2012 MB Pro 13" came with Lion - nearly new, second owner. Stopped responding yesterday in the middle of work. Forced quit, booted up single user, ran fsck -fy, mount -us /, reboot. Stuck on grey apple screen with spinning wheel forever now. Please help

2012 MB Pro 13" came with Lion - nearly new, second owner. Stopped responding yesterday in the middle of work. Forced quit; reboot stuck on grey apple screen. Booted as single user; ran fsck -fy; mount -us /; reboot. Still stuck on grey apple screen with spinning wheel.
Any advice please?
Thanks

Run through this list of fixes, your solution is there
Step by Step to fix your Mac

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After Update to 10.5.8, stuck on Grey Apple screen with turning gear...

After Update to 10.5.8, stuck on Grey Apple screen with turning gear... and it just stays there...
Apparently I can't safe mode it
Started it in verbose mode and it say disk02 i/o error
Then I restarted it in single user mode, did a sbin/fsck -fy and it says that:
*files have been modified*
*REBOOT NOW*
I reboot and still the same problem.
When I put in the install disk it says *cannot install in this drive* (was thinking about archive and reinstall, but I suppose not ) then when I repair and verify, it says All seems OK
Yikes. Yikes!
Please help.
Message was edited for additional clarity by: BrzrKrk

Well, I brought to the Apple Store's genius bar. Can't say enough about the experience... they archived and reinstalled... tried everything else and like sometimes happens, transfer of data can become corrupt in a spot that just makes things go haywire. So the Archive and Reinstall worked like a charm.
Moreover, they replaced my Macbook's top board casing (don't know what else to call it..) (where you rest your hands to type) it was cracked and stuff... not under warranty, but they will replace it free due to design ... I am impressed and pleased... *and me? I am a cynical critic* still, they made the experience as painless and certainly pleasant as possible.
For all who are having problems, I urge you to not damage the wall any further with continuous headbanging: make an appointment and definitely visit the Genius Bar. Your head will thank you

MacBook stuck at grey apple screen with spinning logo

I have a 2010 White MacBook that is stuck at the grey apple screen with a spinning logo. This seems to have happened after I installed the newest version of iTunes. The system slowed down a lot and when I ran the system monitor It said all of the memory was being used up. I had to force shut down by holding the power key. Upon reboot, I got the grey apple logo screen, a spinning wheel, and a progress bar. The progress bar gets about a quarter of the way and disappears. The spinning wheel remains. Initially, I let it run for awhile. Nothing different happened. I took off the Mac jack adaptor, and replaced the battery. Nothing happened. I kept trying to start it up and one time it worked. I backed up my files to two external hds via time machine.
Upon the next boot, i have been stuck at the grey apple logo screen, spinning wheel, and progress bar. Each time the progress bar remains and then disappears after going about a quarter of the way. I have tried cmd-D, cmd-s,cmd-opt-p-r, cmd-v but I don't think any of those work (I don't know of i'm doing them right) . It just stays on the grey apple logo screen. I tried using the option button at the startup and it goes to a lock screen. I typed in the administrator name. That didn't work. I tried the apple password. That didn't work. I tried every password that I know. None work.
What can I do to fix this?
Thank you.

See if this Apple note will help. When it gets to Disk Utility, boot holding the command and r keys down so you get into recovery mode, and run Disk Utility from there. Assume you have OS X 10.7 or later. If you're still on OS X 10.6, then follow directions to boot off the OS X DVD sent with your system or a retail OS X 10.6 DVD.

Screen stuck on grey apple screen with a loading sign

I thought i had lost my charger and i wasnt willing to fork out the money to buy one for awhile. During a recent move i found it. I charged it up but when i got to my login screen i kept trying to type my password and it wouldnt except it. After looking online i found several posts about click buttons i dont remember what exactly i clicked but it was along the lines of " option and the R key" Another screen popped up and it had several options one of which was to try to do a back up/ restore it through timemachine. I treid that and it wasnt working. I went back to the screen and saw an option that said install the lion thing. i tried that and it didnt work. I was frustrated so i decided it would be best to just shut down my computer and try again when i was less riled up. Well now it has been stuck on the grey apple screen with a loading sign under it for atleast a day now if not longer. I have no idea what to do. I'm not sure if i have apple care or not. Oh and not really sure what operating system i was using.

Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Mac Air locks on startup with grey apple screen and spinning wheel

when I start my MacBook Air all I get is the grey screen with the Apple and the spinning wheel. This screen does not change. Ive shutdown and allowed to charge overnite with no success. Does anyone have any suggestions?

Grey Screen and spinning wheel at startup
http://support.apple.com/kb/PH11044
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US

My computer suddenly decides not to work and turns on but does not go past the grey apple screen with the loading wheel.. it will not go to my desktop. What should i do?

can somebody please help me fix this issue, i have been sitting at my computer all last night and this morning trying to figure it out. It could be the hardrive or anything really i just need to get it working. Alot of important things that need to be done using this computer and i am freaking out.
My computer suddenly decides not to work and turns on but does not go past the grey apple screen with the loading wheel.. it will not go to my desktop. What should i do?

Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.

If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

Mac won't boot, starts with white apple screen and spinning wheel. Also has grey loading bar which disappears after loaded then stays at white apple screen.

Mac won't boot, starts with white apple screen and spinning wheel. Also has grey loading bar which disappears after loaded then stays at white apple screen.

Hi cybertoof,
Welcome to Apple Support Communities.
It sounds like you're seeing a startup issue with your Mac, it's booting to a gray screen with an Apple logo. Try the suggestions in the article linked below, they will resolve most issues related to starting up your Mac.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
I hope this helps.
-Jason

MacBook Pro 2011- Allowed updates to install for iTunes software and Microsoft office (I think). After rebooting, computer wouldn't progress past grey apple screen with loading circle.

I have a MacBook Pro 2011. I allowed updates to install for iTunes software and Microsoft office (I think). After rebooting, computer wouldn't progress past grey apple screen with loading circle. No progression bar ever appeared. It just sits and spins. I tried rebooting with Command + Option + R + P and hearing the chime twice....this did not work.
I also tried Command +Option+R which took me to internet recovery. From there, I chose reinstall Mac OS X Lion 10.7 but it says my hard drive is locked so I wasnt able to select it. What do I do???? Help! I don't want to lose my files and it doesnt appear that I've used Time Machine Back Up.

macbookpro2011ISU wrote:
I also tried Command +Option+R which took me to internet recovery. From there, I chose reinstall Mac OS X Lion 10.7 but it says my hard drive is locked so I wasnt able to select it.
I you upgraded to OS X 10.8, then use RecoveryHD by holding Command R at boot time (no option) and reinstall OS X over itself that way so your installing Mountain Lion.
Also Disk Uility can be used to Repair the Macintosh HD parttion.
Also you can use that RecoveryHD to format and install OS X onto a external drive, then option/alt key boot from it and access your files on the non-booting internal drive before erasing, reformatting and reinstalling OS X fresh.
Create a data recovery/undelete external boot drive
Most commonly used backup methods
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Stuck at grey startup screen with spinning grey wheel

Software update wanted to install a new version of airport. Clicked ok and appeared to install. Restart then yielded grey startup screen and spinning wheel and it stays stuck there. Original MacBook Pro with 2Ghz Core Duo. Any ideas?

Hi, I have an i Mac but was having the same problem last week - getting stuck at the start up screen. I had no idea what to do but started a discussion and someone suggested the repair utility and it also told me everything was fine. Then she told me to do an Archive and Install and in the end that got everything working again. I don't know much about computers so I don't know if this will work for you, too, but it might be worth a shot. Here's the link to the discussion if you want to read everythign she told me: http://discussions.apple.com/thread.jspa?threadID=1457827&tstart=0

Crashed drive with Grey Apple Screen and Spinning Circle!!

I need some help!!
My G5 desktop computer had Font error, and then it crashed. I pressed the power button to restart and it won’t booth up! All I get it the Grey Apple Screen and Spinning Circle with loud fan noise.
I’ve tried using the install CD to booth up to use the Disk Utility, but it won’t let me select the primary Seagate drive (I do see the drive name), therefore I can’t repair or do anything.
When I tried to re-install the OSX, the system won’t even see the primary drive to reinstall.
Is this drive dead? (I never had clicking noise before) or is the Drive corrupted? How do I fix this problem?
Can someone please help me?
Thank you

I’m not sure which button I pressed, but I was able to see my Hard Drive with OSX and OSX Disk, but when I clicked on the Hard Drive it just does the gray screen
So, I used the OSX install Disk to boot up to run the Disk Utility.
I can see the drive name, but when I click on the drive nothing happens. Verify and Repair buttons are grayed out.
I’ve tried the Safe mode but it won’t start up.
I never had Applejack installed on the hard Drive so I can’t test it that way either.
How can I save this hard drive?
Is there another way to repair this?
Thank you all for your help!

Hard Drive Crashed with Grey Apple Screen and Spinning Circle

I need some help!!
My G5 desktop computer had Font error, and then it crashed. I pressed the power button to restart and it won’t booth up! All I get it the Grey Apple Screen and Spinning Circle with loud fan noise.
I’ve tried using the install CD to booth up to use the Disk Utility, but it won’t let me select the primary Seagate drive (I do see the drive name), therefore I can’t repair or do anything.
When I tried to re-install the OSX, the system won’t even see the primary drive to reinstall.
Is this drive dead? (I never had clicking noise before) or is the Drive corrupted? How do I fix this problem?
Can someone please help me?
Thank you

Hi, it does seem like the HD is a goner.
For internal Storage options see this...
http://tinyurl.com/ygtbaan
For external get FW/800...
http://eshop.macsales.com/Search/Search.cfm?Ntt=firewire%20800
Once you get a new Drive installed...
If DiskWarrior can't fix it, you might try Data Rescue II...
http://www.alsoft.com/DiskWarrior/
http://www.prosofteng.com/products/data_rescue.php
(Has a Free Demo to see if it could or not, but you'll need another drive to recover to).
Or FileSalvage...
http://www.subrosasoft.com/OSXSoftware/index.php?%20mainpage=product_info&productsid=1
to recover what you can.

G5 wont boot past grey Apple screen and spinning cirlce

I cam in to work this morning and found my Mac on with fans blazing the the display just showing the grey Apple screen and spinning circle. I have it set to turn on before I arrive at work and it has been doing so flawlessly for all the years I've had it. When I shut down last night everything was working fine. Now this.
I've scanned some help forums but can't quite determine what the cause might be. Old battery on the memory card, a bad memory chip, ...I'm not sure.
As I said, things had been working flawlessly for years.
I've tried unplugging and re-plugging in the power cord (nope), resetting the PRAM (didn't work), Pressing the PRAM button on the memory board (again no), resetting things from Open Firmware (Using these commands: reset-nvram, set-defaults, reset-all -- no luck)and now have Disk Utility repairing permissions from the install DVD. That doesn't seem to be doing anything, it has been "Determining correct file permissions" from my startup disk for about 20 mintues now...usually it goes a lot quicker.
Any thoughts? This is my primary work machine and if I can't get it running I'm dead in the water. I'm accessing these forums from a PC in the office and would rather not have to, hahah.
Thanks.
(also, when running permission repair, do you repair the volume or the primary disk? I'm repairing the named sub-volume of the hard drive.)

(also, when running permission repair, do you repair the volume or the primary disk? I'm repairing the named sub-volume of the hard drive.)
I repair the hard drive that contains the Startup volume, unless multiple partitions are present.
In that case, only the startup volume.
Rather than "repair permissions", "Repair Disk" is what you should run on the startup volume.
Troubleshooting:
http://support.apple.com/kb/TS2570
http://support.apple.com/kb/TS1417
Reseating the RAM and graphics card may also be helpful.
If you get the machine started again, install Applejack for future help:
http://applejack.sourceforge.net/

My macbook pro will not start up. stuck on grey loading screen and spinning dial. HELP

my macbook pro will not start up. stuck on grey loading screen and spinning dial. i shut it down last night and now when i try to turn it on it will not get past this page. lights and sounds work but nothing happens. please help

Power it down by holding the power button down. Then try to power it up again. Post back. It would help if we knew what OS you are running, the model MBP...

New iMac is stuck on grey apple screen after restart from Migration Assistant

New iMac is stuck on grey apple screen after startup. It is a 3.4GHz Quad-core Intel Core i5 running OS 10.9.4. The problem occurred after a migration from my older 2009 iMac which is running Snow Leopard 10.6.6. When the restart occurred from Migration Assistant, the new computer will not boot up to the login screen. Disk utility did not solve problem. Followed instructions for a soft reinstall of Mavericks but that also did not solve problem. Any suggestions?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

2012 MB Pro 13" came with Lion - nearly new, second owner. Stopped responding yesterday in the middle of work. Forced quit, booted up single user, ran fsck -fy, mount -us /, reboot. Stuck on grey apple screen with spinning wheel forever now. Please help

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