£30 disconnection fee for broadband

I have been told by 2 advisors now in the cancellations department, that even though my contract is up, if I leave BT, I have to pay a £30 cancellation fee to stop my Broadband with them. Has anyone ever been made aware of this, because it is the first I have heard. I was never told this when we took the contract out.
Another thing I want to know is, why does this message keep getting removed from this forum, this is the third time I have put it on now. Could it be because there is no such fee and as usual they are trying it on with their customers. I feel if there is a £30 fee, we as customers, have a right to know, so why keep removing this information?
Maybe it is because 2 advisors have told me, I will be charged this. 1 advisor said, I will not be charged for dis-connection as long as my contract has ended and another advisor I spoke to has never heard of any such fee or been made aware of it.
Seems if you are going to leave BT, they have to 'find' something to charge you for before you go.
And for those of you who don't know - if you need a MAC code for your new provider, your present provider has to give it you via e-mail or letter in 5 working days.  (Ofcom site) Another bit of info BT doesn't tell you but I am sure it is in the smallprint somewhere.

The fee is charged by most providers as it is a wholesale cost that BT retail are charged when disconnecting a broadband service. If you wish to not be charged then simply transfer this service to another provider using a migration code that you can get over the phone from BT or by emailing them confirming your account details. This is advised within a contract when you sign up for BT broadband service.

Similar Messages

  • Disconnection charge for Broadband out of contract...

    I'm a BT customer and have been since 2004.  I'm moving into a new property which has everything set up and I don't need to take my BT account with me, so effectivley I need to cancel.  Also, I'm no longer in a contract as that has now passed and I'm just paying month by month.  However, I have just got off the phone to the "moving" department as I wanted to cancel.  They told me that I have to pay a £30 disconnection fee for my broadband.  Is this true?
    I can't find any detail about this.
    http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...|%20Personal%20|%20Terms%20&%20Conditions
    OR
    http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
    I don't want to pay this fee as I think that is just outragous.  The reason given to me was that BT have to ask BT Wholesale to disconnect the broadband, which they then charge BT which then charge me.  What a load of old rubbish!  I'm no longer in contract so why do I need to pay anything to disconnect?
    Solved!
    Go to Solution.

    6. Cessation Charge
    A cease charge of £30.00 (Inclusive of VAT) is payable if you
    cease your broadband service and do not request and use a
    migration access code or another recognised transfer process
    to move to another service provider. This charge is not raised if
    you are moving home and BT is unable to provide the service
    at the new address.
    http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/UKInternationalprices.pdf
    page 25
    Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

  • £30 cancellation fee for broadband.

    I've been with BT for ages, decades actually and as I was moving in to a new house I decided to see if I could get a cheaper service.
    Plusnet are £13.99 for line rental and £5.99 for 10 gig of broadband and free evening and weekend calls.
    So not only have I been royally shafted all along but now they charge me £30 cancellation fee for my broadband.
    If you are a moderator reading this please do not reply by saying it's in the contract, I don't care if it is - it's not how to treat a loyal customer who's spent probably 10's of thousands of pounds with your company over the years.
    It is not in the spirit of good customer service to charge people to leave anything. That's known as EXTORTION and holding people to ransom.  This is a thinly veiled attempt to get people to say "Oh well, if it's £30 to leave I'll stay."
    WRONG ! I'm off to plusnet and I'll be complaining to OFCOM  http://consumers.ofcom.org.uk/tell-us/
    and your customer services in writing.
    I'll also ensure I tell everyone I know on facebook not to sign up with BT.

    I'm afraid it's OFCOM who allowed them to introduce the charge in the first place, so you won't get far complaining to them.
    "As a condition of our service, you must, when you end your broadband service request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider. If in breach of this condition you do not do this you will have to pay a broadband cease charge of £30 by way of compensation to us. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address. For more information go to http://www.bt.com/ceasecharge. This charge is compensatory and is not subject to VAT."
    I'm guessing you didn't get a MAC, or Plusnet didn't use it properly.

  • Charged a disconnection fee for BT Total Broadband...

    I can barely suppress the anger I feel as customer service at BT reaches a new low.
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    Hello InDespair and welcome to the forums.
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     **How to contact the mods: http://bt.custhelp.com/app/contact_email/c/4951 **
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  • HELP. My brother is being charged for broadband. h...

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    Here is the problem. Verizon sent you a label to return the device via a carrier of their choosing. USPS or FedEx or UPS
    when you packaged it there is a certain responsibility that it is packed securely.
    Now having said that there can be a doubt; that the device was damaged by the return carrier. But that is an uncertainty, and it would be a decision for a court to decide.
    You can file a small claims case against Verizon wireless and ask for the $299 plus the filing fees and the amount you lose from work per hour and then have Verizon prove that the photo was actually your photo.
    Please be aware just showing a picture will not sway a judge to believe Verizon. They will get statements from employees at the return center attesting it was damaged in the return box.
    However your best defense will be to explain to the judge there is no proof that the damage was your doing. In that it could have been the return carrier. Or the return center.
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    Verizon will more than likely contact you prior to the court date to settle. If they do settle with you, get the settlement in writing first and for the full amounts. Do not agree to arbitration and if the settlement does not meet your needs simply refuse and go to small claims court.
    I wish you, Good Luck

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