4 missed/cancelled engineer visits to install Infi...

Inept & unaccountable - that's what BT is.
We ordered Infinity on 10th March and an engineers visit was booked for 16th March. On the evening beforehand we received a call to say the engineer would not be coming and the appointment was rearranged for 21st March.
21st March came, taken day off work. BT called to say engineer not coming. Appointment rearranged for 28th March.
28th March came, taken day off work. Waited in all morning and engineer failed to turn up. Appointment rearranged for 5th April and was give a catagorical assurance that the engineer would come.
Guess what - he didn't!
I have wasted 4 days off work, hours waiting for non existant engineers to turn up and literally hours on the telephone, I can't begin to describe how frustrated I am. Everytime I call I get apologies and assurances that it won't happen again but it does, spectacularly, every time! I cannot believe that an organisation can be so poorly managed. They don't even seem to care that its happening.
In the end I cancelled the contract and told them they could have their hub back. I was told a prepaid bag would be sent - it never arrived. I feel like sticking the hub in the bin.
To top it all, the afternoon I cancelled the order I had a call from BT asking me if I had considered BT Infinity - I hit the roof! UNBELIEVEABLE!!!!!!!
DO THEY CARE _ NO THEY DON'T!
4

Hi olliesmum,
Welcome to the forums It sounds like you've been having a horrible time trying to get Infinity installed. If you click on my profile and fill out the web contact form (under the "about me" section), I can look into this for you and find out why this has happened and see what can be done to get it sorted asap.
Cheers
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

At the end of my tether have had 6 engineer visits...

Hi - wondering if anyone here can help me or suggest who I can talk to to get some help.
I have a recurring problem which happens a few times daily - my broadband will cut out and, at the same time, there will be crackling and hissing on the phone line. I've had 6 BT engineer visits so far, most of whom claim to have done 'something', but nothing has improved the problem at all. For most of the time I've been running out of the test socket so my internal wiring doesn't have an effect:
1. The first guy (broadband engineer) did something 'at the cabinet' and claimed it should be OK - it wasn't. He also installed one of those sockets that separates the phone from the broadband at the master socket, just in case it helped.
2. The second guy (broadband engineer) said 'loads of things are wrong at the exchange', fixed them and the problem remained.
3. The third guy (phone engineer) said he changed which pair was being used on a cable going through some trees - this made no difference.
4. The fourth guy (phone engineer) looked at the box on the telegraph pole at the end of our drive, said it was full of water and corroded, and fixed that. No difference.
5. The fifth guy (phone engineer)  said there was nothing wrong with the line, but noticed some noise, and said it seemed to stop when the router was unplugged. He plugged my internal wiring back in and said it wasn't making any difference. Still the problem occurred. He mentioned something called a 'special field investigation' as being what would be needed if the problem continued.
6. The sixth guy (broadband engineer) today said the problem was my internal wiring (despite my protestations that the problem occurred when using the test socket), and disconnected it altogether. Did tests at my house and the exchange and said it was all fine now. An hour later my line goes down and the phone noise is back (despite the excellent and calm weather).
I tried have tried two different routers (my BT Home Hub 3 and also an older Belkin router) - the problem's there on both. What seems to happen (particularly on the Home Hub 3) is that the noise margin just drops lower and lower over the course of a few hours until the connection fails, the phone gets noisy and (usually) the router needs to be reset.
I have another guy visiting on Thursday. I am starting to get frustrated calling up the call centre each time and going through the same old process of having them tell me they'll reset my line, that not working, getting an engineer out, them turning up while the intermittant fault isn't occuring, trying to find something to fix and either fixing that or just telling me everything seems to be OK, and that, unless the fault is happening while they're there, there's nothing I can do. Whenever I ask the call centre for a 'special field investigation' they don't seem to know what that is.
Question - what can I do in this situation? I'm feeling that BT is charging me for a service it's unable to provide, and they don't seem willing or able to make the broadband work properly. Presumably what is needed is for whatever equipment they use (or people) to find these faults to spend sufficient time monitoring the line (which might be a whole day) so that they can find what is causing the problem.
I have a suspicion that the fact that my line goes overhead through a lot of trees could be a part of the problem, but I guess it could be anything.
Is there another department that I can talk to that can prioritise getting this resolved? It's costing me a huge amount of time and, since I rely on the internet connection for work, money.
My current router stats are as below, although not sure they'll be of much use:
Data Rate(Kbps)
         6676
         444
Noise margin (dB)
         6.7
         23.1
Output power (dBm)
         13.1
         0.0
Attenuation (dB)
         48.5
         26.9
If someone from BT sees this and can help, please do!
Thanks in advance

So the engineer came and, of course, everything was working ok. He did fit some kind of RF filter on my main socket, and 'changed the pair' on one of the outside cables. Since then, I've only had a noisy line once, and seem to have been connected for 3 days solid, which is a record!
I've switched back to my BT Home hub 3, which guavas me more stats. The line has previously given me up to 6mb/s, now only getting 1.6.
Do you think, now the line seems more stable, with the stats below I should be able to maintain a higher speed now?
Thanks
Line state: Connected
Connection time: 3 days, 02:19:39
Downstream: 1.601 Mbps
Upstream: 444.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 17.7 dB / 22.6 dB
Line attenuation (Down/Up): 44.8 dB / 27.0 dB
Output power (Down/Up): 18.6 dBm / 12.6 dBm
FEC Events (Down/Up): 3144673 / 0
CRC Events (Down/Up): 14434 / 38
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 111873 / 10
Error Seconds (Local/Remote): 1011 / 4

Adobe Acrobat gives an error message "The key file is missing, canceled"

Hi,
Adobe Acrobat gives an error message "The key file is missing, canceled" this is a direct translation of the Finnish error message. Acrobat is already re-installed. The operating system is Windows Server 2008 R2, and there is also installed Adobe Reader X.
BR
Heikki

Please let us know do you see this error on every launch of Acrobat?
Recommended is to have latest version of Acrobat and Reader. i.e. 10.1.8
Try updating application and then see if you still encounter the error.

When opening iTunes I continue to get the same messages, 'The program can't start because AVFoundationCF.dll is missing' and 'iTunes was not installed correctly. Error 7 (Windows error 126)' I've uninstalled, reinstalled many times - nothing! help please.

When opening iTunes on my new Windows 7 PC I continue to get the same messages, 'The program can't start because AVFoundationCF.dll is missing' and 'iTunes was not installed correctly. Error 7 (Windows error 126)' I've uninstalled and reinstalled many times to no avail, even tried it on a different user account and still nothing. I recently installed Panda Internet Security 2012 (about 12 days ago), initially iTunes worked fine as usual but within the last few days I've been unable to open it with the same messages appearing. I've read through some of these pages and tried everything that's been advised, uninstalling and reinstalling while internet and laptop security is swithched off, downloading tools to completely remove anything related to iTunes, tried it in Safe Mode, nothing has worked. I've also noticed that in the start menu when I click on iTunes, it says '(empty)' where it should have the logo and ability to start the program, does this mean it doesn't download + install properly each time I've tried? Any help would be enormously appreciated.

Doublechecking. Have you also tried the following user tip?
Troubleshooting issues with iTunes for Windows updates

Error message "The Printhead appears to be missing, not detected, or incorrectly installed"

HP Officejet Pro 8600 e-All-in-One Printer - N911a
I've had this printer for awhile and it has worked perfectly.
Just out of nowhere...
I'm getting an error message that says "The Printhead appears to be missing, not detected, or incorrectly installed" . A short animation plays but i can't figure out what it's tell me to do.
Please help!

Hi @AjoyBrooks,
Welcome to the HP Forums!
I see that you are getting the Error message, "The Printhead appears to be missing, not detected, or incorrectly installed." On your HP Officejet 8600. I am sorry that this has occured, but I am happy to help!
Please take a look through this printhead guide. A 'Missing or Failed Printhead' Error Message Displays on the Printer after Installing a New Printhe....
Hope this guide helps, and please let me know if you have any further issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I installed windows 7 on my iMac 21.5 (late 2009) and when I boot windows 7, the lag drivers are missing and bootcamp is not installed. The windows package would not download through bootcamp, even when left alone for 2 hours.

I installed windows 7 on my iMac 21.5 (late 2009) and when I boot windows 7, the lag drivers are missing and bootcamp is not installed. The windows package would not download through bootcamp, even when left alone for 2 hours. Don't have the lion disk... Drivers seem impossible to get. Please help!

lan drivers*

Missing Component in Dreamweaver Trial Install?

I was hoping someone could shed some light on an issue I am having with a Dreamweaver trial I am evaluating. I downloaded and installed CS4 trial the other day with no issues. Then my computer crashed and windows automatically did a restore. When my computer came back up, Dreamweaver was not there as I probably had not rebooted since I was initially trying it. Now, I download the trial again and get some sort of "missing component" and Dreamweaver doesnt install fully and therefore doesnt work. Thoughts?

Unless the uninstall option appears in the installed programs list, you may possibly have to delete the program manually, run the cs4 clean-up script then reinstall Dreamweaver, as your reg entries etc will be corrupted for the installation.
See - http://kb2.adobe.com/cps/403/kb403995.html
PZ

I am running Windows 7 64Bit system and everything was working normal. However, I am now getting an error message stating objc.dll is missing. I've re-installed Itunes but to no avail. How can I get this error message corrected?

I am running Windows 7 64Bit system and everything was working normal. However, I am now getting an error message stating objc.dll is missing. I've re-installed Itunes but to no avail. How can I get this error message corrected?

See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562

Any ideas, slow speed at peak, 3 engineer visits a...

So I switched to BT in July in order to get BT sports free and broadband half price (there is a recession remember lol)
Anyway I never had any speed issues with my old ISP and at the start of Nov my exchange was upgraded to ADSL2+, now at peak times and only peak times my speed drops to 1.5-3mbps, outwith peak times I get the full 18mbps.
I've had 3x engineer visits since mid-December and still the issue persists, they say the sync speed is fine but the through put is the issue. They test everything and then call the people they call (whoever these people are). The 2st guy said my SNR was at 3 when it should be 6 and got this reset but it wasn't done correctly, so when he came back today he called the "Boffins" as he calls them and got it changed, he asked them about the speed through put issue and the "Boffin" said I should be getting the full 18mbps. The only thing the Boffin could think of is that to get me taken off the BT Hotspot list as this could cause the issue....I don't see how as I stay in a small town but I've removed myself from the list on the Fon website.
The Tech helpline and Tier 2 support people as no good to man nor beasts and I've spoken to them on numerous occasions without success and also logged a complaint.
I do see hoe being removed from the hotspot list will resolve this issue but anyone got any ideas....as no one else does!!!

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Printhead appears to be missing, not detected or incorrectly installed

hp officejet 6699 won't print - gives message "printhead appears to be missing, not detected or incorrectly installed." I have unplugged as instructed and that did not work. I replaced all of the cartridges and that did not work. It's over a year out of warranty and I don't know where to take it. I didn't want to have to buy a new one just yet. Is approx 2 years the life of an all-in-one now?? Can anyone tell me what to try? Thanks!

Hi pip3, Can you remember what you were doing when the error occured? Was there a specific event that triggered the message? Did you unplug the printer while it was switched on to reset it (documented here)? Please let me know if you resolve your issue, otherwise I will try to help you troubleshoot further. Many Thanks,Francheska

I cannot install Flash Player because I am told 'sliprt.dll is missing'. How do I install sliprt.dll

I cannot install Flash Player because, I am told, 'sliprt.dll is missing'. How do I install 'sliprt.dll', please?

See http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/how-to-install-missing -sliprtdll-file/27830979-e1cf-4c94-a074-12f6d7272065?msgId=619e3351-543f-43e5-8878-48392f5 9a28f

Coprocessor drivers missing after window 8.1 installed

coprocessor drivers missing after window 8.1 installed, I have a file to install it when it ran windows 7; and it did install; but will not install drivers off the file now.

morris2672 wrote:
coprocessor drivers missing after window 8.1 installed, I have a file to install it when it ran windows 7; and it did install; but will not install drivers off the file now.
What program are you talking about? Coprocessor is built into the Processor nowdays...
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

How do I cancel something that I installed

How do I cancel an application I installed on my iPad

Do you mean delete an app from the iPad ? If so, press and hold any of the apps and after a couple of seconds or so they should start to shake. Then press the 'x' in the left corner to delete the ones that you don't want, and when you've finished deleting press the home button so as to stop the shaking. You cannot delete any of the Apple built-in apps e.g. Music/iPod, App Store, Game Centre etc. If you don't get the 'x' on any of the apps that you've downloaded then check that Settings > General > Restrictions > Deleting Apps isn't set 'off'

2 Engineer visits, switched off twice, now again n...

I completed a house move 4 weeks ago, BT engineer arrived installed phone line and Infinity. All working fine. 55mbs download speed. I then received messages saying an engineer was due to visit, so called to say everything is working fine so no need. Engineer cancelled. Infintiy was then switched off. BT claim no engineer ever visited. Took a week to get an engineer back (same one arrived and was very confused). Infinity back on. 12 hours later off again. 4 hours on phone to support. They claim it is my equipment (Draytek router). BT Hub wont even connect. On Draytek I can get 10kb download speed, 1Mb upload speed (well worth the £40 per month). I have had enough of BTs incompetence and an inability to sort this out and I refuse to waste anymore of my life being told to reset the router. Please sort an engineer visit urgently or I will be terminating any contracts on the basis that you have failed to provide a service.

Hi Jezgardner,
Welcome the the forum. I am very sorry for the problems you are having. All sounds very confusing but I will be able to get to the bottom of this and help sort the issue once and for all.
Please send me your details via email, just click on my username (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile. Once I have your details I will run some tests and touch base with our suppliers to find out what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Re: BT cancelling Engineer appointment

Hi i recently ordered BT infinity and on my order confirmation it says it will be activated on 17th June and the engineer appointment was booked for same day. When i tracked my order today it says the appointment with the engineer has been cancelled as they do not require access to the premises. I already know that the engineer definately needs into the premises as they brings the new Modem with them. I dont know where to go from here as i rang Customer Service and was given very vague answers and i am still none the wiser. any help appreciated.

It looks like the Infinity Install is not going ahead for some reason, possibly cab not ready yet or fault somewhere. Give them another call and ask them to explain in laymans terms what is happening.
If you still cannot get a answer get in touch with the mods:
http://bt.custhelp.com/app/contact_email/c/4951 they should be able to find out what is happening and explain it to you
toekneem
http://www.no2nuisancecalls.net
(EASBF)

4 missed/cancelled engineer visits to install Infi...

Similar Messages

Maybe you are looking for