Totally disappointed with Verizon Services. Need Action!

I have spent numerous hours on hold for 4 days and was given the runaround by both Technical and Billings Department. I was charged TWICE for a PPV that I never get a chance to watch. I ordered the PPV fight of Mayweather Vs Ortiz the day before the showing. When i tune in to the PPV channel it says that the fight already started and I can no longer order it. As a big boxing fan, I was very upset and got on the phone right away. After almost an hour of waiting, I finally got a hold of somebody from the technical department just to be told that she couldn't help me and that I needed to talk to customer service. I was upset that I waited too long just to be told that the technical department couldn't help me. When she transferred me to customer service it just gave me a voice prompt that they are now close. I called the next day (Sept 18) to talk to a customer service (Valerie) and she said not to worry coz there was nothing that was charged on my account. I wanted to make sure since I will be very upset if after I waited for the show and it would just tell me that "I can no longer order the fight since it has already started." Valerie confirmed with me that there were no charges.
Still worried I checked again after 2 days and spoke to CS Aneshia and told me the same thing that there were no charges. I told her to make sure that everything was notated, she confirmed that she did. A month later 2 PPV Charges showed up in my invoice. I immediately called and patiently waited and got hold of billings (Daphne Garcia). I explained to her why I was trying to dispute after which she says that she can only take off one of the charges from the PPV. I requested for the supervisor and waited for another 30 minutes and nobody picked up the phone and got disconnected. I called again and spoke to a gentleman and told me the same thing that he can only take off one charge but he understand my point and that he will put me on hold for a supervisor. This time I waited for 45 minutes and got tired of waiting.
I am fairly new with verizon Fios services and am really unhappy with the services especially the people that are supposed to help you out with issues like this. I wouldn't bother to spend so many hours and days just to get frustrated for some type injustice that I'm trying to dispute. You guys are telling me that there were no notes from the technical dept that was recorded and it becomes my fault! I repeatedly told those agents that I CALLED ON the 17th of Sep and yes it the same night where I supposed to watch the fight. I never have this problem with TIME Warner and I had them for 5 1/2 years.
I have been trying to get my last bill corrected. I need those 2 PPV charges remove. I requested for a supervisor to give me a call but I never got it. Please have a supervisor, manager provide action into this matter as soon as possible. Please looked into this. I am tired and just totally disappointed. My account number is {edited for privacy}
Mr. B.

I've already posted my account number in my post and therefore you guys should be able to track what my phone number is. What I need is for a supervisor or a manager to take a look into the issue. I've dealt with 5 agents and none of them really provided a solution. I am looking forward for someone to professionally looked into this and provide a solution.

Similar Messages

I am totally disappointed with iTunes Match.

I have been informed that I am totally disappointed with the operation of iTunesMatch. I use almost all Apple products and never had as many problems as I havewith iTunes Match.
On my iPhone EVERY time I'll use the iPod.app almost no album covers, andALWAYS have to load them again. Even spending data to get the covers, arescattered in several songs from the album without cover.
Another problem I'm having is that whenever you post a song to play the iPhoneiPod.app need to access the internet again I do not know what! So if the Internet is slow iPhone Do not start playing, it takes several seconds to start playing a song that's on the iPhone. Before the iPod did not have to play the songs using the cloud, right now the music being on the iPhone it needs to access the internet forfree to start playing. This is absurd!
Another thing that is happening because of this crap Match iTunes is that I can no longer hear the shuffle all songs that are on my iPhone! If I send random playmode, the iPod.app picks the songs that are in the cloud and starts playing, but immediately stop playing because you have to do is download the music. It wasimpossible to use the iPod.app to hear music. Or is everything on the iPhone and listen to those problems mentioned above or you do not hear and is waiting to download music that I do not want to hear, because the random songs that are putin iCloud from the list.
I am totally disappointed with the service of garbage that Apple released.

ITines Match is a pile of useless rubbish. It crashes constantly, fails to complete tasks, goes back to square one, freezes computers and utterly fails to work. Piece of sh1t Apple!

Im totally disappointed with apple i want my money back

hi
this morning i had a fight with apple suport, i just bought this macbook 2 months ago, and now its dead, and they told me to take my laptop to an apple store and somebody will repair my macbook in there, but im real far away from the nearest apple store and i cant take my macbook to that place, so i request if somebody can come to my place and pick my laptop but neither the apple support or the apple store cant pick it up, because "they dont have that service they cant come to my adress and pick my laptop" now the only thing i have to do is sit and wait until that service its availabe
i really cant go there cause i work and study and i practicaly dont have time to that place.
im totally disappointed with the service and with the computers, i never thought the hardware would be so s hi itty

You must have got someone new at support. I called on a Friday with an issue, FedEx was here on Monday morning with a box to send the unit back in for service and on Wednesday morning it was back to me all repaired--at no cost, I might add. Just call back or use the online Express Lane support.
http://www.apple.com/support/
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

If the data network is not available for some time, to get it again we need to restart the phone instead it is not finding the data network instantly. why cant the iphone searches data net work offten if not available. i am totally disappointed with this!

If the data network is not available for some time, to get it again we need to restart the phone instead it is not finding the data network instantly. why cant the iphone searches data net work offten if not available. i am totally disappointed with this!

Still it could not find the data network.it searches for voice network instantly and works too. but even full voice network available, there is no data network.when i restart the phone it could find data network.
Already i reset network settings for two times.

Severely disappointed with Verizon and the Revolution

More of a rant than anything. Just severely disappointed with Verizon. We have been customers for about 16years, have 4 cell phones and the cell based home phone with them. On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products. One phone began acting up after about 3 months, the other at about the 6 month mark.
Verizon's solution to lock up and several other various software related issues that happen continually is, you guessed it, Hard Factory Reset. When I complain that is very tough since I have many downloads (some come back after reset, some don't) and all my e-mail accounts from home and work have to be redone all the time, AND each time I do a factory reset, it adds a mirror image of my phone contacts, so each person is listed 4-5 times now. The good thing I guess is that I now have a hobby in my free time.....sitting around deleting duplicate contacts......
I called and simply asked to be able to upgrade to another phone at the discounted price, and would have another 2 year contract. DID NOT WANT A REFUND, just wanted to "fast forward" the calendar a year. Their response was a flat NO. They would offer to replace the phone, but only after I went through three more levels of customer no-service hell. Apparently the minions that answer the phone have no authority to help a customer, they make you do the hard reset and then if that does not work, they transfer you to some kid somewhere who puts you thru the paces and then you still have nothing.
This last time they were asking me at what specific times the phone was acting up, like at exactly what time did you NOT get the call you are claiming was made. At what exact time did that call refuse to go through that you claim to have made. At what exact time did you e-mail start acting up. Where exactly were you at. What a pain in the butt. I have tried to work with them, they did give me a phone number and "incident #" but there was no help there either.
I guess I will use the remainder f my contracted time with them and look or a new carrier. Since we can PORT numbers now, they can't hold any of my numbers hostage. If a VZW person monitors this, our $200.00 plus a month account can still be saved...just want a little help here.....

You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

In Aug I purchased an iPhone 5 with Verizon service I live in CT not farm from NYC. I travel around the area and never see 4g LTE on the phone. I have reset the network and did a reboot. Nothing seems to help

I have an IPHONE 5 with Verizon service. I never see "4G" or "LTE" come up on the phone. I have reset the network and have rebooted, to no success.
I live in the NYC metro area. I travel to Cape Cod and never see 4g on the phone.
Anyone have any hints or tips to fix this problem

A Verizon iPhone will never display the 4G indicator. You will only see that on AT&T iPhones connected to their HSPA+ network. As for LTE, contact Verizon and make sure your account is provisioned properly.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

I am a very long term customer how is now very disappointed with Verizon!

I am writing in to give one final try at gaining a positive response from Verizon. I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response. I have a family plan with 4 phones of varying contract/upgrade dates. Mine…6/10/15. Wife’s…5/29/14. Mom’s…6/20/13. Son…4/11/16. Two of the phones are past their date and thus we can upgrade without additional fees. I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers. Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early. I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago. I was told NO. I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing. I was told NO again. Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO. Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

Very disappointed with Verizon

A few days ago my phone got dropped and my screen cracked. I was out of town and called Verizon to see what my options were. I need a phone for work so i ask what can i do to get a phone right away. I was told i could go into a Verizon store and either use my upgrade or pay full retail and make payments for 24 months. Since i was out of town i asked my wife to go to the store and get a replacement for me. I said to just get the same phone.
She goes to the Verizon store near our house only to find out that she cant get the payment plan there, she has to go to a corp. store. Well there was a waste of 45 minutes while she waited in line. Then she drives another 30 minutes to the Corp store where she waits in line again for 30-45 minutes and tells them what i wanted where they spend another 15-20 minutes trying to up sell phones as she has to repeatedly tell them i want the same phone i had before, evidently they are really pushing the iPhone now. Anyway i was eligible for an upgrade but we were saving that for my wife's phone because it has been malfunctioning more and more lately. So i told my wife to use the payment plan not the upgrade that i was told was an option from the phone conversation i had with customer service.
Anyway turns out that the payment plan also uses the upgrade AND you still pay full retail for the phone, which we were not told. I contacted costomer service to see if there was something we could do. We still have one phone that doesnt work right. I offered to resign for another 2 years on the phone that has no contract if they allowed us to upgrade my wifes phone but was turned down.
So know i have 3 choices.
1. Keep the phone and let my wife keep using a phone that doesnt work right
    2. keep the phone but pay full price for the phone up front (which i dont have)
   3. Return the phone, Pay $250 to get out of my one line still on contract and go to sprint where i can get unlimted data and 2 free iphone 5's. This would seem like the best deal for us but yet i like the phone i have now and up to this point had been happy with verizon.
Seems like the best deal for Verizon would be just to let us upgrade my wifes phone. The lose half the retail on the phone but gain $3000 over 2 years on our contract.
Its your move Verizon. We will be going to the sprint store on Monday night most likely and if nothing is done by then i guess see ya.

I am in the same situation. My daughter cracked her phone earlier this year back in February. In the mean time she has been using my old HTC Thunderbolt, which of course is old and had a lot of issues. When we heard about the Verizon Edge plan, we thought this was a great solution. So we waited until the plan was available, only to find out that we are not eligible for the Verizon Edge Plan. It would seem that the advertising is deceptive. They state upgrade at any time; they mean anytime as long as you are eligible for an upgrade which basically leaves you in the same situation, nothing is different. My daughter attempted to sign up for the edge plan and was told she had to be eligible for an upgrade. The she was told that she could get a phone and use the payment plan program which means you can purchase a phone at full price and pay over the course of a year. This of course means paying for a $600/$700 phone over 1 year. I asked if we could pay for half the phone up front and pay the remaining balance over the course of a year and they said no, any additional payment would be added to account payment for services. The Verizon Edge plan is a scam, it is not what it seems. There really is no flexibility at all, my daughter will have to wait tip August 2014 to purchase a new phone under this plan. I have paid verizon over $200 a month for my familiy's plan for 7 years. This is not customer friendly service; I will be changing carriers as soon as I am eligible, I will not pay so much money for this type of service. T-Mobile is starting to look much better, I hear positive things about their customer service even with their coverage. I don't travel much anyway!   ...........Unhappy Customer!

Stratosphere Cracked and Huge Disappointment with Verizon

So I just joined the slew of customers who were cheated out of 200.00 for buying a stratosphere that the screen cracked within two months of me buying it. The insurance is a rip off so I never have bought it. Samsung is chargin 119.00 to fix the screen. Other retailers are charging almost as much if not more to purchase a new screen I have to replace myself. What a crappy product. Under two months I haven't even finished paying for it and the screen cracked in 50 places. I did drop it about a foot but are you kidding me that there is nothing that can be done for customers?? What a rip off Verizon. I have been a customer since 2005 and before smart phones I thought Verizon was a quality customer care organization. Since I started the droid with a cracked screen and now a stratosphere with the same problem, I think I will find a company who is willing to give actual customer care when a screen cracks in two months. This is a rip off and a scam. Verizon should really look into a recall or something. The phone was actually cool and worked great until the crack. Huge disappointment. If verizon can't start having better customer service I think when my 22 month contract ends I will definitely look elsewhere. Oh ya, and funny thing too, Verizon service is terrible in the D.C. VERIZON CENTER when you go to see a sporting event. Maybe that is just representative of customer service now.

Just in case you missed it
Dave in Decatur - Considering how many people have either had their phones cracked without doing anything, and Im pretty sure Im not the first person of the millions of owners to drop a phone one time and have it break. Im clumsy and happy to admit it. But the fact that 100s of other people are having problems with their screens after one month or two and they didn't even drop it makes it look like a poorly produced product. I don't expect to have to get new phones. I expect Verizon to sell better products for the price they are charging so they don't break with a tap.
Notarep
Yep, I expect a new phone when a 500.00 phone cracks the first time I or anyone else drops it. Im pretty sure if I go to buy other products from elsewhere they usually don't break after a month or one use. Anyone out there have kids that used and broke their phone? Hmm... ya, Im the only one. Are you guys Verizon reps or something?
Commonsense101... nice tag... do you know how to read other blogs or just mine because Im apparently the only one to ever complain about a verizon smartphone being too cheap to stand up to simple damage?
demmo86rt.... really?

Will I get reception in the bahamas, samsun galaxy with verizon service

will I get reception in the bahamas, samsun galaxy with verizon service

The service in the Bahamas is GSM. Your cheapest option is to purchase a local SIM card and use it while you are there.
you 4G phone is unlocked for international GSM use.

Issue with shared services - Need Urgent Help please!!

Hello Experts
One of my customer has installed a new instance of oracle and copied all the schemas and data over to the new instance.
Now when they bring up shared services, have lost all our provisioning. None of the projects are recognized by shared serices and gets the following error when we try to bring up a user
'xxxxx' is not a recognized Shared Services project. Please contact your adminstrator
Is there something we need to do to restore Shared Services to its original state?
Thanks in advance.
Regards,
Sonu
Edited by: 637223 on Jan 20, 2009 2:19 AM

hi,
I doubt that "creating a new instance of oracle and copied all the schemas and data over to the new instance" will register the project with shared service and thats why giving error. Because when you install shared service, it asks you about the database name (oracle in your case) to register with. So even if you overwrite that database by new instance it gives error.
Have you tried the configuration utilty ? Over there you can provide the new database instanse as your database and configure your shared service. Remember that you need to do a complete configuration of shared service , analytic administration services and analytic services. After configuring, Restart the system.....it should work.
Hope this helps!
Regards,
James

I am VERY disappointed with Verizon FIOS and service

I was a contented Comcast customer for years. Then FIOS came around with "an offer I couldn't refuse". Now it turns out I should have. In the past few months there have been two major problems with On Demand. First, all the HD programs On Demand disappear for months. Now, On Demand will not save my place. If I exit a program/movie or if I pause it and it times out, I have to start from the beginning. A real pain if I'm an hour into something. I called and was told they knew about it and it would probably be fixed the next time an update was applies which was "every few months".
What the heck! No wonder it took so long for the HD to come back. They only do updates every few months, even if there's a major problem.
Add to this the fact that I have to wait on hold ten to fifteen minutes any time I call for support. This NEVER happened to me with Comcast.
I really am disappointed.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

Extremely Disappointed with Customer Service

Saturday, August 1st, my daughter called Verizon customer service to increase my internet speed. The representative helped and said the upgrade would take effect Thursday, August 6. We receive a call on the 6th and were told that we now have the increased internet speed. The internet stopped working once the upgrade took effect. It is Sunday, August 9th and we still do not have internet.
When we call, we’re informed that the call is recorded and I hope that is true. If so, I’d like a customer service manager or specialist to please review the calls that we made from our home number, {edited for privacy}, on Thursday, August 6th, Friday, August 7th, Saturday, August 8th and Sunday August 9th. I believe anyone that listens to our calls and the responses we received from the initial service representative would understand my great frustration.
August 6th, my wife called to notify Verizon that the internet is not working and to get it fixed. She went through the initial trouble shooting attempts with the customer service representative. After, the representative said that a ticket would be created and the issue would be fixed in 24 hours.
August 7th, I called and spoke to another customer service representative. This representative said that the first representative was mistaken, it takes 48 hours. The representative said there is a ticket with the central office.
August 8th, I called to follow up because it has been 48 hours and I was assured we would receive a call from a network specialist. During the call, I was put on hold and disconnected. In the beginning, I was asked for a call-back number. Why did I not receive a call back? I was again told that the first line customer service could not give me any other information than there is a ticket with the central office.
August 9th, my daughter called to get information about why we still do not have internet. We were told 48 hours and at this point, it has been well over that time period. We have not received a call back from a specialist, as promised as well. She spoke to Edward at around 9am, Pacific Time. He informed her that the central office only received the ticket today and said that we would definitely be receiving a call “soon” since it has been more than 48 hours. She asked if she could speak to the central office herself or a network specialist since he could not give her any answers. He informed her that he could not. She asked if she could speak to his supervisor because she was unhappy with not receiving any answers after 4 attempts to resolve our issue. He said that the supervisor would tell her the same thing. She said she understood that he tried everything he could but she wanted to express her frustration and displeasure with not receiving any answers. She had to ask 3 times for the supervisor. He, then, put her on hold and a moment later, the call was disconnected. Again, at the beginning of this call, he asked for a call back number. Why didn’t she receive a call back after the call was disconnected?
When my daughter initially called to increase the speed on August 6th, the first representative she spoke to had put her on hold and she was disconnected. 3 out of 7 times we tried calling Verizon, we were disconnected and not once received a call back.
1. Each representative gave us answers that were inaccurate and conflicting. We did not receive helpful or satisfactory answers.
2. Repeatedly, we were told that we would receive a call back from a network specialist within a time period, and have not.
3. On multiple calls, we were disconnected at very suspect moments during the calls, and did not receive a call back.
4. After 4 days, we still do not have internet or any inclination when my issue will be resolved.
We have no assurance that our issue is being worked. The first-line customer service representatives should receive better training to handle issues such as ours. Hearing conflicting answers from different representatives, receiving broken promises, and being hung-up on is unacceptable from any service providing business. My frustrations are enough for me to search for another service provider.

Hi busohio,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Port Forwarding with Verizon-Branded Action GT704-WG

I am new to the forums, and I am already overjoyed with the 30 minutes I spent figuring out that the login mechanism does not even work with browsers other than IE7/8. Lots of fun to start.
I live in a residential building with the residential High Speed Internet Plan. I assume this is the case because it is a DSL line and they are not using business grade, or I do not think I would be having these problems.
I have spent many hours trying to figure out how to port forward with the above-mentioned router/modem/gateway/**bleep** extraordinnaire. I am in IT professionally, and I am tired of feeling **bleep**. I called Verizon tech, but they were very unhelpful unless I pay for a premium tech service to figure out port forwarding problems. And yes, I have read the info on port-forward.com numerous times for this device.
Essentially, I want to forward an arbitrary port, let's say 6336, to a server running Ubuntu 9.10. I have put this computer in the DMZ using the web interface. I have also set up a mapping rule to forward 6336 (all three entries pointed to 6336 in the Security/Applications/Forwarding section, following docs on port-forward.com for this specific model AND Verizon's own documentation). Occassionally, I can see the service is viewable from the likes of canyouseeme.org. Nonetheless, I cannot access the port: I get a connection refused error when using ssh on this port. Yes, I correctly configured ssh on the DMZ server/host to respond to the non-standard 6336 port, and I have tried it with the server's firewall system (ufw/iptables, for the curious) enabled and disabled. It NEVER works.
Some posts here have indicated I might need a static IP assignment. That can be done only client-side (meaning the Ubuntu server in the DMZ), if I understand people saying it is not possible to do static assignments from this **bleep** gateway, so I am not sure if that should matter (I wonder what happens with this **bleep** when two computers try to demand the same static IP; dare I guess that he asks first wins?). I cannot recall if I have uPnP enabled or disabled as I am at the office right now, but I believe it is off. Not sure if this matters either. If I am wrong, I would love if someone could let me know. I am at a loss and sick of dealing with such a simple problem. I would really appreciate the help.
Solved!
Go to Solution.

Ok.
#1 On your computer setup a Static IP.
This means following the directions at http://www.cyberciti.biz/tips/howto-ubuntu-linux-convert-dhcp-network-configuration-to-static-ip-con...
#2 The Static IP must be outside of that DHCP range of the router. So, this means your IP has be above 1 but below 64.
#3 In the router forward to the IP Address that you setup on the computer.
OR if the router can give the computer the same IP Address each time, you could do that.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Totally disappointed with Verizon Services. Need Action!

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