005
Exception Offset:          000000000036ae49
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          dca5
Additional Information 2:          dca5eef3eb4639786ac397e2f866e6e1
Additional Information 3:          ffe3
Additional Information 4:          ffe33cae3dc9a74a841b6be78d093ff8
Of course, Bridge never actually launches.
As far as the fact that some setting on my computer is incorrect, I'd love to find that magic switch to fix it, but remember that this happened after Bridge was properly installed and working for a couple of weeks after my purchase, and it died on BOTH my win7 desktop and my win8 laptop. Different OS, different hardware, both Dell and both 64 bit.
I've been very careful about having administrator privileges on both computers, and to my knowledge, I didn't install anything new between the time I installed CS6 and the time Bridge died. I'm very slow to update windows, after it wiped my partition and nearly cost me all my data and photos... I research like crazy, and I don't understand this. But I use photoshop and illustrator in combination with other programs so I can't have a situation where I can't be logged in as me using bridge.
Please give me your thoughts - any hints are appreciated... fyi - adobe low level phone tech support has been playing hold music for the last 194 minutes.
Thanks!

How can I get Verizon FiOS in my condo complex?

Hello I currently have Verizon DSL 3.0 and I want to get fios Internet only problem is Verizon hasn't installed fiber at my condo complex. Verizon is availabe in my city, can Verizon install fios in my condo? There's about 200 condominiums and half of them are interested in fios internet.

I expect over the course of a few months from setup to completion. It all depends on how quick everything goes with the Condo Board and what sort of setup Verizon needs to do. When talking to them about it, make sure you ask them to allow Verizon to bring in Fiber to each unit and install an ONT to each unit as well. You won't be wanting Verizon to come in with a VDSL or VDSL2 product as then your Condo won't be getting any higher speed Quantum tiers.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Have timesheet data. Trying to get staff at risk of burn out (worked 8hrs a day during last 3 weeks)

Hi all,
I've been trying to get a semi-complex measure out for over a day now but seem to be going round in circles. Most frustrating is I don't quite understand why one version throws an error, another throws out the wrong number and then whatever you guys come
up with will give me the correct answer!
I have a workbook uploaded here which I used for a different question, but majority of the data model is the same :
https://onedrive.live.com/?cid=1C0322C61F94C9E9&id=1C0322C61F94C9E9%21125
What I'm trying to do is find staff members that are at risk of burn out (eg consistently working > 8hrs a day)
My main timesheet table (Time) is as such:
StaffID (fk to staff table)
ClientID (fk to client table)
TaskID (fk to task table)
TimesheetDate (fk to date table)
EffortInHrs
my date dim is standard fare, only thing i've added is an EndOfWeekDate (eg EOWDate. sunday is the last day therefore for each date for this week the endofweekdate column = 18-jan. For last week it was 11-Jan etc) and I also have a 'last freshed date' that
shows the last time the model was refreshed
A staff member can only record time against a specific task once per day, but they can have multiple tasks across multiple clients for one day
The business rule im working with is
if they've worked more than 8hrs at least once in the last 3 weeks (dates that fall between EOWdate for 'now' minus 3 weeks and EOWdate for 'now' ), then return the sum of EffortInHrs for all clients for every day in the last 3 weeks
I've given up in getting it in one go so i'm trying to cobble together a number of calc columns and measures to get me closer.. but it all seems to stall
eg the following calc column (DailySumOfHrs)
=
CALCULATE (
SUM ( [EffortInHours] ),
FILTER (
ALLEXCEPT ( TIME, 'Time'[TimesheetDate], TIME[StaffID] ),
DATESBETWEEN (
'Date'[Date],
'time'[TimesheetDate],
'Time'[TimesheetDate]
gives me the sum of effort in hrs for the day for each staff member. I couldn't get a measure version of this working. It would either aggregate across all days/staff or give context errors.
So when I tried to take it to the next step to find the max using the same formula
=
CALCULATE (
SUM ( [EffortInHours] ),
FILTER (
ALLEXCEPT ( TIME, 'Time'[TimesheetDate], TIME[StaffID] ),
DATESBETWEEN (
'Date'[Date],
'time'[TimesheetDate],
'Time'[TimesheetDate]
I get errors, i'm guessing because i'm mixing my fact and date tables now and it doesn't know it can use the TimeSheetDate 'context' to filter.
To get the 'last 3 weeks' filter working I added the following to the date dim
=if([EndOfWeek]<[RefreshDateLocal] +7 && [EndOfWeek] > [RefreshDateLocal] -14,1,0)
i then used it in an intermediate measure to get the max at the weekly grain
WeeklyMax :=
IF (
MAX ( 'Date'[Last3WeeksFilter] ) = 1,
CALCULATE (
MAX ( TIME[DailySumOfHrs] ),
FILTER (
ALL ( 'Date'[date] ),
MAX ( 'Date'[EndOfWeek] ) = MAX ( 'Date'[EndOfWeek] )
'Date'[Last3WeeksFilter] = 1
BLANK ()
and finally the measure itself
BurntOutHrs:=if([WeeklyMax]>8,SUM([EffortInHours]),blank())
I am not happy with this at all. There are so many conditions (eg filters added) that need to be satisfied for this to return a sensible result and I need to expose a number of the 'backend' filters that users would need to add to the report to get the correct
answer.
As is, it only works for a simple Staff, date, burntouthrs report. If users attempt to create their own pivot table/chart and try to break it down by client or task it doesn't look right at all. I'd also like to be able to count how much stuff are working
long hrs but this approach wouldn't support that at all.
I could probably post dozens of my attempted dax that to me logically look like it should work but either aggregate wrong or throw context errors. Unfortunately my current approach to dax still is to try various, almost random variations until one works
for whatever reason
I always aim to have a measure that 'just works' in all contexts where it makes logical sense. For me to get that happening here i'd probably need to spend another few hrs trying all kinds of allexcept() conditions for each filter where i want it to work
and hope none contradict each other
Thinking about it now, this isn't really a separate measure at all.. i think a better approach would be to add a calc column to the staff table that checks if that staff member has >8hrs assigned for any day (i dont think the default time->staff relationship
would allow this though). But i'm still interested on how to accomplish it using the separate 'measure' approach
I'll go spend the rest of today trying to get the flag working in the staff dim!
Thanks!
Jakub @ Adelaide, Australia Blog

Jakubk, is this still an issue?
Thanks!
Ed Price, Azure & Power BI Customer Program Manager (Blog,
Small Basic,
Wiki Ninjas,
Wiki)
Answer an interesting question?
Create a wiki article about it!

Hi, I've been playing Smurf's village for a year now and just last week, i tried to get into the app but it keeps rejecting and goes back to the main page. Is there any reason for this? I've been updating the app everytime and now it's not letting me in

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Reset the device, restart the device, try downloading any other app.
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I have been trying to update Prelude CS6 and Fireworks CS6 for several weeks but always get an error

I have been trying to update Prelude CS6 and Fireworks CS6 for several weeks but always get an error message: "U44M1P7". How can I resolve this problem?

Hi Cellpho,
Can you try the solution described here?
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-Dave

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IT'S BEEN OVER "TWO" WEEKS STILL CANNOT GET TO LOG IN PAGE VERIZON WEB E-MAIL!

ITS BEEN OVER "2" WEEKS STILL CANNOT GET TO LOG IN PAGE TO WEBMAIL, IT GOES TO VERIZON WIRELESS SIGN-IN PAGE.
I DO NOT EVEN HAVE VERIZON WIRELESS.
WHY IS THIS PROGRAMMING PROBLEM STILL NOT FIXED, THIS IS "UNACCEPTABLE" WE PAY OUR BILLS ON TIME FOR A SERVICE THAT IS NOT BEING PROVIDED FOR OVER "2" WEEKS.
I HAVE CALLED CUSTOMER SUPPORT THEY WENT INTO MY EMAIL CHANGED PASSWORD, ETC. THEY CANNOT EVEN FIX THIS PROGRAMMING ERROR.
I FEEL LIKE OUR SECURITY PROGRAMMING ISSUES ARE BEING IGNORED. THIS IS A VERIZON PROGRAMMING ERROR ISSUE. WHEN VERIZON TRIED TO CHANGE THE SECURITY SIGN-IN PAGE PROGRAM IT NOW GOES TO VERIZON WIRELESS SIGN-IN PAGE.
I GUESS THE ONLY WAY TO GET THIS ISSUE FIXED IS TO "WITHHOLD" OUR MONTHLY FEE FOR THE INTERNET PART OF OUR FIOS TRIPLE PLAY SERVICE.
VERIZON I LOVED YOUR SERVICE, HAVE BEEN A FAITHFUL CUSTOMER FOR YEARS, BUT MY PATIENCE IS WEARING OUT.
THE WEBMAIL IS WORTHLESS IF WE CANNOT ACCESS AND USE IT.
PLEASE GET THIS ISSUED RESOLVED ASAP!
THANK YOU.

vzretiree51 ,
Indeed, your way works also. It would make sense my way doesn't work for you if you seperated your forum from your main account. Ironically, I have other sub accounts that have no issues login in to the verizon.net site. It is just the primary account.

Trying to get broadband connected...

Hello,
I'm writing this in the hope that someone can help me. I placed an order for a combined TV, phone and broadband on 14th May and was given a connection date of 31st May between 8am and 1pm. I took the day off work and at 10 am 2 BT openreach vans parked outside my house. I went down to ask if either of them were there to connect me and they said neither of them was. A courier arrived at this point with all the equipment and I was advised to call and check on the engineer status. I called at 1pm to say nobody had arrived and they apologised, offered a £10 compensation and said that the IT system was down for the engineers so they couldn't access the log but guaranteed that an engineer would attend later that day before 5pm.
I called back at 5 as nobody had arrived and was told that the engineer had reported it as being unable to gain access due to customer not being present. I was absolutely livid at hearing this and demanded that an engineer attend that evening only to be told that they'd finished work for the weekend and Tue 4th June would be the earliest. I asked to submit a formal complaint and the manager that I spoke to in the technical department said that he would note my dissatisfaction and email my partner, whose name the account is in, with confirmation of what they were doing to resolve the issue as well as details of his name, department and position along with the same info on the other operators that I had spoken to. No such email was received but we did get a text to say that we would be connected on Thursday 6th June!
My partner called on Monday to ask why she'd not received the email and to check exactly when we were getting connected as we would again have to take time off work. She was told that the text was wrong and that it would indeed be Tue 4th June. She managed to arrange to work from home that day at the last minute and an engineer duly attended but only activated the phone line and, when asked about the internet, said it was "nothing to do with him".
I called BT that afternoon to clarify what was happening with the broadband and was told to not worry, that the service would go live within 12 hours of the engineer visit. I waited the 12 hours and called to check, only to be told that the service had been cancelled by someone in an administrative error and that it would be 2-3 weeks before we could expect connection. I was once again very angry at this news and asked to once again submit a formal complaint. I was told the complaints team was closed and would have to call back the following day.
On Wed 5th June, I called and asked for an explanation as to why the order had been cancelled. I received no explanation and asked to speak to the manager. They said that the manager was on another call and would call me back ASAP. I waited 45 mins and called back, they reiterated that a manager would be calling me ASAP. I waited another 45 mins and still no call. I called back again and spoke with a guy called Stephen in technical, who gave me his personal assurance that the service would be connected within 48 hours of the call. He said he was taking personal responsibility for the case and that I had no further need to contact them. I took him at his word and kept a check on the homehub router for changes.
On the Thursday 6th June, the 'broadband' light went from flashing orange to constant red which, according to the set-up guide, meant that the broadband was active but the username was incorrect. I called to check this with technical and was told that this was incorrect and that red just meant that the broadband line was inactive. He checked further and said the order was still showing as cancelled which again caused me to get a little angry over the repeated misinformation and having to make so many calls regarding the situation. I again asked to make a complaint and again was told the department was closed.
I called again on Friday 7th June, after 12 which meant the 48 hours had elapsed and therefore the operator, Stephen, had not held to his promise to personally oversee the case. I asked to be put through to cancellations, explained the situation for about the 15th time and asked for all the monies that we had paid BT so far to be refunded, along with the £45 that we had spent on BT public WiFi since the 14th May and also compensation to cover my loss of earnings in taking the day off on Friday 31st unnecessarily as well as the bills that we had run up on our mobiles contacting them regarding the situation. They apologised again and put me through to someone in the technical Dept that guaranteed me that they would speak with openreach and get someone out that day. They also took my mobile number and said they would call me back at 4pm with an update. 4pm came and went with no call back so I called once more and requested a refund and compensation. They said that the technical team were definitely acting on the situation and if I held on a little longer, they would make sure the lady I had spoken to would call me. Needless to say, I got no call.
I called again on Saturday 8th June and spoke with someone called Darren in customer retention who said he was sorry that I'd been treated so poorly and gave me a number to call direct on Monday morning to speak with someone regarding the matter. He said that they needed one more chance to put it right.
I called on Monday 10th June and spoke with a customer options Dept operator who said that the order was still showing as cancelled and that he would have to place a fresh order which would take 2-3 weeks. I had lost patience by this point and asked to be put through to cancellations, they listened to the story once more and put me through to another Dept where an operator reiterated that they could process the connection in 48 hours. I said that was no longer acceptable as I'd been assured twice the previous week of this and it hadn't transpired. He then said his manager might be able to get it done that day and put me through to him. His manager said that 2-3 working days was the quickest that it could be done.
I asked to go back to cancellations, reiterated the refund and compensation I expected and was told that I would have to speak with billing about it. I got put through to billing and the guy I spoke to took all the security details but refused to go further unless I told him the payment method used by my partner, saying that the bank name and the fact that it was a debit card wasn't enough. I took his number and got my partner to call but it just rings out at the number he gave us. I called back again and spoke with cancellations. The girl I spoke to there said that she would personally try and sort it out for me. She went off the phone to speak with the various departments and came back saying that the order was still open and that the service should be getting connected in the next 48 hours. She said that she'd call me tomorrow to check if it was connected and gave me a number fro openreach saying that usually it would only be BT operators that could speak to them but this was a public number and that someone might help me out.
I called openreach and the operator said that she dealt with fallen cable poles and holes in the street and that she had no way of helping me and advised me to speak to BT - sigh!
Here's what I think is reasonable - that someone at BT could speak with someone at openreach and, given that the engineers are just as responsible for the delay as the BT operators, arrange to get me connected either today or tommorow. If this can't be done, I think that I should reasonable expect BT to:
refund all the monies paid to them for the package and the up-front line rental
refund the £45 that we've spent on the public BT wifi that should have been free as we had signed a contract with them back on the 14th May
pay for the costs of our calls to them through our mobile providers
compensate me for loss of earnings for the day that I took off to wait on an openreach engineer who fraudulently claimed that I wasn't home
I think that, given the level of stress that this has put both me and my partner under (we both need to work from home and this has proven very difficult for us as we live in a rural area and have to rely on the public wifi otherwise), coupled with the amount of time that I've spent trying to sort it our, that this is the least we should expect.
One of the biggest issues with cancelling the order for me is that there are simply no alternatives in the area. For our postcode of PH15 2AA, I've been told by Talk Talk, SKY and Virgin Media that they can't provide the service as BT charge them £17 a month to utilise the infrastructure therefore they don't offer their services in my area. This would seem then, that BT have a monopoly on the broadban for the area which I understood to be illegal under UK trading legislation.
Does anyone on this forum have any advice at all for me or know of where I can find out alternative ISP's? Uswitch and all the other checkers show that there are a number of ISP's in the area but when I contact them directly they all say the same thing...
Please help - I'm starting to go a little crazy with all this! (I know that some people are reporting that they have waited weeks for connection but I simply can't accept that...)

Well, now we're back to square one - we spent another hour on the phone to BT yesterday and the best they could do was to restart the whole order process from scratch as the orders team had no record of an order ever being placed. I spent yet another frustrating, fractured 20 minutes initially trying to get some sense out of the Indian call centre and the guy that I spoke to in cancellations himself admitted that it was a nightmare trying to get a straight answer out of them. This follows another person in cancellations admitting that they got just as frustrated with the other departments being poorly organised and hard to communicate with. I'd just like to underline the fact that I have no problem with BT outsourcing their call centres to other countries and no problem with people from those countries being tasked with the admin of the order process or customer service. I previously had experience of using the Dutch technical team that ran Be Unlimited's service and they were fantastic - great communicators, well-organised and able to rectify my problem within hours.
The fact is that everyone that I've spoken to in either the orders department or technical department rattles out the same spiel that they must be reading off some card in front of them like a robot. They don't actually listen to what I'm telling them and they obviously have no form of administrative infrastructure that allows them to work efficiently. I have to go through the same process every time, explaining the whole story from the beginning and being given the same empty platitudes and promises every time by yet another office drone. The inter-departmental communications are non-existent and BT's whole systematic processes are abysmal. The whole corporation needs re-organising from the ground up and surely can't continue to be a profitable business for much longer if the volume of customer complaints and despairing posts on this very forum are anything to go by.
To reiterate:
Order placed 14th May, connection date 31st May - engineer to attend between 8 am and 1 pm
31st May, courier delivers hardware, engineers parked outside my house for 3 hours, neither of them assigned to the job, call BT after time window of visit expires and am assured an engineer will attend. Call back after 5 and told that the engineer claimed he couldn't gain entry and all engineers are finished for the day until Monday (despite an engineer attending my work which is located 5 doors down to fix our business broadband connection on a Saturday, less than 3 hours after I called). Make formal complaint and am assured engineer will attend on 4th June and internet will be connected same day
Engineer attends 4th June, claims broadband nothing to do with him, call BT and assured that service will activate later that day, service does not commence and am told the order appears to be cancelled when I call to check. Make formal complaint and am told someone will call me next day, so provide my number
5th June, no call so phone to check/complain - am told manager will call back ASAP. Wait 45 mins, no call. Call back, am reassured that someone will call. Wait 45 mins, no call. Call back again, speak to 'Steven' in orders who apologises and tells me he's going to personally oversee a fast-track of the order that will see it connected in 48 hours and that I have no further need to call them.
Call on 6th June after a change on the homehub router lights to check if this is the service being activated. Am told that the order is still showing as cancelled. Make another formal complaint and am assured that someone will call me back next day.
7th June, nobody calls and the 48-hour window expires. Call to check on status/complain and I'm told the order is still cancelled by orders dept. Ask to be put through to cancellations to get the service cancelled and get a refund, am told that order has not been cancelled. I'm put through to 'senior manager' in order department who guarantees connection that day and that she herself will call at 4pm to confirm. 4pm comes and goes - no call. Call BT to check/complain/cancel order - speak with cancellations who ask for more time and say they will make sure the woman from orders dept calls me. Wait for rest of night - no call.
8th June, phone and speak to Darren in cancellations, he asks that I give them one more chance to fix things and gives me the customer options direct number to call on Mon 10th June
Call BT on Mon 10th June, am told that the order has been cancelled and that they will have to place new order. Try to cancel and get refund, once again talked into giving them 48 hours to connect the service. Spend 4.5 hours on phone trying to get answer to why the service has been delayed/order cancelled. Start to receive random calls on landline, am told that this is the engineer at the junction box testing the line and that he's found a fault which is why the connection has been delayed. Told that service will definitely be activated within 48 hours. I'm also told that someone will call on 11th June with an update.
11th June - no call
Call BT on 12th June to check on connection, told again that order has been cancelled and really start to get angry now. Make another formal complaint and am told that specialist team has been assigned to investigate the case and they will call the next day to let me know what's happening.
13th June - no call. Call BT to check/complain/attempt to cancel and get stuck in the usual run-around with Indian call centre. Don't get anywhere but am one again assured that specialist team are on the case and they'll call me the next day but that they've finished for the day so I can't speak to them.
14th June - no call. Call BT to check/complain/attempt cancellation/make empty threats and am informed that they have no record of an order ever being placed. I freak out and get slightly abusive with operator. Get through to cancellations and speak with 'Steve'. He spends a long time talking to orders dept on my behalf and comes back to say that he will have to start order process from scratch all over again which will take 5 working days. Make another formal complaint. I ask him to check on previous complaint references, he does and says "yes, there's a note here for someone to call you.......today". I ask him what is the point of submitting formal complaints when they aren't even looked at and he tells me it's a 10-day process - I ask why the complaint that I registered on 31st May hasn't been dealt with as that's more than10 days and he has no answer.
Now if you can tell me that this is in any way a reasonable way to treat someone who is paying for you to provide a service then we live on different planets. There is no way that the customer care team can rectify this other than serious compensation which will have to be a **bleep** sight better than the 2 months free line rental that we've been offered so far. I have never had a worse experience as a customer anywhere, with any company. I've travelled in the 3rd world and even there, the utilities companies purvey a vastly superior service than this supposedly flagship company of British technology and communications. I asked an operator if he thought that it was ironic that a telecommunications company couldn't get it together to make a phone call to me after more than 10 promises to do so, unsurprisingly he didn't get it. BT stands for something but my brain lacks the energy to come up with an acronym that is suitably abusive.

Heey i bought an iphone 3gs about 2-3 months ago (used) today i blanked off the phone itself and then tried to get the newest update cuz i wasnt able to before so i did and now im locked out and it says sim failure invalid sim i can even get into it :(

heey i bought an iphone 3gs about 2-3 months ago (used) was in mint condition well taken care of not even a scratch as soon as i got home i tried syncing it to my computer but didnt work it didnt even sync or notice my iphone software .. so i went to my friends and synced it there it has been working for music but videos wont work? but i didnt care and then the pop up that says update so we would click it wait and it wouldnt work ever since ive had it so i left it like that so i went to my friend today i blanked it off the phone itself and then tried to get the newest update cuz i wasnt able to before so i did and now im locked out and it says sim failure invalid sim i can even get into it PLEASE HELP and cant get a new sim at the moment or take it into the apple store because i live about an hour and a half away from the city and rarley go to it please help me !!!!!!!!!!!!!!

When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive. It would be a few months old so it wouldn't have the complete library on it....any ideas? I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.

Help Please! I am trying to get the 7232 DVR

I have been trying to get the 7232 DVR since installation.
My Triple Play was installed on 12/23/2011 and I was given NO DVR.
I was told I needed to go to the neaest store to get my DVR. At the store they told me they did not have the 7232 but gave me an older DVR, the only one they had in stock but I should call customer service to get the 7232 DVR.
I called customer service and they said I could only order the 7232 online. I ordered it online around 1/1/2012. Ticket NJDQ026S1V
I called customer service today and they have no idea where I am in the waiting list and how long it will take.
I don't think it si fair that since the installer made a mistake that I get stuck with an old DVR.
Please tell me what I can do
Thank you for your help

The installer did not make a mistake. Installs are done with available equipment. The installation tech likely did not have that box. That ticket you referenced did not show ordering a box. The 7232 can not be ordered on the phone. It must be ordered online. Please follow these steps...
Go to www.verizon.com/fiostvcentral
Sign In
Select the “FiOS TV” Tab
Select “Settings” sub-listing
Select “Set Top Boxes” from the drop down list
Select the “Go” button under “Want more from your FiOS DVR.”
Anthony_VZ
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My pdf reezes when I click on COMMENT. I am trying to get at the tools to edit a pdf. If I use the tools from the toolbar, there is no issue, but once I click COMMENT, the document freezes and I have to open Task Manager to crash it. This started in the l

Sorry, I am new to the type of problem-solution process and I do not know how to edit my first statement. My true statement is below:
My pdf freezes when I click on COMMENT. I am trying to get at the tools to edit a pdf. If I use the tools from the toolbar, there is no issue, but once I click COMMENT, the document freezes and I have to open Task Manager to crash it. This started in the last seven days (3.31.15).

I answered your questions below, BUT while I was searching for properties, I found the REPAIR ACROBAT INSTALLATION feature, did the repair and (Voila!) the issue was resolved!
Thanks for making me search for information.
Karen
I am using Acrobat XI Pro, version 11.0.10.32.
I did not create the file I was working in during the freezes, so I tried a PDF that I created with Adobe and it also freezes when I click on COMMENT. I did discover that the COMMENTS plug-in is loaded. (see image
I have used COMMENT for years without this issue occurring. It started in the last 2 weeks.
I could not find Properties under the file menu, but found a security setting in Preferences under the Edit menu. It did not have a way to allow/disallow COMMENT.

2 weeks trying to get fios at my condo

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