Cancellation fee moving back to France

Hi everybody,
i'm really angry to discover the way that BT wants to stole me...
They ask me 397.03 pounds of cancellation fee because i really need to leave the UK at the end of the month.
It's unbelievable to see that kind of fee for just stoping broadband, landline and TV (i cannot use the BT vision because of the lack of aerial reception in my area...)...
I can understand that we broke the contract, but, please, just stop stealing people...
They said : "keep all the equipment, we don't want it... "
Is it your conception of ecology ?
What can i do ?
My objective is to send all the equipment to BT, like that, they can use it again (they are pretty new and very good) and have a reduced fee.
What do you think ?
Thanks

gizt107 wrote:
Yes but "BT is respected internationally for its commitment to the principles of Total Quality" according to its Quality Strategy. Within a Total Quality Management approach, one of the most important factors for the success of an enterprise is its customers.
Without them, a business cannot exist. But to capture customers, a business must try to find out what people want, how much and how often they will buy and how their post-purchase satisfaction will be ensured - this is because people talk, blog and influence others.
Even if this guy doesn't come back from France leaving him satisfied makes commercial sense and fits with BT's quality strategy.
That kind of thinking has gone out of fashion. It started with the low-cost airlines. Their service is poor, and they add on extra charges at any excuse, but their advertised price is cheap and customers like things cheap.
This attitude has now spread to most consumer-facing bisinesses. Keep the advertised price down, cut customer service, and if you lose a few disgruntled customers then you will gain some from your competitors who are just as bad.

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It is in their Terms and Conditions that they will charge a £30 cease charge.
A cease charge of £30.00 (not subject to VAT) is payable if you cease your broadband service and do not request and use a migration access code or another recognised transfer process to move to another service provider.
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This charge is not raised if you are moving home and BT is unable to provide the service at the new address. For more information please visit www.bt.com/ceasecharge
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Your urgency in this matter will be highly appreciated !
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----- Forwarded Message -----
From: @prometric.com" <@prometric.com>
To:
Sent: Monday, August 25, 2014 1:08 PM
Subject: Prometric Exam Information (Z29LON501E)
Dear SALIM,
Thank you for cancelling your exam with Prometric, a leading worldwide provider of comprehensive technology-based testing and assessment services. Your cancellation request has been received and confirmed.
Included within this e-mail is your official appointment summary. Please retain this information for your records.
Included below are answers to frequently asked questions. Please do not reply to this e-mail. For additional assistance, you may visit our website at
Appointment Summary
Order Confirmation Number/Document Number: Z29LON501E
Candidate's Name:
SALIM MOHAMED
Candidate Address:
77852
NAIROBI, KE-300 00610 Kenya
Candidate Company:
Candidate Primary Phone:
Candidate Email Address:
@yahoo.com
Exam Details:
Program Name:
Microsoft (070, 071, 074, MBx)
Exam Name/Description:
TS: Windows 7 and Office 2010, Deploying
Exam Number:
070681
Exam Language:
U.S. ENGLISH
Appointment Date:
Appointment Time:
Appointment Duration (HH:MM):
4:00
Please note that the appointment duration may include an exam tutorial and client survey.
Test Site Code:
KN7H
Test Site Address:
57666,00200,1st Floor, Fedha Plaza,
MPAKA Road Junction, Westlands,
Nairobi, 00200 Kenya
Test Site Phone:
0203744720/
Payment Details:
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Discount (if any):
0.00 USD
VAT/GST/Sales Tax:
0.00
Date of Payment/Tax Point:
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Total Amount Paid/Currency:
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Payment Type:
VISA
Cancellation Fee(if any):
15.00 USD
Reschedule Fees (if any):
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Amount Paid
Frequently Asked Questions
How will I obtain a refund?
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The TechNet Wiki Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.
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Service cancellation fee

I need to cancel our service. We have 4 lines, all being smartphones. How do I do it? I'm SURE Verizon charges a cancellation fee, ha!

mimisan99 wrote:
If you cancel in the middle of your billing cycle...Verizon will give you some mumbo jumbo that the "port" didn't complete until the day before your next billing cycle. How convenient!!! I cancelled 3 weeks before my billing cycle and paid their early termination fee. I didn't have a problem paying that but I do have a problem paying them until the end of the cycle when I can't use the phone. They got an extra $75. So don't cancel in the middle of your cycle but then if you do, they will probably give you some **** about the "port" didn't finish until the next billing cycle. I guess either way your are screwed!!! Glad I am not a Verizon customer. BTW, I was transferred three times to learn that I wasn't getting my $75. bucks back. Good Luck!!!
Actually, paying for the full final month of service isn't "mumbo jumbo," it is part of the terms and conditions of the customer agreement:
WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?
If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
It has nothing to do with the port. When you agree to the contract, you agree to pay for that final month. Most carriers do this. I had U.S. Cellular for a couple of years, and they had the same policy. I don't know about AT&T or T-Mobile, but I am fairly certain Sprint has the same terms as well. Knowing the terms of the contract you agreed to saves time, hassle, and frustration. Also you don't have to pay two companies for a one month of service.

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Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
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Refund my $90 early contract cancellation fee... I do not remember agreeing to it!

I was told that I agreed to a $90 early termination fee when I was re-negotiating my lost discounts on February 4th. I'm old. I do not remember that, nor would I have agreed to it...I would have switched to Cox. This is a case where you say I agreed and I'm not going to dispute it... don't bore me with restating that. I don't remember it and I'm the customer...remember? After 1 1/2 hour of my life, that I won't get back, on the phone trying to credit that amount back to my account, and refusing at all levels, they hung up on me. I think Verizon is the worst vendor my wife and I have to deal with. Deception and bait and switch is your business model. All we want is for them to match another provider in our area, give us a 10 year contract, and leave us alone. I can't even look at the company logo without getting sick. For now, we just want that $90 credited to our account and I'll deal with you again next year. If you don't do it, we'll spend whatever life energy we have left going viral with your deception of these two old AARP members. Hell, we may not live 10 more years. Are you listening and hearing us???????????

Couple of comments:
1) This is mainly a user supported board.
2) No provider will give a 10 year contract.
3) Just about every provider is going to have an early cancellation fee in exchange for a contract. It happens for TV, cell phone even alternate electrical or natural gas contracts.
4) You should have received info on Terms and Conditions when you signed up again. No one ever reads them yet they complain when they don't like them.
5) I thought you typically get 30 days to cancel a contract from Verizon. Not sure how long it has been for you.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Misled by Salesman - FIOS cancellation fee

Sad to see posts like mine all over the internet. Even more sad that I didn't see them before I switched to Verizon. This past April I switched from Comcast to Verizon FIOS. At the time I was apprehensive about signing a 2 year contract, knowing that I likely wouldn't be in the same are for that long. I was assured by both the home salesman and customer service that, if I moved to an area they didn't service, I wouldn't be charged an early cancellation fee. Now I am moving, and the only thing Verizon offers in the area is home phone service. Since I am moving into a parsonage, the phone line is already provided from the church, so I have no need for another home phone line. Talked to Dave in customer service today, and he informed me that I am facing a $125 early cancellation fee, since they do "technically" still offer service in that area, even though I made it clear when I signed up that I had no interest in any services other than internet. So my choices are either to pay a $125 early cancellation fee or $20/month + setup fees for a home phone that I don't need. Terrible customer service Verizon...

Hi Whalefree,
Would you mind sending this post to me in a private message along with your account details so I can investigate this for you?
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£30 cancellation fee for broadband.

I've been with BT for ages, decades actually and as I was moving in to a new house I decided to see if I could get a cheaper service.
Plusnet are £13.99 for line rental and £5.99 for 10 gig of broadband and free evening and weekend calls.
So not only have I been royally shafted all along but now they charge me £30 cancellation fee for my broadband.
If you are a moderator reading this please do not reply by saying it's in the contract, I don't care if it is - it's not how to treat a loyal customer who's spent probably 10's of thousands of pounds with your company over the years.
It is not in the spirit of good customer service to charge people to leave anything. That's known as EXTORTION and holding people to ransom. This is a thinly veiled attempt to get people to say "Oh well, if it's £30 to leave I'll stay."
WRONG ! I'm off to plusnet and I'll be complaining to OFCOM http://consumers.ofcom.org.uk/tell-us/
and your customer services in writing.
I'll also ensure I tell everyone I know on facebook not to sign up with BT.

I'm afraid it's OFCOM who allowed them to introduce the charge in the first place, so you won't get far complaining to them.
"As a condition of our service, you must, when you end your broadband service request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider. If in breach of this condition you do not do this you will have to pay a broadband cease charge of £30 by way of compensation to us. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address. For more information go to http://www.bt.com/ceasecharge. This charge is compensatory and is not subject to VAT."
I'm guessing you didn't get a MAC, or Plusnet didn't use it properly.

Early cancellation fee

I have a family plan package with 3 phones. We moved to a new neighborhood 9 miles away and now I have very limited service inside my one story home. I spoke with the verizon tech rep and tried of few things, but none worked. Why am paying almost $200/month for little to no service? My work requires me to be on call several days out of the month. I cannot afford to have missed calls. The verizon rep told me that I could pay $250 for a signal booster, but refuse to pay extra for something that should be standard. They offered to discount it a few dollars, but I told them I am not willing to pay anymore for this service. I have been an excellent customer with verizon 15+ years. This is how verizon is taking care of me. I have starting to research other companies and was wondering if verizon charges each phone a cancellation fee or a package cancellation fee?

Each line is charged an ETF since each line has its own contract. If you last purchased a smartphone when signing a new two-year contract, the ETF is $350 minus $10 for each full month of the contract term you've completed (it's $175 minus $5 if you last purchased a basic phone).

Cancellation Fee for Smart Phone

I am curious, what is the Cancellation Fee for a Smart Phone? In particular a Droid Incredible 2.
Also would the amount of the Cancellation Fee Matter if the End date was say less than a month away? Its end date is 9/13/2013 which is 5 weeks away.
I am basically wondering if it would be cheaper to just wait until then and pay one more month of the bill on it cancel it right now. The reason I am going to cancel this one phone from our plan,is because we got a new smart phone for my sister, through Verizion again, on its separate plan. She needed a new phone because here old phone was broken and it was a replacement already. Also we found out it would be cheaper for us if she had here own new plan then to continue here plan on our current family plan. Sound strange but is the case. Anyways I am curious as to what the cost is if I remove the phone early.

The Upgrade would actually cost here a little more than the deal for the new phone with a contract. Strange isn't it? But that is what it turned out to be when they went into the Verizon Store. Maybe the Staff at that Verzion Store didn't give them all the options or something but that is what they laid out for them when they asked about there options.
Another issue with the Upgrade is locking in a different plan from our older original plan. Although I do not think that would have mattered for her phone, but it was a fear in our minds non the less. Now my Phone on the other hand matters a lot with an Upgarde for it. I have the original DroidX and on it I still have the Unlimited Data. If I were to ever upgrade they would remove the Unlimited Data. At least that is what everyone has been saying. So for me I will never upgrade my phone. I am really Anti Data-Cap. My smart phone would be useless with a cap of 5gb. I use way more than that every month.
You know our Family Plan right now that we have is actually around $300 a month. Regular charges and not going over anything. Crazy if you ask me. Having this one phone removed will only bring the bill down about $60 but I also am going to be removing my HotSpot soon as well when its contract ends. I know longer need it as I am back home and not away at that job out of state. That will be around another $60 as well. Then it will just be mine and my mothers phone. Hopefully we can work with that bill better. If not then my Mother might decide to just cancel the plan all together.
The fact that my mother might cancel the plan is the main reason why we decided to get my sister her own plan. She still needs the phone.
Anyways after reviewing our current bill and what it would cost with her phone removed and her separate bill, the total is a lot less in the long run. Specials of new contracts and all that.
Thanks you tow for the replies.

Cancelled print but will not cancel and comes back on to print same job

cancelled print but will not cancel and comes back on to print same job on on hp deskjet all in one

Hi,
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Cancellation fee moving back to France

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