£30 cancellation fee for broadband.

I've been with BT for ages, decades actually and as I was moving in to a new house I decided to see if I could get a cheaper service.
Plusnet are £13.99 for line rental and £5.99 for 10 gig of broadband and free evening and weekend calls.
So not only have I been royally shafted all along but now they charge me £30 cancellation fee for my broadband.
If you are a moderator reading this please do not reply by saying it's in the contract, I don't care if it is - it's not how to treat a loyal customer who's spent probably 10's of thousands of pounds with your company over the years.
It is not in the spirit of good customer service to charge people to leave anything. That's known as EXTORTION and holding people to ransom. This is a thinly veiled attempt to get people to say "Oh well, if it's £30 to leave I'll stay."
WRONG ! I'm off to plusnet and I'll be complaining to OFCOM http://consumers.ofcom.org.uk/tell-us/
and your customer services in writing.
I'll also ensure I tell everyone I know on facebook not to sign up with BT.

I'm afraid it's OFCOM who allowed them to introduce the charge in the first place, so you won't get far complaining to them.
"As a condition of our service, you must, when you end your broadband service request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider. If in breach of this condition you do not do this you will have to pay a broadband cease charge of £30 by way of compensation to us. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address. For more information go to http://www.bt.com/ceasecharge. This charge is compensatory and is not subject to VAT."
I'm guessing you didn't get a MAC, or Plusnet didn't use it properly.

Similar Messages

Cancellation Fee for Smart Phone

I am curious, what is the Cancellation Fee for a Smart Phone? In particular a Droid Incredible 2.
Also would the amount of the Cancellation Fee Matter if the End date was say less than a month away? Its end date is 9/13/2013 which is 5 weeks away.
I am basically wondering if it would be cheaper to just wait until then and pay one more month of the bill on it cancel it right now. The reason I am going to cancel this one phone from our plan,is because we got a new smart phone for my sister, through Verizion again, on its separate plan. She needed a new phone because here old phone was broken and it was a replacement already. Also we found out it would be cheaper for us if she had here own new plan then to continue here plan on our current family plan. Sound strange but is the case. Anyways I am curious as to what the cost is if I remove the phone early.

The Upgrade would actually cost here a little more than the deal for the new phone with a contract. Strange isn't it? But that is what it turned out to be when they went into the Verizon Store. Maybe the Staff at that Verzion Store didn't give them all the options or something but that is what they laid out for them when they asked about there options.
Another issue with the Upgrade is locking in a different plan from our older original plan. Although I do not think that would have mattered for her phone, but it was a fear in our minds non the less. Now my Phone on the other hand matters a lot with an Upgarde for it. I have the original DroidX and on it I still have the Unlimited Data. If I were to ever upgrade they would remove the Unlimited Data. At least that is what everyone has been saying. So for me I will never upgrade my phone. I am really Anti Data-Cap. My smart phone would be useless with a cap of 5gb. I use way more than that every month.
You know our Family Plan right now that we have is actually around $300 a month. Regular charges and not going over anything. Crazy if you ask me. Having this one phone removed will only bring the bill down about $60 but I also am going to be removing my HotSpot soon as well when its contract ends. I know longer need it as I am back home and not away at that job out of state. That will be around another $60 as well. Then it will just be mine and my mothers phone. Hopefully we can work with that bill better. If not then my Mother might decide to just cancel the plan all together.
The fact that my mother might cancel the plan is the main reason why we decided to get my sister her own plan. She still needs the phone.
Anyways after reviewing our current bill and what it would cost with her phone removed and her separate bill, the total is a lot less in the long run. Specials of new contracts and all that.
Thanks you tow for the replies.

£30 disconnection fee for broadband

I have been told by 2 advisors now in the cancellations department, that even though my contract is up, if I leave BT, I have to pay a £30 cancellation fee to stop my Broadband with them. Has anyone ever been made aware of this, because it is the first I have heard. I was never told this when we took the contract out.
Another thing I want to know is, why does this message keep getting removed from this forum, this is the third time I have put it on now. Could it be because there is no such fee and as usual they are trying it on with their customers. I feel if there is a £30 fee, we as customers, have a right to know, so why keep removing this information?
Maybe it is because 2 advisors have told me, I will be charged this. 1 advisor said, I will not be charged for dis-connection as long as my contract has ended and another advisor I spoke to has never heard of any such fee or been made aware of it.
Seems if you are going to leave BT, they have to 'find' something to charge you for before you go.
And for those of you who don't know - if you need a MAC code for your new provider, your present provider has to give it you via e-mail or letter in 5 working days. (Ofcom site) Another bit of info BT doesn't tell you but I am sure it is in the smallprint somewhere.

The fee is charged by most providers as it is a wholesale cost that BT retail are charged when disconnecting a broadband service. If you wish to not be charged then simply transfer this service to another provider using a migration code that you can get over the phone from BT or by emailing them confirming your account details. This is advised within a contract when you sign up for BT broadband service.

I need to cancel order for broadband made today

Hi I have ordered a broadband call package this evening and need to cancel as my current provider has bent over backwards to give me a great deal. How do I get through to someone to cancel?
Solved!
Go to Solution.

Hi snapper and welcome (even if it is for a short time)
Drop the forum mods an email - [email protected] with your order details, the address the order was for and a link to this thread.
They should be able to take care of this for you.
-+-No longer a forum member-+-

Cancel fee for Creative Cloud Subscription

I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

You can use the one annual subscriptioin on two computers.
From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Do I have to pay a cancellation fee?

I was wondering, before I get the iPhone, if I would have to pay a cancellation fee for porting over my current VZW #? I am currently using a family plan, and if I am the only one porting over the #, would I still have to pay a cancellation fee? Considering that my other family members are still using the VZW family plan.

ryanboi056 wrote:
shh524, how long did it take to port over or activate your # from VZW on your iPhone?
I'm not shh524.. but to answer your question..it's different with everyone. It's known that Verizon does take a while to port a number over. I've heard it happens in minutes as well as 24-48 hrs. You will get a text message alerting you that you can now make and receive calls. During that period, I you can make calls from your iPhone, but have the possibility of receiving calls from your old phone. That, of course, is just temporary until your number is ported over completely.

50% Cancellation Fee. NOT HAPPY!!

First of all, let me say, the way that you have sucked people into this soul sucking subscription with no way out to be unconscionable.
I signed up for the cloud after one of your sales people talked me into it when I wanted to purchase a CS6 upgrade. I wasn't told of your annual renewal policy nor that there would be a 50% cancellation fee for what remains on my 'yearly' commitment. Had that been made clear to me, I never would of agreed.
When I called up to cancel - as I can't personally take the expense anymore, I was told that there would be a $170 cancellation fee charged. THAT IS B.S!!
You are praying on people for no reason. I can understand when re-stocking fee's are applied and fee's if you had invested into my 'membership'. BUT YOU DON"T and it's just pure greedy profit, because you can. I AM FURIOUS. People's situation changes and you're being d*bags Adobe!
http://www.law360.com/articles/552868/adobe-charges-bogus-fees-for-cloud-subscriptions-sui t
Not Happy

1-800
*611
#min
myvzw
verizon on every corner
I can really see how it would be easy to know how many mins you are at.. and being someone that goes over mins i could understand why you wouldnt want to check it once a week, and near the end every day.
I can understand why you don't want to pay for the service you used
I can understand why you didnt want to pay $500 for a phone and got the discounted rate
I can't understand what you want verizon to do for you..

Prometric refund not paid after cancelling an exam and my visa card has already been charged USD15 for the cancellation fee !

Below is the email i sent to prometric following up my refund after cancelling an exam and being charged USD 15 for the cancellation fee, but no one is saying anything up to now or any explanation on when i should be receiving my refund.
Hi,
In regards to the above subject field and below cancellation details for an exam 070-681 -
TS: Windows 7 and Office 2010, Deploying.
I have cancelled for the exam and my visa card has been charged for the cancellation fee of USD 15, but i have
not received the refund as yet.
Please do the needful so that i can book for another exam as soon as possible.
Your urgency in this matter will be highly appreciated !
Sincerely,
Salim.
----- Forwarded Message -----
From: @prometric.com" <@prometric.com>
To:
Sent: Monday, August 25, 2014 1:08 PM
Subject: Prometric Exam Information (Z29LON501E)
Dear SALIM,
Thank you for cancelling your exam with Prometric, a leading worldwide provider of comprehensive technology-based testing and assessment services. Your cancellation request has been received and confirmed.
Included within this e-mail is your official appointment summary. Please retain this information for your records.
Included below are answers to frequently asked questions. Please do not reply to this e-mail. For additional assistance, you may visit our website at
Appointment Summary
Order Confirmation Number/Document Number: Z29LON501E
Candidate's Name:
SALIM MOHAMED
Candidate Address:
77852
NAIROBI, KE-300 00610 Kenya
Candidate Company:
Candidate Primary Phone:
Candidate Email Address:
@yahoo.com
Exam Details:
Program Name:
Microsoft (070, 071, 074, MBx)
Exam Name/Description:
TS: Windows 7 and Office 2010, Deploying
Exam Number:
070681
Exam Language:
U.S. ENGLISH
Appointment Date:
Appointment Time:
Appointment Duration (HH:MM):
4:00
Please note that the appointment duration may include an exam tutorial and client survey.
Test Site Code:
KN7H
Test Site Address:
57666,00200,1st Floor, Fedha Plaza,
MPAKA Road Junction, Westlands,
Nairobi, 00200 Kenya
Test Site Phone:
0203744720/
Payment Details:
Exam Price/Currency:
80.00 USD
Discount (if any):
0.00 USD
VAT/GST/Sales Tax:
0.00
Date of Payment/Tax Point:
24 AUG 2014
Total Amount Paid/Currency:
-80.00 USD
Payment Type:
VISA
Cancellation Fee(if any):
15.00 USD
Reschedule Fees (if any):
Payment Date
Amount Paid
Frequently Asked Questions
How will I obtain a refund?
If your credit card has already been charged and you are eligible for a refund, you will receive a refund along with a charge for any applicable fees. If a voucher was used, your same voucher number will be reactivated.
How can I Check my Appointment Status?
If you would like to review the status of your appointment, please visit. Choose "Candidate History" then login using your e-mail address and password.
What if I forget my Prometric Internet password?
If you forget your Prometric Internet password click on the following link
You will be asked to enter your e-mail address or user name, then a new password will be mailed to you at the email address you have on file with Prometric.
How do I update my candidate profile?
Please take a moment and confirm that your personal information listed above is accurate, as this is how your name will appear on any certificate earned and the address to which all certificates and communication will be sent. To ensure proper
delivery of your exam and all certification materials, Prometric must have accurate and current information. If any information needs to be updated, please visit choose "Update Personal Information", then login using your e-mail address and
password.
Please note: This address reflects your permanent, home address. To ensure delivery of official correspondence and certification material, you may also provide name and address information in your
country's official language.
Can I contact Prometric with specific questions?
If you have taken your test, plan to take a test with Prometric, or have any other concerns, please follow the appropriate links below to help solve your issues:

Hello,
The TechNet Wiki Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.
Please note that this forum exists to discuss TechNet Wiki as a technology/application.
As it's off-topic here, I am moving the question to the
Where is the forum for... forum.
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Charged a disconnection fee for BT Total Broadband...

I can barely suppress the anger I feel as customer service at BT reaches a new low.
After months and months and months, and call after call of talking to nice but totally ineffective people in which I tried to get all my BT services moved from one house to another and then to to a single account, it did finally happen. I find in the post this morning a bill which includes a cancellation charge and an equipment cancellation charge for a Broadband service that I still have!!!!
The very thought of phoning 0800 800 150 yet again makes me want to weep. I despair - I worked for BT for nearly 28 years and I loyally kept my custom with BT but this is utterly intolerable and I am ashamed to admit to people that I have had such appalling problems.

Hello InDespair and welcome to the forums.
You could try Billing live chat Monday -Friday 9-6pm
Failing that contact the moderators on this link
**How to contact the mods: http://bt.custhelp.com/app/contact_email/c/4951 **
it may take up to 72 hours for a response as the mods are very busy Patty-L

How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James

A friend wants to switch to verizon from their current carrier. Will verizon pay for the cancellation fee?

What are the pros and cons to switching to verizon from other carriers?
WIll verizon pay pay the cancellation fee?

Pros and cons of switching to Verizon ... would depend on your requirements for service, and your budget and willingness to pay. Research the carriers, their coverage, their services, and their prices. Then decide what works best.
Years ago when researching our very first cell phones, Verizon had the best coverage in our area, and comparable pricing to the other carriers, so we went with Verizon. Over the years I have compared pricing, and for what we have and need, Verizon still comes out even with or better the other carriers available to us, so we stay.
So, your friend would need to decide if the termination fee from his/her current carrier is worth the cost of switching. It's a pretty subjective and personal decision, what works for me or you may not work for your friend.

Cancellation fee when moving out, (after contract ...

Hi, I am moving abroad soon. I would like to know what charges I will have to pay. My 18 month contract with BT infinity will be over before I leave. I understand that I will lose the line rental as I have already paid for a full year. But should I be paying a cancellation fee? I am not cancelling I am moving abroad.

It is in their Terms and Conditions that they will charge a £30 cease charge.
A cease charge of £30.00 (not subject to VAT) is payable if you cease your broadband service and do not request and use a migration access code or another recognised transfer process to move to another service provider.
It does go onto to say:
This charge is not raised if you are moving home and BT is unable to provide the service at the new address. For more information please visit www.bt.com/ceasecharge
And also this part:
When won't the charge be raised?
This charge will not be raised should you :-
Move home and you re-connect to BT Total Broadband via the homemover process.
Move home and we are unable to provide the service at your new UK address.
You are ceasing service due to bereavement or severe illness.

I want to Cancel my BT Broadband and Calls Package

i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.

JNagra wrote:
i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.
No, you entered into a legal contract so if you cancel, then you will be charged the cancellation fee, its as simple as that.
You can normally upgrade your broadband without it affecting your calls package.
See http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346,402,5685
It looks to me to be £25 a month including evening and weekend call, plus line rental.
You may find that Sky cost does not include line rental, which is usually hidden in the small print.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Disconnection charge for Broadband out of contract...

I'm a BT customer and have been since 2004. I'm moving into a new property which has everything set up and I don't need to take my BT account with me, so effectivley I need to cancel. Also, I'm no longer in a contract as that has now passed and I'm just paying month by month. However, I have just got off the phone to the "moving" department as I wanted to cancel. They told me that I have to pay a £30 disconnection fee for my broadband. Is this true?
I can't find any detail about this.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...|%20Personal%20|%20Terms%20&%20Conditions
OR
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
I don't want to pay this fee as I think that is just outragous. The reason given to me was that BT have to ask BT Wholesale to disconnect the broadband, which they then charge BT which then charge me. What a load of old rubbish! I'm no longer in contract so why do I need to pay anything to disconnect?
Solved!
Go to Solution.

6. Cessation Charge
A cease charge of £30.00 (Inclusive of VAT) is payable if you
cease your broadband service and do not request and use a
migration access code or another recognised transfer process
to move to another service provider. This charge is not raised if
you are moving home and BT is unable to provide the service
at the new address.
http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/UKInternationalprices.pdf
page 25
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Cancellation fee moving back to France

Hi everybody,
i'm really angry to discover the way that BT wants to stole me...
They ask me 397.03 pounds of cancellation fee because i really need to leave the UK at the end of the month.
It's unbelievable to see that kind of fee for just stoping broadband, landline and TV (i cannot use the BT vision because of the lack of aerial reception in my area...)...
I can understand that we broke the contract, but, please, just stop stealing people...
They said : "keep all the equipment, we don't want it... "
Is it your conception of ecology ?
What can i do ?
My objective is to send all the equipment to BT, like that, they can use it again (they are pretty new and very good) and have a reduced fee.
What do you think ?
Thanks

gizt107 wrote:
Yes but "BT is respected internationally for its commitment to the principles of Total Quality" according to its Quality Strategy. Within a Total Quality Management approach, one of the most important factors for the success of an enterprise is its customers.
Without them, a business cannot exist. But to capture customers, a business must try to find out what people want, how much and how often they will buy and how their post-purchase satisfaction will be ensured - this is because people talk, blog and influence others.
Even if this guy doesn't come back from France leaving him satisfied makes commercial sense and fits with BT's quality strategy.
That kind of thinking has gone out of fashion. It started with the low-cost airlines. Their service is poor, and they add on extra charges at any excuse, but their advertised price is cheap and customers like things cheap.
This attitude has now spread to most consumer-facing bisinesses. Keep the advertised price down, cut customer service, and if you lose a few disgruntled customers then you will gain some from your competitors who are just as bad.

£30 cancellation fee for broadband.

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