3rd Day with no service - total frustration
We are entering our 3rd day with no landline phone here in our small town in the Berkshires of Massachusetts. We live in a area with no cell reception and no decent high speed internet. We contacted Verizon by phone yesterday, they said a cable was cut. Very frustrated any time we have to use the Verizon website to find out information. Support treats every event like this as an isolated event that the customer may have caused. Verizon should be acting like they want to keep our $80 a month coming in, instead of treating us so poorly.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Similar Messages
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My phone still has no service! If I go near a window or outside, I get ONE bar which isn't enough to do anything! It's been like this all day and many other people in my area are having the same problem. I have had no response from customer service after I answered their questions, so what are you doing about this?
I did that Thursday on my first topic. Also the same problem happened again today and I know again that multiple people in my area had no service, even ones with a different carrier. This means it's your cell tower here and somebody needs to go fix it. If there is an emergency, no one would be able to reach any of my family members.
We live in the 30753 and 30728 zip code. Trion and Lafayette, Georgia. -
Totally disappointed with Verizon Services. Need Action!
I have spent numerous hours on hold for 4 days and was given the runaround by both Technical and Billings Department. I was charged TWICE for a PPV that I never get a chance to watch. I ordered the PPV fight of Mayweather Vs Ortiz the day before the showing. When i tune in to the PPV channel it says that the fight already started and I can no longer order it. As a big boxing fan, I was very upset and got on the phone right away. After almost an hour of waiting, I finally got a hold of somebody from the technical department just to be told that she couldn't help me and that I needed to talk to customer service. I was upset that I waited too long just to be told that the technical department couldn't help me. When she transferred me to customer service it just gave me a voice prompt that they are now close. I called the next day (Sept 18) to talk to a customer service (Valerie) and she said not to worry coz there was nothing that was charged on my account. I wanted to make sure since I will be very upset if after I waited for the show and it would just tell me that "I can no longer order the fight since it has already started." Valerie confirmed with me that there were no charges.
Still worried I checked again after 2 days and spoke to CS Aneshia and told me the same thing that there were no charges. I told her to make sure that everything was notated, she confirmed that she did. A month later 2 PPV Charges showed up in my invoice. I immediately called and patiently waited and got hold of billings (Daphne Garcia). I explained to her why I was trying to dispute after which she says that she can only take off one of the charges from the PPV. I requested for the supervisor and waited for another 30 minutes and nobody picked up the phone and got disconnected. I called again and spoke to a gentleman and told me the same thing that he can only take off one charge but he understand my point and that he will put me on hold for a supervisor. This time I waited for 45 minutes and got tired of waiting.
I am fairly new with verizon Fios services and am really unhappy with the services especially the people that are supposed to help you out with issues like this. I wouldn't bother to spend so many hours and days just to get frustrated for some type injustice that I'm trying to dispute. You guys are telling me that there were no notes from the technical dept that was recorded and it becomes my fault! I repeatedly told those agents that I CALLED ON the 17th of Sep and yes it the same night where I supposed to watch the fight. I never have this problem with TIME Warner and I had them for 5 1/2 years.
I have been trying to get my last bill corrected. I need those 2 PPV charges remove. I requested for a supervisor to give me a call but I never got it. Please have a supervisor, manager provide action into this matter as soon as possible. Please looked into this. I am tired and just totally disappointed. My account number is {edited for privacy}
Mr. B.I've already posted my account number in my post and therefore you guys should be able to track what my phone number is. What I need is for a supervisor or a manager to take a look into the issue. I've dealt with 5 agents and none of them really provided a solution. I am looking forward for someone to professionally looked into this and provide a solution.
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Totally frustrated with Apple!!!!!
I have authorized my sisters computer to play movies/songs that I have purchased using my account. However some of the movies won't even pull up in itunes. when I log into my account and try to download them i get a message.."if you download past purchases with your apple ID you can not auto download or download purchases with a different apple ID for 90 days" ... What is the point in being able to authorize 5 computers to your account if it doesn't work ... HELP, I am totally frustrated with apple and it's many products
If you redownload your past purchases on that computer then you will tie that computer to your account for 90 days : http://support.apple.com/kb/HT4627 - your sister won't be able to use iTunes Match, automatic downloads, or redownload her purchases until the 90 days have completed. I believe that it's an attempt to try and stop people sharing purchases.
You can copy the films over from your own computer : http://support.apple.com/kb/HT4527 (that page refers to music but it works for other content as well, I've used home sharing to copy films and apps etc) -
I am totally frustrated by the fact that now i have gone to iCloud and after a few synchs, my contacts are all mixed up with the wrong information. For instance, my email and phone number comes up under someone else's name (a thousand contacts). I dont know how to repair this. what a nightmare
An icloud account is designed to be used by just one user. If you have given your ID or set up your account on someone else's device, then their data will be mingled with your or worse.
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my iPhone 4 appears with no service every day, i have to make restart and a few hours later again the same problem, Any other solution please???
This is almost always a symptom of a phone that was jailbroken or hacked to unlock it.
Where did you get the phone? -
i bought a iphone 3gs 4 months ago had a problem with display service centre replaced me with the phone when i checked the settings of the phone in cellular usage under call time the lifetime usage was 3 days and 18 hours.what sholud be done ?
How is your iPhone's display different?
You can check the model number by going to Settings/General/About. These are the model numbers for the various 3 GS models;
MB715LL/A (16 GB Black), MB716LL/A (16 GB White), MB717LL/A (32 GB Black), MB718LL/A (32 GB White), MC555LL/A (8GB) -
I just signed up with Verizon 45 days ago and am unhappy with my service. I know about the ETF fee of $350/ per line but are there any other fees I will need to pay for the actual phone.
There are no other fees. You are not stuck with the phone, you can do whatever you would like to do with it.
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Total frustration with IOS 8.0.2 on iPhone 4s, what is going on?
PLEASE HELP!! Total frustration with IOS 8.0.2... what a nightmare. Can't get important apps to work.. that I use everyday... can't connect to WIFI... Phone crashes repeatedly (4s) ... it hangs... it takes 5-10 minutes to boot.... battery drains very quickly.
<Edited By Host>digis wrote:
If your device was not functioning, you might rant a little too!!
No, I wouldn't. At worst, I might sigh, then start troubleshooting the issue.
This is a technical support forum, not an emotional support forum.
What troubleshooting steps have you tried?
Here are some:
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem. -
I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter? -
Airport Express Total Frustration
I'm totally frustrated.
I've had my Airport Express for about 3 months. I used it a lot at the beginning, and everything worked fine, but I haven't used it for a while. Now that I'm back trying to use it....
...It can't be found by iTunes and it can't be found by Setup, but I can get to it by using "Other" in the Base Station Chooser and typing in it's IP address.
Here's some background:
My network is a simple wired Ethernet Setup. My computers and the Airport Express (and Tivos) are connected directly to a Linksys Etherfast router, which is connected to a cable modem. The router is serving DHCP and uses NAT. The Airport Express has wireless disabled -- I'm just trying to use it to stream iTunes to my stereo.
All my devices are on the same subnet: 192.168.1.10X, where X runs from 1 to 5. My PC is 192.168.1.100, and the Airport is 192.168.1.103.
I run Norton Internet Security on the PC, but disabling it doesn't seem to help. I've also plugged in my laptop (not running any firewall software) and it has the same symptoms.
The only real change to the network has been the router. I had an older version of the same router that finally died (power supply, I think), so I replaced it. I don't think I've done anything unusual (or even interesting) in the router config that's different than before.
I've tried messing with just about every setting on the Airport Express....
Any thoughts? This is unbelievably frustrating!
Thanks!
Dell Windows XP ProFirst of all, I'm the biggest Apple supporter of all time. I have been using Apple computers since 1982, and wouldn't own any other. Having said that, the Airport technology is inferior. It has been inferior since day one, and it is inferior to this day. I have owned the original Airport Graphite, Airport Snow, Airport Extreme, and Airport Express. All were problematic. I spent hours on the phone with Apple tech support... and more hours changing settings, trading in wireless phone systems, boosting signals with multiple Airport Express units, etc... ad nauseum. In my experience, no matter what I did, Airport has always been problematic. Intermittent connections... deteriorating speeds... unreliable connections... weak signals. I switched from b to g and back again. I switched channels... on into the night. I finally hooked up the **** Westell Versalink wireless router that comes free with my Verizon account. Setting it up is a minor challenge because the interface is clunky, but after a ten minute call with Verizon tech support, it is up and running. The wireless connection speeds are double what I was getting with Airport... and the connection is rock steady reliable. I'm sure this post will be deleted by the forum Nazis any second now, but if you're lucky enough to read it before then, and you are frustrated with Airport problems... trust me, the problems will not go away (I have invested five years in trying to solve them). Get a plain old standard issue wireless router and welcome to a whole new world. The Airport technology is just plain inferior, and Apple should admit it once and for all.
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Any solutions yet?
"No SIM card installed in the iPhone you are attempting to activate" after updating to iOS 5.
Living in Canada with Rogers service provider.Its an IMEI issue. In my case, about a year ago, after originally purchasing my iP4 from AT&T store, I had a prox. sensor issue. Went to the Apple Store, they replaced the phone. Here is where it all stems from. The IMEI of the new phone was never updated in AT&T/Carriers systems. For iOS updates prior to iOS5, this was not an issue. My phone did its iOS updates along the way with no probs. However, when I updated to iOS5, the firmware did not match the IMEI with what AT&T/carrier had. When I went to Apple Store for the issue about 3 days ago and was given a new phone....again....the new phones IMEI was never updated with AT&T/carrier. I then again attempted the upgrade to iOS5 with the new phone and iOS5 bricked that one also. Today, at the store, we tried 3 replacements with same outcome.
So, after 4 hours and 3 replacement phones with Apple Store Tech (BTW totally gobsmacked), we solved the issue. Luckily, due to iPhone 4S launch, there was an AT&T guy there with a computer tied to the AT&T network to work along with us. The issue is......once the IMEI's on carrier account and phone do not match, iOS5 shuts down the sim card reader within phone.....forever. How to reverse this?......this is a question Apple needs to come up with, because with my case, they have 5 "bricked" phones.
What solved the issue was to get a new phone with iOS4.3.5, new SIM from carrier/AT&T, have carrier/AT&T (in their system) change/match the IMEI to the new phone and activate new SIM. Then, do iOS5 upgrade.
Simple and makes total sense..........however........there is an internal firmware (Apple Security??) issue that bricks the phone once IMEI's dont match.
I am now on iOS5.....no problems......so far. Good luck to all others. -
Recently, Creative Cloud experienced an outage with a service provider...
Hello All,
I recently received an email from Adobe which states:
Recently, Creative Cloud experienced an outage with a service provider that impacted some of our members. Our logs indicate that your account may have been affected, which resulted in some of the files that you saved in Creative Cloud to be inadvertently moved from their original location.
The files we recovered from this glitch were moved into a new folder named "Recovered," which you can access from your Creative Cloud account or sync directly to your desktop. We would like to emphasize that no files were lost.
The email then goes on to tell me how to access the Recovered folder.
Unfortunately, every time I have tried to access the Recovered folder, the web page thinks and thinks and then, after a couple minutes, I receive the following message:
Page Not Found
We can't find the page you're looking for.
View your files or browse your apps and services.
I have tried Live Chat (including right now), but the Chat pod always states that there are at least 35-40 people ahead of me (today started out with 55 persons ahead of me and is down to 45). I just do not have all of that time and I need my recovered files.
Anyone have any idea as to what I can try to get access to these recovered files?
Thank you,
edsagerA new wrinkle:
After waiting more than 2 hours on the Live Chat, the person attempting to assist me did not understand my very clearly described issue...and my issue had nothing to do with the recent Adobe security issues, despite what the Live Chat person thought.
After copying and pasting what I typed above, I was told the Live Chat person could not help me and that I needed to contact tech support. Yet, the Live Chat is what was suggested in the aforementioned email Adobe sent me in order for me to receive assistance.
A total wait and communication time of 2 hours 19 minutes.
I called tech support after the end of the Live Chat and was told the wait time was between 57 minutes and 1 hour 17 minutes. Yikes! Not again!
Oh, Adobe, wherefore hast thy customer service gone?
Anyway, if people do not have an answer for my question stated in the first post of this thread, is there anyone who knows when is the best time/day to call tech support to actually get assistance?
Thank you,
edsager -
Horrible Issues With Customer Service
I have never in my life received such horrible customer service from a company. I swear that in order to rectify the screw-ups of my order for my move, I had to call the customer service line NO LESS than 10 separate times, if not more, with a total of at least 9 hours on the phone (more likely 12), quite a bit of it on hold, and most often not during peak hours.
I had originally wanted my residential triple play service transferred, but was told I could only cancel instead of transfer. After I was on the phone for an hour discussing the options, I was told that my bill would be $10 less per month than I currently have ($140 instead of $150). I agreed to it, and was sent a receipt stating that I would be paying $175 a month, which was not what I was told, so I had to call in again, speak to another rep for an hour again, so I could get the same rate as I previously had.
Later, I wasn't told that I had to turn all my old equipment in; I thought I would just take it with me. I received an automated email stating I would have to return all equipment otherwise I would be charged for holding onto it. In order to clarify the situation, I had to call in again, and was on hold for ANOTHER hour, and was told nope, had to turn it in, unless I wanted another needlessly complicated situation by the rep. And I was told I HAD to ship it in. I later figured out on my own that I could go to a location to turn in the equipment.
I had originally wanted the service turned on the weekend of June 7, but was told they could not do weekends, so I scheduled for the 9th. I called back later, still over 2 weeks out, changing it to the 6th, but was informed that the original rep had lied to me and said I could do it on the weekend. So I scheduled that. I got a call back later from another rep saying that it could NOT be done on the weekend, so I changed it again to the 6th this time. Again, all these calls were at least a half hour to an hour each.
I found out later that the last customer service rep I spoke with didn't annotate that even though I was cancelling the TRIPLE PLAY package, that the phone was to be cancelled at the same time as the internet and tv. So, one day before I move and the my service is shut down, do I get a call from customer service saying that Whoops! Even though the installation was Friday, and it was currently Thursday evening (the 5th of June), because they had in their notes that the phone cancellation was on Saturday (Again, not what was confirmed with the last rep - they were all to be cancelled together), that they hadn't sent out the package with the required equipment. I was justifiably furious. I asked them to overnight ship it, and they stated they would. That did not happen.
I came home from work on Friday evening at 7pm, and did not see the shipment. I checked the tracking link, and it said it wasn't even shipped. I had to call in yet again to ask the status, only to find *whoops* It hadn't shipped. Thankfully, this was the first rep who actually followed through on what they said to me, and felt terrible about my situation (as I had, at the time, been on the phone for a combined minimum of 6 hours) and he gave me $20 off each month for a year. I felt much better that I was actually taken seriously and that perhaps the issues might be over as soon as I got the equipment.
I finally did get it Monday afternoon and was able to set it up by Wednesday due to some issues with power at the house. After that, I kept having DVR box problems, and was again on the phone for another two hours in 2 days (at midnight, no less!) and it turns out, I had to bring in the DVR to trade it in, because I sure as heckfire was not going to wait another 3 days minimum to get a new one shipped out to me. Once it was replaced, everything seemed fine.
Now, I'm having troubles paying my bill online. Yesterday I spent my entire lunch hour on the phone with a representative who didn't understand my request, and so we went in circles, where he treated me like I was a **bleep**, as if I didn't know how to log in to the site. I just want to pay my bill online, but my username is still linked to my old account and hasn't been transferred to my new account. I prefer paying my bills online, and I am unable to do so, because of the inability of customer service to transfer my old account online to my current one. The representative basically said he'd talk to the web team, but reading between the lines he gave me no guarantee that this would get transferred over. I have never in my life had such a difficult time with a service. I do realize that I have had some compensation for the time that I have had to take out of my life trying to get all of these issues fixed, but, in the end, this much effort on my part for this transition is completely unacceptable.This has not occurred. I was sent an email this morning stating that my account was fixed, and for my inconvenience I got a free On Demand movie (which I don't care about). I want to pay my bill online, but it's still set up with the old account. If this does not get remedied by today, I will be bringing the entire situation up to the regional president. This is completely unacceptable.
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Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.Problem here is you admit you cannot afford the service.
And you want to blame Verizon for losing a job because you have no cell phone.
If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
Good Luck
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My Microsoft Word App won't open on my Macbook Pro
My Microsoft Word App won't open on my Macbook Pro
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IPhone won't stop playing - it's possesed!
Every time I use the ipod functionality on my iPhone, the player goes completely haywire. It starts skipping tracks on it's own, and is completely unresponsive and won't stop playing. When I relaunch the application (by holding the home button), the
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HT5361 maybe this is stupid, but i really don't know how to change the picture on the mail
I have been trying and I cant find where to change that picture anywhere if one of you guys could help me I would be gratefull
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Hi, I am using safari 8.0 on latest mac system. I am web developer. My website do not support keyboard tab button for some of html controls for safari 8.0. I have apply tab index for these controls( input type="radio" ,check box and button tag). Pl